Moneyclaim Online
Discussion
Anyone had much experience of the process ?
Brief synopsis, Recommended Samsung engineer comes to fix fridge, breaks it, covers up damage .
We’ve had an independent engineer come out to inspect, and he has showed us how and where it was damaged.
Repair Centre not interested.
If it was a ten year old normal fridge, i’d take it on the chin, but it’s a 2 year old expensive to replace one ( New one being delivered tomorrow, not Samsung!)
As said, Repair Centre totally disinterested, and have ignored communications thus far.
Is the online claim process a route worth going down ?
Any advice gratefully appreciated.
Brief synopsis, Recommended Samsung engineer comes to fix fridge, breaks it, covers up damage .
We’ve had an independent engineer come out to inspect, and he has showed us how and where it was damaged.
Repair Centre not interested.
If it was a ten year old normal fridge, i’d take it on the chin, but it’s a 2 year old expensive to replace one ( New one being delivered tomorrow, not Samsung!)
As said, Repair Centre totally disinterested, and have ignored communications thus far.
Is the online claim process a route worth going down ?
Any advice gratefully appreciated.
I'm suing British Airways at the moment, so you pay your £70 (fee for my claim value) but the claim section where you state your case is restricted to a maximum of 24 lines of 45 characters and a total of 1080 characters.
You have to be really concise
Appreciate that this doesn't really answer your question.......
You have to be really concise
Appreciate that this doesn't really answer your question.......
Litigation is a really, really, really, really stupid idea unless the amount at stake is very large, or there is something non-financial that is really important at stake. Pursuing small claims about life's minor financial inconveniences is the stuff of madness.
Litigation is a hassle. It is no fun. It does not bring closure, vindication, or any of that stuff. It's a pain.
IAAL. IANYL.
Litigation is a hassle. It is no fun. It does not bring closure, vindication, or any of that stuff. It's a pain.
IAAL. IANYL.
Edited by anonymous-user on Saturday 18th January 18:36
Aluminati said:
The non financial bit would be principle, and maybe to some, over 2k’s worth of fridge is small beans, to just let it slide would stick in my craw...
I do understand you are an educated man in this field Sir, and appreciate your reply. Thank You.
Starting point for a Samsung fridge claim would be I do understand you are an educated man in this field Sir, and appreciate your reply. Thank You.
here
So max £800, for one that wasn't already broken along with something to say it couldn't be fixed for less than that. Money claim is going to expect you to have tried to resolve it and may suggest mediation - which seldom ends up with you getting as much as you want. So it depends on how much your time is worth. Some might prefer to spend the time finding a way to reach someone higher up in the repair company, maybe via Samsung directly or via some trade organisation.
Edited by Graveworm on Saturday 18th January 19:26
Breadvan72 said:
Principle? FFS! If you litigate over principle, and the principle is not something like, for example, the Constitution of the United Kingdom, you are, I am sorry to say, a loony.
The principle, it would seem, is that some dude turned up who was supposed to be an expert in his field - a Samsung approved refrigeration engineer.Said dude then proceeded to damage the fridge beyond repair.
The dude is denying all responsibility. The principle is that said dude should not get away with it. Seems reasonable to me.
Breadvan72 said:
I don't see the relevance. It's a 2 year old £2k fridge which, according to the op, has been damaged beyond repair because the approved engineer did not act with reasonable care or skill.Hardly the same circumstances as your link.
Red 4 said:
Breadvan72 said:
I don't see the relevance. It's a 2 year old £2k fridge which, according to the op, has been damaged beyond repair because the approved engineer did not act with reasonable care or skill.Hardly the same circumstances as your link.
Graveworm said:
Starting point for a Samsung fridge claim would be
here
So max £800, for one that wasn't already broken along with something to say it couldn't be fixed for less than that. Money claim is going to expect you to have tried to resolve it and may suggest mediation - which seldom ends up with you getting as much as you want. So it depends on how much your time is worth. Some might prefer to spend the time finding a way to reach someone higher up in the repair company, maybe via Samsung directly or via some trade organisation.
Thank You. As previously, any attempt at ( Polite) communication has been ignored thus far, the last being Wednesday where the person on the other end of the phone was was rude and dismissive to the other half. here
So max £800, for one that wasn't already broken along with something to say it couldn't be fixed for less than that. Money claim is going to expect you to have tried to resolve it and may suggest mediation - which seldom ends up with you getting as much as you want. So it depends on how much your time is worth. Some might prefer to spend the time finding a way to reach someone higher up in the repair company, maybe via Samsung directly or via some trade organisation.
Edited by Graveworm on Saturday 18th January 19:26
We will send them engineers report with pictures and see what transpires.
Breadvan72 said:
Red 4 said:
Breadvan72 said:
I don't see the relevance. It's a 2 year old £2k fridge which, according to the op, has been damaged beyond repair because the approved engineer did not act with reasonable care or skill.Hardly the same circumstances as your link.
I don't think this is a point of principle. It's a case of defective workmanship which has caused a loss to the op. He is entitled to recompense for that loss.
That does not make the op a loony as you put it.
I’ve used it a few times over the yrs.
Few yrs ago was a company for just over 3k, took until 4pm the day before our day in court before they paid.
Another one ended up with me instructing bailiffs, they went to his address, to be told by the person there that it wasn’t him, so they gave up.
Last time used it, ex employee stole from me, he admitted it, I waited until he found new employment, he still never paid, so I took him to court, I won, he never paid, instructed bailiffs, they got 2 payments of £125 before giving up as he was not home between 8-5.
Fecking useless, from now on I’ll just ask “big Dave” from the local to recover any monies for me.
Few yrs ago was a company for just over 3k, took until 4pm the day before our day in court before they paid.
Another one ended up with me instructing bailiffs, they went to his address, to be told by the person there that it wasn’t him, so they gave up.
Last time used it, ex employee stole from me, he admitted it, I waited until he found new employment, he still never paid, so I took him to court, I won, he never paid, instructed bailiffs, they got 2 payments of £125 before giving up as he was not home between 8-5.
Fecking useless, from now on I’ll just ask “big Dave” from the local to recover any monies for me.
Edited by Quattromaster on Saturday 18th January 21:10
Breadvan72 said:
Litigation is a really, really, really, really stupid idea unless the amount at stake is very large, or there is something non-financial that is really important at stake. Pursuing small claims about life's minor financial inconveniences is the stuff of madness.
Litigation is a hassle. It is no fun. It does not bring closure, vindication, or any of that stuff. It's a pain.
IAAL. IANYL.
I don't agree with the above comments. We purchased a range stove for £1,900, which failed after 28 months. For reasons too detailed to explain, we found that we'd been sold a 'salvage' good and not what we'd ordered (a brand new & unused cooker).Litigation is a hassle. It is no fun. It does not bring closure, vindication, or any of that stuff. It's a pain.
IAAL. IANYL.
Edited by Breadvan72 on Saturday 18th January 18:36
We went through the MoneyClaim process and subsequently, it went to the Small Claims Court. It was decided in our favour and we were awarded £1,900 minus £900 for the use that we'd had out of it for the period, so we received £1,000. Admittedly, we had to call in the HCEOs to get the £1,000, but get it we did.
You are correct to say, that litigation is no fun - indeed, I found it quite stressful. However, I was determined to see the process through and my efforts paid off. We were angry that the retailer had knowingly 'sold us a dud', so we were determined to follow the matter through. Whilst the process was ongoing, we purchased another (brand new) replacement stove - for us, it wasn't a 'minor financial inconvenience' - such things are relative.
Whether or not the amount at stake is 'very large' or not, is a very personal issue. Buying something like a range cooker may be a matter of little consideration for some on this forum, but for myself, it represented a 'big' purchase - especially, when we had to buy a replacement..
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