Another eBay buying issue
Discussion
I bought an item on eBay that was listed as new. It is a box of loft stilts used to raise the loft floor and install extra insulation which cost about £25.
They arrived and they have clearly been used, as there are messy drill holes in ALL of the bases of these stilts. Furthermore, the box seals had already been opened and they were only stuck down with one new piece of brown tape.
I requested a refund and the seller claims he bought them as brand new from a retailer and had them in storage for 5 years. He offered a £10 partial refund. He said he can offer a full refund but I will have to post them back to him. He warned that the postage cost him £15.
I feel rather annoyed that I might have to spend £15 to get back to me starting position.
How would eBay view this? How would you play it?
They arrived and they have clearly been used, as there are messy drill holes in ALL of the bases of these stilts. Furthermore, the box seals had already been opened and they were only stuck down with one new piece of brown tape.
I requested a refund and the seller claims he bought them as brand new from a retailer and had them in storage for 5 years. He offered a £10 partial refund. He said he can offer a full refund but I will have to post them back to him. He warned that the postage cost him £15.
I feel rather annoyed that I might have to spend £15 to get back to me starting position.
How would eBay view this? How would you play it?
I bought them at the usual retail price, perhaps a couple of pounds below. They were listed as new though.
The stilts are designed to have 4 secure ancor points on each base, but 2 of the designated srew areas on each stilt have been drilled out which would make the stilt less stable than they should be. Installing them is a tricky job due to the confined space so I don't want to have to re do the whole thing if they are too wobbly.
I feel the seller is tryhing to mug me off as he MUST have known these were used (probably by himself)
So I have to pay to send these back - £15 down and no loft stilts?
The stilts are designed to have 4 secure ancor points on each base, but 2 of the designated srew areas on each stilt have been drilled out which would make the stilt less stable than they should be. Installing them is a tricky job due to the confined space so I don't want to have to re do the whole thing if they are too wobbly.
I feel the seller is tryhing to mug me off as he MUST have known these were used (probably by himself)
So I have to pay to send these back - £15 down and no loft stilts?
catman said:
I think that if the items weren't as described, you can claim the cost of returning them. It's different if you just change your mind about the purchase.
Tim
Would the seller be required to pay for the return postage even if they are a private individual rather than a retailer? I'm trying to figure out how they can do this without access to pre=paid labels, etc.Tim
I've opened a dispute but I wanted to guage what is a reasonable outcome by asking on here. I'll feel annoyed if 'm out of pocket to this chancer.
FreeLitres said:
catman said:
I think that if the items weren't as described, you can claim the cost of returning them. It's different if you just change your mind about the purchase.
Tim
Would the seller be required to pay for the return postage even if they are a private individual rather than a retailer? I'm trying to figure out how they can do this without access to pre=paid labels, etc.Tim
I've opened a dispute but I wanted to guage what is a reasonable outcome by asking on here. I'll feel annoyed if 'm out of pocket to this chancer.
Still worth ago, eBay don't like sellers..
PieSlayer said:
Sounds like you need to raise a item not as described dispute...
I haven't had an issue like this before. Can anyone help with the process on eBay?The current situation is that I have initiated a "return" with the reason "Doesn't work ir is defective" which was the closest description from the drop-down.
I have just googled "not as described case eBay" and it says to go to the resolution centre to open a case.
Now that I have a return process running, do I need to step this up to a not as described case? Do I cancel the return then open a dispute?
ETA: I just went through the motions using the eBay resolution centre, followed the "not as described" link, selected my item and it said that a return has already been initiated. Do I just sit on this current situation? When do eBay get involved?
Edited by FreeLitres on Sunday 30th April 20:24
elanfan said:
Sellers are required to describe what they sell warts and all. If they don't then its misdescribed and the seller is responsible for the return. Open a case get a full refund and if the seller wants them back he has to pay you. If he doesn't I guess you get to keep them.
Thanks.The only outcomes I would be happy with are;
1) Seller gives full refund and does't ask for them back
2) Seller gives full refund and extra money to cover the full postage back
The seller seems a little tricky so I might need eBay help, hence asking about the correct process for this. I guess I just stick with the current process and bat away a couple more partial refunds that this guy will probably offer?
If the seller does not refund you within a couple of weeks (can't remember the exact time scale) then Ebay will step in.
Ebay will insist you return the item to the seller. Ensure you do this TRACKED and get a RECEIPT.
When Ebay are informed the returned item has been delivered to seller Ebay will refund you the full amount you paid inc P&P AND the cost of your return postage. (They will then take this money from the sellers account).
It usually works painlessly but Ebay can sometimes be a bit of a law unto themselves (especially if you are the seller).
Good luck.
Ebay will insist you return the item to the seller. Ensure you do this TRACKED and get a RECEIPT.
When Ebay are informed the returned item has been delivered to seller Ebay will refund you the full amount you paid inc P&P AND the cost of your return postage. (They will then take this money from the sellers account).
It usually works painlessly but Ebay can sometimes be a bit of a law unto themselves (especially if you are the seller).
Good luck.
I got another message from this seller asking why I haven't acceted his partial refund of £10 and that I should pay to post them back to him if I want a full refund.
Is this proposed response to him acceptible?
"The photos show that the items were clearly used/drilled and not new. The item is therefore not as described and I would like a full refund. If you would like the item posted back to you, then please provide the additional money for posting the item back to you. I do not want to be out of pocket through recieving defective/used goods. If you are not happy with this arrangement, I am happy for eBay to step in to help settle the dispute."
Would eBay definately take my side?
Is this proposed response to him acceptible?
"The photos show that the items were clearly used/drilled and not new. The item is therefore not as described and I would like a full refund. If you would like the item posted back to you, then please provide the additional money for posting the item back to you. I do not want to be out of pocket through recieving defective/used goods. If you are not happy with this arrangement, I am happy for eBay to step in to help settle the dispute."
Would eBay definately take my side?
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