PCNA Centrelock recall
Discussion
J_Dreamer said:
An update:
I personally don't mind sharing what Porsche has offered us I understand why people may not want to but I would personally find it helpful.
I have received an offer of £1000. My car is a MY24 C4 GTS, not financed (they didn't ask if it was financed).
The car was off the road from 28/10 to 18/12 (50 days) and we did have a loan Macan during this time.
I think this is a bit low offer, I was expecting more in the region of £1500. They are offering £20 for each day I couldn't use it.
If anyone else would like to share their offer that would be appreciated.
Many thanks for posting this, and agree this offer seems on the light side. I personally don't mind sharing what Porsche has offered us I understand why people may not want to but I would personally find it helpful.
I have received an offer of £1000. My car is a MY24 C4 GTS, not financed (they didn't ask if it was financed).
The car was off the road from 28/10 to 18/12 (50 days) and we did have a loan Macan during this time.
I think this is a bit low offer, I was expecting more in the region of £1500. They are offering £20 for each day I couldn't use it.
If anyone else would like to share their offer that would be appreciated.
Jeremy-75qq8 said:
I have a non impacted 2021 turbo s.
Re compensation there seem to be a number of variables.
1. Depreciation of the car over the period you can't use it. If you own a turbo s for 3 years on a £200k cost your loss I guess is going to be £50k?? £1300 pm
2 tax and insurance £150 pm ish
3 warrenty period marching on and you can't use it. Warrenty extension is ball park £100pm
4 service interval marching on and you can't use it £50 a month say
5 finance cost / lost interest cost. Bear in mind £200k at 4% is £666pm
That lot is £2250 ish
These are direct costs of ownership
Then add in compensation for the fact you can't actually drive or sell your £200k vehicle.
£1000 is not really cutting it is it ?!
A free next service, 1 year warrenty extension and £1000 pm and a loan car you are plausibly getting close but if the car is on finance you are still well out of pocket
I posted this a while ago. Surely this is the only way to argue to compensation. Re compensation there seem to be a number of variables.
1. Depreciation of the car over the period you can't use it. If you own a turbo s for 3 years on a £200k cost your loss I guess is going to be £50k?? £1300 pm
2 tax and insurance £150 pm ish
3 warrenty period marching on and you can't use it. Warrenty extension is ball park £100pm
4 service interval marching on and you can't use it £50 a month say
5 finance cost / lost interest cost. Bear in mind £200k at 4% is £666pm
That lot is £2250 ish
These are direct costs of ownership
Then add in compensation for the fact you can't actually drive or sell your £200k vehicle.
£1000 is not really cutting it is it ?!
A free next service, 1 year warrenty extension and £1000 pm and a loan car you are plausibly getting close but if the car is on finance you are still well out of pocket
I don't see the provision of a macan as relevant. If you had wanted a Macan you would have bought one. They are mixing apples and pears. The issue is your 911 not their Macan.
Has they not given you a Macan then on top of the above would have been a car hire charge.
I have a non-impacted 2021 GT3. Which is unfortunate, because I can't think of a better call than from my OPC at the end of October telling me that I can't drive my car over the winter months and they are going to give me a 911 Carrera demonstrator until they get it sorted. "Take your time on those centre locks, how about 1st march I pick it up again from you?"
I assume all the unhappy owners who's cars are affected have put them on a SORN to minimise the ongoing cost.
If you're not happy with the cash offer, the OPC may be open to a more substantial OPC credit towards future goods or services. E.g. instead of a grand, how about £1500 towards future servicing or a set of tyres. These are items which I negotiated when I purchased my used GT3 and were later paid for out of the OPC "Goodwill account" which seems to be like a slush fund to handle transactions between sales and service departments. If it works for a sale, it could work for compensation.
I assume all the unhappy owners who's cars are affected have put them on a SORN to minimise the ongoing cost.
If you're not happy with the cash offer, the OPC may be open to a more substantial OPC credit towards future goods or services. E.g. instead of a grand, how about £1500 towards future servicing or a set of tyres. These are items which I negotiated when I purchased my used GT3 and were later paid for out of the OPC "Goodwill account" which seems to be like a slush fund to handle transactions between sales and service departments. If it works for a sale, it could work for compensation.
Jeremy-75qq8 said:
I would accept that on the basis that you can have a car from them on the same terms - £20 a day.
I have a feeling they might decline.
That figure would not even cover depreciation.
The cost to rent a 911 from Porsche UK (base Carrera) is £475 per day. That drops to £427.50 per day if you have it for 30 days, so £13252.50 for 31 days. So where on earth are they getting £20 per day from? They’d be pretty screwed if everyone rented their car from Porsche UK, then presented them with the invoice after 60 days.I have a feeling they might decline.
That figure would not even cover depreciation.
£1000 a month is a disgraceful offer, when you consider these figures. For the record, someone in the US on Rennlist has been offered $5800 by Porsche US, after negotiating.
Edited by RichT001 on Monday 6th January 19:34
Edited by RichT001 on Monday 6th January 19:34
Edited by RichT001 on Monday 6th January 19:36
Tim 911 said:
I think Porsche are making this far more complicated than it needs to be.
I purchased my new 992.1 C4 GTS on Wednesday 9th October 2024. On Wednesday 30th October (exactly 3 weeks later), I was contacted and told to stop driving the car. I accepted a loan Macan and it was delivered on Friday 1st November. My GTS was fixed on Friday 20th December.
I was therefore without my GTS for 51 days.
Simply pay me for those 51 days without my car (which is financed by the way), taking into account I had a Macan. If I was offered a 911 loan car I’d obviously expect less daily compensation.
My GTS is a daily.
Whether financed or not, tucked away for the winter or a daily, just make a generous daily compensation offer to all who have been affected.
Thanks for that info Tim. Would be interested to hear whether they offered to extend the warranty accordingly on your car?I purchased my new 992.1 C4 GTS on Wednesday 9th October 2024. On Wednesday 30th October (exactly 3 weeks later), I was contacted and told to stop driving the car. I accepted a loan Macan and it was delivered on Friday 1st November. My GTS was fixed on Friday 20th December.
I was therefore without my GTS for 51 days.
Simply pay me for those 51 days without my car (which is financed by the way), taking into account I had a Macan. If I was offered a 911 loan car I’d obviously expect less daily compensation.
My GTS is a daily.
Whether financed or not, tucked away for the winter or a daily, just make a generous daily compensation offer to all who have been affected.
Mine is due to be collected next Monday!
stubbsy996 said:
Thanks for that info Tim. Would be interested to hear whether they offered to extend the warranty accordingly on your car?
Mine is due to be collected next Monday!
I’ll be chasing the Service Supervisor tomorrow as I haven’t heard anything since my car was fixed on Friday 20th December.Mine is due to be collected next Monday!
It’s frustrating that I’m having to chase after this prolonged rigmarole. I’ll advise the offer I receive and if they are prepared to extend the warranty.
Jeremy-75qq8 said:
I would accept that on the basis that you can have a car from them on the same terms - £20 a day.
I have a feeling they might decline.
That figure would not even cover depreciation.
Don't understand the depreciation argument - surely it only matters if you planned to sell the car during the period it was under the stop-drive? I have a feeling they might decline.
That figure would not even cover depreciation.
Meanwhile people have a loan Porsche which IS depreciating and they're not taking the hit on.
The depreciation element is entirely relevant because you are paying for a car you cannot use. The fact that your affected car is sorned is irrelevant thats your choice.
If the loaner is an exact replacement of your car this would do much to reduce the monthly compensation but it is evident very few are.
Mentioned this before but the 991.1 GT3 engine issues effectively set the precedent for compensation for unusable cars following a stop drive similar to this issue and in some cases up to around 9 months compensation of £1500 a month brand new unlimited mileage quality loaner (not a GT3 btw) and various other incentives such as extended warranty etc and this was over 10 years back.
If the loaner is an exact replacement of your car this would do much to reduce the monthly compensation but it is evident very few are.
Mentioned this before but the 991.1 GT3 engine issues effectively set the precedent for compensation for unusable cars following a stop drive similar to this issue and in some cases up to around 9 months compensation of £1500 a month brand new unlimited mileage quality loaner (not a GT3 btw) and various other incentives such as extended warranty etc and this was over 10 years back.
SV_WDC said:
Don't understand the depreciation argument - surely it only matters if you planned to sell the car during the period it was under the stop-drive?
Meanwhile people have a loan Porsche which IS depreciating and they're not taking the hit on.
It is relevant. Meanwhile people have a loan Porsche which IS depreciating and they're not taking the hit on.
You have a cost of ownership over 3 years ( or however long ).
This is depreciation / insurance / tax etc etc etc. this then gives you your true cost of monthly ownership.
You only pay this to drive the thing.
av185 said:
Mentioned this before but the 991.1 GT3 engine issues effectively set the precedent for compensation for unusable cars following a stop drive similar to this issue and in some cases up to around 9 months compensation of £1500 a month brand new unlimited mileage quality loaner (not a GT3 btw) and various other incentives such as extended warranty etc and this was over 10 years back.
It's a good point of reference but I think what scared the s
I sense this one doesn't scare Porsche the same way, particularly as many of the cars will be lightly used in winter anyway. They're probably guessing that there'll be (rightfully) a lot of moaning that will all be forgotten come spring.
If only centrelocks were a no cost option, customers could decide...
Been offered £1000 per month and was given a Macan whilst the 911 turbo was off the road.
I now have the car back and have rejected the initial offer of £1000 as it was off the road for more than one month. The car was bought cash, there seems to be a higher offer for financed cars.
The customer service around d this whole episode has been poor both at a Porsche GB and dealer level, who seem to be just blaming Porsche gb, who in turn say it’s due to the lack of info from the factory.
If anyone has different £ please shout as may help
I now have the car back and have rejected the initial offer of £1000 as it was off the road for more than one month. The car was bought cash, there seems to be a higher offer for financed cars.
The customer service around d this whole episode has been poor both at a Porsche GB and dealer level, who seem to be just blaming Porsche gb, who in turn say it’s due to the lack of info from the factory.
If anyone has different £ please shout as may help
My car is getting sorted next week, as soon as I hear about the compensation offer I will share it on here.
Regarding those that have cars on finance, maybe there is some logic in getting the monthly payments covered if on PCP or lease but I can't see how it is fair if Porsche are paying monthly payments off of a HP Deal.
Regarding those that have cars on finance, maybe there is some logic in getting the monthly payments covered if on PCP or lease but I can't see how it is fair if Porsche are paying monthly payments off of a HP Deal.
Porker 911 GT3 said:
Been offered £1000 per month and was given a Macan whilst the 911 turbo was off the road.
I now have the car back and have rejected the initial offer of £1000 as it was off the road for more than one month. The car was bought cash, there seems to be a higher offer for financed cars.
The customer service around d this whole episode has been poor both at a Porsche GB and dealer level, who seem to be just blaming Porsche gb, who in turn say it’s due to the lack of info from the factory.
If anyone has different £ please shout as may help
See my last post and pm if interested in detailsI now have the car back and have rejected the initial offer of £1000 as it was off the road for more than one month. The car was bought cash, there seems to be a higher offer for financed cars.
The customer service around d this whole episode has been poor both at a Porsche GB and dealer level, who seem to be just blaming Porsche gb, who in turn say it’s due to the lack of info from the factory.
If anyone has different £ please shout as may help
HundredthIdiot said:
It's a good point of reference but I think what scared the s
t out of Porsche with that one was the perception of fragile engines, something that goes to the heart of their brand value, and in fairness that fear was well founded as the values of the 991.1 cars did take a permanent hit.
I sense this one doesn't scare Porsche the same way, particularly as many of the cars will be lightly used in winter anyway. They're probably guessing that there'll be (rightfully) a lot of moaning that will all be forgotten come spring.
If only centrelocks were a no cost option, customers could decide...
Wonder how they are treating owners in Australia and NZ, being peak driving/trackday season and Summer. 
I sense this one doesn't scare Porsche the same way, particularly as many of the cars will be lightly used in winter anyway. They're probably guessing that there'll be (rightfully) a lot of moaning that will all be forgotten come spring.
If only centrelocks were a no cost option, customers could decide...
I was offered £1k, I refused that and they’ve come back with a ‘final’ £1.5k, bit of a joke really, considering that most of us would have lost at least £3k/month depreciation in the first year.
Looks like some folk in the US are getting $5k, which seems about right considering financial and goodwill considerations. But no doubt they’ll always get more because of their more litigious systems.
Looks like some folk in the US are getting $5k, which seems about right considering financial and goodwill considerations. But no doubt they’ll always get more because of their more litigious systems.
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