New house build - Luxembourg
Discussion
4 weeks on, and the (same as last time) Genista techy arrived again yesterday - with a techy from Weishaupt - to install the part on the solar panel controller. All fixed now, and no time sheet to be filled out, so that means they can’t bill us for this labour visit.
I wonder if that’s because of the dispute on the compressor replacement, the €3,500 bill which is still not formally accepted as closed by a Genista?
Anywhooo, water is now boiling hot and instant when the hot taps are on, and all from the solar panel. That’s as it should be.
In other news, been busy grass cutting, scarifying, seeding and fertilising today. The grass hasn’t recovered from a very dry summer, and with a week of rain expected starting tomorrow, it seems the best time to get on with it.
Mrs RC and I are having a short break soon, so I thought it best to get ahead with those jobs before the Autumn weather and soggy garden soil, before it all freezes solid for winter!
Otherwise, it’s about 25C today and in glorious sunshine.
Bon weekend tout le monde!
I wonder if that’s because of the dispute on the compressor replacement, the €3,500 bill which is still not formally accepted as closed by a Genista?
Anywhooo, water is now boiling hot and instant when the hot taps are on, and all from the solar panel. That’s as it should be.
In other news, been busy grass cutting, scarifying, seeding and fertilising today. The grass hasn’t recovered from a very dry summer, and with a week of rain expected starting tomorrow, it seems the best time to get on with it.
Mrs RC and I are having a short break soon, so I thought it best to get ahead with those jobs before the Autumn weather and soggy garden soil, before it all freezes solid for winter!
Otherwise, it’s about 25C today and in glorious sunshine.
Bon weekend tout le monde!
Any chance of a picture of the label on the heat pump?
We've ended up with two compressor failures (a previous supplier) - fitted another heat pump rather than mess about changing compressors.
We have had numerous capacitor failures - a capacitor gets the compressor spinning on a fixed speed machine. (Panasonic capacitors now fitted).
Any supplier should guarantee a complete heat pump for a good few years.
We have come across a number of expansion vessel issues over the last year, the air has been leaking out of them causing low pressure then a very slow drop in pressure. We now take a bicycle pump with us to pressurise the expansion vessel.
Heating issues, again. f
king hell. 
UFH is set to auto, but the pipes to the manifolds are cold on all 3 floors.
Called out our favourite heating company, again, and the guy will have to explain this time what the fk is going on, rather than, “I fixed it!”, leaving us none the wiser than before, which is their M.O.
That’s another EUR150 or so, then.
These systems are probably brilliant, if we ever received the necessary explanations.
As far as we’re concerned, they’re ste. 
king hell. UFH is set to auto, but the pipes to the manifolds are cold on all 3 floors.
Called out our favourite heating company, again, and the guy will have to explain this time what the f
k is going on, rather than, “I fixed it!”, leaving us none the wiser than before, which is their M.O.That’s another EUR150 or so, then.
These systems are probably brilliant, if we ever received the necessary explanations.
As far as we’re concerned, they’re s
te. 
loudlashadjuster said:
Nah, they’re the good guys! I NEVER had a problem with Gabbana!
Genista, however.....
Genista chased payment again today by calling my wife at home, not me. I then called the after sales guy at the construction company to explain my view since Genista continue to ignore my written requests, whether by registered letter or email.
As it stands, they said the compressor only had a 2 year warranty.
They’re offering me about 10% discount on the invoice, so I need to pay them €3,400.
They’ll then complete the insurance form for me and I take it to my home / buildings insurers to see if I get anything back.
That’s only taken 20 months to reach, but I’m really not pleased about it.
I’ve paid all the service invoices and call outs in the meantime. The next being for tomorrow to resolve the UFH.
Gabbana will be my supplier of choice when this service contract is over in December, since Gabbana are based in Junglinster, about 1.5 km from us, and they were really good with our previous house heating system (mazout).
The ongoing heating compressor repair bill debacle was settled; I paid €3,400 instead of almost €3,900.
Claim submitted to my insurance company last week, who've today credited my bank account with almost €1,500, which is nice.
Same techie came to service the system 2 days before Christmas and forgot to bring some filters with him. He's been servicing this same system since it was installed! He'll be back at some point to replace those.
That will be the last time I have Genista techies in my house as that's the end of my 5yr contract with them. Hope to replace them with Gabbana who are only about a mile away, so no stupid distance fee to pay each time they come out.
Claim submitted to my insurance company last week, who've today credited my bank account with almost €1,500, which is nice.
Same techie came to service the system 2 days before Christmas and forgot to bring some filters with him. He's been servicing this same system since it was installed! He'll be back at some point to replace those.
That will be the last time I have Genista techies in my house as that's the end of my 5yr contract with them. Hope to replace them with Gabbana who are only about a mile away, so no stupid distance fee to pay each time they come out.
Thanks
It is frustrating, but I really didn't want to back down and just pay up.
It was almost 2 years to close this chapter.
LoudLash: I will have to pop over for a nosey now I'm not working.
Nicholas: same for yours, too. The new guy at Genista, when I spoke to him, understood my frustration of being ignored for almost 2 years. Anyway,my wife and I should come and have a stay at your places. Our Our teens are old enough to be home alone, and SleazyJet now do Lux-Bordeaux....
It is frustrating, but I really didn't want to back down and just pay up.
It was almost 2 years to close this chapter.
LoudLash: I will have to pop over for a nosey now I'm not working.
Nicholas: same for yours, too. The new guy at Genista, when I spoke to him, understood my frustration of being ignored for almost 2 years. Anyway,my wife and I should come and have a stay at your places. Our Our teens are old enough to be home alone, and SleazyJet now do Lux-Bordeaux....
Hello folks
What’s new in the wilds of Luxembourg?
Aside from the yearly ASHP servicing at €460, the WUFH in the family bathroom had stopped working, despite having had a new thermostat fitted last year. We weren’t going to call the heating company out as they’ve something like a €200 charge before their toolbox comes out, so we waited until he came to service the ASHP.
Apparently, “this gauge needs to read more than 1, and if it doesn’t, you turn this tap and that tap over there until it does, then it’ll all work ok….”. Of course. Silly me. Still, that *fix* didn’t cost me another €200.
2022 electricity costs weren’t or bad. Having paid most on DD during the year, I had another €150 to pay on the annual statement, making the total around €1,900.
Plans for the house for 2023:
Redecorating from top to bottom, it’s all emulsion, made easier that both daughters will be at Uni from Sep.
Garden: creation of a deck at the side of our house which gets all the afternoon and evening sun.
Addition of a sneakily installed and rather hidden garden shed to get the gardening stuff out of the garage, to make room for my increasing bicycle collection.
I’d also like to add a metal framed gazebo that has a an electrically controlled top blind to cover a lot of the patio for summer lunch times.
Also repurposing a bit of the side return garden at the front to make another parking space. My new car, due in September, won’t wedge on the front like my Fiesta does without hanging over on to the pavement. Losing a bit of the grass area, which isn’t great grass anyway, won’t be a loss.
What’s new in the wilds of Luxembourg?
Aside from the yearly ASHP servicing at €460, the WUFH in the family bathroom had stopped working, despite having had a new thermostat fitted last year. We weren’t going to call the heating company out as they’ve something like a €200 charge before their toolbox comes out, so we waited until he came to service the ASHP.
Apparently, “this gauge needs to read more than 1, and if it doesn’t, you turn this tap and that tap over there until it does, then it’ll all work ok….”. Of course. Silly me.
Still, that *fix* didn’t cost me another €200.2022 electricity costs weren’t or bad. Having paid most on DD during the year, I had another €150 to pay on the annual statement, making the total around €1,900.
Plans for the house for 2023:
Redecorating from top to bottom, it’s all emulsion, made easier that both daughters will be at Uni from Sep.
Garden: creation of a deck at the side of our house which gets all the afternoon and evening sun.
Addition of a sneakily installed and rather hidden garden shed to get the gardening stuff out of the garage, to make room for my increasing bicycle collection.
I’d also like to add a metal framed gazebo that has a an electrically controlled top blind to cover a lot of the patio for summer lunch times.
Also repurposing a bit of the side return garden at the front to make another parking space. My new car, due in September, won’t wedge on the front like my Fiesta does without hanging over on to the pavement. Losing a bit of the grass area, which isn’t great grass anyway, won’t be a loss.
Edited by RC1807 on Sunday 2nd April 09:40
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