I got stung by Enterprise car hire.

I got stung by Enterprise car hire.

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Discussion

The Moose

19,597 posts

164 months

Wednesday 27th November 2013
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UrbanLegend said:
Riley Blue said:
I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.
The one beginning with A or H?

I ask as I've been ripped off in the same way by the first one.

Took it back full and they charged me more than a full tank would have cost; popped up on the credit card some weeks later.
4 letter car hire company beginning with H?! confused

King Herald

Original Poster:

23,501 posts

171 months

Saturday 31st May 2014
quotequote all
Just to re-open the thread, I got £30 back from Enterprise last month, paid to my credit card. They told me they'd refund any difference in the price of a tyre from £100 at the time, but they also told me I'd get a full invoice from the tyre people, which I never did. I received no details of info on what the £30 was for/from.

DJFish

5,658 posts

218 months

Saturday 31st May 2014
quotequote all
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....

maniac886

1,028 posts

125 months

Saturday 31st May 2014
quotequote all
DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
The best way IMO is to take photos of all the car panels including a close up of the wheels when you collect the car and also when you drop the car off. The date and time should be stored within the exif data so there can be no arguments about when the photos were taken. Yes its a pain in the arse but I think it's the only way of covering yourself in case they try and fleece you after the car has been dropped off.

eliot

8,866 posts

209 months

Saturday 31st May 2014
quotequote all
King Herald said:
Just to re-open the thread, I got £30 back from Enterprise last month, paid to my credit card. They told me they'd refund any difference in the price of a tyre from £100 at the time, but they also told me I'd get a full invoice from the tyre people, which I never did. I received no details of info on what the £30 was for/from.
At the point of charging you £100 for a 'new' tyre you should of put a knife through it. The temptation to pull the same trick with the next customer is avoided then.

98elise

16,664 posts

116 months

Saturday 31st May 2014
quotequote all
Riley Blue said:
I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.
Sounds like "Mavis"? if so the same thing happened to me. Fortunately all they asked me for was a reciept for the fuel and they would refund.


King Herald

Original Poster:

23,501 posts

171 months

Saturday 31st May 2014
quotequote all
eliot said:
At the point of charging you £100 for a 'new' tyre you should of put a knife through it. The temptation to pull the same trick with the next customer is avoided then.
I should have told them to get stuffed, as mentioned earlier, they told me all was good, drove the car away, then five minutes later drove it back and told me 'oh, our supervisor spotted some damage'....

kev1974

3,984 posts

84 months

Sunday 1st June 2014
quotequote all
maniac886 said:
The best way IMO is to take photos of all the car panels including a close up of the wheels when you collect the car and also when you drop the car off. The date and time should be stored within the exif data so there can be no arguments about when the photos were taken. Yes its a pain in the arse but I think it's the only way of covering yourself in case they try and fleece you after the car has been dropped off.
All the EXIF data does is show the time that the user set the camera's date and time to. It's always changeable and proves nothing? Furthermore there are plenty of tools to edit it off-camera afterwards. So your photo showing the damage was there when you took the car out could actually have been taken two minutes before handing it back.

Even if you did the classic of including the front page of a newspaper in every photo this wouldn't technically prove anything, it could be a newspaper from a few days previous.


IATM

2,720 posts

102 months

Sunday 1st June 2014
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tbhyou made a mistake. they took the car away and then come back to you to say they found more damage.

You should have said you inspected it, you took it, you said it was fine, you damaged it thereafter.

9mm

3,128 posts

165 months

Sunday 1st June 2014
quotequote all
kev1974 said:
maniac886 said:
The best way IMO is to take photos of all the car panels including a close up of the wheels when you collect the car and also when you drop the car off. The date and time should be stored within the exif data so there can be no arguments about when the photos were taken. Yes its a pain in the arse but I think it's the only way of covering yourself in case they try and fleece you after the car has been dropped off.
All the EXIF data does is show the time that the user set the camera's date and time to. It's always changeable and proves nothing? Furthermore there are plenty of tools to edit it off-camera afterwards. So your photo showing the damage was there when you took the car out could actually have been taken two minutes before handing it back.

Even if you did the classic of including the front page of a newspaper in every photo this wouldn't technically prove anything, it could be a newspaper from a few days previous.
Email the photos to the hirer at the time of hire?

Riley Blue

16,555 posts

181 months

Sunday 1st June 2014
quotequote all
98elise said:
Riley Blue said:
I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.
Sounds like "Mavis"? if so the same thing happened to me. Fortunately all they asked me for was a reciept for the fuel and they would refund.
They're the ones. We were running late so used their 'express return' or whatever it's called. I always take photos all around the car when hiring abroad and make sure the staff know I've done so. I've never had any issue here as I always use Enterprise and they know me well by now.

crazy about cars

4,454 posts

124 months

Sunday 1st June 2014
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Mmm... got me a bit worried reading this thread now. I have been lucky enough to be given a S Class for hire care because of recent non fault accident. When collecting I did mention a scruff on the driver side bumper. He said it's most probably nothing and will note it in the documents. I've signed the docs without really looking over it and now that I've got the copy out and read it there's nowhere on the document indicating the scruff...

POORCARDEALER

8,421 posts

196 months

Sunday 1st June 2014
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Hertz Dublin, worst hire car ive ever had...13 year Nissan Quasqui (sic) , dented and scratched everywhere, absolute dog

ymwoods

2,156 posts

132 months

Sunday 1st June 2014
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had it loads of times with this company when I used to hire cars and vans off them for a previous company that I used to workee for. When doing the damage check they would tell the employee "oh thats only a tiny scratch, we don't bother marking them down"

Next thing we have a bill for a brand new bonnett and re-spray on a tiny scratch that had only just marked the lacquer.

We don't use them anymore as we had things like that more than once.

The one that put the nail into the coffin is where we were charged for a pin dent in the boot (to be fair, it could have been us as we never noticed it on walk around) so we pay up for the repair and have the bill from the repair company etc as we just paid for the damage, not the excess as we had our own insurance. A few months later we get the same car back on hire...damage not repaired.

kev1974

3,984 posts

84 months

Sunday 1st June 2014
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Don't think car hire companies ever repair the damage (unless it is something that makes them unhirable/undrivable) as it would take them off the road too long and leave them without cars for upcoming bookings. They claim they get penalised a couple of years later when they return the car to whoever it was leased from, and that penalty is what they're charging you for?

I'd like to see their detailed accounts though, the idea that the cars would ever go back to the lease company completely perfect does seem pure fantasy, it does seem like they treat damage penalties as an income stream.

ymwoods

2,156 posts

132 months

Sunday 1st June 2014
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we used to get charged the x days lost hire too.

margerison

366 posts

205 months

Sunday 1st June 2014
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DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
Driving in Sicily, the hire car company will be the least of your worries...they all drive like utter tw*ts there.

so called

7,604 posts

164 months

Sunday 1st June 2014
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I've been using rentals about 4 x per month for at least the last 10 years now.
Worst BS (actually only) was when they tried to charge me for a missing spare wheel.

M4cruiser

2,056 posts

105 months

Sunday 1st June 2014
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We use hire cars a lot, especially Easterprize.

Not saying we've been ripped off, but they do always give the car a very very close inspection when it's returned.




DJFish

5,658 posts

218 months

Sunday 1st June 2014
quotequote all
margerison said:
DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
Driving in Sicily, the hire car company will be the least of your worries...they all drive like utter tw*ts there.
I quite like it as I fit right in!

When I last hired a car there I went over it with a fine tooth comb and photographed every blemish, including the tyres, roof, fuel guage etc before & after.
This time around we'll have two kids and guests in tow and I could do without the dicking about to be honest.

Can anyone recommend one of these 3rd party hire car insurance firms? I notice even the full CDW most firms offer doesn't cover tyres , roof etc....