£144 per hour for non emergency plumber
Discussion
Hoofy said:
Andehh said:
[who else might be worth bringing this to?)
Local newspaper?I would certainly be hitting both arms of their company on google reviews, facebook, and local facebook groups typing it all out factually & clearly. Maybe save that for a few more weeks though. Dont antagonise them for now.
mangos said:
Should I bother responding to them or wait for the debt collector ?
Do nothing, you’ve already told them why you’re not going to pay. Debt collectors can’t do much without a Court order, it’s simply scare tactics.Someone else suggested contacting a solicitor but that would cost money you most likely won’t get back. There really is no need.
No they can’t do anything to your credit rating without going to Court and winning.
bad company said:
mangos said:
Should I bother responding to them or wait for the debt collector ?
Do nothing, you’ve already told them why you’re not going to pay. Debt collectors can’t do much without a Court order, it’s simply scare tactics.Someone else suggested contacting a solicitor but that would cost money you most likely won’t get back. There really is no need.
No they can’t do anything to your credit rating without going to Court and winning.
I did all trading standards in the end.
They were very helpful and have said that everything I've mentioned is huge red flags to them and the would want to investigate them and remind them of the law and quoted a specific regulation.
They advised emailing back one last time with a summary which I have just done.
This was my response:
I have not received a response to my last email querying your invoice.
To summarise:
• The team spent 1.5 hours at my house to provide an estimate for a new boiler and for leak detection of which you provide free estimates.
• I never received an estimate for leak detection using any sonic listening equipment or cat and genny.
• I was informed at the beginning of the visit that IGM were unable to locate the leak during the visit as the boiler itself was leaking.
Something I made clear as the main point of the call out was because I needed a new boiler; I accepted this was the case and asked them to quote for the boiler.
• I did not hire anyone to come around and probe holes into my wall using a moisture meter.
• I had a screaming baby in my arms and felt quite vulnerable when it was made clear they were outstaying the necessary time and wanted me to sign the invoice under duress without being able to read any terms and conditions beforehand.
• No pricing structure or T&C’s were ever given verbally or in writing prior to the appointment or during the appointment.
• At no point during the appointment was it made clear that I would be charged until a bill was written up when leaving.
• I have not been provided with a copy of your terms and conditions with the boiler estimate that followed.
• You attempted to take payment from my card without my authorisation.
• Late payment fees and admin fees have been added to the invoice that is in dispute.
• I informed you in my previous email that I was out of the country with limited access to internet and no ability to make payments remotely.
• I have paid a call out fee and been reasonable and up until now I have been open to discussion / potential negotiation.
• In less than 3 weeks since IGM’s visit to my house you have passed this to a debt collector and I have therefore sought assistance from Trading Standards who have given advise in accordance with the Consumer Protection (Amendment) Regulations 2014.
I have not received a response to my last email querying your invoice.
To summarise:
• The team spent 1.5 hours at my house to provide an estimate for a new boiler and for leak detection of which you provide free estimates.
• I never received an estimate for leak detection using any sonic listening equipment or cat and genny.
• I was informed at the beginning of the visit that IGM were unable to locate the leak during the visit as the boiler itself was leaking.
Something I made clear as the main point of the call out was because I needed a new boiler; I accepted this was the case and asked them to quote for the boiler.
• I did not hire anyone to come around and probe holes into my wall using a moisture meter.
• I had a screaming baby in my arms and felt quite vulnerable when it was made clear they were outstaying the necessary time and wanted me to sign the invoice under duress without being able to read any terms and conditions beforehand.
• No pricing structure or T&C’s were ever given verbally or in writing prior to the appointment or during the appointment.
• At no point during the appointment was it made clear that I would be charged until a bill was written up when leaving.
• I have not been provided with a copy of your terms and conditions with the boiler estimate that followed.
• You attempted to take payment from my card without my authorisation.
• Late payment fees and admin fees have been added to the invoice that is in dispute.
• I informed you in my previous email that I was out of the country with limited access to internet and no ability to make payments remotely.
• I have paid a call out fee and been reasonable and up until now I have been open to discussion / potential negotiation.
• In less than 3 weeks since IGM’s visit to my house you have passed this to a debt collector and I have therefore sought assistance from Trading Standards who have given advise in accordance with the Consumer Protection (Amendment) Regulations 2014.
mangos said:
This was my response:
I have not received a response to my last email querying your invoice.
To summarise:
• The team spent 1.5 hours at my house to provide an estimate for a new boiler and for leak detection of which you provide free estimates.
• I never received an estimate for leak detection using any sonic listening equipment or cat and genny.
• I was informed at the beginning of the visit that IGM were unable to locate the leak during the visit as the boiler itself was leaking.
Something I made clear as the main point of the call out was because I needed a new boiler; I accepted this was the case and asked them to quote for the boiler.
• I did not hire anyone to come around and probe holes into my wall using a moisture meter.
• I had a screaming baby in my arms and felt quite vulnerable when it was made clear they were outstaying the necessary time and wanted me to sign the invoice under duress without being able to read any terms and conditions beforehand.
• No pricing structure or T&C’s were ever given verbally or in writing prior to the appointment or during the appointment.
• At no point during the appointment was it made clear that I would be charged until a bill was written up when leaving.
• I have not been provided with a copy of your terms and conditions with the boiler estimate that followed.
• You attempted to take payment from my card without my authorisation.
• Late payment fees and admin fees have been added to the invoice that is in dispute.
• I informed you in my previous email that I was out of the country with limited access to internet and no ability to make payments remotely.
• I have paid a call out fee and been reasonable and up until now I have been open to discussion / potential negotiation.
• In less than 3 weeks since IGM’s visit to my house you have passed this to a debt collector and I have therefore sought assistance from Trading Standards who have given advise in accordance with the Consumer Protection (Amendment) Regulations 2014.
Good stuff. That gives them plenty to think about and reiterates that you’re no pushover.I have not received a response to my last email querying your invoice.
To summarise:
• The team spent 1.5 hours at my house to provide an estimate for a new boiler and for leak detection of which you provide free estimates.
• I never received an estimate for leak detection using any sonic listening equipment or cat and genny.
• I was informed at the beginning of the visit that IGM were unable to locate the leak during the visit as the boiler itself was leaking.
Something I made clear as the main point of the call out was because I needed a new boiler; I accepted this was the case and asked them to quote for the boiler.
• I did not hire anyone to come around and probe holes into my wall using a moisture meter.
• I had a screaming baby in my arms and felt quite vulnerable when it was made clear they were outstaying the necessary time and wanted me to sign the invoice under duress without being able to read any terms and conditions beforehand.
• No pricing structure or T&C’s were ever given verbally or in writing prior to the appointment or during the appointment.
• At no point during the appointment was it made clear that I would be charged until a bill was written up when leaving.
• I have not been provided with a copy of your terms and conditions with the boiler estimate that followed.
• You attempted to take payment from my card without my authorisation.
• Late payment fees and admin fees have been added to the invoice that is in dispute.
• I informed you in my previous email that I was out of the country with limited access to internet and no ability to make payments remotely.
• I have paid a call out fee and been reasonable and up until now I have been open to discussion / potential negotiation.
• In less than 3 weeks since IGM’s visit to my house you have passed this to a debt collector and I have therefore sought assistance from Trading Standards who have given advise in accordance with the Consumer Protection (Amendment) Regulations 2014.
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