What do you make of this? Audi Sunroof Service

What do you make of this? Audi Sunroof Service

Author
Discussion

Dave Hedgehog

14,541 posts

203 months

Friday 22nd September 2017
quotequote all
audi are becoming the masters if piss taking service charges

they charged me £200 for an inspection service on my RS3, i literally paid for a tech to go over my car to find any fault that they could bill me for ... no actually service work carried out, not even an oil change, but a stamp in the book ...


and why have pollen filters suddenly become an 'extra' to be charged on top of the service


John Laverick

Original Poster:

1,992 posts

213 months

Friday 22nd September 2017
quotequote all
Dave Hedgehog said:
audi are becoming the masters if piss taking service charges

they charged me £200 for an inspection service on my RS3, i literally paid for a tech to go over my car to find any fault that they could bill me for ... no actually service work carried out, not even an oil change, but a stamp in the book ...


and why have pollen filters suddenly become an 'extra' to be charged on top of the service
Ha! You're basically paying them to find a fault so you can then pay them to fix it. The mind boggles. It's no wonder I don't usually run newish cars.

I just get the feeling they've specified this spurious sunroof service just to recoup some of the 'free' service cost I negotiated.

Has anyone else with an Audi ever been told they need to pay for a sunroof service?!

AJB

856 posts

214 months

Friday 22nd September 2017
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John Laverick said:
Ha! You're basically paying them to find a fault so you can then pay them to fix it. The mind boggles. It's no wonder I don't usually run newish cars.

I just get the feeling they've specified this spurious sunroof service just to recoup some of the 'free' service cost I negotiated.

Has anyone else with an Audi ever been told they need to pay for a sunroof service?!
That's the first time I've heard that one, but I'm sure they'll happily try to do that to everyone with a sunroof, and not just those who've negotiated a 'free' service.

As already said, they always do the same with an air con "service" - they even write to me saying it's overdue - but strangely no mention of it as a requirement in the service book at all...

Fish

3,974 posts

281 months

Friday 22nd September 2017
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It also pisses me off when after 3 years they offer significantly cheaper fixed price servicing but at 2 ys 11mths the same service is nearly double...

It normally ends up with me arguing a lot and getting cross.

nickfrog

20,871 posts

216 months

Friday 22nd September 2017
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John Laverick said:
When I bought my 2014 Audi S1 I negotiated the next scheduled service to be free of charge ...
It hinges on how transparent they were with you and how documented this offer was. I would expect both of those elements (Haldex oil and sunroof service) to be part of the maintenance schedule. In other words parts of the "next scheduled service", ie FOC.

Any documentation clarifying things ?

Gad-Westy

14,520 posts

212 months

Friday 22nd September 2017
quotequote all
If I had selected a specific car and during negotiations agreed that the next service due for that exact car is to be included for free, and then at the next service the dealer says, 'you need these two extra services now too or your warranty is void' I'd be fairly pissed off.

At best it's deliberately misleading or evasive. It's fairly clear that if a customer asks that the next service is free of charge, they don't expect some of it to be free and some of it to be chargeable, and if that is the case you'd certainly hope it's made very clear. It comes across as utterly underhand.

Though I have to say, if £120 is actually for a gearbox oil change, it sounds quite cheap. When my E39 had a gearbox oil change, the oil alone cost more than that and that was me sourcing it myself. Filters, gaskets and labour made the total over £300 at an indie and I'm told that was reasonable.

nickfrog

20,871 posts

216 months

Friday 22nd September 2017
quotequote all
Fish said:
It also pisses me off when after 3 years they offer significantly cheaper fixed price servicing but at 2 ys 11mths the same service is nearly double...

It normally ends up with me arguing a lot and getting cross.
Happened to me on the daughter's Yaris 6 months before the end of the warranty but common sense prevailed and they did it at the cost of the post-warranty service, ie £110 instead of £165.

JuniorD

8,616 posts

222 months

Friday 22nd September 2017
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Gad-Westy said:
If I had selected a specific car and during negotiations agreed that the next service due for that exact car is to be included for free, and then at the next service the dealer says, 'you need these two extra services now too or your warranty is void' I'd be fairly pissed off.

At best it's deliberately misleading or evasive. It's fairly clear that if a customer asks that the next service is free of charge, they don't expect some of it to be free and some of it to be chargeable, and if that is the case you'd certainly hope it's made very clear. It comes across as utterly underhand.

Though I have to say, if £120 is actually for a gearbox oil change, it sounds quite cheap. When my E39 had a gearbox oil change, the oil alone cost more than that and that was me sourcing it myself. Filters, gaskets and labour made the total over £300 at an indie and I'm told that was reasonable.
Was thinking the same. Next scheduled service was supposed to free of charge?

Perhaps AUDI are saying that the gearbox and sunroof services are the next subsequent ones.

My deafult position with Audi main dealers and services is they are shifty bds.




hairyben

8,516 posts

182 months

Friday 22nd September 2017
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kambites said:
Would it not be rather odd if the Haldex needs servicing to maintain the warranty but isn't part of the standard scheduled servicing? Surely the manufacturer can't just make up new things that need doing to maintain the warranty which aren't documented on the service schedule?
How many service shedules does a car have?

I'd have thought one, detailing anything needing servicing?

All seems a bit gouging. Doesnt beat the mystery special battery maintance mercedes tried to tell me I needed though for a 2 year old vehicle doing 6kpa.

Sheepshanks

32,528 posts

118 months

Friday 22nd September 2017
quotequote all
Gad-Westy said:
Though I have to say, if £120 is actually for a gearbox oil change, it sounds quite cheap. When my E39 had a gearbox oil change, the oil alone cost more than that and that was me sourcing it myself. Filters, gaskets and labour made the total over £300 at an indie and I'm told that was reasonable.
This is just the Haldex coupling on the rear axle. It's a 20 min DIY job, so probably takes a dealer mechanic 10 mins.

If you make a fuss they'll probably say the did it, but won't. Of course that might happen even if you pay. Really all you're buying is a tick in the box that will prevent warranty claims being denied at the first hurdle.

hyphen

26,262 posts

89 months

Friday 22nd September 2017
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Out of interest, is it a small normal sunroof, or full glass panoramic type?

Speed 3

4,485 posts

118 months

Friday 22nd September 2017
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Our Touareg has a full panoramic and when it started groaning they serviced it without a quibble. Its on a VW service package so not sure what difference that makes.

Strangely enough when the electric tailgate actuators started making similar noises they refused to do anything under warranty or service as "noises are not classed as failures". When I kicked up a fuss about "impending failure" the dealer fiddled the claim and said they had failed.

cuprabob

14,416 posts

213 months

Friday 22nd September 2017
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The service booklet outlines exactly what needs serviced and when. I would be surprised if the sunroof service is listed as a requirement. Haldex and brake fluid services are.

I have a panoramic sunroof on my Scirocco and my dealer has never mentioned a service for it and they never miss out an opportunity to make some extra money. Although it only tilts a couple of inches and doesn't slide.

Interesting that the Haldex service is 3 years. When I had my MK5 R32 (Gen 2 Haldex) it was every 40k miles with no time specified.

Edited by cuprabob on Friday 22 September 14:30


Edited by cuprabob on Friday 22 September 14:31

rovermorris999

5,195 posts

188 months

Friday 22nd September 2017
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A sunroof service is a new one on me. I have a 1999 Lexus and a 2003 Subaru both with sunroofs, neither have ever been touched and both still work fine and don't leak. Surely this is taking the mickey?

John Laverick

Original Poster:

1,992 posts

213 months

Friday 22nd September 2017
quotequote all
The sunroof is a panoramic plus tilt and slide but it's nothing more complicated than a bog standard tilt and slide sunroof.

I had it out with them when i collected it with both the service advisor plus the head salesman. They wouldn't budge an inch.

They said the next scheduled maintenance was what they covered (that's what's it said on my paperwork) and it was a coincidence the Haldex and Sunroof needed doing at the same time which is true I suppose .... I just think it's tight and more than a little sneaky.

The major service basically included oil, filters plus spark plugs for £350 with no time allowed for greasing the sunroof.

John Laverick

Original Poster:

1,992 posts

213 months

Friday 22nd September 2017
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On the plus side they did replace the key fob battery and fix the sticky passenger electric window FOC.

John Laverick

Original Poster:

1,992 posts

213 months

Friday 22nd September 2017
quotequote all



nickfrog

20,871 posts

216 months

Friday 22nd September 2017
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John Laverick said:
They said the next scheduled maintenance was what they covered (that's what's it said on my paperwork) and it was a coincidence the Haldex and Sunroof needed doing at the same time which is true I suppose ....
Isn't this a contradiction ? Aren't those elements an integral part of the service schedule ? If they're not, then there should be no warranty implications.

You're being shafted John from what I can gather.

John Laverick

Original Poster:

1,992 posts

213 months

Friday 22nd September 2017
quotequote all
nickfrog said:
Isn't this a contradiction ? Aren't those elements an integral part of the service schedule ? If they're not, then there should be no warranty implications.

You're being shafted John from what I can gather.
Agreed ..... but what can I do? They wouldn't budge.

They're all part of the service schedule but in their eyes they're doing three consecutive services all at once.

1. Major service
2. Haldex change
3. Sunroof service.

They paid for the first on the list.

Rick101

6,959 posts

149 months

Friday 22nd September 2017
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They have done what was promised...providing it has been serviced properly of course.

The extras are annoying, and should be unnecessary. You have decided on that car though and if you're wanting their warranty, you have to keep to their requirements.