Which water softener ?

Author
Discussion

Steve Campbell

Original Poster:

2,125 posts

168 months

Tuesday 2nd May 2017
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Well it looks like our old Culligan water softener has finally given up the ghost as it keeps filling up the salt reservoir. I've stripped the head off and given the various gaskets a wipe over and clean but it's still doing it.

Anyone recommend a replacement unit. I spotted this one in Wickes which gets good reviews. Thoughts ?

http://www.wickes.co.uk/Wickes-Water-Softener-Unit...

I presume as I have one already fitted it's easy enough to swap out ?

brianashley

500 posts

85 months

Tuesday 2nd May 2017
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Lots and lots of "Snake oil" in that business . For you , just go as "like for like" as possible .For anyone thinking of getting one. Take care what and who you believe .

Steve Campbell

Original Poster:

2,125 posts

168 months

Tuesday 2nd May 2017
quotequote all
Thanks. That's why I'm looking for a recommendation.

Just measured up and that one from Wickes is really too tall. Current one is only ~ 53cms tall (it's a Culligan Water Genie if that makes any difference) and fits under the sink with a drawer over the top which I'd ideally like to keep.

Harvey's & Kinetica keep cropping up on searches. Sounds like these are the better products. Happy to hear reviews, comments & recommendations ! Curiously these 2 don't mention prices anywhere & you need a quote !

Edited by Steve Campbell on Tuesday 2nd May 17:53

fastbikes76

2,450 posts

122 months

Tuesday 2nd May 2017
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Harveys are a good make and what our Guv recommends to anyone who wants a softener fitted.

kurt535

3,559 posts

117 months

Tuesday 2nd May 2017
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I'm fitting a Wrappa 2; never used before but have had a plumber badger me to try one instead of a water softener.

carinatauk

1,408 posts

252 months

Tuesday 2nd May 2017
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Had a TwinTec S3 fitted about 18 months ago, it is excellent and small. Not cheaper to install but the benefits have outweighed those costs

johnoz

1,016 posts

192 months

Tuesday 2nd May 2017
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We deal in the Harvey's machines, so they come recommended from me.
Its all about the running costs, over the life of the machine that counts wink

butch_

78 posts

192 months

Tuesday 2nd May 2017
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I had quotes from Harveys and Kinetico.

As you say, these come up at the top in online searches and seem to have the more complex build, with dual tanks, so filtered water is always available. Anyway, I'm not sure you actually need the dual tank, but both models I've been quoted for have it.

The quote from Harveys was rather optimistic, including something like 260-300 quid to install the 3rd cold water tap on the kitchen sink. They wouldn't move on price and kept insisting you get 3 months (or 6, I forget) to change your mind and if not happy with they'd take it away with nothing to pay.

So went with Kinetico instead, which was cheaper by about 30% iirc. Installation was quick and uneventful. We've had it for about a year, I think, no issues to report and it does soften the water. Mind you, it's still on the expensive side.

Steve Campbell

Original Poster:

2,125 posts

168 months

Wednesday 3rd May 2017
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Thanks folks. Will enquire for quotes from Kinetica & Harvey' but think they might be looking for more than I'm prepared to pay from reading around the subject on t'internet. I've also asked for a quote from a local supplier for the Twintec 2. I'm yet to be convinced that the Wrappa 2 or anything similar aren't snake oil :-).

I'm a bit sceptical of those suppliers that include installation. I have all the plumbing required and really just need something that plugs in. I've also found Wrekin as a supplier here in the UK. They look like an ideal swap. Anyone used them and can comment ?

Thanks

Edited by Steve Campbell on Wednesday 3rd May 16:00

MrChips

3,264 posts

210 months

Thursday 4th May 2017
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We have a Kinetico 2020c that was in the house when we moved in. It's recently stopped cycling so isn't using salt and the water in the house is now hard.

I've had no luck in finding probable causes and the cost to come and inspect/service have been £hundreds!

The plumbing is all there so I'm also thinking of getting a new one but have read that Kinetico use more salt than others?

Actual

740 posts

106 months

Thursday 4th May 2017
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I have a Culligan which I purchased from B&Q about 15 years ago and installed myself.

It started leaking in the head assembly so I booked a service/repair with Culligan which was a reasonable price and included a 1 year service cover and I was very satisfied with the outcome.

Zato

324 posts

181 months

Thursday 4th May 2017
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https://www.silkstream.co.uk/product/crown-non-ele...

I have a crown and never have had any issues. Uses standard 4kg blocks.

EJH

934 posts

209 months

Thursday 4th May 2017
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I'm glad someone has asked this question as I have been meaning to ask it myself.

I don't have a softener and would like to get one fitted...but the opacity of many providers' information (and complete absence of pricing) makes it very hard to get information to make choices.

Actual

740 posts

106 months

Thursday 4th May 2017
quotequote all
EJH said:
I'm glad someone has asked this question as I have been meaning to ask it myself.

I don't have a softener and would like to get one fitted...but the opacity of many providers' information (and complete absence of pricing) makes it very hard to get information to make choices.
This is the reason why I purchased from B&Q and installed myself. It still cost a bomb though.

Adam B

27,215 posts

254 months

Wednesday 19th July 2017
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brianashley said:
Lots and lots of "Snake oil" in that business . For you , just go as "like for like" as possible .For anyone thinking of getting one. Take care what and who you believe .
You seem knowledgeable but your reply was not terribly helpful.

Are you saying the cheaper options don;t work, or the more expensive options are not worth the extra?

The lack of price transparency does remind me of double glazing salesmen!

Currently choosing between:
Kinetico Premier
Harveys Crown
Hague 410 Maximiser
Ecowater compact 100 or 200


This seems a good comparison of usage costs which favours Ecowater and Hague, and liked the cut of their jib, as they supply all of the above but gave a good description of each

http://purechoice.co.uk/blog/the-best-water-soften...



Edited by Adam B on Wednesday 19th July 16:31

Elrikos

39 posts

134 months

Thursday 20th July 2017
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I did used to work in this industry, 10+ years ago though. Get a tapworks. Identical inside to an ecowater. Tapworks is their plumbers merchant line. Ecowater is their dealer line. Dealers do the whole service including install. Plumbers merchant sells you a box with the softener in. Given your replacing an old unit you don't need the dealer perk of simplicity. Ecowater use electronics to sense water flow and operate the valves. Many other manufacturers use water pressure, which means more seals therefore more wearing parts. Total wearing parts in an ecowater/tapworks. 2. Cost for those parts. £30 or so. My mum and dad have had one for 20 years. I've replaced those parts once and that was a preventative service. Never been looked at otherwise and just works. Takes tablet salt which is significantly cheaper than block salt, though is a little less convenient as it comes in sacks not little boxes.
Any more questions just pm me. The info above may well be out of date, but I'd have an ecowater/tapworks in a moment.

Adam B

27,215 posts

254 months

Thursday 20th July 2017
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Elrikos said:
but I'd have an ecowater/tapworks in a moment.
I am tending to agree

please can you comment on these claims of tapworks v ecowater:

http://purechoice.co.uk/tapworks-water-softener

PM me if you'd rather

IIIRestorerIII

842 posts

228 months

Thursday 20th July 2017
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No love here for Ensign? That's been recommended in a local Facebook group I'm on.

acme

2,971 posts

198 months

Thursday 20th July 2017
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Interesting topic, I too need a new one soon.

At my old house the installed one (not by me), needed a service every other year, and two hundred odd quid of repairs, sounds ridiculous, are the ones being recommended 'fit & forget'?

Cheers

Elrikos

39 posts

134 months

Friday 21st July 2017
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My parents have had an ecowater rotary valve model (still the current valveset in today's ecowater and tapworks softeners) for 20 years. Serviced it once. Didn't really need it but parts are cheap. Its that reliable. Only fault I've ever seen is if one fills with water. New venturi seal needed. Costs less than £2 and can be replaced in 5 minutes using no tools.