I got stung by Enterprise car hire.
Discussion
UrbanLegend said:
Riley Blue said:
I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.
The one beginning with A or H?I ask as I've been ripped off in the same way by the first one.
Took it back full and they charged me more than a full tank would have cost; popped up on the credit card some weeks later.
Just to re-open the thread, I got £30 back from Enterprise last month, paid to my credit card. They told me they'd refund any difference in the price of a tyre from £100 at the time, but they also told me I'd get a full invoice from the tyre people, which I never did. I received no details of info on what the £30 was for/from.
DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
The best way IMO is to take photos of all the car panels including a close up of the wheels when you collect the car and also when you drop the car off. The date and time should be stored within the exif data so there can be no arguments about when the photos were taken. Yes its a pain in the arse but I think it's the only way of covering yourself in case they try and fleece you after the car has been dropped off.I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
King Herald said:
Just to re-open the thread, I got £30 back from Enterprise last month, paid to my credit card. They told me they'd refund any difference in the price of a tyre from £100 at the time, but they also told me I'd get a full invoice from the tyre people, which I never did. I received no details of info on what the £30 was for/from.
At the point of charging you £100 for a 'new' tyre you should of put a knife through it. The temptation to pull the same trick with the next customer is avoided then.Riley Blue said:
I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.
Sounds like "Mavis"? if so the same thing happened to me. Fortunately all they asked me for was a reciept for the fuel and they would refund.eliot said:
At the point of charging you £100 for a 'new' tyre you should of put a knife through it. The temptation to pull the same trick with the next customer is avoided then.
I should have told them to get stuffed, as mentioned earlier, they told me all was good, drove the car away, then five minutes later drove it back and told me 'oh, our supervisor spotted some damage'....maniac886 said:
The best way IMO is to take photos of all the car panels including a close up of the wheels when you collect the car and also when you drop the car off. The date and time should be stored within the exif data so there can be no arguments about when the photos were taken. Yes its a pain in the arse but I think it's the only way of covering yourself in case they try and fleece you after the car has been dropped off.
All the EXIF data does is show the time that the user set the camera's date and time to. It's always changeable and proves nothing? Furthermore there are plenty of tools to edit it off-camera afterwards. So your photo showing the damage was there when you took the car out could actually have been taken two minutes before handing it back.Even if you did the classic of including the front page of a newspaper in every photo this wouldn't technically prove anything, it could be a newspaper from a few days previous.
kev1974 said:
maniac886 said:
The best way IMO is to take photos of all the car panels including a close up of the wheels when you collect the car and also when you drop the car off. The date and time should be stored within the exif data so there can be no arguments about when the photos were taken. Yes its a pain in the arse but I think it's the only way of covering yourself in case they try and fleece you after the car has been dropped off.
All the EXIF data does is show the time that the user set the camera's date and time to. It's always changeable and proves nothing? Furthermore there are plenty of tools to edit it off-camera afterwards. So your photo showing the damage was there when you took the car out could actually have been taken two minutes before handing it back.Even if you did the classic of including the front page of a newspaper in every photo this wouldn't technically prove anything, it could be a newspaper from a few days previous.
98elise said:
Riley Blue said:
I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.
Sounds like "Mavis"? if so the same thing happened to me. Fortunately all they asked me for was a reciept for the fuel and they would refund.Mmm... got me a bit worried reading this thread now. I have been lucky enough to be given a S Class for hire care because of recent non fault accident. When collecting I did mention a scruff on the driver side bumper. He said it's most probably nothing and will note it in the documents. I've signed the docs without really looking over it and now that I've got the copy out and read it there's nowhere on the document indicating the scruff...
had it loads of times with this company when I used to hire cars and vans off them for a previous company that I used to workee for. When doing the damage check they would tell the employee "oh thats only a tiny scratch, we don't bother marking them down"
Next thing we have a bill for a brand new bonnett and re-spray on a tiny scratch that had only just marked the lacquer.
We don't use them anymore as we had things like that more than once.
The one that put the nail into the coffin is where we were charged for a pin dent in the boot (to be fair, it could have been us as we never noticed it on walk around) so we pay up for the repair and have the bill from the repair company etc as we just paid for the damage, not the excess as we had our own insurance. A few months later we get the same car back on hire...damage not repaired.
Next thing we have a bill for a brand new bonnett and re-spray on a tiny scratch that had only just marked the lacquer.
We don't use them anymore as we had things like that more than once.
The one that put the nail into the coffin is where we were charged for a pin dent in the boot (to be fair, it could have been us as we never noticed it on walk around) so we pay up for the repair and have the bill from the repair company etc as we just paid for the damage, not the excess as we had our own insurance. A few months later we get the same car back on hire...damage not repaired.
Don't think car hire companies ever repair the damage (unless it is something that makes them unhirable/undrivable) as it would take them off the road too long and leave them without cars for upcoming bookings. They claim they get penalised a couple of years later when they return the car to whoever it was leased from, and that penalty is what they're charging you for?
I'd like to see their detailed accounts though, the idea that the cars would ever go back to the lease company completely perfect does seem pure fantasy, it does seem like they treat damage penalties as an income stream.
I'd like to see their detailed accounts though, the idea that the cars would ever go back to the lease company completely perfect does seem pure fantasy, it does seem like they treat damage penalties as an income stream.
DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
Driving in Sicily, the hire car company will be the least of your worries...they all drive like utter tw*ts there.I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
margerison said:
DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
Driving in Sicily, the hire car company will be the least of your worries...they all drive like utter tw*ts there.I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
When I last hired a car there I went over it with a fine tooth comb and photographed every blemish, including the tyres, roof, fuel guage etc before & after.
This time around we'll have two kids and guests in tow and I could do without the dicking about to be honest.
Can anyone recommend one of these 3rd party hire car insurance firms? I notice even the full CDW most firms offer doesn't cover tyres , roof etc....
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