'used approved' Audi delivered with pitted front disks that
Discussion
popeyewhite said:
I've bought a few Approved Used Audis - well two actually - an RS6 and an S8. The discs on the RS6 squealed from the first day. They were, however, completely legal. In the end I changed them privately, only to bed them in incorrectly and warp one of them which was replaced under guarantee. Regarding the pitting: if the braking isn't compromised I really don't see what your complaint is. Cosmetic? You would have much stronger grounds if you felt braking performance was compromised. Is it?
Performance brakes squeal and Audi especially are notorious for it, mine have done it since day one. Not a lot you can do short of getting aftermarket discs.If this Q8 is not an S/RS i dont think this is related to that.
wezzley said:
loskie said:
under normal driving are the affected wheels getting hot to the touch? If so sticky callipers which will cause premature and uneven wear. A common issue with VAG electric/auto handbrakes.
Thanks buddy, I will check. When you say 'do the wheels get hot' do you mean do the disks get hot? Thanks againIf the OP can still hear "grinding" after a few firm stops then it suggests to me that the caliper may not be moving freely and should be checked/cleaned/lubricated etc. Easy enough DIY or take to a brake specialist. Main dealer technicians generally just soak with brake cleaner from 2 feet away and tick it off the job sheet.
wezzley said:
Hi all OP here, Audi salesman has called back and told me to take to my local Audi dealership (I purchased from a dealership 3 hours away) and to ask them to inspect the brakes and ask them report back to his dealership.
Booked in for aug 5.
This seems like a positive development to me.
By the way Audi UK were highly sympathetic and seemed to imply to me that if the dealer won't play friendly then they will apply pressure for me.
I'll report back, but I'm feeling looked after now.
Thank you all for the lively discussion, it's a thriving community you have here, congrats.
Just be a little careful here... Audi have just pushed this down the road a little and made your 14 day refund window disapear.Booked in for aug 5.
This seems like a positive development to me.
By the way Audi UK were highly sympathetic and seemed to imply to me that if the dealer won't play friendly then they will apply pressure for me.
I'll report back, but I'm feeling looked after now.
Thank you all for the lively discussion, it's a thriving community you have here, congrats.
It is also pushing it past the 30 day rejection window.
I highly suspect you are being set a trap here.
For clarity too (as I have also been caught out) Audi Customer service will say all the right stuff - but it isn't their problem. Just because the dealer you bought the car from says "Audi" over the door, it is highly unlikely they are anything to do with Audi. It is just a franchise - your contract is soley with the supplying dealer.
Taking it to another dealer isn't the same - all you will get is 'warranty work', it doesn't deal with the fitness for purpose on the original sale. The brakes are not 'broken' and therefore are not a warranty item. They may be stuck, not sliding etc. but again that is prep work for the supplying dealer.
From the pictures it really doesn't look like that is normal from sitting in a yard/forecourt for a while. They do look grooved. Under the approved used scheme, it should be brought up to a decent standard (or not be in the Approved Used scheme at all).
It is all very well some on here saying suck it up - but I guess if they had shelled out £55k for an approved used vehicle their expectations would be higher too.
Also, I know you are a new poster - welcome to PH - hopefully the idiots don't decend and force you away. Hopefully you can get your issue sorted, then stay around the forums in the future.
No ideas for a name said:
For clarity too (as I have also been caught out) Audi Customer service will say all the right stuff - but it isn't their problem. Just because the dealer you bought the car from says "Audi" over the door, it is highly unlikely they are anything to do with Audi. It is just a franchise - your contract is soley with the supplying dealer.
"Audi customer service" isn't anything to do with Audi either - VW Group contract customer service out to a call centre owned by TTEC. We got a response on a SEAT query a couple of years ago written entirely as if we had an Audi. Their entire pupose seems to be to string people along and then fob them off.
Edited by Sheepshanks on Monday 8th July 18:25
No ideas for a name said:
wezzley said:
Hi all OP here, Audi salesman has called back and told me to take to my local Audi dealership (I purchased from a dealership 3 hours away) and to ask them to inspect the brakes and ask them report back to his dealership.
Booked in for aug 5.
This seems like a positive development to me.
By the way Audi UK were highly sympathetic and seemed to imply to me that if the dealer won't play friendly then they will apply pressure for me.
I'll report back, but I'm feeling looked after now.
Thank you all for the lively discussion, it's a thriving community you have here, congrats.
Just be a little careful here... Audi have just pushed this down the road a little and made your 14 day refund window disapear.Booked in for aug 5.
This seems like a positive development to me.
By the way Audi UK were highly sympathetic and seemed to imply to me that if the dealer won't play friendly then they will apply pressure for me.
I'll report back, but I'm feeling looked after now.
Thank you all for the lively discussion, it's a thriving community you have here, congrats.
It is also pushing it past the 30 day rejection window.
I highly suspect you are being set a trap here.
For clarity too (as I have also been caught out) Audi Customer service will say all the right stuff - but it isn't their problem. Just because the dealer you bought the car from says "Audi" over the door, it is highly unlikely they are anything to do with Audi. It is just a franchise - your contract is soley with the supplying dealer.
Taking it to another dealer isn't the same - all you will get is 'warranty work', it doesn't deal with the fitness for purpose on the original sale. The brakes are not 'broken' and therefore are not a warranty item. They may be stuck, not sliding etc. but again that is prep work for the supplying dealer.
From the pictures it really doesn't look like that is normal from sitting in a yard/forecourt for a while. They do look grooved. Under the approved used scheme, it should be brought up to a decent standard (or not be in the Approved Used scheme at all).
It is all very well some on here saying suck it up - but I guess if they had shelled out £55k for an approved used vehicle their expectations would be higher too.
Also, I know you are a new poster - welcome to PH - hopefully the idiots don't decend and force you away. Hopefully you can get your issue sorted, then stay around the forums in the future.
If you are genuinely happy with the car other than this issue, £900 v the grief you can have with a dealer will seem like a bargain.
Yes I know it takes the edge off a new toy but have read your post on the problem it sounds like a standard issue of using cheap steel. Just a quick q, when you have braked hard are you braking hard so the abs kicks in?
FMOB said:
No ideas for a name said:
wezzley said:
Hi all OP here, Audi salesman has called back and told me to take to my local Audi dealership (I purchased from a dealership 3 hours away) and to ask them to inspect the brakes and ask them report back to his dealership.
Booked in for aug 5.
This seems like a positive development to me.
By the way Audi UK were highly sympathetic and seemed to imply to me that if the dealer won't play friendly then they will apply pressure for me.
I'll report back, but I'm feeling looked after now.
Thank you all for the lively discussion, it's a thriving community you have here, congrats.
Just be a little careful here... Audi have just pushed this down the road a little and made your 14 day refund window disapear.Booked in for aug 5.
This seems like a positive development to me.
By the way Audi UK were highly sympathetic and seemed to imply to me that if the dealer won't play friendly then they will apply pressure for me.
I'll report back, but I'm feeling looked after now.
Thank you all for the lively discussion, it's a thriving community you have here, congrats.
It is also pushing it past the 30 day rejection window.
I highly suspect you are being set a trap here.
For clarity too (as I have also been caught out) Audi Customer service will say all the right stuff - but it isn't their problem. Just because the dealer you bought the car from says "Audi" over the door, it is highly unlikely they are anything to do with Audi. It is just a franchise - your contract is soley with the supplying dealer.
Taking it to another dealer isn't the same - all you will get is 'warranty work', it doesn't deal with the fitness for purpose on the original sale. The brakes are not 'broken' and therefore are not a warranty item. They may be stuck, not sliding etc. but again that is prep work for the supplying dealer.
From the pictures it really doesn't look like that is normal from sitting in a yard/forecourt for a while. They do look grooved. Under the approved used scheme, it should be brought up to a decent standard (or not be in the Approved Used scheme at all).
It is all very well some on here saying suck it up - but I guess if they had shelled out £55k for an approved used vehicle their expectations would be higher too.
Also, I know you are a new poster - welcome to PH - hopefully the idiots don't decend and force you away. Hopefully you can get your issue sorted, then stay around the forums in the future.
If you are genuinely happy with the car other than this issue, £900 v the grief you can have with a dealer will seem like a bargain.
Yes I know it takes the edge off a new toy but have read your post on the problem it sounds like a standard issue of using cheap steel. Just a quick q, when you have braked hard are you braking hard so the abs kicks in?
Freddie Fitch said:
Am I the only one who calls this scoring, not pitting?
I've had pits on discs caused by rust spots eating into the surface.
These concentric rings are scoring.
I was thinking that, looking at the pics above. I've had pits on discs caused by rust spots eating into the surface.
These concentric rings are scoring.
I thought heavily scored discs could be an MOT fail?
Rust spots will clear with some spirited braking but score marks will not.
OP, you'll probably find once you've paid the labour to have the brakes taken off and skimmed, it would have been just as cheap (and probably more cost effective, due to having thicker discs that will last longer) to just replace them at a decent indy.
As others have said Audi are playing you here to get you past rejection periods. If it takes a month before anyone even looks at it that will be 6 months until resolution if they do anything.
Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
Scottie - NW said:
As others have said Audi are playing you here to get you past rejection periods. If it takes a month before anyone even looks at it that will be 6 months until resolution if they do anything.
Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
This 100%Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
Different manufacturer in my case but this is what happened to me (ended up the dealer buying back the car at a 7k loss to me - but it took 12 months of hell to resolve).
If the supplying dealer isn't coming back to you, my advice would be to formally reject it NOW.
You can always back out of that if they agree to fix. It makes it their problem.. they even have to come and fetch it (assuming they delivered it).
Of course, getting your £55k back isn't as simple - but you will 'win' in the end.
They WILL play you.
And yet many moons ago I bought a car from a dealer 100 miles away and had the discs and pads replaced at a local main dealer all round at the supplying dealers expense.
If people are reasonable, then in most cases will be treated the same.
It’s when you go in all billy big b
ks that they start playing hard ball.
Op, make sure you get that offer of taking to a local dealer by email so you have proof of the arrangement.
If people are reasonable, then in most cases will be treated the same.
It’s when you go in all billy big b
ks that they start playing hard ball.Op, make sure you get that offer of taking to a local dealer by email so you have proof of the arrangement.
No ideas for a name said:
Scottie - NW said:
As others have said Audi are playing you here to get you past rejection periods. If it takes a month before anyone even looks at it that will be 6 months until resolution if they do anything.
Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
This 100%Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
Different manufacturer in my case but this is what happened to me (ended up the dealer buying back the car at a 7k loss to me - but it took 12 months of hell to resolve).
If the supplying dealer isn't coming back to you, my advice would be to formally reject it NOW.
You can always back out of that if they agree to fix. It makes it their problem.. they even have to come and fetch it (assuming they delivered it).
Of course, getting your £55k back isn't as simple - but you will 'win' in the end.
They WILL play you.
Scottie - NW said:
As others have said Audi are playing you here to get you past rejection periods. If it takes a month before anyone even looks at it that will be 6 months until resolution if they do anything.
Get back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
Thanks mate, appreciate your views. To be fair to the dealer they didn't know there would be a delay for the local dealer inspection...for all they knew I could have had it inspected today! Also, I have no intention of returning the car over 900£ anyway, I like the car, the colour, the spec, the mileage etc etc, just not the grinding breaks, and if it's on them to fix it then great, but if I have to bite the bullet and pay myself I will do so, move on with my life and enjoy the carGet back to the salesmen and politely but firmly explain you are not waiting a month and wish to return the car.
Then see what happens.
wezzley said:
Thanks, appreciate your input. I don't plan on returning the car over a dispute on the brakes though. It's the colour, spec etc etc that I want, and quite rare (vorsprung)...if I have to I can pay the 900, I am flush for cash, I think I'm posting here just to know how much I can/should push them to pay
That is exactly how I got 'trapped' in my situation.My purchase had only 2k miles on it, was the right colour, all the options I would have specified if I had ordered a new one etc. - Zero similar cars in the dealer network. Mine was complex and turns out wasn't really fixable - not simply effectively changing service parts. I stuck with it as I hoped it would get fixed - but it didn't.
If it is 'the one', I would be tempted to get the supplying dealer to look at it 'now'. I know it is three hours away, but that isn't their problem.
If they won't look at it 'now', I can see it being more like they are trying to time-out your options.
I did look this morning and it looked like discs were only £120 each from one of the big motor factors (okay so you have to get them fitted plus pads, but it shouldn't be anywhere near £900). A day off to get back to the dealer plus fuel is probably close to the fix-it cost.
Been there, seen it, been done over.
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