NatWest Private Banking
Discussion
I have it but I have no reference point to compare with.
No problems to be frank. Prompt responses to queries by email. Done remortgaging in the last year with no issues.
Airport lounge access is good, travel insurance works quickly & without fuss.
The fact is I don't really know it's there. Not sure if that's good or bad.
No problems to be frank. Prompt responses to queries by email. Done remortgaging in the last year with no issues.
Airport lounge access is good, travel insurance works quickly & without fuss.
The fact is I don't really know it's there. Not sure if that's good or bad.
What you expecting to get out of it? A dedicated customer manager is great when you need to ring the bank on a regular basis, when I was with Natwest I had the same person for 3 years, so that personal relationship made things run much smoother. I left Natwest as I felt they eroded the standard of service and benefits for Lloyds, who then did the same, best bit of service from them was when I had my card cloned, the nearest Bank Manager came out to visit me with cash to tied me over till I had new cards issues. About 2 years ago I decided I simply wasn't ringing the bank enough anymore to need that level of care and instead moved to Nationwide to get the same benefits but for a fraction of the cost.
I saw that they offer a standard account with no charges, but the ones with extra perks they do charge: http://personal.natwest.com/private/current-accoun...
you might get some sort of wavier if you have enough funds with them?
you might get some sort of wavier if you have enough funds with them?
I was with NatWest Private for many years. The service at the outset was brilliant. Personal Manger, twice year home visits to discuss things, preferential rates at an acceptable cost.
I ditched 2 years ago as most benefits went and costs went up. Don't bother claim on holiday insurance.....I did .... poor outcome.
I went to Santander...
But I'm thinking of opening a Nationwide account but their medical criteria is a bit OTT. I take statins like many people over 60. That in itself removes the holiday insurance unless I pay extra.
I ditched 2 years ago as most benefits went and costs went up. Don't bother claim on holiday insurance.....I did .... poor outcome.
I went to Santander...
But I'm thinking of opening a Nationwide account but their medical criteria is a bit OTT. I take statins like many people over 60. That in itself removes the holiday insurance unless I pay extra.
Not for me I'm afraid. I had real issues with them.
My original account manager was fantastic and knew his stuff. In my case there was a girl who took a liking to me who was 'in branch' staff if that makes sense. Whenever I had to go in to branch to deal with stuff on my business account I would always get stuck with her. She just couldn't do anything right and was always making silly mistakes or just dealing with things in the wrong way. I needed a letter written to a client to confirm banking details and she managed to get those details wrong.
After a year or so she said she was being promoted up to private banking and that as she liked me so much she would hope she could work on my account. Pretty sure that was never going to happen I left happy that finally when I went in branch I might get someone half competent. Then the inevitable happened. Phoned Private banking for some personal matters and who did I get? Her. Followed by her then taking over from my original account manager as we apparently had a good relationship.
Knowing how awful she was in branch I moved away from Natwest as there's no way I was having her anywhere near my finances anymore.
Sorry.
My original account manager was fantastic and knew his stuff. In my case there was a girl who took a liking to me who was 'in branch' staff if that makes sense. Whenever I had to go in to branch to deal with stuff on my business account I would always get stuck with her. She just couldn't do anything right and was always making silly mistakes or just dealing with things in the wrong way. I needed a letter written to a client to confirm banking details and she managed to get those details wrong.
After a year or so she said she was being promoted up to private banking and that as she liked me so much she would hope she could work on my account. Pretty sure that was never going to happen I left happy that finally when I went in branch I might get someone half competent. Then the inevitable happened. Phoned Private banking for some personal matters and who did I get? Her. Followed by her then taking over from my original account manager as we apparently had a good relationship.
Knowing how awful she was in branch I moved away from Natwest as there's no way I was having her anywhere near my finances anymore.
Sorry.
Edited by ashleyman on Monday 12th June 14:14
33q said:
Don't bother claim on holiday insurance.....I did .... poor outcome. .
I did..... last year ..... money in my account before I'd paid the credit card bill. Full support all alongI believe the cost of the account is 25/month. Cost more than covered by the Priority Pass cards alone.
Natwest PB are doing a big push this month, promoting a "free" basic service to sign up more people who reach a certain income level.
As above, though, First Direct are significantly (significantly) better for customer service and provide pretty much the same stuff for free. Go to First Direct, unless you like the warm and gooey feeling of telling people you use "private banking".
As above, though, First Direct are significantly (significantly) better for customer service and provide pretty much the same stuff for free. Go to First Direct, unless you like the warm and gooey feeling of telling people you use "private banking".
nyt said:
GT03ROB said:
I did..... last year ..... money in my account before I'd paid the credit card bill. Full support all along
I believe the cost of the account is 25/month. Cost more than covered by the Priority Pass cards alone.
Do you get a priority pass for the other half too?I believe the cost of the account is 25/month. Cost more than covered by the Priority Pass cards alone.
Yipper said:
Natwest PB are doing a big push this month, promoting a "free" basic service to sign up more people who reach a certain income level.
As above, though, First Direct are significantly (significantly) better for customer service and provide pretty much the same stuff for free. Go to First Direct, unless you like the warm and gooey feeling of telling people you use "private banking".
Agreed, it's nearly as bad as getting the Coutts chequebook out.As above, though, First Direct are significantly (significantly) better for customer service and provide pretty much the same stuff for free. Go to First Direct, unless you like the warm and gooey feeling of telling people you use "private banking".
Zoon said:
Agreed, it's nearly as bad as getting the Coutts chequebook out.
I am pretty sure if Natwest changed the colour of their card from black, they'd lose a lot of customers. Benefits are nothing special, and some of the stuff mentioned above can be got with various Amex cards anyway.I have it on the joint account. As it's a joint account we get 2 priority pass cards. The equivalent PP membership is £260 per year, so £520 for both cards. The account is £28 per month, so we have already made our money back on the priority passes alone, before any other benefits. We travel quite a lot so make good use of this benefit.
Used the travel insurance, it took one short phone call and a cheque arrived in the post a couple of days later.
Also used home emergency cover more than once, has worked perfectly every time.
Used the breakdown cover once too, they sent out Greenflag very quickly.
You also get 25% cashback from Ticketmaster. Not used this yet but it's still a great benefit.
It's also a reward account so you get cashback on household bills. Most months we get about £20 cashback so it almost pays for itself.
I also had a problem with a BTL mortgage application, one call to the private banking manager and he sorted it out the same day.
For me the biggest benefit is the priority pass cards, not many banks offer this. I personally think this account is fantastic value for money,
Used the travel insurance, it took one short phone call and a cheque arrived in the post a couple of days later.
Also used home emergency cover more than once, has worked perfectly every time.
Used the breakdown cover once too, they sent out Greenflag very quickly.
You also get 25% cashback from Ticketmaster. Not used this yet but it's still a great benefit.
It's also a reward account so you get cashback on household bills. Most months we get about £20 cashback so it almost pays for itself.
I also had a problem with a BTL mortgage application, one call to the private banking manager and he sorted it out the same day.
For me the biggest benefit is the priority pass cards, not many banks offer this. I personally think this account is fantastic value for money,
okgo said:
swerni said:
Coutts card was white ( well off white), didn't do them any harm
Coutts is the real deal. Any clown can get natwest private and I think they went with black to attract those types
I opened my first bank account at about aged 12 with the Natwest, have never changed, it's essentially the same account.
I guess they've never given me reason too or I'm just easily pleased. The rewards thing the last couple of years has been half decent, I got £140 back last christmas, more to com this year I think and I've claimed on the breakdown cover a couple of times, and the mobile phone insurance, I'm not sure that is still a thing though, there's some limited travel insurance with the policy too, and cash back on the credit card, 1% at the moment I think.
It does cost me best part of £20 a month though but I'm always a few quid over drawn at some point every other month or so, I don't like having to count every penny each month.
TLDR - It's alright.
I guess they've never given me reason too or I'm just easily pleased. The rewards thing the last couple of years has been half decent, I got £140 back last christmas, more to com this year I think and I've claimed on the breakdown cover a couple of times, and the mobile phone insurance, I'm not sure that is still a thing though, there's some limited travel insurance with the policy too, and cash back on the credit card, 1% at the moment I think.
It does cost me best part of £20 a month though but I'm always a few quid over drawn at some point every other month or so, I don't like having to count every penny each month.
TLDR - It's alright.
NickCQ said:
okgo said:
swerni said:
Coutts card was white ( well off white), didn't do them any harm
Coutts is the real deal. Any clown can get natwest private and I think they went with black to attract those types
I did really appreciate the Priority pass but we tend to fly only once per year to Jersey. Jersey fine and accepted....and until just before I binned it also at East Midlands. Last time I tried they would not accept the card at EMA.
For once per annum it's cheaper for me to pay one off.
For once per annum it's cheaper for me to pay one off.
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