992 Nightmare

992 Nightmare

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Discussion

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 17th February
quotequote all
Update: Brand new 992 now on order. OPC have taken the existing car back because it can’t be fixed in a reasonable time frame and full purchase price goes toward the new one. OPC have actually been very good about it. We’re adding a bit and are getting a financial accommodation on the new car so the numbers work. We bought a used 992 and ended up getting a new one for a bit more and a discount.

Been a lot of fun speccing the new car and we’ve been able to get exactly what we want. Just waiting for a build slot but from what I gather it’ll be May-ish. Dealer has no 911 slots available for April but they’ve asked Porsche GB to see if they can sort something sooner.

We’ve come out of it OK but it’s been a horrible slog with us doing 99% of the pushing; it should never have happened on any car, regardless of brand. It’s even less excusable for a “Premium” one.

Ultimately if you’re buying a new or used Porsche with the latest PCM make sure it’s all set up and working before you collect it. If they tell you it’ll be active within a few days when you turn up to take it home, don’t accept it - Fight the excitement and new car fever and come back when the PCM Connect features all work, even if you’re not planning on using all of them.

RunEveryInchOfTheWorld

1,694 posts

13 months

Wednesday 17th February
quotequote all
Screamformelongbeach said:
Update: Brand new 992 now on order. OPC have taken the existing car back because it can’t be fixed in a reasonable time frame and full purchase price goes toward the new one. OPC have actually been very good about it. We’re adding a bit and are getting a financial accommodation on the new car so the numbers work. We bought a used 992 and ended up getting a new one for a bit more and a discount.

Been a lot of fun speccing the new car and we’ve been able to get exactly what we want. Just waiting for a build slot but from what I gather it’ll be May-ish. Dealer has no 911 slots available for April but they’ve asked Porsche GB to see if they can sort something sooner.

We’ve come out of it OK but it’s been a horrible slog with us doing 99% of the pushing; it should never have happened on any car, regardless of brand. It’s even less excusable for a “Premium” one.

Ultimately if you’re buying a new or used Porsche with the latest PCM make sure it’s all set up and working before you collect it. If they tell you it’ll be active within a few days when you turn up to take it home, don’t accept it - Fight the excitement and new car fever and come back when the PCM Connect features all work, even if you’re not planning on using all of them.
Let's see the specs man! Well done.

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 17th February
quotequote all
Fair enough...

C4S Coupe
Jet Black Metallic
PDK
RS Spyder Wheels W/coloured crest
Folding ext. mirrors in body colour
Sport design from apron/skirts (not rear as don’t want the plate up high)
Privacy glass
Anti glare windscreen strip
Sport Chrono
PSE (black tips)
RWS
PASM
Front axle lift
PDLS
Glass sunroof
Auto dimming mirrors
Black/Crayon Stitching incl. steering column
18 Way Sports Seats
Crest on headrests
Heated Steering Wheel
BOSE
Black Calipers
Adaptive Cruise
Remote Park Assist
Entry & Drive
Carbon door sills

It’s sad that I know the list pretty much off by heart. Stuff considered but that didn’t make it:

Agate Grey
Carbon mirror caps
PDLS+
Exclusive design rear lights
The extra leather package thing that costs £2K.
Burmester (Amazing but money better spent elsewhere).





Export56

163 posts

52 months

Wednesday 17th February
quotequote all
Glad you got a solution, a new Porsche. I must say buying an almost new one doesn't appeal to me, i would not know if it has handed back because it was a lemon and also I tend to buy my cars pretty much vanilla, so the second hand ones I see are more than a new base model as they are are often loaded with options I don't want.

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 17th February
quotequote all
I tend to be the opposite; rarely buy a new car. Never had an issue with any previous ones but this time I was unlucky...

superlightr

10,931 posts

227 months

Thursday 18th February
quotequote all
Screamformelongbeach said:
I tend to be the opposite; rarely buy a new car. Never had an issue with any previous ones but this time I was unlucky...
excellent news ! Pleased the hassle for you is ending. Look forward to see the pic when you collect. Sound ace. smile

I see you went for the heated steering wheel - Its not something Ive ever had before or would have spec it on a new car but as mine came with it im amazed at how nice it is and would also now spec it on a new car. - cold days seats on and steering wheel on - mmm toasty !

M4_Schuey

4 posts

36 months

Thursday 18th February
quotequote all
I'm glad you're finally getting sorted and lovely spec on the new car smile

Rojibo

1,431 posts

41 months

Thursday 18th February
quotequote all
Ah the tracker, always the tracker... Dad had issues on one of his 911's he bought, a 50 years edition that he bought second hand and kept going back to have the tracker sorted, got quite heated with the OPC... think he had problems with another too scratchchin. My Porsche Car connect app for my GT4 has stopped working (the one that lets you turn the tracker off etc), so that's going back to the dealer too, to be looked at with only 800 miles on the car.

Great news on the new order OP, hope you enjoy it when you get it, and don't let it put you off.

oddman

977 posts

216 months

Thursday 18th February
quotequote all
Well done on getting it sorted. Hopefully not to many additions to the thread until your lovely photos added

What a spec - you'll love it.

Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 18th February
quotequote all
Rojibo said:
Ah the tracker, always the tracker... Dad had issues on one of his 911's he bought, a 50 years edition that he bought second hand and kept going back to have the tracker sorted, got quite heated with the OPC... think he had problems with another too scratchchin. My Porsche Car connect app for my GT4 has stopped working (the one that lets you turn the tracker off etc), so that's going back to the dealer too, to be looked at with only 800 miles on the car.

Great news on the new order OP, hope you enjoy it when you get it, and don't let it put you off.
Yeah - They are having problems with the Connect app and the back end. Whoever oversaw that whole disaster needs re-assigning to another role; maybe toilet cleanliness monitor.

That said, sounds like some have had the problem easily fixed so hopefully your OPC will be able to get it taken care of for you.

Rojibo

1,431 posts

41 months

Thursday 18th February
quotequote all
I wouldn't mind so much if the tracker wasn't an insurance requirement like yourself, and also the app wasn't so 2008. It's going in for a couple of issues not just the app but will see if I can get it all taken care of in one visit.

Perhaps a silver lining and a nice thing about buying new is that you'll get an invite to the PEC at Silverstone, which is really good fun. Get it booked in when you can, the instructors don't sit in the car with you now they take a lead car and you follow, an approach that I actually thinks works better.

throt

2,512 posts

134 months

Thursday 18th February
quotequote all
Screamformelongbeach said:
Fair enough...

C4S Coupe
Jet Black Metallic
PDK
RS Spyder Wheels W/coloured crest
Folding ext. mirrors in body colour
Sport design from apron/skirts (not rear as don’t want the plate up high)
Privacy glass
Anti glare windscreen strip
Sport Chrono
PSE (black tips)
RWS
PASM
Front axle lift
PDLS
Glass sunroof
Auto dimming mirrors
Black/Crayon Stitching incl. steering column
18 Way Sports Seats
Crest on headrests
Heated Steering Wheel
BOSE
Black Calipers
Adaptive Cruise
Remote Park Assist
Entry & Drive
Carbon door sills

It’s sad that I know the list pretty much off by heart. Stuff considered but that didn’t make it:

Agate Grey
Carbon mirror caps
PDLS+
Exclusive design rear lights
The extra leather package thing that costs £2K.
Burmester (Amazing but money better spent elsewhere).
Very nice. Good to hear you got a new one coming.



Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 18th February
quotequote all
Rojibo said:
I wouldn't mind so much if the tracker wasn't an insurance requirement like yourself, and also the app wasn't so 2008. It's going in for a couple of issues not just the app but will see if I can get it all taken care of in one visit.

Perhaps a silver lining and a nice thing about buying new is that you'll get an invite to the PEC at Silverstone, which is really good fun. Get it booked in when you can, the instructors don't sit in the car with you now they take a lead car and you follow, an approach that I actually thinks works better.
I think there are 2 apps - One for pre-992 cars? I know the registration process is different; with a pre-992 you get a "Y Number" that needs entering on a Vodafone portal; that is definitely well 2008! The 992 one is definitely up to date looking. You're right though - On mine the tracker AND alarm didn't work; if the car was nicked they'd use that to wriggle out of it. Wondering whether an old school steering wheel lock might not be better....

Got a Porsche Experience bought for me as a present for my Birthday; didn't know you get one with a new car too s looks like a couple of visits may be in order! Cheers for the heads-up.

Rojibo

1,431 posts

41 months

Thursday 18th February
quotequote all
Funny timing, just had Vodafone call me and tell me the tracker isn't working... great, stopped responding on the 16th of Jan, can I please take the car out for a drive and call them back... oh okay driving

I'm preparing to experience another similar saga to my Dad and yourself...

Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 18th February
quotequote all
Rojibo said:
Funny timing, just had Vodafone call me and tell me the tracker isn't working... great, stopped responding on the 16th of Jan, can I please take the car out for a drive and call them back... oh okay driving

I'm preparing to experience another similar saga to my Dad and yourself...
Ooof. I think our case is unusual in the time taken to sort it - Most of them do get resolved faster than that. It's a good excuse for a drive, no?

Melvynr

721 posts

15 months

Thursday 18th February
quotequote all
A great outcome for you by sticking to your guns.Well done.

Rich.H

65 posts

44 months

Thursday 18th February
quotequote all
Good result in the end for the OP and topical for me that this thread has been updated;

Just back from collecting my October 2020 build Cayman 4.0 GTS from my OPC after their second attempt to assign the PCC / Tracker services to my account.

I picked the car up in mid January (ex demo) knowing that whilst the tracker was no longer active on the dealer account, my validation code to register this service to my account had not been accepted during the PDI. The Porsche Connect apps (Google, Traffic, weather etc) all work fine and are associated with My Porsche account.

I do not need or desire the tracker so was happy to take the car and allow the fix to happen later. Well, a hard reset and an overnight with the battery disconnected has still not allowed the validation to happen. The next course of action is to replace the tracker unit itself but that requires the dash to be removed. I have declined that action for the moment. My hope is that some form of software / back end systems update will offer a solution although the functionality that will provide will be for the next owner, not me.

Not a nightmare for me, but irritating. Still, another 80 miles closer to being run in....

Rich

blueg33

26,005 posts

188 months

Thursday 18th February
quotequote all
Op this will be no help

You haven't bought a 911, you have bought an Audi wink

Make them take it back and buy a proper 911 eg a 930 or if you like modern a 993 wink

Semi jesting - that sort of thing is annoying, we have a similar issue with a 20 plate Volvo. My other cars are all between 8 and 10 years old, have none of this connected nonsense in them and work 100% fine

Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 18th February
quotequote all
Rich.H said:
Good result in the end for the OP and topical for me that this thread has been updated;

Just back from collecting my October 2020 build Cayman 4.0 GTS from my OPC after their second attempt to assign the PCC / Tracker services to my account.

I picked the car up in mid January (ex demo) knowing that whilst the tracker was no longer active on the dealer account, my validation code to register this service to my account had not been accepted during the PDI. The Porsche Connect apps (Google, Traffic, weather etc) all work fine and are associated with My Porsche account.

I do not need or desire the tracker so was happy to take the car and allow the fix to happen later. Well, a hard reset and an overnight with the battery disconnected has still not allowed the validation to happen. The next course of action is to replace the tracker unit itself but that requires the dash to be removed. I have declined that action for the moment. My hope is that some form of software / back end systems update will offer a solution although the functionality that will provide will be for the next owner, not me.

Not a nightmare for me, but irritating. Still, another 80 miles closer to being run in....

Rich
This is depressingly familiar. I've not got any deep knowledge on the subject - I just know what some experienced engineers told me, and I have a habit of never letting go..... The software, and the back end bit specifically, seems to be the issue. On mine, despite having a working data connection the car would report "no data connection" when I tried to enter the code. Apparently it's the server refusing access that is the issue.

The irony is that it seems that much of these occurrences could be fixed with nothing more than some simple communication and someone owning the case, then following it through to completion. Instead they throw Porsche GB and their OPCs under the bus.

Feel free to DM me if you need more info.

Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 18th February
quotequote all
blueg33 said:
Op this will be no help

You haven't bought a 911, you have bought an Audi wink

Make them take it back and buy a proper 911 eg a 930 or if you like modern a 993 wink

Semi jesting - that sort of thing is annoying, we have a similar issue with a 20 plate Volvo. My other cars are all between 8 and 10 years old, have none of this connected nonsense in them and work 100% fine
Ha! Yeah, I did try and convince Dad we should get a 964 but he was unmoved. I love tech when it works (I'm a bit of a nerd) but when it doesn't it causes so much aggro. When he first saw the bit of plastic with 2 fans covering the engine bay he looked bemused.

In the end stuff goes wrong - That is OK as not everything can work 100% of the time. The difference is what you do for your customer when it goes wrong, and that's where Porsche DE have fallen down badly.

It's ad, because that car was tricking amazing - Loved driving it. Still, hopefully the new one will all be fine and we'll have years to enjoy it together.