Ask a car salesman anything...anything at all (Vol. 2).
Discussion
Why do all car sales man, have to disappear 2 or 3 times to check with the sales manager on a proposed sale.
By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
M22s said:
Why do all car sales man, have to disappear 2 or 3 times to check with the sales manager on a proposed sale.
By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
If they don’t leave periodically to “check with the manager” how else can they bug your conversation and find out your real maximum budget?By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
M22s said:
Why do all car sales man, have to disappear 2 or 3 times to check with the sales manager on a proposed sale.
By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
Already been discussed on here numerous times, who's being theatrical now, asking the same question, that has been asked and answered already several times?By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
M22s said:
Why do all car sales man, have to disappear 2 or 3 times to check with the sales manager on a proposed sale.
By all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
It’s normally because the customer wants more than has been offered, the sales manager says you can sell at X, customer wants Y, you can’t just shake hands as you’ll get a bBy all means, check the first time, to familiarise yourself, but that should be it; I can’t accept that the minimum sale cost has not already been determined, to achieve the margin or get it off the forecourt if it’s been hanging about, and silly deal breakers like full tanks of petrol and new mats aren’t accounted for.
It’s just an unnecessary piece of theatre that wastes everyone’s time. I have told a salesman if he goes to check one more time I will walk away from the sale before, as on this occasion it was getting ridiculous.
I’ve also experienced a strange reluctance to talk money before a test drive. I would rather get that bit out the way first - if the numbers aren’t right for me I won’t buy the car, test drive or not, so don’t want to waste anyone’s time.
king, so you have to check, you go back and say you’ll deal at Y, then the customer wants mats as well.Etc etc.
Ultimately our job is to sell the car, the SM has the job of making sure the dealership makes money. In most cases I don’t really care what we sell a car for, as long as it’s sold, the SM holds a differing view.
SAR0890 said:
Pretty standard unfortunately however it’s not also the salesman who decides to add the paint protection.
That's how it was explained to me. At a main dealer, the sales person has to follow franchise guidelines, which include:- Stacking the first quote with paint protection, wheel protection, GAP etc.
- Going off to "check with the manager" twice
- Going through various bits of sales patter
Personally I don't mind it, I just say - look, I understand you have to go through a process, just do whatever you need to do and let me know if you can get to my number which is X. If yes, then great, let's do the paperwork, if not, then no worries, I'll look elsewhere and come back if your deal can't be bettered.
It's been five years since I sold cars, but that disappearing act was encouraged by the dealership I worked for, as management seemed to think - no doubt encouraged by the courses they went on - that it gave the customer the sense of "twisting the arm" of manager. In truth it. normally seemed to wind the customer up, especially because all sales people knew what profit was in the car, and their commission was 10% of retained profit, plus extra for addons.
I've no doubt selling cars has got more difficult, more hoops to jump through and more w*nkpuffins to deal with.
I don't buy from sales people any more simply because I detest the company that sells the car I want, and I don't want an "experience". I am capable of making my own decisions, for good or ill, and wish that manufacturers would have more faith in their product to not resort to bombarding you with missives once you show an interest, consumer surveys, and customer experience polls.
I've no doubt selling cars has got more difficult, more hoops to jump through and more w*nkpuffins to deal with.
I don't buy from sales people any more simply because I detest the company that sells the car I want, and I don't want an "experience". I am capable of making my own decisions, for good or ill, and wish that manufacturers would have more faith in their product to not resort to bombarding you with missives once you show an interest, consumer surveys, and customer experience polls.
TheFungle said:
SAR0890 said:
TheFungle said:
A little tale from my unplanned visit to a dealer over the weekend.
Rocked up late on Saturday with no real desire to do anything other than kick tyres.
Was offered a 3hr test drive on Sunday for my wife and I to enjoy the car.
Appointment made on Monday to discuss figures as we decided that if they were agreeable, we would collect the following weekend.
Finance figures were available online so I had a reasonable expectation but no real idea as to the valuation of my trade-in or it's settlement figure.
All good so far.
Went back to the dealership for the figures and two things struck me:
Why does it take 10mins for the Business Manager to generate the same quote that is readily available online?
Why the fk did the salesman include Diamond Brite at £695 on the initial quote requiring a further wait whilst the Business Manager re-did the quote?
Infuriating given that DB had not once cropped up in discussion.
So, car salesmen.. Do you think DB offers value for money and should it be used to bolster profits?
Pretty standard unfortunately however it’s not also the salesman who decides to add the paint protection. If it’s anything like my place the customer may say how much per month they want to spend and we could be over budget straight away but we still need to go out and give the first quote with paint protection, GAP, tyre/alloy insurance and cosmetic insurance...Rocked up late on Saturday with no real desire to do anything other than kick tyres.
Was offered a 3hr test drive on Sunday for my wife and I to enjoy the car.
Appointment made on Monday to discuss figures as we decided that if they were agreeable, we would collect the following weekend.
Finance figures were available online so I had a reasonable expectation but no real idea as to the valuation of my trade-in or it's settlement figure.
All good so far.
Went back to the dealership for the figures and two things struck me:
Why does it take 10mins for the Business Manager to generate the same quote that is readily available online?
Why the f
k did the salesman include Diamond Brite at £695 on the initial quote requiring a further wait whilst the Business Manager re-did the quote?Infuriating given that DB had not once cropped up in discussion.
So, car salesmen.. Do you think DB offers value for money and should it be used to bolster profits?
It’s frustrating on part of the exec as it can make you look incompetent (as you’ve suggested from your experience) takes additional time etc but the business manager more than likely stacks the deal.
To use a modern phrase I really wish salespeople would learn to 'read the room'.
[quote=buyer&seller]
Yeah, textbook definition of a 'snowflake' is someone who doesn't agree with £695 being added to a financial quotation with no prior consultation. TheFungle said:
To use a modern phrase I really wish salespeople would learn to 'read the room'.
He's doing his job. all you have to do is tell him it's not wanted, to use a modern phrase 'snowflake'. TheFungle said:
[quote=buyer&seller]
Yeah, textbook definition of a 'snowflake' is someone who doesn't agree with £695 being added to a financial quotation with no prior consultation. TheFungle said:
To use a modern phrase I really wish salespeople would learn to 'read the room'.
He's doing his job. all you have to do is tell him it's not wanted, to use a modern phrase 'snowflake'. Just ask them to remove it and grow up, pathetic.
[quote=buyer&seller]
It's a real shock that a company's staff try to sell something to enhance the profit for the company as they are hired to do.
Just ask them to remove it and grow up, pathetic.
[/quote]
Actually that's a great point.
Next time I go shopping I'll be sure to more appreciative of the sales assistants to add items to my basket in their attempt to boost the company's profits.
It's a real shock that a company's staff try to sell something to enhance the profit for the company as they are hired to do.
Just ask them to remove it and grow up, pathetic.
[/quote]
Actually that's a great point.
Next time I go shopping I'll be sure to more appreciative of the sales assistants to add items to my basket in their attempt to boost the company's profits.
TheFungle said:
[quote=buyer&seller]
It's a real shock that a company's staff try to sell something to enhance the profit for the company as they are hired to do.
Just ask them to remove it and grow up, pathetic.
Actually that's a great point. It's a real shock that a company's staff try to sell something to enhance the profit for the company as they are hired to do.
Just ask them to remove it and grow up, pathetic.
Next time I go shopping I'll be sure to more appreciative of the sales assistants to add items to my basket in their attempt to boost the company's profits.
Auto810graphy said:
Fast Bug said:
I see Cazoo have bought Imperial and are having bricks and mortar showrooms
I believe ICS have been looking for a financial injection for a while. It will be interesting to see how it plays out as ICS make very little in the metal.
My parents are potentially going to buy a Nissan Qashqai tomorrow from a Nissan dealer.
They are trading in their Ford Fiesta as a part ex £8500 for the ford and the Qashqai is up for £14k. 17 plate 8k on the clock auto, the guy has already told them he can’t lower the price of the Nissan but has increased the trade in price of their vehicle.
My question to you is will they be able to get anything off the retail price and if so how? Just by going in with similar ones on the market and saying a,b & c are cheaper can you match it?
Thanks in advance for any tips and hints
They are trading in their Ford Fiesta as a part ex £8500 for the ford and the Qashqai is up for £14k. 17 plate 8k on the clock auto, the guy has already told them he can’t lower the price of the Nissan but has increased the trade in price of their vehicle.
My question to you is will they be able to get anything off the retail price and if so how? Just by going in with similar ones on the market and saying a,b & c are cheaper can you match it?
Thanks in advance for any tips and hints
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