Help! Just Moved In - How Do I Turn the Hot Water On (Hive)?

[Octoposse]

Apologies for idiocy . . . but I'd rather appear an idiot here than to my wife and nine year old when they get back from the school run with first night takeaway treat . .

Moved in today. Have gas and power but can't get hot water. Worcester boiler, newish, with hot water tank.

Seems to be a Hive equipped house.

Old fashioned immersion heater switch in airing cupboard, but doesn't do anything apparently except light up, so I wonder if redundant now.

Clever digital display in kitchen that helpfully tells me we've spent 70p today, and some sort of controller in the living room with a knob. Bizarrely the power shower doesn't want to give me hot water either, but that could be broken by coincidence.

All I want is hot water . . . suggestions?

[rsbmw]

Hive may or may not control the hot water, but if it does press the menu button (bottom middle) a couple of times to get into the menu, turn to hot water, press knob in to select and then turn on/off or configure the schedule.

[Mr Pointy]

Does your controller look like the one in this user manual?

https://www.manualslib.com/manual/1426725/Hive-Act...

More guides here:

https://community.hivehome.com/s/

Edited by Mr Pointy on Wednesday 17th July 17:34

[Octoposse]

On mobile data (BT engineer for broadband next week) so couldn't download manual).

Middle menu button just elicits 'Receiving' then 'No Signal'.

[Octoposse]

Progress! There was an isolator switch to the boiler, hidden behind removal boxes!

Now I'm up to here . . .

[Mr Pointy]

It sounds like the stat & controller aren't talking. See this page:



Is the receiver by the boiler so you can manually trigger the HW?

[Mr Pointy]

[Octoposse]

Woopy-do - controller now says Hot Water On!

Thanks guys - I was over complicating the problem!

[Mr Pointy]

[sas62]

It's odd they left the Hive Hub.

According to Hive you should take your Hive Hub with you when you move house and the person moving in has to buy a new one. The Hive Hub in your house will still be linked to the email address of the old occupier (and can be controlled by the old occupier.)


https://community.hivehome.com/s/article/If-I-buy-...

https://community.hivehome.com/s/article/I-ve-move...

[Octoposse]

Thanks - I'll talk to British Gas tomorrow. We'll be going with Bulb (I assume).

[Mr Pointy]

Octoposse said:

Thanks - I'll talk to British Gas tomorrow. We'll be going with Bulb (I assume).

Should you need a referral code....

Actually, look at Octopus as well: my sister went with them as they were a bit cheaper. I wasn't too impressed!

Edited by Mr Pointy on Wednesday 17th July 18:11

[Andrew_S]

I am under the impression that the previous owner should have taken the hub with them, but it looks like they forgot.

The Hive account is in their name and I don't think you can have it transferred to yourself.