Octopus energy company. Anyone use 'em?
Discussion
RacingStripes said:
Greenmantle said:
cadmunkey said:
journeymanpro said:
That tariff looks very interesting. I could do all my stuff during my normal day (washing & tumble drying; cooking) go to the local gym at 4pm; school run at 5:30pm; back home at 6:30pm. I could save a packet and still be nice and toasty!
I think id struggle to move the evening cooking times with 2 kids under 5 too so probably give that a miss.
alangla said:
RacingStripes said:
Greenmantle said:
cadmunkey said:
journeymanpro said:
That tariff looks very interesting. I could do all my stuff during my normal day (washing & tumble drying; cooking) go to the local gym at 4pm; school run at 5:30pm; back home at 6:30pm. I could save a packet and still be nice and toasty!
I think id struggle to move the evening cooking times with 2 kids under 5 too so probably give that a miss.
Did further analysis for my area.
The Amber time zone is the deal breaker and I am not getting the same figures as the OP.
For me to work Amber price needs to be close to the Green price. I'm not saying single figures but 13p or less would seal it for me.
EDF - hope you can see this!
Greenmantle said:
Certainly does for people who WFH.
I could do all my stuff during my normal day (washing & tumble drying; cooking) go to the local gym at 4pm; school run at 5:30pm; back home at 6:30pm. I could save a packet and still be nice and toasty!
it is edf freephase if interested, need a working smart meter of course and i have a sign up link that can earn us both £50 if of interest.I could do all my stuff during my normal day (washing & tumble drying; cooking) go to the local gym at 4pm; school run at 5:30pm; back home at 6:30pm. I could save a packet and still be nice and toasty!
I won't go into a load of detail, but watch that Octopus are charging you correctly, as I had an issue with my account in May'25 which led to me making an official complaint of overcharging to the tune of around 4k.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
Hobo said:
I won't go into a load of detail, but watch that Octopus are charging you correctly, as I had an issue with my account in May'25 which led to me making an official complaint of overcharging to the tune of around 4k.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
surely you have meters which give readings? how do those readings compare to the figures on the bills?Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
tamore said:
Hobo said:
I won't go into a load of detail, but watch that Octopus are charging you correctly, as I had an issue with my account in May'25 which led to me making an official complaint of overcharging to the tune of around 4k.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
surely you have meters which give readings? how do those readings compare to the figures on the bills?Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
As an aside to that, I wrote here last year with my efforts to tell them my gas meter had stopped working, stopped recording, no numbers on the meter, digital display dead.
Took them 3 months to change the meter, during which they tried to bill me on excessive usage, which I pointed out from previous months wasn't right, that the gas was effectively turned off, because summer, and they wrote the lot off because they couldn't tell what I used (probably £30-40)
Took them 3 months to change the meter, during which they tried to bill me on excessive usage, which I pointed out from previous months wasn't right, that the gas was effectively turned off, because summer, and they wrote the lot off because they couldn't tell what I used (probably £30-40)
I am currently still waiting for my Smart Meter to be fixed, I reported it in September (it stopped working end of August, conveniently just after we got our Export MPAN).
Just goes round in circles, gets escalated, metering team don't get in touch, escalate again, and so on.
They aren't billing me, so I am only chasing once a month now.
Just goes round in circles, gets escalated, metering team don't get in touch, escalate again, and so on.
They aren't billing me, so I am only chasing once a month now.
tamore said:
Hobo said:
I won't go into a load of detail, but watch that Octopus are charging you correctly, as I had an issue with my account in May'25 which led to me making an official complaint of overcharging to the tune of around 4k.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
surely you have meters which give readings? how do those readings compare to the figures on the bills?Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
AyBee said:
tamore said:
Hobo said:
I won't go into a load of detail, but watch that Octopus are charging you correctly, as I had an issue with my account in May'25 which led to me making an official complaint of overcharging to the tune of around 4k.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
surely you have meters which give readings? how do those readings compare to the figures on the bills?Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
I can quite see that they might have decided that the 4000kWh on the meter (absolute figure) was all at their peak rate.
Flooble said:
AyBee said:
tamore said:
Hobo said:
I won't go into a load of detail, but watch that Octopus are charging you correctly, as I had an issue with my account in May'25 which led to me making an official complaint of overcharging to the tune of around 4k.
Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
surely you have meters which give readings? how do those readings compare to the figures on the bills?Octopus pretty much rejected everything I said, without any evidence, simply stating the billing was correct and just be assured of which, and that they understood if can seem difficult to understand. Roll forward to January 2026, and they have back down in full, confirming they over billed considerably, and agreed to write off every penny.
In the past 9 months they have failed to provide any evidence to multiple claims they put forward, it went from 4k, to 3k to 2k, to just under 1k, and eventually to zero. It was simply a series of unsubstantiated numbers being thrown at me seemingley to try get me to pay something. They even went so far as to say previous details they had put in writing to me was incorrect as their team had made mistakes, and the account balance was higher as I was actually showing them they owed me money back and threatening small claims.
A complete joke of a company, and not one I could recommend to anyone. I never chose to use them, I was moved to them when Bulb closed. I genuinely dread to think how much I have overpaid them in the past few years.
I can quite see that they might have decided that the 4000kWh on the meter (absolute figure) was all at their peak rate.
otolith said:
tamore said:
surely you have meters which give readings? how do those readings compare to the figures on the bills?
The meter just says how many units you've used, though, not at what time of day and hence what tariff. hard to know what's happened with the vagueness.
tamore said:
otolith said:
tamore said:
surely you have meters which give readings? how do those readings compare to the figures on the bills?
The meter just says how many units you've used, though, not at what time of day and hence what tariff. hard to know what's happened with the vagueness.
We've just transferred to a fixed tarrif from their 'cosy' heat pump tarrif as we got pissed off with having to organise our life around when to cook and stick the dishwasher and TD on.
It's working out pretty much the same overall without anxiety of getting stuffed with the highest tarrif when you want to cook your evening meal.
It's working out pretty much the same overall without anxiety of getting stuffed with the highest tarrif when you want to cook your evening meal.
otolith said:
tamore said:
otolith said:
tamore said:
surely you have meters which give readings? how do those readings compare to the figures on the bills?
The meter just says how many units you've used, though, not at what time of day and hence what tariff. hard to know what's happened with the vagueness.
i guess you're railing against smart meters and smart tariffs in general?
Lotobear said:
We've just transferred to a fixed tarrif from their 'cosy' heat pump tarrif as we got pissed off with having to organise our life around when to cook and stick the dishwasher and TD on.
It's working out pretty much the same overall without anxiety of getting stuffed with the highest tarrif when you want to cook your evening meal.
I think the sweet spot is an EV tariff if you also have batteries which you can charge overnight and cover most of your daily usage. It's working out pretty much the same overall without anxiety of getting stuffed with the highest tarrif when you want to cook your evening meal.
tamore said:
otolith said:
tamore said:
otolith said:
tamore said:
surely you have meters which give readings? how do those readings compare to the figures on the bills?
The meter just says how many units you've used, though, not at what time of day and hence what tariff. hard to know what's happened with the vagueness.
i guess you're railing against smart meters and smart tariffs in general?
Mine broke - no data is being transmitted on Electricity usage, the DCC isn't getitng it. Bright can't see it. Octopus can't see it.
As stated, the meter itself only shows you the absolute figure on the display. If the DCC connection fails you can't get at any of the other data. Even if you have other sources (e.g. you have home batteries with input/output readings) Octopus won't accept them - they will only accept the readings from the official meter.
Hence, if things go wrong, you can find yourself butting heads with them over *when* you used the electricity.
I was not talking from a position of ignorance, but from a position of someone else who is currently trying to get Octoput to come and fix their smart meter which has stopped working.
.
Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff