Flight delay compensation
Discussion
Yes I know it's compensation, yes I know it's anti PH, but after the lack of customer care yesterday I want it...
Flew home from Dublin to Manchester last night. Flight delayed as crew out of position by around 4.5 hours. Flight actually delayed as Aer Lingus were a shower of s
t, and made no preparation at all. At the airport they had no idea, and certainly did not keep the customers informed or indeed put a representative in place to supply drink vouchers etc.
My understanding is that as the flight was not directly impacted by weather, flight delay compensation is payable.
The flight ended up landing after the last train had left to my home town. My options were 5 hours on an airport bench, a hotel (not many of them left and many £), or a taxi home, which cost £163. Anyone have any idea whether this is reclaimable as an expense? I mitigated the cost as far as I could, but ultimately there was no-one from the airline to be seen to ask....
Flew home from Dublin to Manchester last night. Flight delayed as crew out of position by around 4.5 hours. Flight actually delayed as Aer Lingus were a shower of s
t, and made no preparation at all. At the airport they had no idea, and certainly did not keep the customers informed or indeed put a representative in place to supply drink vouchers etc.My understanding is that as the flight was not directly impacted by weather, flight delay compensation is payable.
The flight ended up landing after the last train had left to my home town. My options were 5 hours on an airport bench, a hotel (not many of them left and many £), or a taxi home, which cost £163. Anyone have any idea whether this is reclaimable as an expense? I mitigated the cost as far as I could, but ultimately there was no-one from the airline to be seen to ask....
'# "google - oogle - oogle, 'til you just can't google, no moooooooreeeee...."#
Anyway, I think what you're after is here:
https://europa.eu/youreurope/citizens/travel/passe...
€250
(my fee for googling for you
)
Anyway, I think what you're after is here:
https://europa.eu/youreurope/citizens/travel/passe...
€250
(my fee for googling for you
)If you read the CAA/EU rules there is only a need when you miss a connection (flight) plus any expense for food/drink/accomodation. Under the CAA/EU rules it doesn't look like you have a claim but there is no harm in trying.
I had a 45 delay with BA and the care / customer service was shocking. Still waiting after six weeks to get the expenses back and they expect you to jump through hoops to get your money back.
I had a 45 delay with BA and the care / customer service was shocking. Still waiting after six weeks to get the expenses back and they expect you to jump through hoops to get your money back.
sugerbear said:
If you read the CAA/EU rules there is only a need when you miss a connection (flight) plus any expense for food/drink/accomodation. Under the CAA/EU rules it doesn't look like you have a claim but there is no harm in trying.
I had a 45 delay with BA and the care / customer service was shocking. Still waiting after six weeks to get the expenses back and they expect you to jump through hoops to get your money back.
A 45 hour delay? I had a 45 delay with BA and the care / customer service was shocking. Still waiting after six weeks to get the expenses back and they expect you to jump through hoops to get your money back.
My brother had a right to do last weekend and is hoping to get compensation
He was due to fly to North Carolina via Newark with United
First of all they were asked if they wanted to change flights as their plane had been changed to a smaller one, they decided against it as connections would be too tight, the flight ended up leaving an hour late from Heathrow and landed at Newark 23 mins late, they only had 90 mins between this and their connection to NC, due to the wait at immigration they missed the connection, they were then booked on a later flight that connected again at Charlotte, when taxiing they found a fault and had to return to the gate, leaving some 90 mins late thus missing the connection at Charlotte which was the last flight of the day to the final destination. They overnighted in the airport before getting the first flight in the morning, landing without their bags.
Total delay was around 15 hours.
He thinks he'll get compensation, i'm not so sure. Although the outbound flight (and connection all on one ticket) was from an EU country the delays at immigration aren't the fault of the airline so would the flight they were rebooked on that had a fault still be classed as part of the original ticket?
He was due to fly to North Carolina via Newark with United
First of all they were asked if they wanted to change flights as their plane had been changed to a smaller one, they decided against it as connections would be too tight, the flight ended up leaving an hour late from Heathrow and landed at Newark 23 mins late, they only had 90 mins between this and their connection to NC, due to the wait at immigration they missed the connection, they were then booked on a later flight that connected again at Charlotte, when taxiing they found a fault and had to return to the gate, leaving some 90 mins late thus missing the connection at Charlotte which was the last flight of the day to the final destination. They overnighted in the airport before getting the first flight in the morning, landing without their bags.
Total delay was around 15 hours.
He thinks he'll get compensation, i'm not so sure. Although the outbound flight (and connection all on one ticket) was from an EU country the delays at immigration aren't the fault of the airline so would the flight they were rebooked on that had a fault still be classed as part of the original ticket?
If you decide to claim I can recommend using the MoneySavingExport tool https://www.resolver.co.uk/ it manages all your communication and updates how long you should wait before you escalate to the next level. Strap in and be prepared to wait however, I am approaching 1 month waiting on a claim for a 14 hour delay from Copenhagen to London.
Earlier this year Transavia sent me a text saying my flight to Faro from Amsterdam would be delayed - no Pilots, striking - an hour before Boarding.
I was already at the airport and they said it would be about 3 - 4 hours so decided to stick around; Schiphol. 7 hours later we left.
I made a Claim, got a very nice email saying Mea Culpa, here's 250 euros. All good
Thing is, striking Pilots was on their list of not being their fault. Anyway, they paid up with zero questions asked so well done Transavia. (Who I fly with every month anyway so they have just made a regular Customer happier that they are a good outfit).
I was already at the airport and they said it would be about 3 - 4 hours so decided to stick around; Schiphol. 7 hours later we left.
I made a Claim, got a very nice email saying Mea Culpa, here's 250 euros. All good
Thing is, striking Pilots was on their list of not being their fault. Anyway, they paid up with zero questions asked so well done Transavia. (Who I fly with every month anyway so they have just made a regular Customer happier that they are a good outfit).
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