Faulty Car - Right to Reject

Faulty Car - Right to Reject

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Discussion

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
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Willy Nilly said:
This issue is hardly a show stopper as far as the car goes, unless you massage seats that you probably won't use after about a month when the novelty wears off leaves you stranded on the side of the motorway
This is the concern! Is this a sign of bigger problems to come?

Street2408

15 posts

77 months

Saturday 21st July 2018
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Shrub said:
As far as I can gather the CSA 2015 is a little broader than "unfit for purpose" and states that items must be "free from minor defects" and also that if any fault at all develops within 30 days there is a right to reject.

Unsurprisingly I do find it quite hard to believe that I could reject a car based on a faulty seat and a potentially minor or major electrical problem. Maybe I'm naive. Maybe I should expect more as a consumer.

I guess that a chat with Citizens Advice etc on Monday will quickly clear up my concerns once and for all. There seem to be mixed opinions here which is kind of where I've already ended up.

And for those who offered less useful advice, I already have the car up for sale due to being deeply disappointed with it. Problem is how do I sell a car that now has a broken seat and could potentially be off the road for a while if it were to go for repair. Meanwhile I suck up monthly repayments...

Out of interest I will keep this thread updated with the progress of this issue. Definitive answers are a good thing.
————-//

“Potentially off the road for a while”

Haha, this made me laugh... from experience the car will likely be diagnosed within a day, more than likely a loose connector of some sort or faulty massage pad. Parts can the be ordered and fitted so will be 2 days of work in either one visit or two, you can ask for a loan car whilst yours is off the road so you can’t use the excuse of “suck up the monthly repayments” as hardship.

sc0tt

18,032 posts

200 months

Saturday 21st July 2018
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Why are you wasting time calling CAB when you could be calling the dealership.

Heads up lads school broke up yesterday

BenRichards89

661 posts

134 months

Saturday 21st July 2018
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I think we all make mistakes with car purchases some times. I certainly have done. I'm ashamed to admit I bought one of the new chinese MGs, an MG3, and within a few months I hated the bloody thing.

You're just going to have to suck it up I think. Get the seat fault done on the warranty, and sell the car privately to pay the finance off. End of the day, as a car, and the main function you use a car for, it's entirely fit for purpose.

Edited by BenRichards89 on Saturday 21st July 16:06

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
quotequote all
Street2408 said:
————-//

“Potentially off the road for a while”

Haha, this made me laugh... from experience the car will likely be diagnosed within a day, more than likely a loose connector of some sort or faulty massage pad. Parts can the be ordered and fitted so will be 2 days of work in either one visit or two, you can ask for a loan car whilst yours is off the road so you can’t use the excuse of “suck up the monthly repayments” as hardship.
Yeah I know how repairs work. I’ve had a few crap cars in my time. On top of that, the dealer is a 140 mile round trip from me. All that aside though, no one knows anything about the underlying potential issues here, or in fact anything about the car as a whole. If we could stick to the original question it would be really helpful.

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
quotequote all
BenRichards89 said:
I think we all make mistakes with car purchases some times. I certainly have done. I'm ashamed to admit I bought one of the new chinese MGs, and MG3, and within a few months I hated the bloody thing.

You're just going to have to suck it up I think. Get the seat fault done on the warranty, and sell the car privately to pay the finance off. End of the day, as a car, and the main function you use a car for, it's entirely fit for purpose.
Thanks for weighing in. What makes you think that this will be the case?

Evolved

3,553 posts

186 months

Saturday 21st July 2018
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Shrub said:
Street2408 said:
————-//

“Potentially off the road for a while”

Haha, this made me laugh... from experience the car will likely be diagnosed within a day, more than likely a loose connector of some sort or faulty massage pad. Parts can the be ordered and fitted so will be 2 days of work in either one visit or two, you can ask for a loan car whilst yours is off the road so you can’t use the excuse of “suck up the monthly repayments” as hardship.
Yeah I know how repairs work. I’ve had a few crap cars in my time.
You don’t learn then it seems, at least you’re consistent.

BenRichards89

661 posts

134 months

Saturday 21st July 2018
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Shrub said:
Thanks for weighing in. What makes you think that this will be the case?
I don't quite know what you are asking me there tbh. However, from your posts about the vehicle, there doesn't appear to be anything catastrophically wrong with it. Just that you are 'disappointed'.

Yes, I know you aren't getting the quoted mpg figures, but almost everyone knows it's very difficult to achieve quoted figures that are obtained from lab testing. There are far too many variables involved. Weather, vehicle load, fuel quality, driving style...I can go on. Not in depth enough I know, but surely a test drive would have at least begun to highlight potential fuel economy.

As for the seat, it's either an issue with the seat itself, or a software issue, or both. Should be repairable under warranty.

Also, you don't really need to travel 140 miles to your supplying dealer, any local Peugeot franchise should suffice, as Peugeot themselves would foot the bill for a warranty claim.

The car itself works as a car. It starts, drives, and stops as it should. It hasn't left you stranded, and its not been sat in a garage for weeks on end, off the road, broken. Hence my comment that the vehicle is fit for purpose.

If the main function of the whole product was to be a massage chair, then you would be reasonable in saying its not fit for purpose.

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
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Evolved said:
You don’t learn then it seems, at least you’re consistent.
You seem quite hostile or am I reading this wrong? But that’s ok. I am looking for help, not put downs.

SteBrown91

2,358 posts

128 months

Saturday 21st July 2018
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Shrub said:
Yeah I know how repairs work. I’ve had a few crap cars in my time. On top of that, the dealer is a 140 mile round trip from me. All that aside though, no one knows anything about the underlying potential issues here, or in fact anything about the car as a whole. If we could stick to the original question it would be really helpful.
What underlying issue? It’s just going to be either a motor in the seat, a software issue with the main headunit/air con controls or a hardware fault with the module.

Because you have a faulty seat doesn’t mean it’s going break down. Just accept the car is fine and you just have buyers remorse.

Regarding the mpg issue it’s a heavy car with a low powered engine. It’s neber going to get mega mpg. I had a fiesta with the previous version of that engine and it only did low 50s normally and that car was much lighter

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
quotequote all
BenRichards89 said:
If the main function of the whole product was to be a massage chair, then you would be reasonable in saying its not fit for purpose.
Hah. That genuinely made me laugh. The term fit for purpose though - is that really all that applies?

What is emerging from the responses here, and on other forums that I am asking this question, is that most folks seem to be siding with the dealer/manufacturer. I can certainly see why and of course the seat (and the mpg complaint that I started on another thread) are things that I could just accept, get repaired and live with.

But my concern here is with the broader picture and my rights as a consumer. I have a product that I am well within my rights to be unhappy with. Why do you good people think otherwise? Why should I be happy with a faulty car? Why should I accept that? What makes you guys, who if you put yourselves in a similar situation, think you would roll over and just live with a faulty car.

Anyway, the original post was more of question that I hoped to get a black and white response to. Seems there may be a grey area but - still to be decided I think.

BenRichards89

661 posts

134 months

Saturday 21st July 2018
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Shrub said:
Hah. That genuinely made me laugh. The term fit for purpose though - is that really all that applies?

What is emerging from the responses here, and on other forums that I am asking this question, is that most folks seem to be siding with the dealer/manufacturer. I can certainly see why and of course the seat (and the mpg complaint that I started on another thread) are things that I could just accept, get repaired and live with.

But my concern here is with the broader picture and my rights as a consumer. I have a product that I am well within my rights to be unhappy with. Why do you good people think otherwise? Why should I be happy with a faulty car? Why should I accept that? What makes you guys, who if you put yourselves in a similar situation, think you would roll over and just live with a faulty car.

Anyway, the original post was more of question that I hoped to get a black and white response to. Seems there may be a grey area but - still to be decided I think.
Of course you are quite within your rights to feel whatever you like about your car. However, apart from the seat, which should be easily rectified under warranty, that is after all what a warranty is for, define how exactly the vehicle is faulty?

I have a Peugeot 108 at the moment. If I drive at 55 mph with the HGVs, the engine is warm, the wind is blowing in the right direction, and the aircon is off, I can average 72 MPG. I live 5 miles from work on country lanes, I pretty much hammer it everywhere, I'm averaging 42 MPG. Of the 3 figures Peugeot give, the lowest is 58MPG, and the highest is 79MPG.

There are too many variables at play when it comes to fuel economy to suggest your car is faulty. The tests were flawed, that's not your fault but nor is it Peugeot's either. Hopefully the new WLTP testing will quote more realistic figures.

Unfortunately you're just going to have to suck it up, get them to sort the seat, sell it and buy something else. You haven't got a case to reject it.



Edited by BenRichards89 on Saturday 21st July 16:50


Edited by BenRichards89 on Saturday 21st July 16:51

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
quotequote all
SteBrown91 said:
What underlying issue? It’s just going to be either a motor in the seat, a software issue with the main headunit/air con controls or a hardware fault with the module.

Because you have a faulty seat doesn’t mean it’s going break down. Just accept the car is fine and you just have buyers remorse.

Regarding the mpg issue it’s a heavy car with a low powered engine. It’s neber going to get mega mpg. I had a fiesta with the previous version of that engine and it only did low 50s normally and that car was much lighter
One other thing that is re-emerging here is people speculating about what's wrong with the car. None of us know what's wrong with it. It could be a simple connector loose or it it could mean I'm going to have to eject the warp core soon. That isn't the reason for this thread. The original question was about the right to reject.

Of course I have buyers remorse - wouldn't you?

I really can't get in to the MPG thing again smile It's mental that we just accept it and roll our eyes heavenward.

Alucidnation

16,810 posts

169 months

Saturday 21st July 2018
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Shrub said:
BenRichards89 said:
If the main function of the whole product was to be a massage chair, then you would be reasonable in saying its not fit for purpose.
Hah. That genuinely made me laugh. The term fit for purpose though - is that really all that applies?

What is emerging from the responses here, and on other forums that I am asking this question, is that most folks seem to be siding with the dealer/manufacturer. I can certainly see why and of course the seat (and the mpg complaint that I started on another thread) are things that I could just accept, get repaired and live with.

But my concern here is with the broader picture and my rights as a consumer. I have a product that I am well within my rights to be unhappy with. Why do you good people think otherwise? Why should I be happy with a faulty car? Why should I accept that? What makes you guys, who if you put yourselves in a similar situation, think you would roll over and just live with a faulty car.

Anyway, the original post was more of question that I hoped to get a black and white response to. Seems there may be a grey area but - still to be decided I think.
Take the fking thing back then.

You'll soon find out when you get there.

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
quotequote all
BenRichards89 said:
Of course you are quite within your rights to feel whatever you like about your car. However, apart from the seat, which should be easily rectified under warranty, that is after all what a warranty is for, define how exactly the vehicle is faulty?
Edited by BenRichards89 on Saturday 21st July 16:50
I think this goes well beyond how I feel about the car. It's about my rights as a consumer.

andy43

9,545 posts

253 months

Saturday 21st July 2018
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Peugeot 3008 consumers should rightly feel aggrieved.
I’d go to Watchdog.
/nothelpfulatall

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
quotequote all
Alucidnation said:
Take the fking thing back then.

You'll soon find out when you get there.
Here, will you come with me. I could do with someone like you to help convince them. "Here mate this things fked, fk you lot you bunch of s".

maclarkk

2,622 posts

69 months

Saturday 21st July 2018
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OP,

The tone of your posts sounds like that as a person, you're, for the most part, genuinely not a dcik. So don't act like one.

Let the dealer fix the problem(s) with the massage seat, if they don't, reject the car, if they do, keep the car. These are your only options.

Suck it up; you bought the car without proper research into the MPG and now you're stuck with it.

If I had to bet my bottom dollar, I would say that the problem with the massage function is likely to be the thing in-between the seat and the steering wheel.

This site is filled with dealers/car salespeople/mechanics/generally grumpy people, so you won't get any sympathy here.

Shrub

Original Poster:

33 posts

222 months

Saturday 21st July 2018
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Noted. Thank you.

TooMany2cvs

29,008 posts

125 months

Saturday 21st July 2018
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Shrub said:
On top of that, the dealer is a 140 mile round trip from me.
It was your conscious choice to buy from a dealer that far away, and this is part of what you need to factor in.

Still, on the bright side, the seat is under the manufacturer warranty, so you can take it to any Pug dealer anywhere.