What's wrong with O2?

Author
Discussion

Patch1875

3,202 posts

68 months

Thursday
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Henners said:
hallion said:
Expired certificate is the root cause - unbelievable!

https://mb.cision.com/Main/15448/2694397/959040.pd...
Whoopsie!
Don’t understand any of it! Surely doesn’t take 12 hours to put right?

thepeoplespal

1,211 posts

213 months

Thursday
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Is it a coincidence that the CFO of Huawei has been arrested and the talk to remove Chinese networking kit from telecoms is a risk too far?

Softening the public & telecoms companies up for a bit of propaganda is my thoughts <sitting here with my tinfoil hat>.

Mr E

18,285 posts

195 months

Thursday
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FurtiveFreddy said:
wombleh said:
I had no service at all, as in no signal, that takes out all calls.

Edited by wombleh on Thursday 6th December 16:52
No, not unless you are in an area where there is no signal from any of the networks.
Just because the signal meter on your phone is showing 0 doesn't mean the phone can't connect to another provider and make a 999 call.
Correct. As long as the phone can see any network, an emergency call will go through.

However, airwave replacement will be emergency services over 4G.
I don’t know what happens if that network is dead in the water.

wombleh

507 posts

58 months

Thursday
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Ah good news, sure my old phone used to say "emergency only" but this one just said"no service ".

Expired cert, doh. I've worked places that mandate 2 year cert lifetimes for security and the end result is everything has expired certs unless it breaks completely!

Cold

5,664 posts

26 months

Thursday
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Robertj21a

4,677 posts

41 months

Thursday
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Although it's O2 this time, I assume there's no reason why it couldn't be any of the others another time ?

Jonnny

28,551 posts

125 months

Thursday
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O2 say it should be fixed by tomorrow morning..

FurtiveFreddy

7,688 posts

173 months

Thursday
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Robertj21a said:
Although it's O2 this time, I assume there's no reason why it couldn't be any of the others another time ?
Of course not. Same as when the banks screw up.

It's just not possible to make everything 100% resilient. Multiple failures can occur. Things do go wrong. Humans can make mistakes.

People have short memories though.

Vodafone had serious outages last September and October.
EE had extensive data outages in February this year and voice outages in October 2017.
Three had a major outage in London in 2015 and another in September last year.

BrabusMog

12,677 posts

122 months

Thursday
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FurtiveFreddy said:
Of course not. Same as when the banks screw up.

It's just not possible to make everything 100% resilient. Multiple failures can occur. Things do go wrong. Humans can make mistakes.

People have short memories though.

Vodafone had serious outages last September and October.
EE had extensive data outages in February this year and voice outages in October 2017.
Three had a major outage in London in 2015 and another in September last year.
Do you work for o2?

Cupramax

7,555 posts

188 months

Thursday
quotequote all
thepeoplespal said:
Is it a coincidence that the CFO of Huawei has been arrested and the talk to remove Chinese networking kit from telecoms is a risk too far?

Softening the public & telecoms companies up for a bit of propaganda is my thoughts <sitting here with my tinfoil hat>.
Or you could just be talking utter bks seeing as Huawei are nothing to do with Ericsson (the cause of the O2 borkage) and the CFO was arrested due to accusations of supplying to Iran in contravention of US trade embargoes.

thebraketester

6,569 posts

74 months

Thursday
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Robertj21a said:
Although it's O2 this time, I assume there's no reason why it couldn't be any of the others another time ?
True... except o2 have also been aware about an issue in central London for the last 6-12 months where 4g just doesn't work (and it does not fall back onto 3g so you just get no data at all, unless you turn off 4g).

They still have not fixed that problem.

FurtiveFreddy

7,688 posts

173 months

Thursday
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BrabusMog said:
Do you work for o2?
biglaugh

They're all as bad as each other. Over the years I've been with Vodafone, Orange, O2 and probably a couple of others I've forgotten about.

I've had coverage issues with all of them, outages with all of them, contract problems with all of them.

I'm with GiffGaff now because at least I can switch to another network at anytime I want.

I do love some of the posts on the GiffGaff forum though:

"I like to know why the internet's not working please reply me back why the internet not working"

"My daughter and son in law in Southampton are doctors and have been unable to make calls etc all day . Most inconvenient."

"Do we get any type of composition for the network being down?"

"Why today phone no wotk"

"I am a taxi driver for uber and I cannot go into work as there is no internet connection. This is costing me 100 pounds for my shift and I cannot attend work. As a gesture of goodwill I am expecting a cheque to cover my costs or some kind of compensation."

"Very unhappy about this. I rely on my 4G to use my satnav to get where I need to go. Now what am I meant to do!?!?"

"I hope that whoever was responsible for the data outage problems have very deep pockets in order to pay us all compensation."

"After a month with giffgaff think i will go back to vodafone.
I wanted to switch over the whole family to giffgaff,but I had to buy a map instead of using the phone navigation.
Very disappointed"

It generally boils down to "Compensation, compensation, compensation, blah blah blah. Had to buy a map as I don't know where I'm going. Don't know what to do. I'm completely reliant on my phone".

What a bunch of idiots.

tigerkoi

2,221 posts

134 months

Thursday
quotequote all
Cupramax said:
thepeoplespal said:
Is it a coincidence that the CFO of Huawei has been arrested and the talk to remove Chinese networking kit from telecoms is a risk too far?

Softening the public & telecoms companies up for a bit of propaganda is my thoughts <sitting here with my tinfoil hat>.
Or you could just be talking utter bks seeing as Huawei are nothing to do with Ericsson (the cause of the O2 borkage) and the CFO was arrested due to accusations of supplying to Iran in contravention of US trade embargoes.
For sure...but that’s not to say though that the Ericsson issue wasn’t found/caused as a part of a wider technical response to the Huawei concern. Techie stuff doesn’t all sit isolation from what I gather or as I’m told constantly! And in a bigger company, a weird time of year for any techie mandated change to get any senior sign-off. Not impossible but odd time to do perfunctory work.

To be fair, there’s obviously a broad consideration and review going on with Huawei stuff with CxO types all over the FTSE100 and down and not just telecom, but mining, banking, you name it. So not totally unreasonable thoughts. And interesting placement of the news stories on the major channels - telecoms outage followed by Meng Wanzhou’s arrest in Vancouver. The media often like playing the odd game too :haha:

Terminator X

6,980 posts

140 months

Thursday
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alorotom said:
Global software failure apparently
Quite a spectacular one then!

TX.

Terminator X

6,980 posts

140 months

Thursday
quotequote all
magpie215 said:
Skynet has become self aware.
Time to worry ...



TX.

rich12

1,076 posts

90 months

Thursday
quotequote all
So how much compensayshun can we expect to get?

BrabusMog

12,677 posts

122 months

Thursday
quotequote all
FurtiveFreddy said:
BrabusMog said:
Do you work for o2?
biglaugh

They're all as bad as each other. Over the years I've been with Vodafone, Orange, O2 and probably a couple of others I've forgotten about.

I've had coverage issues with all of them, outages with all of them, contract problems with all of them.

I'm with GiffGaff now because at least I can switch to another network at anytime I want.

I do love some of the posts on the GiffGaff forum though:

"I like to know why the internet's not working please reply me back why the internet not working"

"My daughter and son in law in Southampton are doctors and have been unable to make calls etc all day . Most inconvenient."

"Do we get any type of composition for the network being down?"

"Why today phone no wotk"

"I am a taxi driver for uber and I cannot go into work as there is no internet connection. This is costing me 100 pounds for my shift and I cannot attend work. As a gesture of goodwill I am expecting a cheque to cover my costs or some kind of compensation."

"Very unhappy about this. I rely on my 4G to use my satnav to get where I need to go. Now what am I meant to do!?!?"

"I hope that whoever was responsible for the data outage problems have very deep pockets in order to pay us all compensation."

"After a month with giffgaff think i will go back to vodafone.
I wanted to switch over the whole family to giffgaff,but I had to buy a map instead of using the phone navigation.
Very disappointed"

It generally boils down to "Compensation, compensation, compensation, blah blah blah. Had to buy a map as I don't know where I'm going. Don't know what to do. I'm completely reliant on my phone".

What a bunch of idiots.
I take your point in one way, as you'll always get chancers. But o2 offer an infrastructure, so they should be liable for costs incurred by their customers today when they could not rely on said infrastructure. We've got a gaff in Sweden and the broadband went off for the entire town for just over a day and a half and we ended up getting 3 months' worth of credit on our bill.

Henners

9,322 posts

130 months

Thursday
quotequote all
BrabusMog said:
I take your point in one way, as you'll always get chancers. But o2 offer an infrastructure, so they should be liable for costs incurred by their customers today when they could not rely on said infrastructure. We've got a gaff in Sweden and the broadband went off for the entire town for just over a day and a half and we ended up getting 3 months' worth of credit on our bill.
2.4. Our Network may from time to time require upgrading, modification, maintenance or other work which may result in partial or complete non-availability of the Service.

Always a get out of jail free card.

gottans

2,313 posts

81 months

Thursday
quotequote all
I would check your contract for the 100% uptime/availability guarantee, let me know if you find it.

ApOrbital

5,339 posts

54 months

Thursday
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Word on the street is the chinese.