TUI - The hidden costs of moving
Discussion
We have a holiday booked with FirstChoice. It's for June.
The policy is we can move it to another time at no cost, we have until the end of May to do this.
Simple I thought. Just defer for a year. Not so. You see when we booked it in January we had an online discount, a discount and a promotional discount. Unsurprisingly none of these discounts are available for the new date and it adds over £400 to the trip.
Anyone have any luck getting the discounts moved to the new date?
The policy is we can move it to another time at no cost, we have until the end of May to do this.
Simple I thought. Just defer for a year. Not so. You see when we booked it in January we had an online discount, a discount and a promotional discount. Unsurprisingly none of these discounts are available for the new date and it adds over £400 to the trip.
Anyone have any luck getting the discounts moved to the new date?
Yup. We're due to travel 10th May
I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
Dan_1981 said:
Yup. We're due to travel 10th May
I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
I suspect with many people trying to do this, you may all end up talking to the administrators...I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
normalbloke said:
Dan_1981 said:
Yup. We're due to travel 10th May
I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
I suspect with many people trying to do this, you may all end up talking to the administrators...I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
If Tui have been bailed out by the German govt to the tune of €1bn, then they probably won’t go pop anytime soon. It seems like it was a condition of the bailout that they furlough all and sundry of the staff, so now there is just a skeleton crew trying to sort out all of these rebookings and refunds. I can’t imagine there is much new business coming in, so it’s a question of how far that billion euro goes in unpicking all the business that was arranged but not fulfilled before all this blew up.
Dan_1981 said:
Yup. We're due to travel 10th May
I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
You won’t get a refund as I’ve been waiting for £5300 to be returned for over 2 weeks now . They have vanished and are now trying to push the government to let them retain the money. Even ABTA are trying to get the government to let them keep the money until June !!!I did look at moving but we saw exactly the same issue, discounts no longer apply and the same holiday costs about £500 extra.
I've stopped looking, no intention to move it anymore - once they tell me I can't travel and the trip is cancelled I'll take the refund and put it back in the bank.
I'll then book again once this is all over - i'm assuming there'll be lots of discounts available all of a sudden again and maybe even drastically reduced prices as no one fancies travelling overseas.
It’s unbelievable if our government lets them do this. There will be people losing their jobs and need the cash back and this Organisation want us to hold up their business model while people struggle to pay for day to day living.
Tui are finished with me .
It's odd that they've inflated prices for next year, particuarly for those rescheduling. They have millions of pounds of our money, they actively encourage moving bookings instead of cancelling, but they offer no incentive to do so.
If the issue is going to be cash flow (and it will be), surely they should be doing everything they can to get as many people to reschedule (even with a much smaller profit margin) rather than everyone asking for their money back. Would it not be better for the business that way round?
They have £2k of ours, I wouldn't be against rescheduling to next summer if there was zero penalty to doing so. As it is, you can almost guarentee that once things do get under way again, they will be offering massive discounts to encourage people to book.
Package holidays are supposed to be the 'safe' option, but of everything we have (had) booked it's been by far the most challenging to resolve and potentially the only one we could lose money on (or at the very least have the cash tied up for a very long time).
If the issue is going to be cash flow (and it will be), surely they should be doing everything they can to get as many people to reschedule (even with a much smaller profit margin) rather than everyone asking for their money back. Would it not be better for the business that way round?
They have £2k of ours, I wouldn't be against rescheduling to next summer if there was zero penalty to doing so. As it is, you can almost guarentee that once things do get under way again, they will be offering massive discounts to encourage people to book.
Package holidays are supposed to be the 'safe' option, but of everything we have (had) booked it's been by far the most challenging to resolve and potentially the only one we could lose money on (or at the very least have the cash tied up for a very long time).
Edited by ukaskew on Wednesday 8th April 11:13
ukaskew said:
It's odd that they've inflated prices for next year, particuarly for those rescheduling. They have millions of pounds of our money, they actively encourage moving bookings instead of cancelling, but they offer no incentive to do so.
If the issue is going to be cash flow (and it will be), surely they should be doing everything they can to get as many people to reschedule (even with a much smaller profit margin) rather than everyone asking for their money back. Would it not be better for the business that way round?
They have £2k of ours, I wouldn't be against rescheduling to next summer if there was zero penalty to doing so. As it is, you can almost guarentee that once things do get under way again, they will be offering massive discounts to encourage people to book.
Package holidays are supposed to be the 'safe' option, but of everything we have (had) booked it's been by far the most challenging to resolve and potentially the only one we could lose money on (or at the very least have the cash tied up for a very long time).
I use to think ABTA provided security but the fact they are trying to push with Tui to hold our money shows there is now no security with the holiday industry. I have a deposit down with a holiday with Virgin for December but what security do I have now with these bunch of clowns after this ??? Anybody in the future putting money downs for a holiday with these firms have no guarantee whatsoever when the ABTA so called protective guarantee actively pushing for our government to take our money to prop up their industry. If the issue is going to be cash flow (and it will be), surely they should be doing everything they can to get as many people to reschedule (even with a much smaller profit margin) rather than everyone asking for their money back. Would it not be better for the business that way round?
They have £2k of ours, I wouldn't be against rescheduling to next summer if there was zero penalty to doing so. As it is, you can almost guarentee that once things do get under way again, they will be offering massive discounts to encourage people to book.
Package holidays are supposed to be the 'safe' option, but of everything we have (had) booked it's been by far the most challenging to resolve and potentially the only one we could lose money on (or at the very least have the cash tied up for a very long time).
Edited by ukaskew on Wednesday 8th April 11:13
I’m starting to think they actually have no idea of the actual damage they are causing even if they survive this pandemic .
westtra said:
If they hold and do not return the money can we claim via credit card/insurance.
I'm not so sure you can claim it on insurance as it's TUI who should be refunding. I dare say you'll have to go via CC or small claims court.I used my debit card
but I can do a chargeback on that if need be.Sir Bagalot said:
I'm not so sure you can claim it on insurance as it's TUI who should be refunding. I dare say you'll have to go via CC or small claims court.
I used my debit card but I can do a chargeback on that if need be.
It will be 4 weeks on Tuesday which I think is long enough for them to pull there finger out and give me the refund I was promised. So will be calling credit card company to get back the 6k they owe us. I used my debit card
but I can do a chargeback on that if need be.Dan_1981 said:
Based on yesterdays announcement ours has now been cancelled and we've had an email to that effect - not specific for us but generic.
Will now await contact rather than chasing as it's May10th before we were due to travel.
We were flying this weekend and haven't had a call yet, so I wouldn't hold your breath for at least a month!Will now await contact rather than chasing as it's May10th before we were due to travel.
i can’t see how anybody could book with these companies again after this. They discourage you to pay for the holiday by credit card by using excessive fees. I am now stuck in limbo as we paid by BACS and the only thing 8 can do is write to my MP
Which have a report on it now but basically until our government steps in and says they must refund we are now proving up their industry
Which have a report on it now but basically until our government steps in and says they must refund we are now proving up their industry
ABTA, by their very nature are going to side with the travel company.
Ultimately though, any money you paid in is bonded. You will get it back but it might take time. They are in breach of contract if they cancel and don't refund. I wouldn't think it would take many court cases before they start refunding.
It's just going to be a slow process.
Ultimately though, any money you paid in is bonded. You will get it back but it might take time. They are in breach of contract if they cancel and don't refund. I wouldn't think it would take many court cases before they start refunding.
It's just going to be a slow process.
westtra said:
Sir Bagalot said:
I'm not so sure you can claim it on insurance as it's TUI who should be refunding. I dare say you'll have to go via CC or small claims court.
I used my debit card but I can do a chargeback on that if need be.
It will be 4 weeks on Tuesday which I think is long enough for them to pull there finger out and give me the refund I was promised. So will be calling credit card company to get back the 6k they owe us. I used my debit card
but I can do a chargeback on that if need be.Edited by ParanoidAndroid on Saturday 11th April 13:29
ParanoidAndroid said:
westtra said:
Sir Bagalot said:
I'm not so sure you can claim it on insurance as it's TUI who should be refunding. I dare say you'll have to go via CC or small claims court.
I used my debit card but I can do a chargeback on that if need be.
It will be 4 weeks on Tuesday which I think is long enough for them to pull there finger out and give me the refund I was promised. So will be calling credit card company to get back the 6k they owe us. I used my debit card
but I can do a chargeback on that if need be.Edited by ParanoidAndroid on Saturday 11th April 13:29
Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff