What's wrong with O2?

Author
Discussion

FurtiveFreddy

7,690 posts

173 months

Thursday 6th December
quotequote all
If someone is relying on a mobile phone for their business, health or any other mission critical reason then they need to make sure they have a contingency and not just expect someone to pay them money if it isn't operational for a few hours.

The risk is always there. I developed a GPS tracking system which was reliant on 2G data coverage. I made sure my client was aware that we were reliant on the network provider and that they couldn't guarantee 100% uptime. I gave them the option of doing the same thing with a fully resilient private network but they didn't want to spend the money so they had to endure two major outages when AT&T decided to 'reconfigure' their network.

My client didn't expect compensation from me and I wouldn't have been able to get anything out of AT&T.

Some 'consumer expert' was on the news earlier claiming that O2 customers would be entitled to compensation. I'll be astounded if everyone using the O2 network gets anything other than a "we're really sorry" after all of this. It'll be covered in the T's & C's as it is in GiffGaff's.

Everyone thinks they are entitled to money when something goes wrong in their lives. They're not.

colin79666

569 posts

49 months

Thursday 6th December
quotequote all
FurtiveFreddy said:
Everyone thinks they are entitled to money when something goes wrong in their lives. They're not.
100% agree.

The O2 chief exec got a grilling on Sky News earlier about compo which was nonsense. Fair enough to expect a refund of a days airtime or something but claiming lost business because you relied on one provider is ridiculous, especially if this fault is fixed in 24 hours.

surveyor

13,191 posts

120 months

Thursday 6th December
quotequote all
Jonnny said:
Yep, O2 say no idea on a timescale.

Pretty mental how much we rely on it.

I hope the emergency services have roaming networks, or don't use O2..!
Emergency Services have their own network (Airwave). Very distinctive antennae...

Although the next development of the network has been won by EE, who are behind schedule already.

wombleh said:
FurtiveFreddy said:
999 calls are not affected
I had no service at all, as in no signal, that takes out all calls.

Edited by wombleh on Thursday 6th December 16:52
Handset will roam to any network for 999 or 112 calls. I guess with an outage though, it depends on where it's failed. If the handset thinks it's connected and can't get through the final step your in trouble.

talksthetorque

5,424 posts

71 months

Thursday 6th December
quotequote all
Wondering how many of the Uber drivers have Business contracts and not personal contracts for their phones that they are asking compo for.

Heard on the news that the voice side went down beause there was no data or texting, so everyone used that weird "Telephone" app down in the bottom corner. As a result the network went in to melt down as so many people were tryng to make voice calls.



thebraketester

6,596 posts

74 months

Thursday 6th December
quotequote all
talksthetorque said:
Wondering how many of the Uber drivers have Business contracts and not personal contracts for their phones that they are asking compo for.

Heard on the news that the voice side went down beause there was no data or texting, so everyone used that weird "Telephone" app down in the bottom corner. As a result the network went in to melt down as so many people were tryng to make voice calls.
Yep... voice calls went down this afternoon too.
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Last Visit

844 posts

124 months

Thursday 6th December
quotequote all
FurtiveFreddy said:
I do love some of the posts on the GiffGaff forum though:



What a bunch of idiots.
Totally agree. There are some very self entitled and stupid people on that forum.

Last Visit

844 posts

124 months

Thursday 6th December
quotequote all
Amazing how society has changed so much in respect of phone use, to the point that it crashes because of voice calls. For some it was probaly a real novelty actually speaking to someone on a phone instead of using some messaging app.

CP12

2,645 posts

28 months

Thursday 6th December
quotequote all
I've just filed a small claims to 02's head office.

Such is the pistonheads way.

FurtiveFreddy

7,690 posts

173 months

Thursday 6th December
quotequote all
It's back up here, so the planet may survive for another day after all.

MYOB

2,199 posts

74 months

Thursday 6th December
quotequote all
Never known an outtage to last as long as this. Not sure this is even 02's fault.

Hopefully back to normal tomorrow. I'm sure I'll get something like 50 pence in compensation for losing a day's service. Bring it on.

MYOB

2,199 posts

74 months

Thursday 6th December
quotequote all
FurtiveFreddy said:
It's back up here, so the planet may survive for another day after all.
I've 3G service now but not 4G.

rolex

2,977 posts

194 months

Thursday 6th December
quotequote all
Surreal! thousands of teenagers walking around today watching where they were going.

bristolracer

2,536 posts

85 months

Thursday 6th December
quotequote all
MYOB said:
Never known an outtage to last as long as this. Not sure this is even 02's fault.

Hopefully back to normal tomorrow. I'm sure I'll get something like 50 pence in compensation for losing a day's service. Bring it on.
But you are happy enough to pay them 50p for a days service? Why should they give you any more? You lost a days service
If you lose a days gas/electric/water because of a leak or substation failure you will get very little. Why should this be different?

Wait until we get a really serious digital failure
A bank, a supermarket, the stock market, the bacs system, a phone/ internet provider gets properly hacked- its not if its when. The western worlds digital obsession leaves us very vulnerable.

CP12

2,645 posts

28 months

Thursday 6th December
quotequote all
bristolracer said:
But you are happy enough to pay them 50p for a days service? Why should they give you any more? You lost a days service
If you lose a days gas/electric/water because of a leak or substation failure you will get very little. Why should this be different?

Wait until we get a really serious digital failure
A bank, a supermarket, the stock market, the bacs system, a phone/ internet provider gets properly hacked- its not if its when. The western worlds digital obsession leaves us very vulnerable.
Wooooossssssshhhhhhh.

CoolHands

8,883 posts

131 months

Thursday 6th December
quotequote all
It’s the Russians.

Wait till they do the full on denial of service to the internets

bristolracer

2,536 posts

85 months

Thursday 6th December
quotequote all

MYOB

2,199 posts

74 months

Thursday 6th December
quotequote all
bristolracer said:
MYOB said:
Never known an outtage to last as long as this. Not sure this is even 02's fault.

Hopefully back to normal tomorrow. I'm sure I'll get something like 50 pence in compensation for losing a day's service. Bring it on.
But you are happy enough to pay them 50p for a days service? Why should they give you any more? You lost a days service
If you lose a days gas/electric/water because of a leak or substation failure you will get very little. Why should this be different?

Wait until we get a really serious digital failure
A bank, a supermarket, the stock market, the bacs system, a phone/ internet provider gets properly hacked- its not if its when. The western worlds digital obsession leaves us very vulnerable.
You misunderstood my tone. I'm not complaining. These things happen. I was being ironic.

MYOB

2,199 posts

74 months

Thursday 6th December
quotequote all
CP12 said:
bristolracer said:
But you are happy enough to pay them 50p for a days service? Why should they give you any more? You lost a days service
If you lose a days gas/electric/water because of a leak or substation failure you will get very little. Why should this be different?

Wait until we get a really serious digital failure
A bank, a supermarket, the stock market, the bacs system, a phone/ internet provider gets properly hacked- its not if its when. The western worlds digital obsession leaves us very vulnerable.
Wooooossssssshhhhhhh.
clap

Salmonofdoubt

189 posts

4 months

Thursday 6th December
quotequote all
LittleBigPlanet said:
I saw one this morning that made me laugh (paraphrasing as follows):

"My Google Maps doesn't work and I have to drive up north this morning. How am I supposed to get there?!" Dave, London.

I don't know Dave, in fact, before Google Maps everyone just stayed in f-ing doors as far as I remember. How about a f-ing map you specimen!
People who make comments like that make it far easier for us to decide who to save if the world is due to end and escape arks are made.

bristolracer

2,536 posts

85 months

Thursday 6th December
quotequote all
MYOB said:
CP12 said:
bristolracer said:
But you are happy enough to pay them 50p for a days service? Why should they give you any more? You lost a days service
If you lose a days gas/electric/water because of a leak or substation failure you will get very little. Why should this be different?

Wait until we get a really serious digital failure
A bank, a supermarket, the stock market, the bacs system, a phone/ internet provider gets properly hacked- its not if its when. The western worlds digital obsession leaves us very vulnerable.
Wooooossssssshhhhhhh.
clap
okay okay if you are gonna whoosh me at least have the decency to upload the parrot !