Extended warranty - is this true?
Discussion
Hi guys,
has anyone come across this before with an extended warranty?
I've just picked up a Mustang GT 2018 From Sytner BMW (it came in to them as PX). It's just under 3 years old. It has a full Ford Service history.and 30k on the clock.(so 3 x Ford services)
The vehicle came with a 6 month 'Sytner select' warranty which can be extended for an additional 18 months. It is comprehensive but with a claim limit of £4000 (unlimited claims allowed though). One of the concerns is 'leaks' are not covered though.
I've since found out that Ford actually do their own extended warranty called 'Ford Protect' (until recently you had to buy it from Ford before the car was even registered new!).
i've just rang Ford Protect and asked whether i meet the criteria (a concern was that the 10k mile on the mustang was in fact carried out at 11200 miles and in their warranty handbook Ford state a leeway of up to 1,000 miles for meeting the service schedule. Trivial i know but its still 'technically' not been serviced on the dot.
Anyway.... I've checked this on the phone with Ford Protect just now and they said the history of the car and whether it's been serviced to schedule previously is irrelevant (even if it had no history at all???) and so long as it is serviced properly and to schedule once under their warranty then all is fine.
surely this doesn't sound right? has anyone come across this before?
Normally when taking out an official car manufacturers extended warranty the minimum criteria is full service history and serviced to manufacturers requirement?
has anyone come across this before with an extended warranty?
I've just picked up a Mustang GT 2018 From Sytner BMW (it came in to them as PX). It's just under 3 years old. It has a full Ford Service history.and 30k on the clock.(so 3 x Ford services)
The vehicle came with a 6 month 'Sytner select' warranty which can be extended for an additional 18 months. It is comprehensive but with a claim limit of £4000 (unlimited claims allowed though). One of the concerns is 'leaks' are not covered though.
I've since found out that Ford actually do their own extended warranty called 'Ford Protect' (until recently you had to buy it from Ford before the car was even registered new!).
i've just rang Ford Protect and asked whether i meet the criteria (a concern was that the 10k mile on the mustang was in fact carried out at 11200 miles and in their warranty handbook Ford state a leeway of up to 1,000 miles for meeting the service schedule. Trivial i know but its still 'technically' not been serviced on the dot.
Anyway.... I've checked this on the phone with Ford Protect just now and they said the history of the car and whether it's been serviced to schedule previously is irrelevant (even if it had no history at all???) and so long as it is serviced properly and to schedule once under their warranty then all is fine.
surely this doesn't sound right? has anyone come across this before?
Normally when taking out an official car manufacturers extended warranty the minimum criteria is full service history and serviced to manufacturers requirement?
Most manufactures allow extensions of their warranty as long as the car is still within the initial warranty period.
If it has dropped out of the manufactures warranty period you can sometimes have an inspection and the car re applied to the warranty scheme, sometimes with a curfew period on claims.
Regarding servicing, most warranty providers will ask for history in the event of a claim if the part would be influenced by servicing eg a seized engine the provider will want to see history of oil changes in schedule and in some cases proof of the actual oil and filter part numbers.
Best thing to do is ask for a policy document and check the full terms and conditions.
If it has dropped out of the manufactures warranty period you can sometimes have an inspection and the car re applied to the warranty scheme, sometimes with a curfew period on claims.
Regarding servicing, most warranty providers will ask for history in the event of a claim if the part would be influenced by servicing eg a seized engine the provider will want to see history of oil changes in schedule and in some cases proof of the actual oil and filter part numbers.
Best thing to do is ask for a policy document and check the full terms and conditions.
Edited by Auto810graphy on Wednesday 3rd March 20:13
Every day a journey said:
I'm more intrigued as to what made you go to a BMW dealership and end up with a Mustang????
Right choice mind you!
Probably a well priced example. As mentioned Sytner would have taken in as PX and thought it was clean enough to go again rather than just trade it.Right choice mind you!
Unless you've got copies of the invoices (which are usually thrown away on used cars) it can be iffy even getting the service history now. Many manufactures have done away with service book and digital registration is often wrong / missing.
So perhaps warranty companies are just being pragmatic?
So perhaps warranty companies are just being pragmatic?
Thanks for the comments guys i really appreciate it!
The car is absolutely spot on.. all receipts and itemised for each service (10k ....20k...30k) the only sticking point i thought would be the 10k service was actually carried out on 11,200 miles so not within the 1,000 mile parameter (i.e. serviced to schedule) Ford say is a criteria for their warranty.
I was just amazed that the same isn't required as a pre-requisite to actually take out the warranty with them in the first place, they just didnt seem bothered about the history... so long as when you do take out a warranty with them, that then it is serviced to schedule.
The qualification page on the Ford Protect website asks 'Do you maintain your car to schedule'... very vague if you ask me!
I'll try them again tomorrow and hopefully get through to someone else who can put something in writing. cheers guys
The car is absolutely spot on.. all receipts and itemised for each service (10k ....20k...30k) the only sticking point i thought would be the 10k service was actually carried out on 11,200 miles so not within the 1,000 mile parameter (i.e. serviced to schedule) Ford say is a criteria for their warranty.
I was just amazed that the same isn't required as a pre-requisite to actually take out the warranty with them in the first place, they just didnt seem bothered about the history... so long as when you do take out a warranty with them, that then it is serviced to schedule.
The qualification page on the Ford Protect website asks 'Do you maintain your car to schedule'... very vague if you ask me!
I'll try them again tomorrow and hopefully get through to someone else who can put something in writing. cheers guys
TREMAiNE said:
I was under the impression that Ford would not offer an extended warranty on the Mustang unless purchased with the car when it was new?
My S550 warranty expires in 16 days and would love to extend if possible.
Ford Protect https://www.myfordprotect.co.uk/ give them a shout and let me know how you get on!My S550 warranty expires in 16 days and would love to extend if possible.
JackLyon1 said:
TREMAiNE said:
I was under the impression that Ford would not offer an extended warranty on the Mustang unless purchased with the car when it was new?
My S550 warranty expires in 16 days and would love to extend if possible.
Ford Protect https://www.myfordprotect.co.uk/ give them a shout and let me know how you get on!My S550 warranty expires in 16 days and would love to extend if possible.
https://www.myfordprotect.co.uk/gold_policy.pdf
"Vehicle service requirements: It is a condition of this section of the policy that youhave the vehicle serviced in accordance with the manufacturer’s recommendations by the dealer from whom you purchased the vehicle or any other reputable VAT registered dealer. This servicing must be carried out within 1,000 miles or 30 days, whichever occurs first, of the intervals specified by the manufacturer of the vehicle."
However, it doesn't mention whether service requirements should have been complied with during the vehicle's previous ownership, the main requirement for taking out a policy (it doesn't seem to even need to be a Ford) is "To be eligible for cover, your vehicle must have covered less than 100,000 miles and be less than 10 years old from the date of first registration at the start date of your Period of insurance."
Edited by Gareth79 on Wednesday 3rd March 21:16
Gareth79 said:
JackLyon1 said:
TREMAiNE said:
I was under the impression that Ford would not offer an extended warranty on the Mustang unless purchased with the car when it was new?
My S550 warranty expires in 16 days and would love to extend if possible.
Ford Protect https://www.myfordprotect.co.uk/ give them a shout and let me know how you get on!My S550 warranty expires in 16 days and would love to extend if possible.
https://www.myfordprotect.co.uk/gold_policy.pdf
"Vehicle service requirements: It is a condition of this section of the policy that youhave the vehicle serviced in accordance with the manufacturer’s recommendations by the dealer from whom you purchased the vehicle or any other reputable VAT registered dealer. This servicing must be carried out within 1,000 miles or 30 days, whichever occurs first, of the intervals specified by the manufacturer of the vehicle."
However, it doesn't mention whether service requirements should have been complied with during the vehicle's previous ownership, the main requirement for taking out a policy (it doesn't seem to even need to be a Ford) is "To be eligible for cover, your vehicle must have covered less than 100,000 miles and be less than 10 years old from the date of first registration at the start date of your Period of insurance."
Edited by Gareth79 on Wednesday 3rd March 21:16
cheers guys
TREMAiNE said:
I was under the impression that Ford would not offer an extended warranty on the Mustang unless purchased with the car when it was new?
My S550 warranty expires in 16 days and would love to extend if possible.
You have 16 days to get it. £25 a month. Seems good to me. !My S550 warranty expires in 16 days and would love to extend if possible.
David Beer said:
Took my Ford warranty at just under the 3 year limit, bought the car at 2. It’s a good warranty, not used it which I guess is good. !! The car has only done 20 k though.
Is this the Ford Protect warranty or an extension of the original one. The mustang I’ve just bought is 3 years old next week so would be eligible too? JackLyon1 said:
Is this the Ford Protect warranty or an extension of the original one. The mustang I’ve just bought is 3 years old next week so would be eligible too?
The Ford protect is an extension of the original 3 year one . As for the above comment, the only problem I have had is the puddle lights not projecting the horse ! I was outraged!
David Beer said:
The Ford protect is an extension of the original 3 year one .
As for the above comment, the only problem I have had is the puddle lights not projecting the horse ! I was outraged!
Oh and it’s transferable when you sell the car, a great advantage as you can not get if it isn’t taken out before the 3 years. As for the above comment, the only problem I have had is the puddle lights not projecting the horse ! I was outraged!
1. Buy cars you can afford to buy and run.
2. Stick some cash in a tea pot each year as a reserve against big bills.
3. Never, never, never, buy extended warranty.
4. As the cash builds up in your tea pot you can afford to take bigger risks with the cars you buy.
5. Never, never, never, buy extended warranty.
Did I remember to mention not buying extended warranty? amongst other things, you can cut back from the "manufacturer's recommended service schedule", leading to even more cash in that tea pot.
2. Stick some cash in a tea pot each year as a reserve against big bills.
3. Never, never, never, buy extended warranty.
4. As the cash builds up in your tea pot you can afford to take bigger risks with the cars you buy.
5. Never, never, never, buy extended warranty.
Did I remember to mention not buying extended warranty? amongst other things, you can cut back from the "manufacturer's recommended service schedule", leading to even more cash in that tea pot.
rockin said:
1. Buy cars you can afford to buy and run.
2. Stick some cash in a tea pot each year as a reserve against big bills.
3. Never, never, never, buy extended warranty.
4. As the cash builds up in your tea pot you can afford to take bigger risks with the cars you buy.
5. Never, never, never, buy extended warranty.
Did I remember to mention not buying extended warranty? amongst other things, you can cut back from the "manufacturer's recommended service schedule", leading to even more cash in that tea pot.
I completely agree with you. Warranties on newish cars are utterly pointless and if you do ever have to claim they’ll point to the (very) small print and tell you that that item/fault isn’t covered. As you say, stick the money in a teapot and save for when the car’s older and thing do actually start to go wrong. 2. Stick some cash in a tea pot each year as a reserve against big bills.
3. Never, never, never, buy extended warranty.
4. As the cash builds up in your tea pot you can afford to take bigger risks with the cars you buy.
5. Never, never, never, buy extended warranty.
Did I remember to mention not buying extended warranty? amongst other things, you can cut back from the "manufacturer's recommended service schedule", leading to even more cash in that tea pot.
Between my industry deciding it didn't need me and finally retiring I worked as a driver for some second hand car dealers. One of my customers was trying to establish a reputation quickly as a No Negative Feedback car dealer. When he found how much it cost to fix cars he'd sold, he paid to have an external warranty. Suffice to say it was a reputable company. They didn't honour one claim. Not one. When the customers had been turned down by the warranty company they came back to him. He stopped buying the warranty and from then until he went out of business the warranty company contacted him at least twice a week trying to persuade him to rejoin the scheme.
Front to back, top to bottom, end to end, racket. Waste of money.
Front to back, top to bottom, end to end, racket. Waste of money.
DickyC said:
Between my industry deciding it didn't need me and finally retiring I worked as a driver for some second hand car dealers. One of my customers was trying to establish a reputation quickly as a No Negative Feedback car dealer. When he found how much it cost to fix cars he'd sold, he paid to have an external warranty. Suffice to say it was a reputable company. They didn't honour one claim. Not one. When the customers had been turned down by the warranty company they came back to him. He stopped buying the warranty and from then until he went out of business the warranty company contacted him at least twice a week trying to persuade him to rejoin the scheme.
Front to back, top to bottom, end to end, racket. Waste of money.
It's what I hate about used car dealers now. They have to offer you a warranty under your rights, so they outsource it to some schysters that won't pay out on any claim. I get that they're solely in business to make money, but come on.Front to back, top to bottom, end to end, racket. Waste of money.
The only warranty I might get is an extension of a manufacturer warranty like a BMW Mondial et al. Only because you can pay monthly and the cover never changes. Some people have had turbos put on 200,000 mile cars with no quibbles.
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