Las Palmas to Bristol Flight - Windscreen shattered

Las Palmas to Bristol Flight - Windscreen shattered

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welshjon81

Original Poster:

631 posts

141 months

Wednesday 19th April 2017
quotequote all
http://www.mirror.co.uk/news/uk-news/plane-bound-u...

I was on this flight. I have to say I absolutely cacked myself!

Rational thought was telling me that these things undergo massive stress tests even when shattered etc. but actually being in the situation was not a nice experience.

Even the stewardess sounded scared making the announcements over the speaker.

Stuck in Portugal for 8 hours whilst we waited for a replacement aircraft.

On a similar note, anyone claimed compensation for a long flight delay? I had to miss work the next day due to the delay.

Davel

8,982 posts

258 months

Wednesday 19th April 2017
quotequote all
Glad you're safe.

st happens though - what compensation do you feel entitled to?

Did your employer complain or dock your wages for being a day late?


mackay45

832 posts

171 months

Wednesday 19th April 2017
quotequote all
Fortunately never had a look into it myself so not sure of the requirements, but there is a lot of info here re compensation for delayed flights:

http://www.moneysavingexpert.com/travel/flight-del...

I don't think having your wages docked is a requirement for compensation but as I said, I haven't read them in detail.

Tyre Smoke

23,018 posts

261 months

Wednesday 19th April 2017
quotequote all
Glad you're safe.

But are you really going to claim?

You'd have missed a lot more than a day's wages if you hadn't landed safely.

-crookedtail-

1,563 posts

190 months

Wednesday 19th April 2017
quotequote all
Slightly different scenario but my flight was cancelled last year, was put in a hotel overnight and flew home with a different airline the next day. Flight was refunded and got £250 compensation too.

I wasn't too bothered but they actually sent me the link to apply for it, so was a no brainer.

welshjon81

Original Poster:

631 posts

141 months

Wednesday 19th April 2017
quotequote all
Davel said:
Glad you're safe.

st happens though - what compensation do you feel entitled to?

Did your employer complain or dock your wages for being a day late?
Well both me and the wife had to take an extra days annual leave. Not exactly a loss of earnings but in value, that alone results in almost £350.

We also had our duty free taken off us which we bought at Las Palmas when we went through customs at Porto. Not exactly a big loss - around fifty quid but still.

So in all, around £400 out of pocket.

I understand these things happen and we are glad to be safe but when paying for a service, why should we be the ones of pocket?

Puggit

48,439 posts

248 months

Wednesday 19th April 2017
quotequote all
Meh - a pilot was once sucked in to a broken window and stewardesses held on while the other pilot landed (at Southampton IRRC).

JuniorD

8,624 posts

223 months

Wednesday 19th April 2017
quotequote all
Puggit said:
Meh - a pilot was once sucked in to a broken window and stewardesses held on while the other pilot landed (at Southampton IRRC).
A pilot was once sucked by a stewardess through a window while the other pilot stood on the landing. Don't think it was Southampton though

King Herald

23,501 posts

216 months

Wednesday 19th April 2017
quotequote all
welshjon81 said:
http://www.mirror.co.uk/news/uk-news/plane-bound-u...
.

On a similar note, anyone claimed compensation for a long flight delay? I had to miss work the next day due to the delay.
I sat in London for 24 hours due to a broken Cathay Pacific flight, and all I got was 5000 air miles for a card I didn't use....

Oh, I also got the predictable PH response here when I started a thread about it, telling me I was an ahole for even complaining, as I should be eternally grateful for even having the chance to travel around the world.....
rolleyes

..or tears and teeth gnashing to that effect.

surveyor

17,817 posts

184 months

Wednesday 19th April 2017
quotequote all
The airline has a get out of exceptional circumstances. Depending on what caused the screen to shatter it may or may not be exceptional. Bet you won't be able to get enough info to prove that it's not exceptional though.


brickwall

5,250 posts

210 months

Wednesday 19th April 2017
quotequote all
You probably aren't entitled to compensation under the EU rules.

Broadly, to get compensation, the delay has to be the airline's fault, or something they could have reasonably foreseen. Delays owing to extraordinary circumstances are not included.

Things which tend to fall under the rules for compensation:
- Crew late
- Routine technical fault (e.g., wear and tear)
- General ineptitude (e.g., small delays on loading/unloading making it impossible to arrive at destination airport before closure)

Things which tend to fall under 'exceptional circumstances'
- Unexpected weather events
- Strikes
- Out of the ordinary technical faults - which I guess is where this windscreen issue might fit.

recordman

386 posts

125 months

Wednesday 19th April 2017
quotequote all
If you've got travel insurance, you might be able to make claim on that.

Yipper

5,964 posts

90 months

Wednesday 19th April 2017
quotequote all
welshjon81 said:
http://www.mirror.co.uk/news/uk-news/plane-bound-u...

I was on this flight. I have to say I absolutely cacked myself!

Rational thought was telling me that these things undergo massive stress tests even when shattered etc. but actually being in the situation was not a nice experience.

Even the stewardess sounded scared making the announcements over the speaker.

Stuck in Portugal for 8 hours whilst we waited for a replacement aircraft.

On a similar note, anyone claimed compensation for a long flight delay? I had to miss work the next day due to the delay.
Can you put some more flesh on the bones. Interested to hear a rare, firsthand experience.

Did the plane make any odd or loud noises before, during or after the windscreen crack?
How fast was the "fast descent"?
Did the oxygen masks come down?
Anyone crying or screaming or shouting?
Did the pilot(s) say anything?

I was caught in some sudden turbulence on a night-flight from China to Japan a few years ago, where some unbelted folks slammed into the ceiling. The worst part was when a couple of kids started crying and screaming in the darkness over and over again for about 10mins that "we are all gonna die" and "we are crashing into the sea".

ladderino

727 posts

139 months

Wednesday 19th April 2017
quotequote all
Puggit said:
Meh - a pilot was once sucked in to a broken window and stewardesses held on while the other pilot landed (at Southampton IRRC).
Yep, doesn't sound like it was much fun.

http://home.bt.com/news/world-news/june-10-1990-mi...

King Herald

23,501 posts

216 months

Thursday 20th April 2017
quotequote all
ladderino said:
Puggit said:
Meh - a pilot was once sucked in to a broken window and stewardesses held on while the other pilot landed (at Southampton IRRC).
Yep, doesn't sound like it was much fun.

http://home.bt.com/news/world-news/june-10-1990-mi...
Is ittrue you get that huge tornado of wind tearing people from every extremity of the plane and hurling them bodily through the window, for about ten minutes?

Nah, thought not. hehe

I recall a discussion about how the plane would have 'explosive decompression' if someone fired a bullet though the airframe. I argued you could simply put your hand, or a rolled up,
sock, over the hole and stop the drama.....

BlueFiestaST

9,079 posts

165 months

Thursday 20th April 2017
quotequote all
welshjon81 said:
We also had our duty free taken off us which we bought at Las Palmas when we went through customs at Porto. Not exactly a big loss - around fifty quid but still.

So in all, around £400 out of pocket.
The duty free restriction is the same Las Palmas - Porto as it is Las Palmas - Bristol so if you were over your limit you could have had your goods taken off you when you landed into the UK?

surveyor

17,817 posts

184 months

Thursday 20th April 2017
quotequote all
BlueFiestaST said:
welshjon81 said:
We also had our duty free taken off us which we bought at Las Palmas when we went through customs at Porto. Not exactly a big loss - around fifty quid but still.

So in all, around £400 out of pocket.
The duty free restriction is the same Las Palmas - Porto as it is Las Palmas - Bristol so if you were over your limit you could have had your goods taken off you when you landed into the UK?
I would assume he ended up going through security again and being caught by no liquids..

surveyor

17,817 posts

184 months

Thursday 20th April 2017
quotequote all
King Herald said:
ladderino said:
Puggit said:
Meh - a pilot was once sucked in to a broken window and stewardesses held on while the other pilot landed (at Southampton IRRC).
Yep, doesn't sound like it was much fun.

http://home.bt.com/news/world-news/june-10-1990-mi...
Is ittrue you get that huge tornado of wind tearing people from every extremity of the plane and hurling them bodily through the window, for about ten minutes?

Nah, thought not. hehe

I recall a discussion about how the plane would have 'explosive decompression' if someone fired a bullet though the airframe. I argued you could simply put your hand, or a rolled up,
sock, over the hole and stop the drama.....
Plane screens are made up of multiple layers. In the case of the OP it is very likely that the outer layer cracked, and that no pressure was lost. The descent to 10,000 feet will have been precautionary.

The thing about the explosive decompression, is not so much the loss of pressure, but the differential between inside and outside. There was a JAL 747, which suffered explosive decompression after the rear pressure bulkhead blew out. That brought the plane down - not as a result of the decompression, but because the force of the failure damaged all of the hydraulic systems, and I think the stabiliser.

Another example was a 737 in the Hawaiian Islands, that became a convertible after a fatigue crack running through some rivets opened up. A stewardess was sucked out through the roof.

Once the pressure equalises then the rush of air will fall. But its the damage that happens while that equalisation happens.