The Car Salesman's Thread

The Car Salesman's Thread

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HTP99

22,443 posts

139 months

Saturday 13th October 2012
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whoami said:
HTP99 said:
texasjohn said:
Do you ever say anything to no-shows or is it not the 'done thing' as far as the boss/dealership policy is concerned?
Always wondered why it acceptable practice to either:

a)just not turn up with no phone call
b)turn up late, with no phone call
c)turn up an hour early, without checking that is fine

Pisses me off no end, you wouldn't do any of the above at the Drs. or Dentist.

I don't say anything to no shows or people who rock up late, it's not worth it but it is bloody rude and can really screw you over, a simple "im not coming" phone call isn't hard and nothing worse than waiting for someone who doesn't show and whilst waiting someone walks in and deals with your colleague.

I have only once lost it with a customer, he hung up on me after giving me all the right signals when infront of me, after a bit of chasing I got him on the phone and he subsequently hung up, I rang back and left a rather stern message on his voicemail letting him know exactly how I felt.

Probably the wrong thing to do but it made me feel better.

Edited by HTP99 on Saturday 13th October 10:22
That would annoy me too.

What about when it happens the other way though?
How do you mean, like when we keep a customer waiting?

If so it's usually because of the above.

D44nny

204 posts

148 months

Saturday 13th October 2012
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Any one on here from robins and day Peugeot would like there email address would like the Birmingham north. Just want to send a thankyou for the service I have received cheers.

Zwolf

25,867 posts

205 months

Saturday 13th October 2012
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Half-time here. 5 of 11 confirmed appointments have failed to pitch, we've seen 8 new enquiries and 3 sales - across six of us in a volume dealer.

It has all the signs of being a washout, relatively speaking. A shame when it's the middle weekend that can often make or break the month.

Fingers crossed for a steady influx...

HTP99

22,443 posts

139 months

Saturday 13th October 2012
quotequote all
Well nothing so far today, had no appointments on the board anyway.

Only a handover who was an hour late due to losing the service history, V5 and MOT for their 124,000 mile XC90, he found it!

Oh and a gem from the Autotrader, enquiring about a used car, he is deaf and asked for e-mail contact only, my response to the initial enquiry:

Mr. XYZ,

Thank you for your enquiry on our used Grand Scenic, when would you like to come down to discuss the car?

I look forward to hearing from you.

His reply:

Could you make a offer ? What will you do? Part exchange my car?

I don't want travel if you don't make me a good offer.

I am single father with 3 kids so have limit time available.

Where you base?


I don't hold out much hope.

markmullen

15,877 posts

233 months

Saturday 13th October 2012
quotequote all
I'm holding a big open day tomorrow, between 2000 and 3000 people expected so it all hands on deck, we've got valeters in doing painting and decorating, admins setting up tea and coffee stalls, event toilets being delivered later this aft, it is very busy.

I'll be back in the office at 6am tomorrow.

Zwolf

25,867 posts

205 months

Saturday 13th October 2012
quotequote all
markmullen said:
I'm holding a big open day tomorrow, between 2000 and 3000 people expected so it all hands on deck, we've got valeters in doing painting and decorating, admins setting up tea and coffee stalls, event toilets being delivered later this aft, it is very busy.

I'll be back in the office at 6am tomorrow.
Now that sounds a lot more like a fun way to pass a weekend. thumbup

Fox-

13,228 posts

245 months

Saturday 13th October 2012
quotequote all
HTP99 said:
Oh and a gem from the Autotrader, enquiring about a used car, he is deaf and asked for e-mail contact only, my response to the initial enquiry:

Mr. XYZ,

Thank you for your enquiry on our used Grand Scenic, when would you like to come down to discuss the car?
He is deaf so you replied to his enquiry asking him to come down and discuss the car? confused

Mr.Meaner

54 posts

188 months

Saturday 13th October 2012
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Fox- said:
He is deaf so you replied to his enquiry asking him to come down and discuss the car? confused
really eek so because the chap is deaf, there is no point asking him to come in for a chat? most deaf people can lip read rolleyes

HTP99

22,443 posts

139 months

Saturday 13th October 2012
quotequote all
Fox- said:
HTP99 said:
Oh and a gem from the Autotrader, enquiring about a used car, he is deaf and asked for e-mail contact only, my response to the initial enquiry:

Mr. XYZ,

Thank you for your enquiry on our used Grand Scenic, when would you like to come down to discuss the car?
He is deaf so you replied to his enquiry asking him to come down and discuss the car? confused
I suppose thinking about it I should have put:

"when would you like to come and sign language about the car?"

Shadow R1

3,798 posts

175 months

Saturday 13th October 2012
quotequote all
HTP99 said:
Oh and a gem from the Autotrader, inquiring about a used car, he is deaf and asked for e-mail contact only, my response to the initial inquiry:

Mr. XYZ,

Thank you for your inquiry on our used Grand Scenic, when would you like to come down to discuss the car?
Learn a few things in sign language, hello, good bye, thanks etc.
It goes along way.



robsco

7,822 posts

175 months

Saturday 13th October 2012
quotequote all
markmullen said:
I'm holding a big open day tomorrow, between 2000 and 3000 people expected so it all hands on deck, we've got valeters in doing painting and decorating, admins setting up tea and coffee stalls, event toilets being delivered later this aft, it is very busy.

I'll be back in the office at 6am tomorrow.
Gutted I couldn't get the day off for this, hope all goes well Mark. Absolutely dead here, seen one customer between us all day...

Zwolf

25,867 posts

205 months

Saturday 13th October 2012
quotequote all
Mr.Meaner said:
really eek so because the chap is deaf, there is no point asking him to come in for a chat? most deaf people can lip read rolleyes
Yep, sold plenty of cars to deaf customers over the years, some mostly via e-mail, some by them lip-reading, some by passing notes on paper back and forth.

It's rare indeed that people will commit to buying a car without having seen and tried it first, so it's a reasonable expectation that they'll want to do so.

That said, where specific questions are asked, it's better to respond to them specifically rather than ignore them and press on for the appointment without even acknowledging them...

HTP99

22,443 posts

139 months

Saturday 13th October 2012
quotequote all
Anyway, said deafman has been in touch with details of his car and surprise surprise he wants £2k more than what it's worth, byeeee!!

Fox-

13,228 posts

245 months

Saturday 13th October 2012
quotequote all
Mr.Meaner said:
really eek so because the chap is deaf, there is no point asking him to come in for a chat? most deaf people can lip read rolleyes
Well no but perhaps a few more emails about requirements and expectations before moving to popping down might have been reasonable. Though he turned out to be a time waster so I guess it's academic.

anonymous-user

53 months

Saturday 13th October 2012
quotequote all
Zwolf said:
Now that sounds a lot more like a fun way to pass a weekend. thumbup
Nice day forecast for it too this year

80quattro

1,724 posts

194 months

Saturday 13th October 2012
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I did two today, both at opposite ends of the spectrum - a 997 Turbo and a Mini Cooper Diesel auto. My gaffer did a Bentley GT Coupe. That's four for the week for me, the other two being an Audi RS4 and a Maserati Quattroporte. I'm targeted on 10 per month, so well pleased to be 6 up mid month yes

Roo

11,503 posts

206 months

Saturday 13th October 2012
quotequote all
Had two handovers booked in for today. One at 12 and one at 1.

The 12 o'clock turned up at 10.30 and the 1 o'clock at 2.

AtticusFinch

26,958 posts

182 months

Saturday 13th October 2012
quotequote all
Roo said:
Had two handovers booked in for today. One at 12 and one at 1.

The 12 o'clock turned up at 10.30 and the 1 o'clock at 2.
Always frustrating.

Try booking appointments @ exact/specific times such as 9.15, Book at 9am and people seem to think that means anytime between 9 & 10

Butter Face

30,192 posts

159 months

Saturday 13th October 2012
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Just the one today from my appointment. Spoke to EVERYONE on the forecourt today and lined up 2 midweek appointments a d hopefully close 2 tomorrow!!

DHE

4,505 posts

189 months

Saturday 13th October 2012
quotequote all
Butter Face said:
Just the one today from my appointment. Spoke to EVERYONE on the forecourt today and lined up 2 midweek appointments a d hopefully close 2 tomorrow!!
How many is that for the week?

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