Are all Audi dealers unhelpful?

Are all Audi dealers unhelpful?

Author
Discussion

tezzer

Original Poster:

910 posts

124 months

Tuesday 12th February
quotequote all
My daughter, a primary school teacher, and her partner went to look at a new A1 at the weekend. He drives an RS3, looking to change that for an A8, but thats by the by.

They looked at the cars, and went and asked the receptionist if there was a salesman present to assist, she went into the glass fronted office where 4 of them were stood talking. They glanced across, and carried on talking for another 20 minutes, while they looked further at the A1 and A8.

Not one of them ventured out of the office to try and take their money off them £90,000 or so for the 2 cars, not one.

This reminds me of when I went into the same dealers, a few years ago to look at an A4, same reception, no one cared, or could be bothered, so I bought a new V40 instead.

Moderator edit: no naming & shaming

funkyrobot

16,710 posts

166 months

Tuesday 12th February
quotequote all
Maybe. However, a lot of people who drive them are.






smile

Schmed

783 posts

10 months

Tuesday 12th February
quotequote all
dealers drivers

FTFY

CarAbuser

470 posts

62 months

Tuesday 12th February
quotequote all
Sounds like the sort of dealership I'd appreciate.
One of the things that makes me most uncomfortable in any shop is sales people.

Pretty poor showing that they didn't turn up even after being asked though!


VonSenger

1,969 posts

127 months

Tuesday 12th February
quotequote all
Yep, bunch of jumped up s. I avoid them like the plague.
Advertisement

troika

548 posts

89 months

Tuesday 12th February
quotequote all
The couple I’ve ventured into on spec over the years have been equally bad. The wife has an Allroad on PCH at the moment (good car by the way). Found the deal on whatcar via Huddersfield Audi who, I have to say, were absolutely excellent. Maybe that’s just how they all do their business now. Cheap lease deals over the internet. Got to be easier than dealing with people who think their car is worth £20K when it’s more like 15.

Edited by troika on Tuesday 12th February 10:59

Chamon_Lee

2,445 posts

85 months

Tuesday 12th February
quotequote all
never understand threads like this. Its such a sense of entitlement.
Firstly you got no idea what they were talking about, could have been an issue that had to be dealt with.
Also why not just ask again "excuse me! I have been waiting 20 minutes it would be nice to get some assistance to buy a car"

or go to another dealer. People are not mind readers, some people come on here moaning they come up to you way to fast and some moan they don't come quick enough.

a wild idea would be to communicate your feelings with them

chow pan toon

11,166 posts

175 months

Tuesday 12th February
quotequote all
Make sure you get them to do doughnuts in the car park once they've bought their new vehicles.

Heartworm

1,238 posts

99 months

Tuesday 12th February
quotequote all
Had a similar experience from our local dealer when I was looking to get a new car, had narrowed it down to a TT or a mustang, Ford were superb, Audi were awful.

AllyBassman

463 posts

50 months

Tuesday 12th February
quotequote all
Chamon_Lee said:
never understand threads like this. Its such a sense of entitlement.
Firstly you got no idea what they were talking about, could have been an issue that had to be dealt with.
Also why not just ask again "excuse me! I have been waiting 20 minutes it would be nice to get some assistance to buy a car"

or go to another dealer. People are not mind readers, some people come on here moaning they come up to you way to fast and some moan they don't come quick enough.

a wild idea would be to communicate your feelings with them
Agreed,

I'm not saying it's great form from the sales people, but it could have been something urgent. A quick nudge to the receptionist may have all that was needed to get somebody to tend to them.

No doubt they bought the cars from a different dealer and then did doughnuts in the car park of the original Audi dealership?

SPD14

369 posts

94 months

Tuesday 12th February
quotequote all
My local Audi dealer is decent for service but utter ste for sales. I've attempted to buy a car from them on two occasions and they couldn't have cared less if they tried.

Thank god for car leasing so I don't have to bother with car 'sales' men any more.

2Btoo

915 posts

141 months

Tuesday 12th February
quotequote all
chow pan toon said:
Make sure you get them to do doughnuts in the car park once they've bought their new vehicles.
Doughnuts?

Not in a FWD Audi.

wink

evil

I see what you did there! clap


keirik

1,063 posts

81 months

Tuesday 12th February
quotequote all
Went to look at a TT years ago after wandering around the showroom and not getting any attention I went and asked.

20.minutes later still nothing so went and bought an xk8 instead.

troika

548 posts

89 months

Tuesday 12th February
quotequote all
SPD14 said:
Thank god for car leasing so I don't have to bother with car 'sales' men any more.
Can be quite liberating in the right circumstances can’t it. No lowballing on the part ex, haggling over discounts etc. I genuinely think it’s the Audi (and others) business model now. They know the chances of striking a deal with someone wandering in and having a browse are so low, they are better off processing the 10 lease deals that have just landed in their inbox in the meantime.

Gio G

1,847 posts

147 months

Tuesday 12th February
quotequote all
OP - shame you were treated this way, clearly not hungry for sales, probably done their quota. My local dealer is the total opposite, constantly going the extra mile for me, however I have purchased many cars from them over the years and built a great relationship. So in answer to you question, no..

If it really bothers you, drop the GM a line and tell them of your experience..

G

Jordan210

1,437 posts

121 months

Tuesday 12th February
quotequote all
We went to have a look at a new A1 a few weeks ago. Wasn't one in the show room so guy went and opened an old shape A1 next to the front door and said they are both basically the same.


TheRainMaker

3,704 posts

180 months

Tuesday 12th February
quotequote all
I really don’t understand why people don’t go and stand by the reception until a sales person rocks up, keep asking until they do. You’ve taken the time and effort to go there why not make it very clear you want to speak to someone. Personally I like being able to walk around the show room without being jumped on.

austinsmirk

3,258 posts

61 months

Tuesday 12th February
quotequote all
I went to a car dealership last week. nissan in fact, main dealer. so not dodgy dave's portakabin on an estate.

The salesman had black teeth from I assume many years of fags.

who the hell employs someone like that to be the smiling face of direct customer facing roles ?



I agree with the OP though, I remember going into a dealership- it was too much for the salesmen to shift themselves from stuffing their big fat faces to come and talk to me. it was like watching seals basking on a rock- albeit fat white men cramming bacon sandwiches down their gullets.

and here's poor me, lots of cash in hand ready to buy a car. I don't need finance, I'm not browsing: I'm here to buy a car.

tezzer

Original Poster:

910 posts

124 months

Tuesday 12th February
quotequote all
They MAY indeed have been talking about something important, or that needed immediate attention, but body language suggested otherwise, it was 4 chaps shooting the breeze, and apart from a cursory glance across, when first asked by the receptionist, they made no effort to finish their conversation, and attend to two potential customers.
As you say, maybe they have hit their targets, and have little interest in signing at least one of the two up for a new car.

I do know in my business if I offered the same level of interest and commitment to potential customers, my tenure would be short lived.

J4CKO

26,330 posts

138 months

Tuesday 12th February
quotequote all
My mother in law was looking a while back and she said she was after something that could accommodate her dogs, salesman expressed disbelief that she would want to sully a new Audi with messy dogs, she bought a Golf Estate.

A mate of mine wanted an S3, we worked near the one in Old Trafford and wandered over at lunch, we were treated like we were something they had stepped in despite being dressed for work and had Police ID cards on, he bought an S3 from an independent.

maybe you need to be their kind of ahole ?