Estate Agent - Twist or Stick

Estate Agent - Twist or Stick

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Discussion

bennno

Original Poster:

11,634 posts

269 months

Wednesday 2nd December 2020
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Our EE seems both incompetent and impossible to reach.

The final straw today is that based on zero feedback since we agreed to sell almost 7 weeks ago (not for want of asking / chasing) I elect to call to the agent below in the chain. He immediately advises there is a split chain involving 7 properties, that one individual is having a mortgage issue due to fraudulent use of her ID whilst another one layers below only sold 2-3 weeks prior.

To say i'm p'd off with the EE is an understatement, whats the general view should we stick with situation or reject the sale and re-market via a different agent?

Murph7355

37,711 posts

256 months

Wednesday 2nd December 2020
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How quickly did you get the sale? Been waiting eons? Or offered within 5mins? Full asking or kick in the nuts/realistic offer?

MDMetal

2,775 posts

148 months

Wednesday 2nd December 2020
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bennno said:
Our EE seems both incompetent and impossible to reach.

The final straw today is that based on zero feedback since we agreed to sell almost 7 weeks ago (not for want of asking / chasing) I elect to call to the agent below in the chain. He immediately advises there is a split chain involving 7 properties, that one individual is having a mortgage issue due to fraudulent use of her ID whilst another one layers below only sold 2-3 weeks prior.

To say i'm p'd off with the EE is an understatement, whats the general view should we stick with situation or reject the sale and re-market via a different agent?
Are they local? camping out in the office and loudly complaining usually speeds things up no end, especially if there's others in the branch at the same time biggrin

Jezza30

264 posts

179 months

Wednesday 2nd December 2020
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MDMetal said:
bennno said:
Our EE seems both incompetent and impossible to reach.

The final straw today is that based on zero feedback since we agreed to sell almost 7 weeks ago (not for want of asking / chasing) I elect to call to the agent below in the chain. He immediately advises there is a split chain involving 7 properties, that one individual is having a mortgage issue due to fraudulent use of her ID whilst another one layers below only sold 2-3 weeks prior.

To say i'm p'd off with the EE is an understatement, whats the general view should we stick with situation or reject the sale and re-market via a different agent?
Are they local? camping out in the office and loudly complaining usually speeds things up no end, especially if there's others in the branch at the same time biggrin
Thats exactly what I would do - call them daily for detailed updates and generally be demanding without being overtly rude. Find a person in the office who sounds like they take responsibility and then latch onto them. Insist on moving the process forward and don't put up with BS. EE's are simple creatures and will react to those who are most vocal while the polite quiet ones will be forgotten about.

bennno

Original Poster:

11,634 posts

269 months

Wednesday 2nd December 2020
quotequote all
Thanks for advice.

We had a few offers at or around accepted value, but took the best one at time which was a bit less than we wanted but enabled a good price on onward purchase as we were told it was a short chain.

Tgey have been lax about conveyancing and were either mislead or seemingly didn't qualify chain properly - its taken my calls to identify a split chain and 7/8 properties involved as opposed to 2/3.