Discussion
What do people make of this?
Why did it take our intervention before Santander paid Jean Timmins back the £30,300 she lost to a wickedly devious fraud?
I'm glad the lady got her money back but I'm also slightly struggling with how Santander could have been found to have acted wrongly?
Why did it take our intervention before Santander paid Jean Timmins back the £30,300 she lost to a wickedly devious fraud?
I'm glad the lady got her money back but I'm also slightly struggling with how Santander could have been found to have acted wrongly?
bhstewie said:
I'm also slightly struggling with how Santander could have been found to have acted wrongly?
I don't think they were "found to have acted wrongly". They just paid out in the hope of suppressing negative media attention.Note the key words in the article,
- lovely
- 72-year-old
- retired
- school teacher
The bank didnt do anything wrong, they questioned the transfer, but the person has then decided to go ahead anyway.
The problem is, that people just see the interest rate and dont bother doing any research, and then expect that the bank should give them the money back, if they decide to send the money to someone else.
The problem is, that people just see the interest rate and dont bother doing any research, and then expect that the bank should give them the money back, if they decide to send the money to someone else.
I think that was all fine.
Bank raised a concern, the account holder ignored it.
I worry of the day when the bank says ‘no’ to you taking your money when you tell them you want it.
Yes there is them failing to do due diligence, but it appears they had doubts so raised a concern.
If banks are to be on the hook for confirming every scammer going on a day by basis, and expected to protect consumers by literally denying transfers, then their interest rates will drop further and encourage scammers even more.
It’d also make using your bank to just pay a builder or bills, or transfer to other accounts, a complete nightmare.
These examples should be used to inform others using scam adverts on telly.
“If your bank isn’t sure, then maybe you should listen”
Bank raised a concern, the account holder ignored it.
I worry of the day when the bank says ‘no’ to you taking your money when you tell them you want it.
Yes there is them failing to do due diligence, but it appears they had doubts so raised a concern.
If banks are to be on the hook for confirming every scammer going on a day by basis, and expected to protect consumers by literally denying transfers, then their interest rates will drop further and encourage scammers even more.
It’d also make using your bank to just pay a builder or bills, or transfer to other accounts, a complete nightmare.
These examples should be used to inform others using scam adverts on telly.
“If your bank isn’t sure, then maybe you should listen”
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