Is it so hard to deliver a parcel properly?
Discussion
Turn7 said:
DoubleD said:
HTP99 said:
TBH it's our own fault with the drive for wanting everything as cheap as possible,
Yep this. We all want cheap as chips then complain when things go wrong. The UK is obsessed with price above all else, makes me weep tbh....
I’ve had my fair share of things being ‘signed for’ dumped outside my front door and then I’ve come home to find them either ruined from weather or stolen. I’ve had drivers not bother to even attempt to deliver and say I wasn’t home when I was - surprisingly only DPD have done this. But then I’ve also had some brilliant drivers who look out for me. My usual UPS and Hermes guys knows exactly what to do if I’m not home. DPD are consistently good with the odd hickup. The worst by far are Yodel, my driver seems to think safe place means doorstep and he often signs for stuff and dumps it showing as delivered. So far I’ve had to claim for 3 missing packages through the retailer which is hard to do when it’s showing as delivered. I get all my amazon stuff sent to a locker near my gym and collect it from there to save dealing with home deliveries, it’s also cheaper!
One thing I don’t understand is how from some retailers I get the same level of service regardless of what delivery service I buy. Quite often I’ll buy something online with free delivery expecting it to take the quoted 3-5 days and it arrives the next day. Not sure how that’s profitable for the shop if I’m not paying for it.
One thing I don’t understand is how from some retailers I get the same level of service regardless of what delivery service I buy. Quite often I’ll buy something online with free delivery expecting it to take the quoted 3-5 days and it arrives the next day. Not sure how that’s profitable for the shop if I’m not paying for it.
It's worth bearing in mind the processes these companies have for shifting your parcels from a to b .
I'm a postie and all the parcels come into our office roughly sorted into areas in big 5ft cages , now parcels aren't the right way up or fragile ones on the top there all just in the cage .
They then get sorted into 4ft plastic cages for the actual deliveries , nobody is going to walk around to each individual cage with your parcel because the the work would never get done , it would take to long .
I'm pretty sure at the distribution centers all the parcels are put into this massive steel drum which rotates and sorts the parcels .
I'm a postie and all the parcels come into our office roughly sorted into areas in big 5ft cages , now parcels aren't the right way up or fragile ones on the top there all just in the cage .
They then get sorted into 4ft plastic cages for the actual deliveries , nobody is going to walk around to each individual cage with your parcel because the the work would never get done , it would take to long .
I'm pretty sure at the distribution centers all the parcels are put into this massive steel drum which rotates and sorts the parcels .
berlintaxi said:
Why did you accept it?
I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
The damage had been caused by one pointy impact on one side of the box. The delivery chap held the box while I signed the tablet thingy. He then pretty much legged it.I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Edited by berlintaxi on Sunday 16th December 16:04
I will check the next one thoroughly before signing if I'm at home for it.
We have two courier companies up here in Oban, Menzies and AM Transport and they do the deliveries for all of the main couriers, Hermes, DPD, Yodel etc etc.
The two lads who do this are top guys who know exactly how to carry and deliver the parcels.
We also have a top postie.
When you consider that many of the residences are down long tracks and narrow country roads, often with passing places, and often with gaelic names and many without a nameplate (!) they do a great job.
I do think Amazon has got into trouble this year, I had a number of different delivery dates for some stuff and one item was completely lost after reaching Aidrie depot......
The two lads who do this are top guys who know exactly how to carry and deliver the parcels.
We also have a top postie.
When you consider that many of the residences are down long tracks and narrow country roads, often with passing places, and often with gaelic names and many without a nameplate (!) they do a great job.
I do think Amazon has got into trouble this year, I had a number of different delivery dates for some stuff and one item was completely lost after reaching Aidrie depot......
berlintaxi said:
Why did you accept it?
I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Why would the delivery driver start taking pictures ? I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Edited by berlintaxi on Sunday 16th December 16:04
either you sign and you get your parcel or you refuse it , it get's logged on the pda as refused and returned to the depot .
dpd aren't paid per delivery so makes no difference to the driver if you accept or refuse .
We had an excellent dpd guy , an african guy called jude if we weren’t in he would take the parcel to our lads house a mile down the road , most of the delivery companies now know where we live as we are tucked away off a main rd it mainly seems to go wrong at weekends when the usual guys are off .
Extra fun and games to be had with companies that would use different couriers for different days of the week; Yodel some days, DPD others, and service as variable as you'd expect if you weren't wise to their pattern.
And getting stuff left at drop-offs is never exactly guaranteed either; Pass My Parcel (when it still existed) was pretty good *except* that stuff wouldn't get logged in or out properly. So your 'late' parcel was actually sat there uncollectable unless you jumped up & down, made calls and got it logged in. And then there were the messages about an uncollected parcel going back when the thing wasn't scanned properly on handover... On the upside I've never actually hand anything to a drop-off go astray or get damaged.
I would buy a lot more stuff online if the whole delivery side was easier. More lockers etc. might be a good start.
And getting stuff left at drop-offs is never exactly guaranteed either; Pass My Parcel (when it still existed) was pretty good *except* that stuff wouldn't get logged in or out properly. So your 'late' parcel was actually sat there uncollectable unless you jumped up & down, made calls and got it logged in. And then there were the messages about an uncollected parcel going back when the thing wasn't scanned properly on handover... On the upside I've never actually hand anything to a drop-off go astray or get damaged.
I would buy a lot more stuff online if the whole delivery side was easier. More lockers etc. might be a good start.
HTP99 said:
DoubleD said:
funkyrobot said:
For everyone saying the issue is due to the low cost, I have to disagree in this case. As mentioned above, I paid £9.00 to have this item delivered.
I was drop 91. If everyone else had been paying similar, that's nigh on a grand of delivery money paid for that van yesterday.
I doubt my parcel was damaged by the driver. I'm betting it was done at the warehouse before it got in the van.
My replacement is due maybe tomorrow. Typical as I'm not in for most of the day. Will see what state that arrives in.
£9 still isnt a huge amount of money though. Not when you think of how that parcel will have got from point A to point B. Dont forget that your £9 has to pay for collection and delivery to you. It will have to go through various stages before it even reaches the delivery van. I was drop 91. If everyone else had been paying similar, that's nigh on a grand of delivery money paid for that van yesterday.
I doubt my parcel was damaged by the driver. I'm betting it was done at the warehouse before it got in the van.
My replacement is due maybe tomorrow. Typical as I'm not in for most of the day. Will see what state that arrives in.
Funnily enough one of the unbranded / plain white home delivery vans was in our road late this afternoon dropping off a raft of Amazon & other online ordered parcels for a few houses.
As it was nailing it down with heavy rain all the boxes were getting hurriedly thrown out of the back of the van & wherever they landed at or near the porch / drive / garage was where they were left. No knock on the door, etc. One of the houses opposite must have checked the tracking online at some point as at around 9PM, whilst i was closing the curtains, they were busy collecting the various rain soaked boxes and moving them inside.
As it was nailing it down with heavy rain all the boxes were getting hurriedly thrown out of the back of the van & wherever they landed at or near the porch / drive / garage was where they were left. No knock on the door, etc. One of the houses opposite must have checked the tracking online at some point as at around 9PM, whilst i was closing the curtains, they were busy collecting the various rain soaked boxes and moving them inside.
egor110 said:
berlintaxi said:
Why did you accept it?
I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Why would the delivery driver start taking pictures ? I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Edited by berlintaxi on Sunday 16th December 16:04
either you sign and you get your parcel or you refuse it , it get's logged on the pda as refused and returned to the depot .
dpd aren't paid per delivery so makes no difference to the driver if you accept or refuse .
berlintaxi said:
egor110 said:
berlintaxi said:
Why did you accept it?
I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Why would the delivery driver start taking pictures ? I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Edited by berlintaxi on Sunday 16th December 16:04
either you sign and you get your parcel or you refuse it , it get's logged on the pda as refused and returned to the depot .
dpd aren't paid per delivery so makes no difference to the driver if you accept or refuse .
Plus especially this time of year i haven't got time for any messing about , either you sign for it and get your parcel or you don't sign for it / refuse it and i return it to the sender . even if you are a powerfully built businessman
egor110 said:
berlintaxi said:
egor110 said:
berlintaxi said:
Why did you accept it?
I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Why would the delivery driver start taking pictures ? I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.
Edited by berlintaxi on Sunday 16th December 16:04
either you sign and you get your parcel or you refuse it , it get's logged on the pda as refused and returned to the depot .
dpd aren't paid per delivery so makes no difference to the driver if you accept or refuse .
Plus especially this time of year i haven't got time for any messing about , either you sign for it and get your parcel or you don't sign for it / refuse it and i return it to the sender . even if you are a powerfully built businessman
hole as Royal Mail employees.I had an apparent failed attempt to deliver from Amazon the other day whilst I was sat in the house. No note, they hadn't been at all. The next day when the parcel finally arrived, I managed to see the driver so popped out to take delivery. This is a rural location, it was 14:30 and the poor guy still had 70 deliveries to complete!
I'd suggest it's a combination of pay, targets, long, long hours and frustration that are leading to these problems.
Still, at least Amazon are paying their taxes....
I'd suggest it's a combination of pay, targets, long, long hours and frustration that are leading to these problems.
Still, at least Amazon are paying their taxes....
Always thought DPD were good, until recently.
Bought an item from a company, full address given; including estate name, which is well known as it's a major development in the country incase the postcode didn't show up for them. Address has been on Royal Mail's system for 3 months and no other couriers have issues, but thought we'd play it safe.
No delivery on scheduled date. Reason: postcode not recognised and no contact number. Odd, there definitely is a contact number. Phone customer services, they confirm that yes, there is a contact name and number on the parcel and don't know why the driver hasn't used it. He'll re-deliver tomorrow.
Same thing the next day.
Wife phones extremely unhappy and and adds direction onto the parcel (from a landmark in the same street). I look up the tracking on day 3, they've changed the delivery address to a different bloody COUNTRY. Wife is fuming by this point. Phones customer service again. Promised that delivery will be next day.
Check tracking on day 4, "returned to sender." Hell hath no fury, I felt sorry for that customer service 'advisor'. The problems mixed with about 6 different promises that a manager will phone back within 2 hours to sort it out. No call ever received.
Contact retailer, they re-dispatch. DPD attempt delivery again. On the day it's scheduled for delivery, we get a "Sorry, we couldn't deliver" notification again. Just as this pings though, the door goes. It's DPD. With another parcel the wife bought for Christmas. Now the funny thing is, this parcel has LESS address information than the one we've been waiting on. She queries where the other parcel is with the driver and he checks the van. They haven't even loaded the parcel onto the van, even though we've got a delivery window.
Wife phones the depot, tells them we'll pick it up tomorrow as they obviously cannot complete a simple task. We arrive at 5.30pm to pick it up. They've loaded it onto a van for delivery and aren't sure if the van is back yet. Boy at the window took an absolute pounding and sharpishly got someone to find the parcel. I felt sorry for him until the guy behind us had the EXACT same issue.
Delayed Parcel Delivery; utterly incompetent morons. Parcel Force, UPS and christ, even bloody Hermes deliver parcels no problem.
Bought an item from a company, full address given; including estate name, which is well known as it's a major development in the country incase the postcode didn't show up for them. Address has been on Royal Mail's system for 3 months and no other couriers have issues, but thought we'd play it safe.
No delivery on scheduled date. Reason: postcode not recognised and no contact number. Odd, there definitely is a contact number. Phone customer services, they confirm that yes, there is a contact name and number on the parcel and don't know why the driver hasn't used it. He'll re-deliver tomorrow.
Same thing the next day.
Wife phones extremely unhappy and and adds direction onto the parcel (from a landmark in the same street). I look up the tracking on day 3, they've changed the delivery address to a different bloody COUNTRY. Wife is fuming by this point. Phones customer service again. Promised that delivery will be next day.
Check tracking on day 4, "returned to sender." Hell hath no fury, I felt sorry for that customer service 'advisor'. The problems mixed with about 6 different promises that a manager will phone back within 2 hours to sort it out. No call ever received.
Contact retailer, they re-dispatch. DPD attempt delivery again. On the day it's scheduled for delivery, we get a "Sorry, we couldn't deliver" notification again. Just as this pings though, the door goes. It's DPD. With another parcel the wife bought for Christmas. Now the funny thing is, this parcel has LESS address information than the one we've been waiting on. She queries where the other parcel is with the driver and he checks the van. They haven't even loaded the parcel onto the van, even though we've got a delivery window.
Wife phones the depot, tells them we'll pick it up tomorrow as they obviously cannot complete a simple task. We arrive at 5.30pm to pick it up. They've loaded it onto a van for delivery and aren't sure if the van is back yet. Boy at the window took an absolute pounding and sharpishly got someone to find the parcel. I felt sorry for him until the guy behind us had the EXACT same issue.
Delayed Parcel Delivery; utterly incompetent morons. Parcel Force, UPS and christ, even bloody Hermes deliver parcels no problem.
Working in a merchandise fulfilment/mailing warehouse, I get to see all types of couriers come and go
We use Fedex as our main one and I've sent glass frames worldwide and they've arrived ok, I wouldn't trust Herpes, Delivering Part Deliveries or Parcelfarce as far as I could throw them
I tend to get round the Amazon issue by having it delivered to my work as we have stuff coming and going all day and we tend to be one of the first deliveries being so close to the motorway
They do get paid piss all the Amazon lot and most will be seasonals this time of year so just interested in making the most money possible rather than 'doing the job'
We use Fedex as our main one and I've sent glass frames worldwide and they've arrived ok, I wouldn't trust Herpes, Delivering Part Deliveries or Parcelfarce as far as I could throw them
I tend to get round the Amazon issue by having it delivered to my work as we have stuff coming and going all day and we tend to be one of the first deliveries being so close to the motorway
They do get paid piss all the Amazon lot and most will be seasonals this time of year so just interested in making the most money possible rather than 'doing the job'
DoubleD said:
Because they get paid so little to deliver each parcel, so they do it as quickly as possible. If we paid more we would get a better service.
Really? So if you had a job you would do it really badly on purpose because you thought your pay was crap? Or bust up people's delivery items?The wage these people get is no excuse.
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