Days back at the dealership

Days back at the dealership

Author
Discussion

Jakob911

Original Poster:

82 posts

60 months

Wednesday 4th December 2019
quotequote all
Does anyone else think 130+ days total of a brand new car being back at the dealership in 18 months of ownership normal?

Edited by Jakob911 on Wednesday 4th December 23:05

Frrair

1,365 posts

133 months

Thursday 5th December 2019
quotequote all
LOL

Or if you fancy the receptionist

ellroy

7,005 posts

224 months

Thursday 5th December 2019
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The coffee is ok, but it’s not that nice.

Cheib

23,113 posts

174 months

Thursday 5th December 2019
quotequote all
Frrair said:
LOL

Or if you fancy the receptionist
Never seen an OPC receptionist worth that much attention !

Juno

4,481 posts

248 months

Thursday 5th December 2019
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It sounds like you are abusing the free valet service yikes

PM3

683 posts

59 months

Thursday 5th December 2019
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...not even if you were supplied with similar replacement car during that time. That sounds like either the definition of a lemon....or the OPC ( presumed) needs to get a new chief technician in that workshop.

RC1

4,096 posts

218 months

Thursday 5th December 2019
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depends if you own it i guess

Discombobulate

4,794 posts

185 months

Thursday 5th December 2019
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That's good for a Land Rover...

HTP99

22,443 posts

139 months

Thursday 5th December 2019
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And a customer of mine was moaning at me last week as "these next 2 days my car being in and looked at again will mean that you have had it for 14 days in total, it's not on".

She has had the car 6 weeks shy of 3 years!

Jakob911

Original Poster:

82 posts

60 months

Thursday 5th December 2019
quotequote all
In all I had a loan car for 10 days of that time. Those 10 days include the 4 days involved in going to the OPC to collect the loan car and return it both times. Porsche GB have listened to me but have been clear that my contract is with the OPC and not with them. The issues have been the same this whole time, water getting inside the car.

RC1

4,096 posts

218 months

Thursday 5th December 2019
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i think you need to go legal on this as the consensus here is and will be that theres something clearly wrong

andylaight

172 posts

125 months

Thursday 5th December 2019
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should have bought Japanese, mine 309k miles, no warranty work, one recall smile

Jakob911

Original Poster:

82 posts

60 months

Thursday 5th December 2019
quotequote all
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.

I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?

I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.



moonigan

2,127 posts

240 months

Thursday 5th December 2019
quotequote all
Jakob911 said:
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.

I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?

I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
When did the issue first occur? You may be well within your rights to outright reject the car and demand a refund.

BrotherMouzone

3,169 posts

173 months

Thursday 5th December 2019
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Which model is it OP?

Fiver on Panamera Hybrid.

cayman-black

12,625 posts

215 months

Thursday 5th December 2019
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That's just ridiculous.

Cheib

23,113 posts

174 months

Friday 6th December 2019
quotequote all
Jakob911 said:
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.

I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?

I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
Get the Motoring Ombudsman involved....if nothing else it will focus their minds. Mate of mine had an Audi A6 which has problems with water ingress which the Audi dealer was fking about with. Told him to use the MO.....was sorted pretty quickly after that.

https://www.themotorombudsman.org/motor-ombudsman/...

As ever the main advice with anything like this is make sure everything is in writing.

av185

18,433 posts

126 months

Friday 6th December 2019
quotequote all
Cheib said:
Frrair said:
LOL

Or if you fancy the receptionist
Never seen an OPC receptionist worth that much attention !
Leeds is in the top five imo and always worth a visit/ogle.

Desert Dragon

1,445 posts

83 months

Friday 6th December 2019
quotequote all
Jakob911 said:
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.

I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?

I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
Which model do you own? Also which OPC are you dealing with? Customer service levels vary from dealership to dealership. Often the Porsche owned dealers being the most poorly run with the highest turnover of staff. Walked into Hatfield OPC the other day to have look at a Macan. Staff unrecognisable from a few years ago with complete overhaul both on service and sales side but same old poor service levels without a phone call back on the car as promised.

Jakob911

Original Poster:

82 posts

60 months

Friday 6th December 2019
quotequote all
It's a 991.2 GTS...