JD Power 2021 results
Discussion
wormus said:
My own experience means more to me so I’ll continue buying them, others don’t have to if the guide scares them into buying something else. Based on the data we should all be buying Kias or Chevrolets but we don’t.
What gets my goat is a bunch of randoms on PH proclaiming themselves experts in JLR products when they’ve never even sat in one.
I have a RR Vogue SE (L322? it's a 2011). It's my second, and it's generally been very reliable. But I won't buy another, for several reasons. Reliability reputation being one of themWhat gets my goat is a bunch of randoms on PH proclaiming themselves experts in JLR products when they’ve never even sat in one.
I can certainly speak up for the J part of JLR, as we’ve had (petrol powered) Jaguars in the household for nearly 15 years now.
Here’s a summary of mechanical issues, other than regular maintenance and common consumables;
S-Type 4.2 over 30k miles
NSR lower wishbone bush
2X new front parking sensors, which were pulled out by the f
king monkeys at Longleat Safari Park 
X-Type 3.0 Sovereign AWD over 40k miles
Rear ARB bushes (done myself)
Pre-cat O2 sensor (done myself)
XF 5.0 Portfolio over 50k miles
Rear park camera (under warranty)
Water pump (under warranty)
XKR 4.2 weekend car over 3 years
Nothing
XE S 380 current family car since June 2019
Nothing
Having owned cars from most of the usual suspects over the last 30 years, as you can see from above, my OH and I really cannot complain about the J in JLR.
All IMHO of course
Here’s a summary of mechanical issues, other than regular maintenance and common consumables;
S-Type 4.2 over 30k miles
NSR lower wishbone bush
2X new front parking sensors, which were pulled out by the f
king monkeys at Longleat Safari Park X-Type 3.0 Sovereign AWD over 40k miles
Rear ARB bushes (done myself)
Pre-cat O2 sensor (done myself)
XF 5.0 Portfolio over 50k miles
Rear park camera (under warranty)
Water pump (under warranty)
XKR 4.2 weekend car over 3 years
Nothing
XE S 380 current family car since June 2019
Nothing
Having owned cars from most of the usual suspects over the last 30 years, as you can see from above, my OH and I really cannot complain about the J in JLR.
All IMHO of course
Cold said:
I don't see any manufacturer on that list having anything to feel pleased or complacent about. They all look to be unreliable. It's about time the motoring industry upped its game.
They have no incentive to do so. Particularly when reliability indices are published and owners stick their fingers in their ears and shout "La la la, not listening!"Plus (and let's use JLR as an exemplar), if the manufacturer was to make a 100% - or even 50% - reliagle car, their sales won't necessarily increase much because they are (arguably) unjustifiably expensive in the first place.
Newton472 said:
Lots of frothing on this thread.
That WD index looks positively ancient judging by some of the cars listed there and the complete absence of anything from 2012(?) on.
Porsche have clearly much improved since the days of the IMS and bore score issues much evident on their earlier cars.
That is an abysmal showing for Land Rover however. They are always near the bottom of most reliability tables despite what some of the more 'misguided' fanboys on here post.
The 'Which' survey give Land Rover their lowest ratings too, one star for 0-3 years old and one star 3-8 years. But even if you don't believe the surveys (the earth is flat etc) just read some of their owners' forums, the sheer volume of issues is simply staggering.
As a couple of posters said above, I'd certainly never buy one. Which is a shame as I do quite like the new Defender after watching the Harry's Garage review.
Still some are clearly status obsessed and will continue to buy any old ste as long as it has the right badge on it, just look at VAG. Utterly ste products and dealer service yet they sell by the bucket load.
I was very much interested in the defender also after Harry’s video and few others. Then saw Tony Gravelwood walking round his and being shocked the boot opened as it had been broken for the week before, then on the behind the glass podcast a week or so later states he’d actually rejected it and got his money back after several other things went wrong and couldn’t be fixed! That WD index looks positively ancient judging by some of the cars listed there and the complete absence of anything from 2012(?) on.
Porsche have clearly much improved since the days of the IMS and bore score issues much evident on their earlier cars.
That is an abysmal showing for Land Rover however. They are always near the bottom of most reliability tables despite what some of the more 'misguided' fanboys on here post.
The 'Which' survey give Land Rover their lowest ratings too, one star for 0-3 years old and one star 3-8 years. But even if you don't believe the surveys (the earth is flat etc) just read some of their owners' forums, the sheer volume of issues is simply staggering.
As a couple of posters said above, I'd certainly never buy one. Which is a shame as I do quite like the new Defender after watching the Harry's Garage review.
Still some are clearly status obsessed and will continue to buy any old s
te as long as it has the right badge on it, just look at VAG. Utterly ste products and dealer service yet they sell by the bucket load. TwigtheWonderkid said:
wormus said:
What gets my goat is a bunch of randoms on PH proclaiming themselves experts in JLR products when they’ve never even sat in one.
Of all the people I know who have a downer on Land Rover products, the biggest critics are all previous owners. These people have sat in one, far too often on the hard shoulder waiting for the breakdown van. In general, they are not reliable vehicles. I'm not sure, based on the wealth of evidence from so many sources, how this can be disputed, even if you've got or had a faultless one.
I admit my own personal ones are too old to consider in this. But my Uncle has a 12 plate 90, 65 plate 90 and an L402 FFR. A good friend has gone L320 RRS, D4 Landmark, TDV8 L322. Another friend has gone Td6 L322 to TDV8 L322. Another has a new Evoque, new Defender and previously L494 RRS. My godfather has gone brand new D2, brand new D3, brand new D4.
And I probably know maybe another 10 people with modernish or newish Land Rover products; Disco Sport, RR, Evoque. None of them to my knowledge have had any major issues. One Evoque has a few niggles, but was a used buy. Now sorted and not an issue.
I don't know a single person with a Velar however. So can't comment on those.
But overall from a pool of many vehicles and decades and decades of Land Rover ownership experience I don't have anything negative to report reliability wise.
smallredball said:
Thankyou4calling said:
Who cares?
Anyone
No one
Can’t imagine it influences anybody’s buying decisions.
Wrong. Three Lexuses (Lexi?) in a row. Switched to Toyota/Lexus from Mercedes after the Sacco-era MBs.Anyone
No one
Can’t imagine it influences anybody’s buying decisions.
TwigtheWonderkid said:
Of all the people I know who have a downer on Land Rover products, the biggest critics are all previous owners. These people have sat in one, far too often on the hard shoulder waiting for the breakdown van.
In general, they are not reliable vehicles. I'm not sure, based on the wealth of evidence from so many sources, how this can be disputed, even if you've got or had a faultless one.
I disagree, I know three people with Land Rovers and none of them have had breakdowns on the hard shoulder.In general, they are not reliable vehicles. I'm not sure, based on the wealth of evidence from so many sources, how this can be disputed, even if you've got or had a faultless one.
One gets large repair bills every time he takes it in for service but it didn't breakdown, it carried on going. He loves it though and got another one after that.
Second one leaks a litre of oil a day and she makes a right puddle in front of the school gates. It does make a nasty rattly sound but she can drive off without breakdown. She did change it after not too long.
The third was a neighbour who did have problems several times, but each time on the driveway and with home recovery service, he was able to get it fixed every time except one. He said he never had a breakdown away from home although he said he would never get another.
So three out of three, not one broke down on the hard shoulder.
wormus said:
My own experience means more to me so I’ll continue buying them, others don’t have to if the guide scares them into buying something else. Based on the data we should all be buying Kias or Chevrolets but we don’t.
What gets my goat is a bunch of randoms on PH proclaiming themselves experts in JLR products when they’ve never even sat in one.
Struggling to get the figures but (AIUI) Kia/Hyundai sell 5x as much as JLR. Admittedly they will be cheaper cars but relaibility plays a big part in the choice-making process. What gets my goat is a bunch of randoms on PH proclaiming themselves experts in JLR products when they’ve never even sat in one.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff