For anyone that has mail or parcels delivered.

For anyone that has mail or parcels delivered.

Author
Discussion

Alucidnation

16,810 posts

170 months

Sunday 16th February 2020
quotequote all
Not convinced by that.

I am sure most undelivered parcels go back to your local sorting office.

A500leroy

Original Poster:

5,109 posts

118 months

Sunday 16th February 2020
quotequote all
Alucidnation said:
Not convinced by that.

I am sure most undelivered parcels go back to your local sorting office.
At the moment yes, but the plan is that parcels will only be done by these 200 or so parcel hubs in future. So if you have a small sorting office where your mail currently comes from they wont be getting any parcels to deliver if the plan goes ahead.

Monkeylegend

26,335 posts

231 months

Sunday 16th February 2020
quotequote all
A500leroy said:
Monkeylegend said:
or we collect from the local depot about 6 miles away.
Its not your local depot it will end up at, its your local parcel hub, and theres only around 200 of those in the country.
It is our local PO sorting office, I know because it says so on the outside of the building and the ticket they leave tells us to collect from their local office smile

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
Alucidnation said:
Not convinced by that.

I am sure most undelivered parcels go back to your local sorting office.
There are massive changes ahead for royal mail but with another ballot for strike action it won't be plain sailing .

They are trying to bring in this system when you have posties delivering letters and small parcels and then another postie comes later with the big parcels , the idea is say you have 6 rounds 5 posties deliver to more addresses ( the 6th posties old delivery ) and the 6th postie does the parcels , at the trials so far it's been a total failure .

They want to mechanize more of the overnight sorting which just means the post arrives later into the delivery offices so the knock on effect is you get your post later .

I've been a postie for 30 years so seen the last years of us using trains , 1st and 2nd deliveries , then single deliveries with the aim being for us delivering by 9.30am latest , to the total fk up we now have where deliveries are just lapsed and if there's not enough time only the tracked/special deliveries get delivered .

Like i said earlier i think the current ceo is at the same time talking down the share price also buying up huge amounts , i think his plan is to get rid of the uso then just turn us into a parcel delivery company thus getting rid of massive amounts of staff and property and then hey presto the shares increase again , he sells up and leaves the company.

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
Monkeylegend said:
A500leroy said:
Monkeylegend said:
or we collect from the local depot about 6 miles away.
Its not your local depot it will end up at, its your local parcel hub, and theres only around 200 of those in the country.
It is our local PO sorting office, I know because it says so on the outside of the building and the ticket they leave tells us to collect from their local office smile
Currently yes , but they want to bring in this totally different system .

Alucidnation

16,810 posts

170 months

Sunday 16th February 2020
quotequote all
egor110 said:
Alucidnation said:
Not convinced by that.

I am sure most undelivered parcels go back to your local sorting office.
There are massive changes ahead for royal mail but with another ballot for strike action it won't be plain sailing .

They are trying to bring in this system when you have posties delivering letters and small parcels and then another postie comes later with the big parcels , the idea is say you have 6 rounds 5 posties deliver to more addresses ( the 6th posties old delivery ) and the 6th postie does the parcels , at the trials so far it's been a total failure .

They want to mechanize more of the overnight sorting which just means the post arrives later into the delivery offices so the knock on effect is you get your post later .

I've been a postie for 30 years so seen the last years of us using trains , 1st and 2nd deliveries , then single deliveries with the aim being for us delivering by 9.30am latest , to the total fk up we now have where deliveries are just lapsed and if there's not enough time only the tracked/special deliveries get delivered .

Like i said earlier i think the current ceo is at the same time talking down the share price also buying up huge amounts , i think his plan is to get rid of the uso then just turn us into a parcel delivery company thus getting rid of massive amounts of staff and property and then hey presto the shares increase again , he sells up and leaves the company.
Ah fair do's.

thumbup

lampchair

4,338 posts

186 months

Sunday 16th February 2020
quotequote all
craigjm said:
99% of post I receive is junk because all bills and accounts etc are online and paperless.
Parcels are being delivered just fine by the couriers
Not sure I would notice if the Royal Mail closed down apart from less junk.
Yup.

This.

If it wasn’t for the final mile thing RM would have gone pop already.

As the older generation dies off the letter volume will only shrink further.

Edited by lampchair on Sunday 16th February 10:57

Cold

15,236 posts

90 months

Sunday 16th February 2020
quotequote all
These parcels that are being returned to the hub, do they actually leave the hub in the first place or is it just the "Sorry We Missed You" cards that will do the travelling?

Heartworm

1,923 posts

161 months

Sunday 16th February 2020
quotequote all
egor110 said:
Surely the postie attempts to leave it with a neighbour if your not in so it's not a wasted trip .
You would think so, but being a registered/signed for parcel it required a signature so they didn’t go to my (now retired, very helpful) neighbours.

A500leroy

Original Poster:

5,109 posts

118 months

Sunday 16th February 2020
quotequote all
Cold said:
These parcels that are being returned to the hub, do they actually leave the hub in the first place or is it just the "Sorry We Missed You" cards that will do the travelling?
No the parcels will all be attempted to be delivered, but if your not in, your neighbours not in or you havent got a parcel box ( which we recommend £200 from amazon) then they will be returned to the hub either for collection by you or redelivered on a day (but not time) you choose.

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
Heartworm said:
egor110 said:
Surely the postie attempts to leave it with a neighbour if your not in so it's not a wasted trip .
You would think so, but being a registered/signed for parcel it required a signature so they didn’t go to my (now retired, very helpful) neighbours.
ah right , special delivery items can't be delivered to a different address , if you want it next day but don't need the higher level of insurance then opt for tracked 24.

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
lampchair said:
Yup.

This.

If it wasn’t for the final mile thing RM would have gone pop already.

As the older generation dies off the letter volume will only shrink further.

Edited by lampchair on Sunday 16th February 10:57
No way .

Without the final mile uso , royal mail will be more profitable .

Less staff , less depots , less vans but still keeping the profitable parcels without the letters.

lampchair

4,338 posts

186 months

Sunday 16th February 2020
quotequote all
egor110 said:
lampchair said:
Yup.

This.

If it wasn’t for the final mile thing RM would have gone pop already.

As the older generation dies off the letter volume will only shrink further.

Edited by lampchair on Sunday 16th February 10:57
No way .

Without the final mile uso , royal mail will be more profitable .

Less staff , less depots , less vans but still keeping the profitable parcels without the letters.
I may not have been clear - RM are behind the game when it comes to parcels.

Without the final mile why would they exist?

Many other parcel firms get things to me, when I want and I can also change delivery preference while they’re en route.

Doesn’t help that the union does their best to hold the business back at every turn.

InitialDave

11,881 posts

119 months

Sunday 16th February 2020
quotequote all
Tlandcruiser said:
Royal Mail are a pain, why can’t they just leave parcels at a nominated secure location like all the couriers etc.
Is anyone else having an issue with couriers now being bloody useless at this?

I have an enclosed porch, so can leave that outermost door unlocked while the (more secure) house door within it is locked. Worked really well, select "enclosed front porch" as the safe-place-to-leave-parcels option if I'm not in, and consistently received them as such. Even those who hadn't had an option to tick had clearly tried the door, and on finding it unlocked, bunged the parcel in there. Great.

Over the last few months, they've stopped doing it. Amazon, Hermes, DPD etc etc... They don't even bother hiding it behind the bin, they just leave it outside the door. It's slightly hidden by one of the cars, and I have fairly obvious CCTV, so not had anything go walkabout yet, but why the change in behaviour?

Has there been some kind of incident or edict issued that they don't want their couriers doing this any more?

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
lampchair said:
I may not have been clear - RM are behind the game when it comes to parcels.

Without the final mile why would they exist?

Many other parcel firms get things to me, when I want and I can also change delivery preference while they’re en route.

Doesn’t help that the union does their best to hold the business back at every turn.
Why wouldn't they exist ?

Without the shackles of having to deliver everywhere every day they could just cherry pick the profitable areas to deliver and just copy dpd.

Re the union how exactly are they holding the business back ?

This company and the way it operates have changed massively in the 30 years i've been here .

When i started we did 530-1230 now i'm 730-3.30 , 2nd deliveries have gone , 50% reduction in mail centers , amalgamation of delivery offices , ending of the final salary and defined benefit pension schemes , a holiday system where the company knows 12-18 months in advance when it's staff are on leave .

The union offered jan-feb as a period of calm to talk and sort out the issues ( bear in mind they'd been thru mediation before xmas) royal mail attended these talks at the same time as trying to bring in change thru executive action .

lampchair

4,338 posts

186 months

Sunday 16th February 2020
quotequote all
They went from being the leader to running away behind. They took an advantage and squandered it. Remember this is as seen through the eyes of a potential customer, not employee, personally I see no reason to choose RM over another for a parcel delivery.

Re the union, just see RMs own release.

RM said:
We are disappointed CWU has said it is preparing another ballot of its members for industrial action.
We want to reach agreement to secure a successful and sustainable future for our UK business. Industrial action, or the threat of it, is damaging for our business and undermines the trust of our customers. We continue to offer CWU the opportunity for ongoing talks.

We have moved forward in key areas of our transformation plan:
• We have chosen the supplier for automation of our Warrington parcel hub, which will handle 40,000 items per hour when fully operational. We are finalising the lease for our 2nd parcel hub in the Midlands. It will be able to handle 60,000 items per hour when first operational. Both hubs have the option to increase capacity in the future. We are continuing to explore options for our 3rd (and final) hub.
• We continue to roll out small Parcel Sorting Machines (PSMs). Over the Black Friday and Christmas period, we almost doubled the number of parcels sorted automatically, to 39m from 22m last year.
• A further 7 letter sequencing machines were decommissioned in Q3, making total of 24 year to date, as we adapt our network to handle fewer letters and more parcels.
• We are deploying a range of much needed local change initiatives and key trials, which have been held up for many months.

A500leroy

Original Poster:

5,109 posts

118 months

Sunday 16th February 2020
quotequote all
CWU view

https://www.cwu.org/press_release/cwu-reacts-to-ro...

Reacting to the announcements today by Royal Mail, CWU deputy general secretary Terry Pullinger said “These results are the consequence of gross mismanagement of this great public service.



Ever since the new Board appointed their choice of a new CEO and his team in 2018, this organisation has been on a downward spiral.



They inherited an organisation when industrial relations were harmonious, a new blue print agreement was in place and was being deployed at pace on how we jointly approach the challenges of the future. Poor culture in the industry was also being addressed as a priority and the share price was standing at 496p.



But in just under 2 years’ all of those very serious indexes have gone through the floor.

Workplace culture is worse than ever, industrial relations are at an all-time low and the share price now sits at 176p.



Blame the Trade Union all you like but these are the facts and they are without doubt the consequence of the mismanagement of this industry.



The business has a one trick pony vision of just growing parcels. They have stated to the union that our contribution to society in the UK is no longer about service but all about profit. It is evident that in their eyes, Royal Mail is no longer a great public service that can generate revenue by merging entrepreneurism, innovation and social aims but a privatised public service in the grip of a potential corporate raid of greed.



If the new regime at Royal Mail Group go unchallenged the real losers will be the people of this country, one of the greatest inventions of our social history and our members.



We will always defend our agreements, our members and this great public service.”

For further comment please contact pressofficer@cwu.org

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
lampchair said:
They went from being the leader to running away behind. They took an advantage and squandered it. Remember this is as seen through the eyes of a potential customer, not employee, personally I see no reason to choose RM over another for a parcel delivery.

Re the union, just seen RMs own release.

RM said:
We are disappointed CWU has said it is preparing another ballot of its members for industrial action.
We want to reach agreement to secure a successful and sustainable future for our UK business. Industrial action, or the threat of it, is damaging for our business and undermines the trust of our customers. We continue to offer CWU the opportunity for ongoing talks.

We have moved forward in key areas of our transformation plan:
• We have chosen the supplier for automation of our Warrington parcel hub, which will handle 40,000 items per hour when fully operational. We are finalising the lease for our 2nd parcel hub in the Midlands. It will be able to handle 60,000 items per hour when first operational. Both hubs have the option to increase capacity in the future. We are continuing to explore options for our 3rd (and final) hub.
• We continue to roll out small Parcel Sorting Machines (PSMs). Over the Black Friday and Christmas period, we almost doubled the number of parcels sorted automatically, to 39m from 22m last year.
• A further 7 letter sequencing machines were decommissioned in Q3, making total of 24 year to date, as we adapt our network to handle fewer letters and more parcels.
• We are deploying a range of much needed local change initiatives and key trials, which have been held up for many months.
They used to have the advantage because they were the only company that picked up , processed and delivered post.

The market was opened up and what that led to was other companies taking the profitable bits ie picking up and processing the post then leaving royal mail to do the expensive bit and delivering it . Royal mail can't turn around and say there not delivering to unprofitable areas whilst we have the uso ( hence why i think the current ceo want's to get rid of it )

Re the key trials in the company press release they trialed these new delivery methods last summer the quietest time of the year , the manager at stoke newington office had to pull the plug on the trial as it was a total disaster .

The last few years they've been lapsing deliveries to reduce amount of staff needed trouble is at the same time they've bought in tracking so they can see if we're off route , static for more than 3 mins , if the vans are idling without moving .

What this has achieved is instead of proving staff are lazy fkers sitting in laybys or having multiple breaks , is the staff are using this to show in black and white where they had there 40 min break and that there deliveries have no time to spare to do the lapsed deliveries .

lampchair

4,338 posts

186 months

Sunday 16th February 2020
quotequote all
Would be interested to see some releases on your final two paras.

Also why the ‘plug was pulled’.

egor110

16,851 posts

203 months

Sunday 16th February 2020
quotequote all
lampchair said:
Would be interested to see some releases on your final two paras.

Also why the ‘plug was pulled’.
The vans have trimble installed which records if the vans idling , if we brake , accelerate , turn sharply .

The pda's we carry around have software installed the measures what us the postie do .

If we end up with a situation where management have asked a postie to lapse a delivery , they've refused because there isn't time then the managers can upload the actual's from the posties pda and then go back to them and prove there is time because they were static for multiple times on delivery when they should of been moving around delivering or they could show that they were off route and been home for breakfast .

Flipside is the postie/union can also prove exactly where they had there 40 min break and that the rest of the time they were delivering post.

This is why i'd advice any postie to keep there pda on there pocket so it's constantly moving rather than leaving it in the van because they have nothing to scan for loop there delivering to .

Just google pda actuals for more info.