BMW F45 2014. BMW Goodwill on autobox failure

BMW F45 2014. BMW Goodwill on autobox failure

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sams255

Original Poster:

19 posts

83 months

Sunday 5th July 2020
quotequote all
The wife's car had a drive train warning. Went in for a egr recall so I asked the dealer to check drive train warning. Turns out it's a converter lockup error on transmission only has 33k on it. BMW UK have offered 70 percent parts cost and car is from 2014. But we have to cover the remaining 30 percent of transmission and 6 hours labour.

Anyone had experience with BMW goodwill. Could I get any more contribution from them ? If so what methods do people normally use ?

stevemcs

8,593 posts

92 months

Sunday 5th July 2020
quotequote all
Given it’s out of warranty by some 3 years I’d say it’s not a bad offer. However if 30 percent and 6 hours is £2500 then it might be worth seeing what a gearbox specialist says.

gizlaroc

17,251 posts

223 months

Monday 6th July 2020
quotequote all
sams255 said:
The wife's car had a drive train warning. Went in for a egr recall so I asked the dealer to check drive train warning. Turns out it's a converter lockup error on transmission only has 33k on it. BMW UK have offered 70 percent parts cost and car is from 2014. But we have to cover the remaining 30 percent of transmission and 6 hours labour.

Anyone had experience with BMW goodwill. Could I get any more contribution from them ? If so what methods do people normally use ?
When the EGR starts to fail it throws a drivetrain error....



It will also leave codes for transmission lock up too sometimes.


What actual issues have you had with the transmission?

I would get the EGR replaced, reset all codes and drive it. I bet you never have another issue with it, if you do, then take it back in.

sams255

Original Poster:

19 posts

83 months

Monday 6th July 2020
quotequote all
That's what has come up



When the EGR starts to fail it throws a drivetrain error....



It will also leave codes for transmission lock up too sometimes.


What actual issues have you had with the transmission?

I would get the EGR replaced, reset all codes and drive it. I bet you never have another issue with it, if you do, then take it back in.

[/quote]

sams255

Original Poster:

19 posts

83 months

Monday 6th July 2020
quotequote all
stevemcs said:
Given it’s out of warranty by some 3 years I’d say it’s not a bad offer. However if 30 percent and 6 hours is £2500 then it might be worth seeing what a gearbox specialist says.
I asked a few transmission specialist they said around 2 -2.5k. Some said they would want a few hundred just to look at it to check the selonoid. One said to me 500 to take out gearbox for diagnosis.

The wife plans on keeping the car for a long time anyway as it's really high spec. So I'm thinking maybe get it replaced and then write a letter to BMW UK and see if they can refund the 30 percent difference.

The car has gone in for a recall on EGR anyway and I just asked them to check the error out.

gizlaroc

17,251 posts

223 months

Monday 6th July 2020
quotequote all
What is happening when you drive?

That is the important bit.

RUSSELLM

6,000 posts

246 months

Monday 6th July 2020
quotequote all
70% is a great offer.

I presume you refused to buy the extended warranty?

sams255

Original Poster:

19 posts

83 months

Monday 6th July 2020
quotequote all
gizlaroc said:
What is happening when you drive?

That is the important bit.
When you drive it's fine, but when you come to the lights and slow down coming to a stop it feels like it wants to run away And take a bit of time to disengage and slip. I thought maybe initially I might need to do a fluid chNge as car coming up to 6 years old.


xjay1337

15,966 posts

117 months

Monday 6th July 2020
quotequote all
Just take them up on the offer.

And once done, buy the extended BMW Warranty online.

sams255

Original Poster:

19 posts

83 months

Monday 6th July 2020
quotequote all
xjay1337 said:
Just take them up on the offer.

And once done, buy the extended BMW Warranty online.
You can buy warranty extension even though the car is 6 years old ?

xjay1337

15,966 posts

117 months

Monday 6th July 2020
quotequote all
Yes..

https://www.bmw-warranty.co.uk

It's been talked about very heavily on these pages. smile

gizlaroc

17,251 posts

223 months

Monday 6th July 2020
quotequote all
And if under 60k miles do it monthly. The price doesn't jump up to the 60k miles then.


I would ask the dealer to change the EGR clear codes and drive it for a bit.


You still haven't said if you have had a problem when driving.


When the EGR fails you get a slight hesitation that feels like the fuel has been starved for a split second or like the gearbox has lost drive for a second.
This can throw the faults you are seeing.

But until you get the EGR swapped and codes reset and start driving it again you don't really know if there is a problem.

If the convertor lock up is stuck in the open position it will be very, very obvious. As you press the throttle the revs will climb like mad and you will get very little drive, you will have to give it some beans to get any acceleration.

My guess is this simply is not the case and that error code has happened because it has stayed open for a split second at some point.






bmwmike

6,918 posts

107 months

Monday 6th July 2020
quotequote all
the warranty is not what it used to be, mainly because bmw dealers are not what they should be. Someone will come along shortly and praise the warranty but qualify that you need a "strong relationship" with the local dealer etc. Just like you need to be on personal terms with your local john lewis to get them to fix that sofa right. lol.

The "goodwill" doesnt look so good if there is no fault. More like a way to gouge 2.5k.




gizlaroc

17,251 posts

223 months

Monday 6th July 2020
quotequote all
bmwmike said:
The "goodwill" doesnt look so good if there is no fault. More like a way to gouge 2.5k.
Exactly.



xjay1337

15,966 posts

117 months

Monday 6th July 2020
quotequote all
bmwmike said:
the warranty is not what it used to be, mainly because bmw dealers are not what they should be. Someone will come along shortly and praise the warranty but qualify that you need a "strong relationship" with the local dealer etc. Just like you need to be on personal terms with your local john lewis to get them to fix that sofa right. lol.

The "goodwill" doesnt look so good if there is no fault. More like a way to gouge 2.5k.
RE the warranty I haven't had anything bad to say about it. It's pretty water tight. I've never read of a valid claim being rejected.
Certainly don't need any special or strong relationship, I had a pulley break car got recovered to a BMW dealer I'd never used before. Was fixed within 36 hours of break down.

Sohaib-ijiiv

351 posts

69 months

Monday 6th July 2020
quotequote all
xjay1337 said:
RE the warranty I haven't had anything bad to say about it. It's pretty water tight. I've never read of a valid claim being rejected.
Certainly don't need any special or strong relationship, I had a pulley break car got recovered to a BMW dealer I'd never used before. Was fixed within 36 hours of break down.
I've had nearly every claim paid out on mine, but I've had to fight for a few.

Reasons have varied from the dealer just being exceptionally dim to breaking something and then denying responsibility.

bmwmike

6,918 posts

107 months

Monday 6th July 2020
quotequote all
xjay1337 said:
RE the warranty I haven't had anything bad to say about it. It's pretty water tight. I've never read of a valid claim being rejected.
Certainly don't need any special or strong relationship, I had a pulley break car got recovered to a BMW dealer I'd never used before. Was fixed within 36 hours of break down.
Please for you.

Not my experience at all. In the end after being diagnosed for some unnecessary work for £950 "not covered by warranty because its wear and tear, sir". I pushed very hard to get a heap of stuff done by playing allianz and newtis "must replace in pairs if over 80km" and the dealer off against each other. Played the "bmw says" (via newtis) safety/doubt card to get it all done, then cancelled.

Allianz were great. The dealers (shytner) are liars.

I couldnt be arsed with the hassle. Im also giving a very abbreviated version. It was a horrid overal experience.


I am also entirely convinced the warranty scheme is being abused by dealers. Replace one side claim both type stuff. All those single use alu bolts - of course the claim for them, but do they fit them! Also when you as a customer get told that was £5000000000 worth of work you think "wow thank goodness for warranty for my uber complicated bmw" even though the local indy could have done it far cheaper and probably less than the excess.

sorry, ranting biggrin shytner trigger thee.








Sohaib-ijiiv

351 posts

69 months

Monday 6th July 2020
quotequote all
bmwmike said:
Please for you.

Not my experience at all. In the end after being diagnosed for some unnecessary work for £950 "not covered by warranty because its wear and tear, sir". I pushed very hard to get a heap of stuff done by playing allianz and newtis "must replace in pairs if over 80km" and the dealer off against each other. Played the "bmw says" (via newtis) safety/doubt card to get it all done, then cancelled.

Allianz were great. The dealers (shytner) are liars.

I couldnt be arsed with the hassle. Im also giving a very abbreviated version. It was a horrid overal experience.


I am also entirely convinced the warranty scheme is being abused by dealers. Replace one side claim both type stuff. All those single use alu bolts - of course the claim for them, but do they fit them! Also when you as a customer get told that was £5000000000 worth of work you think "wow thank goodness for warranty for my uber complicated bmw" even though the local indy could have done it far cheaper and probably less than the excess.

sorry, ranting biggrin shytner trigger thee.
That's triggered me.

Mine is the same group.

They changed an aux drive pulley, and when I got the car back it squeals every time I start it up from cold.

Told them this wasn't happening before and they said I need a new belt.

Paid £180 to replace the belt, noise is still there.

Took it back and they said its my alternator, they replaced it.

Noise is still there.

Been on hold sorting it due to the current situation, but its going back Saturday.

gizlaroc

17,251 posts

223 months

Monday 6th July 2020
quotequote all
bmwmike said:
Also when you as a customer get told that was £5000000000 worth of work you think "wow thank goodness for warranty for my uber complicated bmw" even though the local indy could have done it far cheaper and probably less than the excess.
This is so much the case.


The amount of people who pay £1500 to have a new DPF when it needs an £80 thermostat.
The issue these days is as soon as the computer throws a code they run their hands together and start swapping out things like transmissions!


Hence why I am asking to the OP what issues has he actually got?

I bet there is absolutely nothing wrong with his gearbox at 33k miles.

I have done complete flushes on these 'boxes at 150,000 miles after customers have been told they needed a new gearbox and they have then been like new and ran perfectly for another 100,000 miles.

These 'boxes are pretty tough and I would be very surprised to see a torque convertor failure on them, especially at such low milage.




mmm-five

11,227 posts

283 months

Monday 6th July 2020
quotequote all
I've seen both sides of both the AUC and BMW Insured warranties, but overall I'm in a positive position (by about £5k).

Had the 'pair' issue on EDC dampers (on an M5), to be told at collection that the warranty would only pay for one side.

Had the 'excess diagnostic' issue where warranty would only pay for 4 hours of investigative work and not the full 24 hours they were claiming (even though I'd got a copy of the warranty invoice to show that over 20 hours had been billed & paid for).

But ultimately, I've had a new engine, new diff, new calipers & discs (but not the pads strangely) over the life of the Z4M.

Don't have much of a relationship with any dealer, but I was told a while ago they've got a 'warranty allowance' and they try to allocate that to customers where they're likely to see 'add-on' spend - as once the warranty allocation has gone for the year they have to contribute more themselves.