Completion complete, white goods removed

[fat80b]

We completed yesterday on our forever home (Build thread (garage and house) to come). The property form that listed everything included in the sale included a bunch of white goods that were missing when we got the keys yesterday.

As the place has 2 kitchen spaces, this included 2 cookers, 2 washing machines, a fridge freezer, a fridge and a dishwasher. i.e everything

Not sure what if anything we should do - our solicitor has recommended bringing it up with them as a breach of contract.

The additional complication is that the people we bought the house from are now our immediate neighbours so I don’t really want to p them off on day 1......

What would the good folks of PH recommend - push for them to meet their contractual obligations / let it go? What would be a reasonable thing to expect assuming that everything has probably been skipped?

TL/DR : moved house, all white goods removed despite being “included” in the sale - previous owners now new neighbours - what to do?

[surveyor]

Knock on the door and ask.

If they shut the door in your face go legal. If they apologise and offer to get it sorted so much the better.

[Henners]

surveyor said:

Knock on the door and ask.

If they shut the door in your face go legal. If they apologise and offer to get it sorted so much the better.

This.

I suppose removal men could have cocked up?

No point getting all billy-big-legal-bks without a friendly chat first.

[TooMany2cvs]

Henners said:

This.

I suppose removal men could have cocked up?

No point getting all billy-big-legal-bks without a friendly chat first.

With bells on.

If the PIF said they were included, they should have been left. The removal men probably didn't see the PIF...
If not, then you're legally owed either their return or the value of similar (used) appliances. How far do you want to push it?

[breamster]

Were the appliances 10+ year old rusty rubbish? Or top of the range Miele and sparkly new? Ie. What is the relative value of them?

Being on good terms with your neighbours is so important so think carefully before you escalate it further. stty neighbours can have a massive day to day impact.

Do you think it is a genuine mistake or fraudulent?

If you do intend to take it further start with a friendly chat not the solicitor.

[meehaja]

maybe I'm overly passive, but I'd let it go and get on free cycle for the required bits to tie me over until I know what/can afford the specific items I want. washer/dryers are disposable now, I've rarely had one last more than 5 years, cookers a drag, but a good cooker is a good investment!

[fat80b]

breamster said:

Do you think it is a genuine mistake or fraudulent?

Through the whole process they haven’t really demonstrated that they know what they are doing - so in that way I’d say mistake.

The goods were not brand new or anything but the cost / pain to us to have to go and get new everything is there - we have agreed to leave all our goods behind in our old place on the basis that we had these ones at the new place.

For those saying : knock on the door - I would do but we are now away for 2 weeks - we could wait until we are back in the new year but this feels like time is against us - i.e if they still have them, hey might not do in a couple of weeks.

[anonymous-user]

If you are away why not get their phone number and call them?

Radical I know!

[surveyor]

fat80b said:

breamster said:

Do you think it is a genuine mistake or fraudulent?

Through the whole process they haven’t really demonstrated that they know what they are doing - so in that way I’d say mistake.

The goods were not brand new or anything but the cost / pain to us to have to go and get new everything is there - we have agreed to leave all our goods behind in our old place on the basis that we had these ones at the new place.

For those saying : knock on the door - I would do but we are now away for 2 weeks - we could wait until we are back in the new year but this feels like time is against us - i.e if they still have them, hey might not do in a couple of weeks.

Ring agent. Ask them for contact number. If they won't give it ask them to make the call.

Ring relative. etc...

[ColinM50]

surveyor said:

Ring agent. Ask them for contact number. If they won't give it ask them to make the call.

Ring relative. etc...

I'd ask solicitor to ring them first, failing that the agent though he's been paid bynow so probably couldn't give a flying fffffff. all else, call them yourself and tell them there seems to have been a bit of a cock up. Be nice though. Not wiorth falling out with them fior a couple of hundred quids worth of many white goods

[shouldbworking]

Does the contract actually say that they are included, or is this a 'yeah we will leave those' comment that never actually got written down

[jet_noise]

fat80b said:

<snip>

The property form that listed everything included in the sale included a bunch of white goods that were missing when we got the keys yesterday.

As the place has 2 kitchen spaces, this included 2 cookers, 2 washing machines, a fridge freezer, a fridge and a dishwasher. i.e everything

shouldbworking said:

Does the contract actually say that they are included, or is this a 'yeah we will leave those' comment that never actually got written down

He said included.

ColinM50 said:

<snip>
Be nice though. Not wiorth falling out with them fior a couple of hundred quids worth of many white goods

£200? x10 more like!

fat80b said:

Through the whole process they haven’t really demonstrated that they know what they are doing - so in that way I’d say mistake.

If it is a genuine mistake then you really, really want to raise the issue PDQ.
I've been caught out by someone appearing to be like this when they were actually being deliberately obstructive.

The way the neighbour responds will tell you all you need to know to confirm whether they're decent people to be cultivated or long term pain in the ass with whom to be assertive.

Good luck and be happy in your new abode

[TwistingMyMelon]

Firstly I would go back and check the fittings & fixtures questionnaire, mine said everything was binding. I would double check the specifics of what is included , if its all listed I would be pissed off

I try and stay pragmatic in life and often avoid/minimise confrontation but sounds like a complete piss take

If they are away I would get my solicitor to contact their solicitor asap, im guessing who will have the contact details to contact them if they are away .

It could just be a misunderstanding, or they could just be complete pisstakers

[Sheepshanks]

meehaja said:

maybe I'm overly passive, but I'd let it go and get on free cycle for the required bits to tie me over until I know what/can afford the specific items I want. washer/dryers are disposable now, I've rarely had one last more than 5 years, cookers a drag, but a good cooker is a good investment!

He's just bought a place that's got two kitchens - I'm guessing stuff off freecycle isn't going to cut it.

[hairyben]

I wouldn't give a st about upsetting the neighbours. They're either decent folk who want to get along or s, and despite the normal ph suggestions of sniveling by taking wine and beer, letting them jump your wife etc there's normally an inevitability to how they'll interact.

[KTF]

Worst I have a house thats so big it has two kitchens post ever

[Sheepshanks]

TooMany2cvs said:

Henners said:

This.

I suppose removal men could have cocked up?

No point getting all billy-big-legal-bks without a friendly chat first.

With bells on.

If the PIF said they were included, they should have been left. The removal men probably didn't see the PIF...
If not, then you're legally owed either their return or the value of similar (used) appliances. How far do you want to push it?

I'd suspect the owners made a cock-up when they completed the form - I can't imagine removal men disconnecting cookers etc themselves, and certainly not without being specific instructions to do so.

[dickymint]

KTF said:

Worst I have a house thats so big it has two empty kitchens post ever

Sorted that for you

[dickymint]

Were there any gas supplies that were capped off? If so was it done safely and certified?

[paulwirral]

Go and knock on his door and ask what's going on , if it's not a mistake you've got nothing to lose as if they've done it on purpose they clearly couldn't give a toss about upsetting you and being bad neighbours.
Face to face is always the best way to sort a problem out .