Bought used car, developed fault 1 day after. My options?
Discussion
daemon said:
northwest monkey said:
Integroo said:
jkay1 said:
Do I give them another chance to fix it? I can’t afford for it to go to court and take ages.
Leave the car on his doorstep with the keys, end him a letter before action saying he has seven days to refund or you are issuing a claim, if he doesn't, issue a money claim online (https://www.moneyclaim.gov.uk/web/mcol/welcome) for £50. Don't let cowboys bully you.
I'm going to make a wild guess here and say you've never been through this process have you?
Trailhead said:
OP have you established from the previous owner whether the fault was present during their ownership?
Yep contacted him via WhatsApp. he read it and blocked me on WhatsApp so he’s obviously not interested in telling anything.As someone already suggested maybe the best action for this situation is for me to sell the car as is, at a loss to a trader. That way I’ll be put out of this stressful situation.
jkay1 said:
Trailhead said:
OP have you established from the previous owner whether the fault was present during their ownership?
Yep contacted him via WhatsApp. he read it and blocked me on WhatsApp so he’s obviously not interested in telling anything.As someone already suggested maybe the best action for this situation is for me to sell the car as is, at a loss to a trader. That way I’ll be put out of this stressful situation.
daemon said:
jkay1 said:
Trailhead said:
OP have you established from the previous owner whether the fault was present during their ownership?
Yep contacted him via WhatsApp. he read it and blocked me on WhatsApp so he’s obviously not interested in telling anything.As someone already suggested maybe the best action for this situation is for me to sell the car as is, at a loss to a trader. That way I’ll be put out of this stressful situation.
The dealer will know this and that's why they aren't interested.
I really do feel for you OP - it's a horrible situation to be in & it's incredibly stressful.
Honestly, if you need any help then just ask. If it's copies of letters you can use then it's no problem. The best thing I did regarding the car was getting rid of it - it was like a weight off my mind.
What's the current situation now with your dealer?
northwest monkey said:
The problem is, the repair on this car will involve either a replacement engine or a substantial rebuild. To find the fault involves stripping the engine down before the repair can even take place. There are 3 potential areas it could be - and it could be all 3.
The dealer will know this and that's why they aren't interested.
I really do feel for you OP - it's a horrible situation to be in & it's incredibly stressful.
Honestly, if you need any help then just ask. If it's copies of letters you can use then it's no problem. The best thing I did regarding the car was getting rid of it - it was like a weight off my mind.
What's the current situation now with your dealer?
They arent interested in refunding, but they said they would repairThe dealer will know this and that's why they aren't interested.
I really do feel for you OP - it's a horrible situation to be in & it's incredibly stressful.
Honestly, if you need any help then just ask. If it's copies of letters you can use then it's no problem. The best thing I did regarding the car was getting rid of it - it was like a weight off my mind.
What's the current situation now with your dealer?
jkay1 said:
He said he will try fix the problem again and then take it from there.
daemon said:
northwest monkey said:
The problem is, the repair on this car will involve either a replacement engine or a substantial rebuild. To find the fault involves stripping the engine down before the repair can even take place. There are 3 potential areas it could be - and it could be all 3.
The dealer will know this and that's why they aren't interested.
I really do feel for you OP - it's a horrible situation to be in & it's incredibly stressful.
Honestly, if you need any help then just ask. If it's copies of letters you can use then it's no problem. The best thing I did regarding the car was getting rid of it - it was like a weight off my mind.
What's the current situation now with your dealer?
They arent interested in refunding, but they said they would repairThe dealer will know this and that's why they aren't interested.
I really do feel for you OP - it's a horrible situation to be in & it's incredibly stressful.
Honestly, if you need any help then just ask. If it's copies of letters you can use then it's no problem. The best thing I did regarding the car was getting rid of it - it was like a weight off my mind.
What's the current situation now with your dealer?
jkay1 said:
He said he will try fix the problem again and then take it from there.
Knowing what the fault could possible be though, I'd be very, very wary of a repair...
If the previous owner blocked you then there is good reason to believe that he has traded the car in due to this fault. £6500 is quite a good price for the car so what you should do is either take it to WBAC or sell to a trader. The problem is a trader might get suspicious that you have only just bought the car and want to sell it.
What I would do is get the supplying trader to sort out the issue and then when the car is running well take it round a few dealers and sell it on. Perhaps even approaching Arnold Clark and selling it to them.
What I would do is get the supplying trader to sort out the issue and then when the car is running well take it round a few dealers and sell it on. Perhaps even approaching Arnold Clark and selling it to them.
jkay1 said:
Well just been to the garage and he’s saying he will not be refunding and that I can quote all the legislations I want till I’m blue in the face, he has very deep pockets and will take very long for me to get money back.
He said he will try fix the problem again and then take it from there. Will give me nothing in writing about this also
What the heck do I do now?
Firstly - contact RAC explain the situation, as he is an RAC Approved Dealer he has to act within certain rules.He said he will try fix the problem again and then take it from there. Will give me nothing in writing about this also
What the heck do I do now?
At the very least he will be banned from being an RAC Dealer and you should make him aware of this.
You'll probably find he's bought it from UK car group or webuyanycar anyway so that's why last keeper won't comment.
I really didn't want to get involved with fixing the car I'd offer the car back to the dealer for £5k... take a loss of £1500 and get on with the rest of my life.
Life is far too short to mess about taking small traders or ltd co to county court.
Yes I here people saying it's the principal if the matter... but as my dad would say
As far as I'm concerned Principals is a lady's clothes shop and even that went bankrupt.
northwest monkey said:
OP doesn't realistically have much choice then.
Knowing what the fault could possible be though, I'd be very, very wary of a repair...
Well the choices are either press the nuclear button and go for a full on rejection and commit the next year of his life to hopefully getting his money back OR hoping the seller fixes it. Neither hold much appeal Knowing what the fault could possible be though, I'd be very, very wary of a repair...
The dealer does sound like a
thoughI stopped selling this model of car.
I run a used car business and we spent about 2k plus getting the engine rebuilt having thrown loads of sensors at one of these cars and it was just never right.
Had the same issue again on another. Cut my losses and just got rid via auction.
Nothing but trouble and stay away from the 4 cylinder models.
Its not technically the dealers fault the issue is present however his attitude sounds appalling. I worked with my customers to get the issues sorted and offered refund or repair, kept them updated and tried my best.
Just buy a 330i petrol next time as the extra mpg they use will be cancelled out in far lower repair bills.
All the best.
I run a used car business and we spent about 2k plus getting the engine rebuilt having thrown loads of sensors at one of these cars and it was just never right.
Had the same issue again on another. Cut my losses and just got rid via auction.
Nothing but trouble and stay away from the 4 cylinder models.
Its not technically the dealers fault the issue is present however his attitude sounds appalling. I worked with my customers to get the issues sorted and offered refund or repair, kept them updated and tried my best.
Just buy a 330i petrol next time as the extra mpg they use will be cancelled out in far lower repair bills.
All the best.
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