BMW warranty diagnostic fee... Normal?
Discussion
Davie said:
Trevor555 said:
Yes, I get all of that, and I explained similar to my friend.
But they have asked him to pay £160 up front.
Ahhh, missed that.But they have asked him to pay £160 up front.
Nope, never asked nor been asked for money up front.
I'd take it elsewhere too.
I told him to email Bmw customer services to ask about it, chances are they'd have done something, but he's got the hump with them and just moved on now.
Sheepshanks said:
The really daft thing is it doesn't seem to matter have bad LR dealer customer service is, people keep buying them! So why should they worry?
Trouble is when they work, they are lovely places to sit. And when I mean sit, I don't mean sitting whilst waiting for a recovery truck before some comedian wades in.
Spleen said:
Sheepshanks said:
The really daft thing is it doesn't seem to matter have bad LR dealer customer service is, people keep buying them! So why should they worry?
Trouble is when they work, they are lovely places to sit. And when I mean sit, I don't mean sitting whilst waiting for a recovery truck before some comedian wades in.I get sent to collect them and they're just lovely inside, and drive so well. I really enjoy driving them.
Sifting through the histories on them I've seen some scary bills.
Some customers are glad to see them going. I've listened to some stories of their car being stuck in the garages for weeks on end.
I always ask people what's next, just my personal interest. And guess what? Another Rangie, "they can't all be like it" they say lol
But I've also met people who've said they'd been good cars.
Pot luck I guess, but I've met more unhappy owners than happy ones.
And many, many, dealers will only stock them if they're still under warranty with LR, that tells a story in it's self.
Edited by Trevor555 on Tuesday 15th June 20:45
Trevor555 said:
No worries.
I told him to email Bmw customer services to ask about it, chances are they'd have done something, but he's got the hump with them and just moved on now.
Probably too late now that he's going to another garage but onus is on the selling garage to prove fault if bought less than 6 months ago. I wouldn't expect to pay for the privilege of them proving this.I told him to email Bmw customer services to ask about it, chances are they'd have done something, but he's got the hump with them and just moved on now.
https://www.which.co.uk/consumer-rights/advice/the...
DRichardson said:
Trevor555 said:
No worries.
I told him to email Bmw customer services to ask about it, chances are they'd have done something, but he's got the hump with them and just moved on now.
Probably too late now that he's going to another garage but onus is on the selling garage to prove fault if bought less than 6 months ago. I wouldn't expect to pay for the privilege of them proving this.I told him to email Bmw customer services to ask about it, chances are they'd have done something, but he's got the hump with them and just moved on now.
https://www.which.co.uk/consumer-rights/advice/the...
I'll see if he feels differently when I speak to him next, but I think how he feels right now he just won't talk to them again.
Lost a repeat customer over £160 that they'd have given back to him anyway.
The diagnostic fee seems to be generally hated by customers, esp as it's around £160 and the perception is 'you just have plug a thing in and it does it for you.' I don't think people would begrudge paying for a diagnosis if it was more reasonably priced but it's a disincentive that just gets customer's backs up. I agree with a previous poster that there are costs associated with such a thing but the fact remains is that it annoys the crap out of people so there must be some middle ground surely? In the OP's case, the dealer is taking the piss, I've never been asked to pay up front and I would absolutely walk if I was asked.
Spleen said:
The diagnostic fee seems to be generally hated by customers, esp as it's around £160 and the perception is 'you just have plug a thing in and it does it for you.' I don't think people would begrudge paying for a diagnosis if it was more reasonably priced but it's a disincentive that just gets customer's backs up. I agree with a previous poster that there are costs associated with such a thing but the fact remains is that it annoys the crap out of people so there must be some middle ground surely? In the OP's case, the dealer is taking the piss, I've never been asked to pay up front and I would absolutely walk if I was asked.
Exactly this.Is it paying for the hours, or a profit centre?
Customer comes in with an issue, £160 diag fee, ends up being their own fault at which point they may pay for the fix elsewhere when presented with the extortionate bill. So the £160 is a clear "F you, we're making a good chunk of change from you to make this worth our while. We don't just want to make a small profit on the diag, we want to bleed you at least once and maybe twice"
Wouldn't buy from a company with this policy so good that we get to find out about these practices on PH.
stanglish said:
Spleen said:
The diagnostic fee seems to be generally hated by customers, esp as it's around £160 and the perception is 'you just have plug a thing in and it does it for you.' I don't think people would begrudge paying for a diagnosis if it was more reasonably priced but it's a disincentive that just gets customer's backs up. I agree with a previous poster that there are costs associated with such a thing but the fact remains is that it annoys the crap out of people so there must be some middle ground surely? In the OP's case, the dealer is taking the piss, I've never been asked to pay up front and I would absolutely walk if I was asked.
Exactly this.Is it paying for the hours, or a profit centre?
Customer comes in with an issue, £160 diag fee, ends up being their own fault at which point they may pay for the fix elsewhere when presented with the extortionate bill. So the £160 is a clear "F you, we're making a good chunk of change from you to make this worth our while. We don't just want to make a small profit on the diag, we want to bleed you at least once and maybe twice"
Wouldn't buy from a company with this policy so good that we get to find out about these practices on PH.
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