Car Carpet Calamity

Author
Discussion

nosha123

Original Poster:

60 posts

152 months

Wednesday 24th May 2017
quotequote all
Hey All.
I wonder if anyone can advise... we have a situation with the company that sold us a Dax Cobra Car Kit...
1) it was poor quality when we specifically requested their premium high grade quality
2) the components didn't fit our car, and no diagram was provided
3) when called for help the shop didn't know which parts went where either

so we eventually ripped out the bits we had glued in place and binned the lot, and then paid a professional carpet fitter to do the job from scratch.

I am irked by the fact we wasted £500, and so have opened up dialogue with the retailer. Who states that 'the manufacturer has stated that the kit may need cutting and trimming for some parts to make them fit the Dax'
My argument is - the kit was sold as compatible... not 'compatible but you need to cut and trim a few bits'

Retailer is begrudgingly now agreeing to a refund IF WE RETURN THE CARPET.. which has been binned!!!!!

I have proof of purchase... I can also probably get a statement from the professional guy we used stating the pieces didn't fit...

Am I now in a pointless situation.. as I can't give them back the ripped out gluey pieces? Which presumably they would bin anyway once received.

Any advice?

Tasha

swisstoni

16,849 posts

278 months

Wednesday 24th May 2017
quotequote all
Can you not just explain that you chucked it away after you gave up on it and got a pro to do the job.
You can show the receipt for this work presumably.
I suppose the supplier is trying to guard against being turned over by requiring to see that the carpet hasn't actually been fitted after all.

TooMany2cvs

29,008 posts

125 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
1) it was poor quality when we specifically requested their premium high grade quality
Did you look over their range of qualities before purchase? Where did this sit in that range they offer? Did you raise the quality as an issue before fitting?

nosha123 said:
...no diagram was provided
Did they say there would be one?

nosha123 said:
so we eventually ripped out the bits we had glued in place
Didn't you test-fit before gluing?

nosha123 said:
...the retailer ... states that 'the manufacturer has stated that the kit may need cutting and trimming for some parts to make them fit the Dax'
My argument is - the kit was sold as compatible... not 'compatible but you need to cut and trim a few bits'
It's a kitcar, fertheloveofgawd. Variations in tolerance and sizes are to be expected.

"Compatible" does imply some work may be required.

Sorry, I think you're on your own on this one.

nosha123

Original Poster:

60 posts

152 months

Wednesday 24th May 2017
quotequote all
and so...
a carpet KIT that states it is for a DAX COBRA should be expected to NOT fit and require cutting?









According to Consumer Action Law 2000, all carpet sales (regardless of whether for residential homes or vehicles), are covered by the following regulations if a problem arises.

If you have bought a carpet or any other floor covering, it must be:
1. OF SATISFACTORY QUALITY

2. FIT FOR ITS PURPOSE

3. AS DESCRIBED

When the carpet doesn’t meet any of these three rules:

You are probably entitled to a refund for a major fault, a number of minor faults or a serious misdescription.

If you are out of pocket in any other way you may be entitled to compensation over and above the price of the carpet.


S0 What

3,358 posts

171 months

Wednesday 24th May 2017
quotequote all
No item to return no refund, your on your own on this one i'm affraid.

Sheepshanks

32,526 posts

118 months

Wednesday 24th May 2017
quotequote all
Send some random bits of rubbish carpet back and hope they don't look too closely. wink

TooMany2cvs

29,008 posts

125 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
and so...
a carpet KIT that states it is for a DAX COBRA should be expected to NOT fit and require cutting?
Sorry, I thought you said the supplier stated it was "compatible with" a Dax Cobra kit car?

It may well fit a different Dax like a glove.

nosha123 said:
According to Consumer Action Law 2000...
The what?

Andy665

3,599 posts

227 months

Wednesday 24th May 2017
quotequote all
Surely you realised the quality was below your expectations before it was glued in to place?

Of course the supplier will expect the carpet to be returned - they could provide you with a refund and you have their kit fitted to your car at no cost to yourself - not saying you would but not beyond the realms of possibility

Toltec

7,159 posts

222 months

Wednesday 24th May 2017
quotequote all
If it wasn't the quality you were expecting why did you try to fit it?
If it didn't fit why did you go ahead and start glueing it in?
If you were going to try for a refund why did you throw it away?

Poor show on the part of the supplier not being able to offer backup on fitting it though.

Mr2Mike

20,143 posts

254 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
Retailer is begrudgingly now agreeing to a refund IF WE RETURN THE CARPET.. which has been binned!!!!!
And you honestly think this is somehow unreasonable? Do you regularly get refunds for items that you have thrown away?

sandman77

2,366 posts

137 months

Wednesday 24th May 2017
quotequote all
Despite it being a crap product you don't really think you should be refunded and not be required to return the unwanted product do you?

nosha123

Original Poster:

60 posts

152 months

Wednesday 24th May 2017
quotequote all
Oh for gods sake people... OK I think some are slightly missing the point here

We paid for a professional to re-fit the carpet, he is the one who confirmed the kit was low grade quality
He fitted all new carpet.. and he told us the KIT would never have fitted our Dax,,, as despite it being suitabel for DAX it had over 50% of the components shaped wrongly.
He ripped out the parts that were already glued in place.. and binned them and then fitted new carpet bespokely.

I thought it worth a try - as I begrudge paying £600 for a kit that says it will fit only to find out half way through fitting it - it didn't.
The only diagram provided didn't show which parts went where
the shop didn't know either
We had no help from them despite spending thousands with them over the last year.

I might be chancing my arm a bit here - but am able to back it up with photographic evidence and a statement from the company who fitted new carpet.

Im asking whether I am able to get a refund or partial refund even if I am unable to return the item.. but can provide documentary evidence I am not ripping them off..

Why are you all so rude.. can't you just be nice in your responses ffs

randlemarcus

13,507 posts

230 months

Wednesday 24th May 2017
quotequote all
We're all with you with regard to the quality. Right alongside you when you talk about the fit on your car. Absolutely nodding in agreement about the fact that you took professional advice.

We still have sympathy when you ask for a refund on goods that were binned, but recognise that it is the normal course of events that a refund is accompanied by return of the goods.

Perhaps more empathy could have been used to convey that message.

However, the thousands spent might provide you some leverage. If you are likely to spent thousands more this year. If the thousands spent were to get the car to this point, you are fairly unlikely to repeat that business.

It's worth a go, with photos and a statement from the fitter, but its not something I would be pushing as far as a Court.

Sheepshanks

32,526 posts

118 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
Why are you all so rude.. can't you just be nice in your responses ffs
Why not write the advice that you want to hear, and then everyone can copy it into their answer. Would that help?

TooMany2cvs

29,008 posts

125 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
Oh for gods sake people... OK I think some are slightly missing the point here
There's a world of difference between "missing the point" and "not agreeing with you".

nosha123 said:
Im asking whether I am able to get a refund or partial refund even if I am unable to return the item.
And you've been told the answer - no.

lucido grigio

44,044 posts

162 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
Why are you all so rude.. can't you just be nice in your responses ffs
Ironic.

anonymous-user

53 months

Wednesday 24th May 2017
quotequote all
Skipping past the bickering, it's pretty standard policy that you have to return the goods for a refund.

Put yourself in their shoes, they probably get people trying it on, claiming for refunds and keeping/fitting the products.

As an aside, Amazon sent me a bottle of detailing spray, the lid had come loose in transit and all I had delivered was a wet box (lol) and an empty bottle.
I had to return the wet box (lol) and empty bottle in order to process the refund. Seems fair enough to me?

Monty Python

4,812 posts

196 months

Wednesday 24th May 2017
quotequote all
No way are you getting a refund - how does the company you bought the carpets from know that they didn't fit perfectly and you're just trying to con then out of several hundred pounds?

nosha123

Original Poster:

60 posts

152 months

Wednesday 24th May 2017
quotequote all
Thanks Insert Coin.... a nicely worded response and constructive!!!

I totally appreciate they want it returned... to prove I am not using it... I just wondered whether I might be able to use documentation instead...

I can't think of any items that CANT be returned but there must be something... (hygiene related maybe... although I do remember seeing a documnetary on BBC once about an online sex shop and people returned their USED sex toys for refunds!!!!!!! REALLY!!!!!)

TooMany2cvs

29,008 posts

125 months

Wednesday 24th May 2017
quotequote all
nosha123 said:
I totally appreciate they want it returned... to prove I am not using it... I just wondered whether I might be able to use documentation instead...
You can document that somebody made you a nice shiny set of custom-fit carpets, easily.
You cannot document that you didn't flog the now-redundant off-the-shelf set to somebody else, perhaps after you'd used them as templates.