Am I right to be cynical?
Discussion
Ordered a new X5 in December 2021, initially stated for summer 2022 delivery. A few options were picked (c£5k total) but nothing too silly spec wise.
Had a call the other day from the dealer saying the car had arrived in the U.K. and ready to go by the end of the month.
Had another call this morning, apparently "our" car has turned up on the wrong spec - wrong colour, wrong interior, wrong options (more of them) - this one is very drug dealer.
Salesman has said that it's happened to a few that have arrived this week but I don't see how that's possible given the automation - yes, an option missed or a wrong colour chosen accidentally/fat fingered but not something completely different.
Salesman saying it's a common but I can't help but to cynically think that a customer paying more, wanting it sooner and getting less discount (we got a good deal - beat broker offers, pre price hike, per APR hike) has been given "our" slot and we've been allocated theirs - now October delivery for our actual spec we've been told - but the salesman has messed up in telling us our car was here. Am I just over-thinking this or have we just been unlucky?
End of the day we want the car, have a good deal but feel rather put out. I know we're unlikely to get far given the one-sidedness of new car contracts but what can we realistically do/expect? (Tbh them applying some ceramic, perhaps a service and matching the ALA gap quote would do us tbh)
Had a call the other day from the dealer saying the car had arrived in the U.K. and ready to go by the end of the month.
Had another call this morning, apparently "our" car has turned up on the wrong spec - wrong colour, wrong interior, wrong options (more of them) - this one is very drug dealer.
Salesman has said that it's happened to a few that have arrived this week but I don't see how that's possible given the automation - yes, an option missed or a wrong colour chosen accidentally/fat fingered but not something completely different.
Salesman saying it's a common but I can't help but to cynically think that a customer paying more, wanting it sooner and getting less discount (we got a good deal - beat broker offers, pre price hike, per APR hike) has been given "our" slot and we've been allocated theirs - now October delivery for our actual spec we've been told - but the salesman has messed up in telling us our car was here. Am I just over-thinking this or have we just been unlucky?
End of the day we want the car, have a good deal but feel rather put out. I know we're unlikely to get far given the one-sidedness of new car contracts but what can we realistically do/expect? (Tbh them applying some ceramic, perhaps a service and matching the ALA gap quote would do us tbh)
I think it's more likely "your" car is actually someone else's cancelled order, and they are trying to fob it off on to you to get the sale.
I'm wondering with all the economic woes at the moment whether they are getting more cancellations which is unexpectedly releasing stock. My wife's new company car has suddenly had its delivery brought forward from November to next Tuesday with about a week's notice! I've no idea whether or not it's going to turn up as ordered and for what it is, it doesn't really matter - the order was for a base model Leon so any variation of that can only really be an improvement in spec or different but equally dull colour.
I'm wondering with all the economic woes at the moment whether they are getting more cancellations which is unexpectedly releasing stock. My wife's new company car has suddenly had its delivery brought forward from November to next Tuesday with about a week's notice! I've no idea whether or not it's going to turn up as ordered and for what it is, it doesn't really matter - the order was for a base model Leon so any variation of that can only really be an improvement in spec or different but equally dull colour.
You are asking if Ze Germans got the color, spec and pretty much everything else wrong on your order?
I think you answered your own question there. This absolutely wouldnt fly in Germany, even for BMW (sorry, had to get a jab in there). So yeah, its not your car and the dealer is trying to pull a fast one....
I think you answered your own question there. This absolutely wouldnt fly in Germany, even for BMW (sorry, had to get a jab in there). So yeah, its not your car and the dealer is trying to pull a fast one....
It’s June. It’s quarter end and the sales manager is under pressure to hit his target. So gets his sales team to stuff their patiently waiting customers into anything that’s available.
Also having been involved in BMWs build process it’s second to none in terms of flexibility and checking orders. The car can be amended right up until status 1200. If you have an order number for your car go to a dealer and ask them to check kn the system. It’ll tell you what status it is at. US built x5s have a two month delivery time (in the old days) I suspect it hasn’t even been put into production. But you can get them to check by simply popping in to the dealer and asking the sales man to show you. Might be best if you speak to a different sales man as they’ll just fob you off.
Otherwise squeeze them on price.
Also having been involved in BMWs build process it’s second to none in terms of flexibility and checking orders. The car can be amended right up until status 1200. If you have an order number for your car go to a dealer and ask them to check kn the system. It’ll tell you what status it is at. US built x5s have a two month delivery time (in the old days) I suspect it hasn’t even been put into production. But you can get them to check by simply popping in to the dealer and asking the sales man to show you. Might be best if you speak to a different sales man as they’ll just fob you off.
Otherwise squeeze them on price.
I’m confused.
Are they trying to sell you the drug dealer spec car, or did they just make a mistake and tell you that your car had arrived when it hadn’t?
Chances are they are running behind because of chip shortages etc and the dealer just messed up.
As others have said, manufacturers systems are very robust and it is highly unlikely that they mis build the order - everything is locked in when the order is placed.
Are they trying to sell you the drug dealer spec car, or did they just make a mistake and tell you that your car had arrived when it hadn’t?
Chances are they are running behind because of chip shortages etc and the dealer just messed up.
As others have said, manufacturers systems are very robust and it is highly unlikely that they mis build the order - everything is locked in when the order is placed.
Thanks - all makes sense.
We're caught in a bit of limbo - realistically re-ordering with somebody else is just spitting ourselves in light of going straight to the back of the queue and then having the post-price rise/higher APR on top.
Will get the info above to check the system ourselves and see what's happening, maybe push toward some of the "easy to implement" things too.
We're caught in a bit of limbo - realistically re-ordering with somebody else is just spitting ourselves in light of going straight to the back of the queue and then having the post-price rise/higher APR on top.
Will get the info above to check the system ourselves and see what's happening, maybe push toward some of the "easy to implement" things too.
kiethton said:
Thanks - all makes sense.
We're caught in a bit of limbo - realistically re-ordering with somebody else is just spitting ourselves in light of going straight to the back of the queue and then having the post-price rise/higher APR on top.
Will get the info above to check the system ourselves and see what's happening, maybe push toward some of the "easy to implement" things too.
I would give the dealer another chance to come clean or to have a better explanation, if you are not happy contact BMW and explain you feel you are being lied to and can they get to the bottom of this please as you have lost confidence and feel you have not been treated failryWe're caught in a bit of limbo - realistically re-ordering with somebody else is just spitting ourselves in light of going straight to the back of the queue and then having the post-price rise/higher APR on top.
Will get the info above to check the system ourselves and see what's happening, maybe push toward some of the "easy to implement" things too.
They're probably trying to get you to reject it so they can sell it to someone else for more money.
Our local Ford dealer tried to tell me our OTR price for our Mach-E didn't include Vat (the price had gone up by £10k)
It was only because we'd kept copies of everything that they backed down - "oh, sorry, it was a mistake by our sales manager, who doesn't work her anymore" "that sales manager there, that we spoke to 12 months ago?"
Our local Ford dealer tried to tell me our OTR price for our Mach-E didn't include Vat (the price had gone up by £10k)
It was only because we'd kept copies of everything that they backed down - "oh, sorry, it was a mistake by our sales manager, who doesn't work her anymore" "that sales manager there, that we spoke to 12 months ago?"
sociopath said:
They're probably trying to get you to reject it so they can sell it to someone else for more money.
Our local Ford dealer tried to tell me our OTR price for our Mach-E didn't include Vat (the price had gone up by £10k)
It was only because we'd kept copies of everything that they backed down - "oh, sorry, it was a mistake by our sales manager, who doesn't work her anymore" "that sales manager there, that we spoke to 12 months ago?"
No they’re notOur local Ford dealer tried to tell me our OTR price for our Mach-E didn't include Vat (the price had gone up by £10k)
It was only because we'd kept copies of everything that they backed down - "oh, sorry, it was a mistake by our sales manager, who doesn't work her anymore" "that sales manager there, that we spoke to 12 months ago?"
It’s end of quarter. Hapless salesman has been told to ring around and stuff a punter into the closest matched vehicles they have coming.
To hit the target, off load crap stock
Then sell the existing order at a premium to the next walk-in
The OP just has to say no, don’t believe you, show me my order on the system.
If a BMW salesman is doing his job right he should be updating the customer all the way through the build as it reaches each stage, including status 1200 which is the last chance to change anything about the order
It’s just dealer s
thousery.Call them on it.
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