In arrears, how much? $13.2 million, WTF TSB
Discussion
Managed to get back in, several fails to recognise correct password, but eventually all accounts that should be there with correct reconciliation possible with our records. Nothing there that shouldn't be.
Let's hope fixed. Website still feels as if something not quite right, very very slow and clunky.
Let's hope fixed. Website still feels as if something not quite right, very very slow and clunky.
On Watchdog last night the subject of TSB came up, they had people contacting the show saying when they logged in to their online banking they had access to other peoples accounts! mainly family members so guessing the glitch was with surnames?
TSB admitted that for approx 20mins there was a system problem and that the above had happened
TSB admitted that for approx 20mins there was a system problem and that the above had happened
t. It's why I have a career - and also possibly why I had a headhunt call yesterday 98elise said:
Testing should be relatively simple though shouldn't it?
Backup the data and refresh test systems
Create a view/table of the account balances in the legacy test system.
Create a view/table of the account balances in the new test system.
Query to look for differences between the balances.
My rates is £600 per day
SSSSSSSSHHHHHHHHHhhh don't tell people it's simple Backup the data and refresh test systems
Create a view/table of the account balances in the legacy test system.
Create a view/table of the account balances in the new test system.
Query to look for differences between the balances.
My rates is £600 per day
it isn't 'that' simple !
anonymous said:
[redacted]
Different type of company, but we have the same at work. And different business units also use different software and databases. No idea how much info has been lost over the years doing upgrades, but must be huge. Or paying millions for data storage that no one knows about because it's on part of the system that was changed 20 years ago and no one remembers. Or the software is long gone.I was in charge of a migration at one of the big six energy firms. 22 million accounts migrated over 48 hours, didn't get much sleep that weekend or for the next month. Being on the front page of the Sun was very much on my mind!
Very large systems don't have a table called Balance, in fact it is very hard to define what an account balance is. It will be a very complicated query, that as others have posted is a moving target.
Thankfully our migration went reasonably well and I was aware of only one bill sent to a customer for 0 pence.
We migrated from a hybrid 80's batch system to an emulated Cobol mainframe. Absolutely bonkers but the client chose the technology.
Very large systems don't have a table called Balance, in fact it is very hard to define what an account balance is. It will be a very complicated query, that as others have posted is a moving target.
Thankfully our migration went reasonably well and I was aware of only one bill sent to a customer for 0 pence.
We migrated from a hybrid 80's batch system to an emulated Cobol mainframe. Absolutely bonkers but the client chose the technology.
I did one contract for a canary wharf based bank a few years back, as a test manager.
I raised a question about just how they intended to move their 50k staff from one system to another and how they intended to ensure that the staff all got paid correctly after the move; were they intending to parallel payroll test, etc...
The answer I was given was that they would let the techies do the move and if it all went wrong they'd just pay the staff the same as they had the previous month and then sort the mess out afterwards.
I took advantage of the zero day notice period they had in the contract and left within the week.
I raised a question about just how they intended to move their 50k staff from one system to another and how they intended to ensure that the staff all got paid correctly after the move; were they intending to parallel payroll test, etc...
The answer I was given was that they would let the techies do the move and if it all went wrong they'd just pay the staff the same as they had the previous month and then sort the mess out afterwards.
I took advantage of the zero day notice period they had in the contract and left within the week.
Rapidly coming to the conclusion that TSB are screwed, really really, and to quote the CEO "on its knees" screwed.
So you go into the bank to pay a bill, yes could do it online, usually do, :sigh: but literally walking past the door whilst doing other stuff so why not pop in.
So apart from the fecking queue, everyone having trouble, it's your turn, you hand over the bill, stick the card in the machine reader, bang in the pin, all done and dusted.
You think.
Then the teller comes out with a series of questions and after a bit of cross questioning you realise that, quote 'due to the new system' unquote, despite you using the card, the card they have spent the last year imploring you to use in the interest of efficiency and security, they have not a single bleeding clue from which of your accounts the money had been withdrawn. Staggering.
So you go into the bank to pay a bill, yes could do it online, usually do, :sigh: but literally walking past the door whilst doing other stuff so why not pop in.
So apart from the fecking queue, everyone having trouble, it's your turn, you hand over the bill, stick the card in the machine reader, bang in the pin, all done and dusted.
You think.
Then the teller comes out with a series of questions and after a bit of cross questioning you realise that, quote 'due to the new system' unquote, despite you using the card, the card they have spent the last year imploring you to use in the interest of efficiency and security, they have not a single bleeding clue from which of your accounts the money had been withdrawn. Staggering.
I'm beginning to wonder if they actually have all the transaction logs to be able to "fix" everything or if is going to become apparent that they have no certain knowledge of how much is or should be in many accounts.
The company statements going forwards are going to make fascinating reading.
The company statements going forwards are going to make fascinating reading.
There’s a reason TPF is still around... we finally migrated off it last year, only 5 years after the original date (not banking but airline IT which has similar issues about being the first industries to automate back in the early 60’s)
Staring at the unholy mess that is a ticket sale report file my colleague pointed out it keeps thousands of us in jobs
Staring at the unholy mess that is a ticket sale report file my colleague pointed out it keeps thousands of us in jobs
Edited by wisbech on Monday 30th April 13:29
condor said:
I hope it's sorted this weekend as I have money going in on the 1st and out on the 3rd of my TSB current account. It's no big deal, I have back-up plans in place but am having to check that things are going smoothly or not.
Can happily report that my standing order transactions went through OK. Logging out of TSB account said 'service unavailable' - though all I was doing was checking my statement which was fine.
Presumably if I had wanted to transfer funds then I wouldn't have been able to.
condor said:
Can happily report that my standing order transactions went through OK.
Logging out of TSB account said 'service unavailable' - though all I was doing was checking my statement which was fine.
Presumably if I had wanted to transfer funds then I wouldn't have been able to.
I tried transferring funds between my tab accounts last night and was not able to, given an error message. DD's appear to be ok. Logging out of TSB account said 'service unavailable' - though all I was doing was checking my statement which was fine.
Presumably if I had wanted to transfer funds then I wouldn't have been able to.
Not sure what will happen with the business side of things, will find out middle of the month, hopefully all sorted by then.
I could not login on my mobile app last night, was down for around 4 hours. Not sure how much longer this will carry on. I got an email from TSB yesterday saying they will refund any return fees, account charges or overdraft charges.. That was the first note I have ever received from the bank since this mess started. They really need to get their act together!
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