Warranty Direct Claim refused - M5 engine seized

Warranty Direct Claim refused - M5 engine seized

Author
Discussion

swisstoni

7,182 posts

215 months

Wednesday 5th December
quotequote all
julian64 said:
swisstoni said:
Er, he informed the insurance company of the issue and on their advice took it to a BMW dealer (in France!) who said it was ok to drive home.
How exactly has the OP contributed to the thing seizing when being looked at back in the UK?
Not really sure how to answer that question. Assuming you are serious and I don't need a woosh parrot

Imagine it was your car and you DIDN'T have a warranty. Would you have driven it home?
If a BMW dealer said it was ok, yes I would.
What would you have done?

Sa Calobra

27,488 posts

147 months

Wednesday 5th December
quotequote all
SidewaysSi said:
Moral of the story is don't buy an overly complex car that you can't afford to fix.
What if your business is robbed and all your stock of bicycles are stolen? What product would you buy to put you back in a safe position or would you keep 100k hanging about in cash in your pockets?

The Mad Monk

3,907 posts

53 months

Wednesday 5th December
quotequote all
Sa Calobra said:
SidewaysSi said:
Moral of the story is don't buy an overly complex car that you can't afford to fix.
What if your business is robbed and all your stock of bicycles are stolen? What product would you buy to put you back in a safe position or would you keep 100k hanging about in cash in your pockets?
Erm, could you do that just once more please?

Sa Calobra

27,488 posts

147 months

Wednesday 5th December
quotequote all
No he/she will understand the analogy.

julian64

12,558 posts

190 months

Wednesday 5th December
quotequote all
swisstoni said:
julian64 said:
swisstoni said:
Er, he informed the insurance company of the issue and on their advice took it to a BMW dealer (in France!) who said it was ok to drive home.
How exactly has the OP contributed to the thing seizing when being looked at back in the UK?
Not really sure how to answer that question. Assuming you are serious and I don't need a woosh parrot

Imagine it was your car and you DIDN'T have a warranty. Would you have driven it home?
If a BMW dealer said it was ok, yes I would.
What would you have done?
I would have treated the car as if it didn't have a warranty and was my pride and joy.
I would have said I'm not happy to drive the car unless I get a proper diagnosis and repair? I did exactly this with an 850i in the ninties. I got it trailed back from lyon.


Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

Hopefully the warranty company will say 'okay on the basis of the French tech we will pay out all the money for a new car'. Alternatively they'll say we're not paying out go and sue the French tech. If they say that I bet the OP has actually got no comeback on the French tech for his opinion. Interesting thread though and I wish the OP all the best.


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Decky_Q

1,033 posts

113 months

Wednesday 5th December
quotequote all
Warranty Direct are a waste of time, when I bought my Alfa I paid top premium for a warranty (as alfas are unreliable you know). Few months in I was on my way to work when the clutch slave cylinder failed and I made a mess of the gearchange resulting in gearbox damage. All very sudden and no symptom of anything before that. Bill was £1500 They covered nothing at all, and the nearest approved assessment centre was in Bangor Wales when I bought the warranty in Northern Ireland.

Shower of stes, run a mile if you're ever considering doing any business with them. The only way to suck it up was to let everyuone know what theyre like

InitialDave

4,042 posts

55 months

Wednesday 5th December
quotequote all
julian64 said:
Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

The OP didn't. It went to limp mode and recovered, so rather than keep driving it, he had it looked at.

So, the scenario is you have a car not in limp mode, without warning lights on, that a pukka BMW tech has said is fine to drive, just get it looked at when you're home.

I really can't fault anyone for believing them.

Sa Calobra

27,488 posts

147 months

Wednesday 5th December
quotequote all
No he/she will understand the analogy.

thedugmaster

895 posts

95 months

Wednesday 5th December
quotequote all
julian64 said:
I would have treated the car as if it didn't have a warranty and was my pride and joy.
I would have said I'm not happy to drive the car unless I get a proper diagnosis and repair? I did exactly this with an 850i in the ninties. I got it trailed back from lyon.


Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

Hopefully the warranty company will say 'okay on the basis of the French tech we will pay out all the money for a new car'. Alternatively they'll say we're not paying out go and sue the French tech. If they say that I bet the OP has actually got no comeback on the French tech for his opinion. Interesting thread though and I wish the OP all the best.

Exactly this ^

I think it would be very unwise to trust the word of a 'technician' at any main dealer frankly.

caelite

3,912 posts

48 months

Wednesday 5th December
quotequote all
Decky_Q said:
Warranty Direct are a waste of time, when I bought my Alfa I paid top premium for a warranty (as alfas are unreliable you know). Few months in I was on my way to work when the clutch slave cylinder failed and I made a mess of the gearchange resulting in gearbox damage. All very sudden and no symptom of anything before that. Bill was £1500 They covered nothing at all, and the nearest approved assessment centre was in Bangor Wales when I bought the warranty in Northern Ireland.

Shower of stes, run a mile if you're ever considering doing any business with them. The only way to suck it up was to let everyuone know what theyre like
Yup, had pretty much the exact same thing happen on one of my Subaru's, I was young and naive at the time and the dealer had me for another £100 to put a 6 month warranty on the car. Turns out, A. WD didn't even fully cover the car due to it's mileage, contrary to what the dealer claimed, and B. When I had my clutch pull fork shear suddenly 15k miles after a clutch change it was apparently 'normal wear and tear'.


WinstonWolf

70,315 posts

175 months

Wednesday 5th December
quotequote all
thedugmaster said:
julian64 said:
I would have treated the car as if it didn't have a warranty and was my pride and joy.
I would have said I'm not happy to drive the car unless I get a proper diagnosis and repair? I did exactly this with an 850i in the ninties. I got it trailed back from lyon.


Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

Hopefully the warranty company will say 'okay on the basis of the French tech we will pay out all the money for a new car'. Alternatively they'll say we're not paying out go and sue the French tech. If they say that I bet the OP has actually got no comeback on the French tech for his opinion. Interesting thread though and I wish the OP all the best.

Exactly this ^

I think it would be very unwise to trust the word of a 'technician' at any main dealer frankly.
So who would you 'trust'?

Reciprocating mass

5,224 posts

177 months

Wednesday 5th December
quotequote all
Like most things in life your mother and that’s about it smile

thedugmaster

895 posts

95 months

Wednesday 5th December
quotequote all
WinstonWolf said:
thedugmaster said:
julian64 said:
I would have treated the car as if it didn't have a warranty and was my pride and joy.
I would have said I'm not happy to drive the car unless I get a proper diagnosis and repair? I did exactly this with an 850i in the ninties. I got it trailed back from lyon.


Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

Hopefully the warranty company will say 'okay on the basis of the French tech we will pay out all the money for a new car'. Alternatively they'll say we're not paying out go and sue the French tech. If they say that I bet the OP has actually got no comeback on the French tech for his opinion. Interesting thread though and I wish the OP all the best.

Exactly this ^

I think it would be very unwise to trust the word of a 'technician' at any main dealer frankly.
So who would you 'trust'?
Normally, me.

I trust my own mechanical knowledge.

WinstonWolf

70,315 posts

175 months

Wednesday 5th December
quotequote all
thedugmaster said:
WinstonWolf said:
thedugmaster said:
julian64 said:
I would have treated the car as if it didn't have a warranty and was my pride and joy.
I would have said I'm not happy to drive the car unless I get a proper diagnosis and repair? I did exactly this with an 850i in the ninties. I got it trailed back from lyon.


Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

Hopefully the warranty company will say 'okay on the basis of the French tech we will pay out all the money for a new car'. Alternatively they'll say we're not paying out go and sue the French tech. If they say that I bet the OP has actually got no comeback on the French tech for his opinion. Interesting thread though and I wish the OP all the best.

Exactly this ^

I think it would be very unwise to trust the word of a 'technician' at any main dealer frankly.
So who would you 'trust'?
Normally, me.

I trust my own mechanical knowledge.
Ah, I didn't realise you were fully qualified thumbup I'm sure the warranty company would be just fine about it.

SidewaysSi

4,820 posts

170 months

Wednesday 5th December
quotequote all
The Mad Monk said:
Sa Calobra said:
SidewaysSi said:
Moral of the story is don't buy an overly complex car that you can't afford to fix.
What if your business is robbed and all your stock of bicycles are stolen? What product would you buy to put you back in a safe position or would you keep 100k hanging about in cash in your pockets?
Erm, could you do that just once more please?
Yep, please explain. No idea what you are on about Calobra chap.

SidewaysSi

4,820 posts

170 months

Wednesday 5th December
quotequote all
Julian Thompson said:
SidewaysSi said:
Moral of the story is don't buy an overly complex car that you can't afford to fix.
That really isn’t the moral of the story. These warranty companies offer extremely variable and inconsistent cover - they are experts at offering you an umbrella on a sunny day - just look at the range of responses on here. For that reason the real moral of the story if you insist on their being one is:

Buy a warranty happy to accept that you will treat it as a first line of defence against bills, but accept that you might still have to pay for it yourself, and on that basis do not buy a car where the biggest bill it could throw at you will be a problem or will upset you.

I personally would not buy an aftermarket warranty because I couldn’t do the above. If I’ve paid for the warranty to cover it and they wouldn’t I’d be too upset and it would hurt much more than not taking the warranty at all and then having to pay myself to pick up the bits when it goes wrong. I think it’s important to know your own personality and not try to be someone else just because that works for them.
I do like your moral but it is aligned with mine I think.

Uncle John

1,822 posts

127 months

Wednesday 5th December
quotequote all
Just my experience but WD were great with my out of manufacturers warranty Discovery.

Many things went wrong, such as the central locking, the alternator, all the way through to the auto box amongst others. All were covered & fixed.

Jimboka

7,393 posts

140 months

Wednesday 5th December
quotequote all
If its any consolation. WD will have lost tens of thousands of pounds of business, due to this adverse publicity.

dave_s13

11,912 posts

205 months

Wednesday 5th December
quotequote all
thedugmaster said:
WinstonWolf said:
thedugmaster said:
julian64 said:
I would have treated the car as if it didn't have a warranty and was my pride and joy.
I would have said I'm not happy to drive the car unless I get a proper diagnosis and repair? I did exactly this with an 850i in the ninties. I got it trailed back from lyon.


Call me insane but I don't drive cars around in limp home mode and with dash lights on across countries regardless of what someone with little or no responsibility for what happens next says.

Hopefully the warranty company will say 'okay on the basis of the French tech we will pay out all the money for a new car'. Alternatively they'll say we're not paying out go and sue the French tech. If they say that I bet the OP has actually got no comeback on the French tech for his opinion. Interesting thread though and I wish the OP all the best.

Exactly this ^

I think it would be very unwise to trust the word of a 'technician' at any main dealer frankly.
So who would you 'trust'?
Normally, me.

I trust my own mechanical knowledge.
And here's why PH is mainly a load of ste nowadays. What a fking ridiculous thing to write down and press submit

The op has done absolutely nothing wrong and is in the process of being shafted by an outfit of devious bell ends. Simple as that!

Good luck to the op ..I hope you get the car sorted and don't get a massive bill for it.

TroubledSoul

4,110 posts

130 months

Thursday 6th December
quotequote all
dave_s13 said:
And here's why PH is mainly a load of ste nowadays. What a fking ridiculous thing to write down and press submit

The op has done absolutely nothing wrong and is in the process of being shafted by an outfit of devious bell ends. Simple as that!

Good luck to the op ..I hope you get the car sorted and don't get a massive bill for it.
Was just thinking the same. Some people just love to stick the boot in on here, at cost of making themselves look absolutely ridiculous!