#Nissan? Never Again! Part II
Discussion
Jonah35. It’s a free country and you are entitled to your views as am I. I’m not a serial complainer. I’m just stating facts. I can honestly say that I never had such problems or poor service from Vauxhaall, Audi, Ford, Wolkswagen etc. Just Nissan. I take no pleasure in “tarnishing” the brand (as you describe it). Nissan have brought this on themselves and they should hang their heads in shame.
jonah35 said:
I side with and feel sorry for Nissan and you’re deliberately posting this to try to tarnish their name
Ultimately you had a clutch go. That is no big deal and no major issue. The fact you waited so long for the RAC is not Nissans fault.
I’m sorry but I’d hate for you to be a customer of mine - I can imagine how awkward you’d be to deal with
Hmmm....opinion formed by location perhaps?Ultimately you had a clutch go. That is no big deal and no major issue. The fact you waited so long for the RAC is not Nissans fault.
I’m sorry but I’d hate for you to be a customer of mine - I can imagine how awkward you’d be to deal with
Sheepshanks said:
Hmmm....opinion formed by location perhaps?
Probably in the trade. It's strange how the mood of this forum often shifts to siding with manufacturers and 'poor' salesmen, dealers etc rather than car fans. OP, I hope you find a resolution and swerve the Nissan Renault alliance in any cars you buy in the future. As i said on another thread, Nissan since 2000 are about as Japanese as a baguette. mccarthm said:
Thanks Sheepshanks. I’ve kept the old components and intend to pursue. Unfortunately for Nissan I think it will end up costing more than the £1,800 repair bill.
Tried bypassing the customer services rabbit hole at all? https://www.ceoemail.com/s.php?id=ceo-8976Might be worth a go.
HustleRussell said:
jonah35 said:
I side with and feel sorry for Nissan and you’re deliberately posting this to try to tarnish their name
Ultimately you had a clutch go. That is no big deal and no major issue. The fact you waited so long for the RAC is not Nissans fault.
I’m sorry but I’d hate for you to be a customer of mine - I can imagine how awkward you’d be to deal with
Do you think that 25k miles is a reasonable lifespan for a brand new clutch and flywheel assembly in a brand new practical family Nissan? Since this is apparently a common problem we must give the OP's driving the benefit of the doubt. Ultimately you had a clutch go. That is no big deal and no major issue. The fact you waited so long for the RAC is not Nissans fault.
I’m sorry but I’d hate for you to be a customer of mine - I can imagine how awkward you’d be to deal with
OP, keen to hear whether you get any recompense.
- Nissan? Never Again! ( Part II)
I promised to post further updates after the Nissan managing director’s office contacted me following my earlier post.
Given the treatment I have endured at the hands of Nissan it did not surprise me to hear that Nissan had contacted the Nissan mechanic who repaired my clutch at a cost of £1800 (yes that’s £1,800!) and had reached the conclusion...that it was not Nissan’s fault!
My three year warranty amounted to nothing. The fact that Nissan had serviced the car just two months earlier amounted to nothing. Even though the car was only 16 months old - it was “all due to wear and tear” (at least that’s what they told me.)
They still haven’t/can’t given me an explanation as to why, despite forty years of driving Audi’s, Fords, Volkswagens etc, etc I have NEVER before experienced clutch problems. Or how, with no sign of clutch slippage, the component can suddenly give up on you potentially putting you at considerable risk.
The one point Nissan did concede in their latest email, contrary to what their customer complaints department and the Nissan mechanic had previously insisted, was this: “When we say “wear and tear” we are not always referring to the way in which a vehicle is driven, there are lots of external factors that can cause a clutch to fail not just the driving style.” Trolls who have taken the time to contact me accusing me of “clutch misuse” or an age-related driving style - please take note.
I was beginning to think that when we are all moving around in driverless cars that Nissan would still be blaming their customers for “the way the car was being driven!”
I’m £1,800 poorer but £1,800 wiser. Once bitten and all that. Nissan? Never Again!
- nissanneveragain
Other thread here https://www.pistonheads.com/gassing/topic.asp?h=0&...
mccarthm: said:
Nissan told me this week that the reason my Qashqai clutch had failed was because of the way I’d been driving it! It’s 16 months old with 25,000 miles. When I went to Nissan they refused to help. The bill was £1,800.
my ignored post on another thread said:
Failed as in some sort of breakage or failed as in worn out?
No warranty will pay for worn out clutches. Nothing has failed, it has reached the end of its life.
You ride the clutch repeatedly over 25000 miles in a way that makes it continually slip and/or overheat it will rapidly wear out.
For Nissan to have refused to help, I'm guessing all the clutch components are intact but worn out, £1800 suggests it was severely worn requiring a new flywheel.
If you have paid for this job and don't believe Nissan, request the old parts to be returned, you own them after all, and get them inspected by an expert and go legal.
No warranty will pay for worn out clutches. Nothing has failed, it has reached the end of its life.
You ride the clutch repeatedly over 25000 miles in a way that makes it continually slip and/or overheat it will rapidly wear out.
For Nissan to have refused to help, I'm guessing all the clutch components are intact but worn out, £1800 suggests it was severely worn requiring a new flywheel.
If you have paid for this job and don't believe Nissan, request the old parts to be returned, you own them after all, and get them inspected by an expert and go legal.
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