Dishwasher Won't Drain - Pump? Also SOGA

Dishwasher Won't Drain - Pump? Also SOGA

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Dan_1981

Original Poster:

17,352 posts

198 months

Sunday 23rd July 2017
quotequote all
So couple of issues.

1: Our dishwasher is refusing to drain. It;s a Zanussi ZDT2100FA - integrated. It's in a new build house, we've been here 13 months.

Dish washer goes on probably once every couple of days.

Yesterday it stopped draining. Water just sits in the bottom.

Checked the filter and it's clear. Water just doesn't drain. Had the drain pipe off and nothing in it.

However if you then put the machine on with the drain pipe at ground level water runs through it perfectly, which leads me to think it's the pump as when the pipe is connected to the waste it's not at ground level.

Sound like the pump?


2: The machine has got a one year warranty, which expired 6th June, where do I stand on a repair, as I think less than 200 washes is taking the piss a little bit on a new item.

Cheers!




Alucidnation

16,810 posts

169 months

Sunday 23rd July 2017
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How about speaking to the manufacturer considering its young age?

CAPP0

19,532 posts

202 months

Sunday 23rd July 2017
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Get a grip. "Taking the piss"? Ah right, because some dudes at Zanussi thought "ha, yeah, we'll screw this one over, that'll be a laugh in a year's time".

Some things break. Most things don't. Most people are OK with that. A few are not. SOGA? The favourite phrase to throw into any and every device fault post these days. It won't be long before someone on here claims their ice cream melted and they want to invoke the SOGA.

As above, call the manufacturers and ask. But be prepared for them to say no. Can you prove you "only" used it 200 times? Can you disprove that it was on 3 times a day every day? Or make better use of your time and nip down to Currys and order a new one.

Anyway, I must be off, I just tripped over the edge of my dog's bed, I have a lengthy post to construct for PH, I'm not sure whether to sue the dog, the bed manufacturer, the people who built my house for not making more space to walk around the bed, my old man for having me in the first place, or just to return the dog to the breeder under the SOGA, I've only had him 3 years. rolleyes

Alucidnation

16,810 posts

169 months

Sunday 23rd July 2017
quotequote all
hehe

Sheepshanks

32,530 posts

118 months

Sunday 23rd July 2017
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Tell them you're covered by the "2 year European warranty".

Alucidnation

16,810 posts

169 months

Sunday 23rd July 2017
quotequote all
What does this special '2 year european warranty' do that the SOGA doesn't?


Sheepshanks

32,530 posts

118 months

Sunday 23rd July 2017
quotequote all
Alucidnation said:
What does this special '2 year european warranty' do that the SOGA doesn't?
It's nonsense really, which is why I put it in inverted commas, but the issue the OP may have if push comes to shove is that he didn't buy the dishwasher directly - SoGA (actually the Consumer Rights Act now) is only binding on the retailer. So he'd have to take action against the developer. Might be worth trying them anyway, but I wouldn't hold out much hope there.

Buzz84

1,138 posts

148 months

Sunday 23rd July 2017
quotequote all
Probably just be easiest to replace the pump, would only need basic tools and skills

Pull out the washer and un-plug it - whip the back off and find the part number on the pump - order a new one from somewhere like:

http://www.partmaster.co.uk/zanussi/dishwasher/pum...

Drain pumps seem to be in the region of £20-£70 depending on the model

new pump arrives, to fit it the hoses will likely be on spring clips (pair of pliers to release) and the power will be on a plug connector. maybe a few screws to mount the pump in the machine.

plug back in and push back under unit and all is good.


Dan_1981

Original Poster:

17,352 posts

198 months

Sunday 23rd July 2017
quotequote all
Yeah - the issue appears to be that it came via the developer rather than from Currys or John Lewis or whatever.

Cappo - nope can't prove it's not been on three times a day.

However should we just accept that an item has a lifespan of 13 months?

If it was 5 or even three years old I'd be happy to say ah well one of those things and as you say buy another.

But 13 months before failure? That doesn't seem fit for purpose to me, and if legislation exists to protect a consumer, why shouldn't the consumer take advantage of the protection offered by it?

AndrewCrown

2,280 posts

113 months

Sunday 23rd July 2017
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Dan

Every dishwasher fail I've experienced is down to something physical blocking the drain or stopping the pump/impeller thing working...we've had glass, mussel shell, cling film, e.g something we've unwittingly put in there.

Our new Siemens broke down last year..similar thing called the service people out from Bosch...a very nice lady had the thing fixed,within 30 minutes....it was £80 ... nothing compared to the 3-4 hours I'd spent fruitlessly not fixing it...
http://www.zanussi.co.uk/support/service-informati...

shawsky

22 posts

106 months

Sunday 23rd July 2017
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(first post, hello everyone smile )

If the house is a new build and you bought from the developers, usually everything is covered by a 2 year warranty. Check your paperwork.

Buzz84

1,138 posts

148 months

Sunday 23rd July 2017
quotequote all
AndrewCrown said:
Dan

Every dishwasher fail I've experienced is down to something physical blocking the drain or stopping the pump/impeller thing working...we've had glass, mussel shell, cling film, e.g something we've unwittingly put in there.

Our new Siemens broke down last year..similar thing called the service people out from Bosch...a very nice lady had the thing fixed,within 30 minutes....it was £80 ... nothing compared to the 3-4 hours I'd spent fruitlessly not fixing it...
http://www.zanussi.co.uk/support/service-informati...
That's a very good point - I have had that too in my washing machine - a 2" nail inside it fouling the impeller - that was easy to check as well - similar to what I posed above:

machine out - un-plug - remove the back - and in my case (hotpoint) the pump housing was held together with clips - removed obstruction - refit pump - plug in - refit machine

obviously if no obstruction is found then you'll have had access to the pump part number to order one to fit yourself.

its all not too hard at all, but then again the £80 Andrew mentioned isn't bad at all either

Sheepshanks

32,530 posts

118 months

Sunday 23rd July 2017
quotequote all
Dan_1981 said:
But 13 months before failure? That doesn't seem fit for purpose to me, and if legislation exists to protect a consumer, why shouldn't the consumer take advantage of the protection offered by it?
I've had good success with a few things over the years, including getting Dell to come to the house and replace a near 3yr old laptop screen, but I hit a complete brick wall with, of all companies, JohnLewis.

My daughter had managed to buy just about the only electrical item they sold that still only had a 12mth warranty. It failed at 16 months although it had only been in use for a few weeks. JohnLewis were completely hard-faced about it - SoGA (and now the CRA) require you to prove it was faulty at the time of purchase.

Your dishwasher worked fine for 13 months so you're going to struggle with that.

Edited by Sheepshanks on Sunday 23 July 15:59

Deerfoot

4,897 posts

183 months

Sunday 23rd July 2017
quotequote all
AndrewCrown said:
Dan

Every dishwasher fail I've experienced is down to something physical blocking the drain or stopping the pump/impeller thing working...we've had glass, mussel shell, cling film, e.g something we've unwittingly put in there.
yes It was the arm of a Lego mini figure that jammed the impeller on ours. I still have no idea how it managed to get in there...

48k

12,981 posts

147 months

Sunday 23rd July 2017
quotequote all
OP, I agree you would not expect something that new to fail so by all means go down the official route.

But if you are so inclined, dishwasher drain pumps are a fairly easy DIY replacement. In the case of my dishwasher it's a job of about 20 min or so to get it out (phnarr!) tip it up, unscrew the bottom, unscrew/unclip/replace the pump and put it all back together again. The pump itself was £24 from the manufacturer - only pennies different on espares.co.uk

As above check for blockages - in our case it was sweetcorn jammed in the impeller which fried the motor.

hornetrider

63,161 posts

204 months

Sunday 23rd July 2017
quotequote all
Dan_1981 said:
Checked the filter and it's clear. Water just doesn't drain. Had the drain pipe off and nothing in it.

However if you then put the machine on with the drain pipe at ground level water runs through it perfectly, which leads me to think it's the pump as when the pipe is connected to the waste it's not at ground level.

Sound like the pump?
I'm no expert but sounds like the drain is blocked. Drains when pipe is disconnected, but doesn't when connected to waste?

finlo

3,731 posts

202 months

Sunday 23rd July 2017
quotequote all
hornetrider said:
I'm no expert but sounds like the drain is blocked. Drains when pipe is disconnected, but doesn't when connected to waste?
He means water will drain out with the hose down low (gravity) as they're normally connected to a standpipe (uphill).

hornetrider

63,161 posts

204 months

Sunday 23rd July 2017
quotequote all
finlo said:
hornetrider said:
I'm no expert but sounds like the drain is blocked. Drains when pipe is disconnected, but doesn't when connected to waste?
He means water will drain out with the hose down low (gravity) as they're normally connected to a standpipe (uphill).
Ah I see. So presumably holding the waste pipe up but unconnected results in no drainage.

Dan_1981

Original Poster:

17,352 posts

198 months

Sunday 23rd July 2017
quotequote all
Yeah the drain in the machine is clear, checked that.

Pipe when connected machine to stand pipe and nothing drains.

Disconnect from stand pipe, leave connected to machine and lay pipe at ground level and it drains fine.

LittleBigPlanet

1,115 posts

140 months

Sunday 23rd July 2017
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Just having a similar problem (dishwasher not draining). Ours is a Zanussi.

It has no power too. A technician came round and found out that it was the circuit board which has gone away to be replaced (~£80). Apparently, this can happen at any time but it just so happened when it was draining (I thought it was the pump failing and/or waste pipe being blocked).