Charge for a courtesy car when new car in for warrantee work
Discussion
The boot on SWMBO’s Kodiaq (less than 12 months old) is refusing to unlock, so she’s taking it into Skoda to get it looked at. They say they’ll need it for the whole day as it is the second time it’s been in for this fault and the first time it was no “no fault found”.
Apparently they have just told her that if she wants a courtesy car for the day we need to pay for it. Does this sound right? We’ve never owned a new car before so have never had to get warrantee work done!
Apparently they have just told her that if she wants a courtesy car for the day we need to pay for it. Does this sound right? We’ve never owned a new car before so have never had to get warrantee work done!
A bit shot of them to charge for it, most offer it but won’t charge but normally a waiting list. Gone are the days where they gave you a top spec model to make you think about upgrading
I had to wait 3 weeks to get my leon in for a replacement light to have a CC, then when I did it was a Ibiza.
I had to wait 3 weeks to get my leon in for a replacement light to have a CC, then when I did it was a Ibiza.
Is it an insurance excess charge?
Mercedes introduced this a few years ago at my dealer, £10 for the day to reduce the excess from £2000 to nil in the event of an accident.
A while after that they introduced a 27p per mile fuel charge. They were finding people driving courtesy cars 2/300 miles or so in a day, bringing them back with virtually no fuel and filthy dirty inside and out.
It seems some people like to abuse any privilege they get.
Mercedes introduced this a few years ago at my dealer, £10 for the day to reduce the excess from £2000 to nil in the event of an accident.
A while after that they introduced a 27p per mile fuel charge. They were finding people driving courtesy cars 2/300 miles or so in a day, bringing them back with virtually no fuel and filthy dirty inside and out.
It seems some people like to abuse any privilege they get.
Monkeylegend said:
Is it an insurance excess charge?
Mercedes introduced this a few years ago at my dealer, £10 for the day to reduce the excess from £2000 to nil in the event of an accident.
BMW do this too (£15 per day) but in the three times I have been given a car to date, no one actually bothered to collect any money for it.Mercedes introduced this a few years ago at my dealer, £10 for the day to reduce the excess from £2000 to nil in the event of an accident.
It's dealer specific - my 4 series has been back to the supplying dealer twice - first time they gave me a 7 series (the brand new car was 1 day into my ownership when it went into limp mode due to a faulty crankshaft sensor), the second time a 5 series (my 440 had squeaky brakes - turns out a brake pad had cracked). No charge either time. Same for previous cars when in for routine services.
As it stands, pending investigation, the fault COULD be either a manufacturing fault ( warranted ) or pilot error or damage / vandalism / sabotage etc ( not warranted ). If the cause turns out not to be covered by warranty then the dealer will need somewhere to book the courtesy car charge.
You may find that if the cause of the fault on your wife's car turns out to be a warranty issue then the loan car fee will be waived and the cost added to the warranty claim.
Monkeylegend said:
It seems some people like to abuse any privilege they get.
It's not a "privilege" - it's called service. If I'd paid £'00,000 for a car from a main dealer, I would expect it to work. If it's having a repair under warranty, that means something has broken relatively early in its life. That's poor and a free courtesy car is the minimum I would expect.Gassing Station | General Gassing | Top of Page | What's New | My Stuff