Good Dealer Experiences

[edo]

Ollie1977 said:

edo said:

My mate leaving!

https://www.youtube.com/edit?o=U&video_id=YPan...

Edo thanks for the share, but unfortunately that link doesn't work :-(

Odd. Try this:

Arrival: https://www.facebook.com/porschewolverhampton/vide...


Leaving: https://youtu.be/YPanAJW0cm0

Edited by edo on Sunday 16th July 18:50

[Ollie1977]

ellesmereFNC said:

Bought a Cayman gts from our nearest OPC, sales were very good but then it all went a bit wrong. After driving car for a week we booked it back in for some issues we found which we were assured by the service manger were real and were backed up by the techs on a test drive. Anything can be repaired we're his encouraging words as we left the car there...FOR 14 WEEKS!
After much to'ing and fro'ing the conclusion that our very real issues were a characteristic and couldn't be fixed...absolutely gutted and totally disappointed by this north west dealer, took car to our next nearest dealer...Wolverhampton...and although we haven't asked them to repair anything they seem a really good bunch of people and they will be getting our trade from now on.

Pleased to hear above Wolverhampton. What was the characteristic issue with the CGTS?

[Ollie1977]

Si-3PO said:

Sorry to hear about your experience Ollie, wasn't your order with Solihull? My 718 will be my 6th or 7th car from them and I've only good things to say about the dealership and Nick Harris who I deal with.

Yeah it was... I dealt with a chap who has now left. But that said, I wasn't impressed with the wider team either. I think I may have said, but my dad was surprised too, who's had several cars from them. Chatting to the experience day staff, they said experiences can be patchy, like any dealership I guess. But I just didn't expect such inconsistency for a premium brand. If Solihull worked in my line of work, they'd be out of business in a week. Just can't even do the basic well.

[Ollie1977]

edo said:

Odd. Try this:

Arrival: https://m.facebook.com/story.php?story_fbid=140565...


Leaving: https://youtu.be/YPanAJW0cm0

Haa haa awesome! Some Impressive flying skills :-))

[edo]

Ollie1977 said:

edo said:

Odd. Try this:

Arrival: https://m.facebook.com/story.php?story_fbid=140565...


Leaving: https://youtu.be/YPanAJW0cm0

Haa haa awesome! Some Impressive flying skills :-))

Yup I wouldnt go in a helicopter with many people!

[FarzyB]

I've found OPC Bristol to be very good, at least with selling the car and that experience. They also seem to be pretty helpful and so am taking my car to them for its MOT, even though its 2 hours drive away! OPC East London were not that great for the minor service I did there - would have thought £650 would have gotten you the log book stamped (they forgot) and to not be kept waiting for ages to be seen, and then be given the wrong set of keys! Small things, but they make a difference!

[Tim718]

Franscesca at Exeter was absolutely brilliant, spent loads of time advising me - not even my local dealership!

[billzeebub]

Ive always been very impressed with Tonbridge and Kendal. Not overly impressed with the Surrey A3 dealer in the past, but that was a long time ago and haven't been back in a while. If and when I buy another Porsche I would be looking to deal with either Tonbridge or Kendal if possible.

[J.M.T]

I've got my car on order from Solihull with due delivery end of the first week in September. Hope I get a better experience than you

[Mad March Taffy]

Only ever bought privately or from an indy, but what I find interesting here is that there are such vastly differing experiences from what is a 'quality' brand. Sounds like a number of the OPCs just don't care about customer service.

[wellzee]

OPC Cardiff has always been great with me. Sales and service staff always outstanding. Also had my 911 recovered to OPC Bristol once and service from them was excellent too.

[WG]

I have to give a mention to Mid Sussex - been using them for over 20 years (previously as Rivervale) and always had first class service both from sales and service. Like a previous poster I have dealt with the Guildford operation twice - in 1987 and 2004 and on both occassions did not rate them very highly

[PhantomPH]

Cannot fault my experience with JCT600 up here in Newcastle. Been a genuinely great experience so far from purchase through additional services. 👍

[88racing]

I bought my used 550 Anniversary through OPC Silverstone. No complaints.

[edo]

88racing said:

I bought my used 550 Anniversary through OPC Silverstone. No complaints.

Silverstone were good to me too; another helicopter landing!!

[Green1man]

I had a good buying experiance from Tewkesbury.

I had fine servicing and repair experiences from Wilmslow but then it all went wrong. I took literally months and numerous emails/phone calls trying to get a price for a PSE, after two months I gave up and went to Sheffield instead who had a price within 24 hrs of me contacting them and did the install 2 weeks later, over 4 months later I still haven't received a price from Wilmslow.

[b2tus]

billzeebub said:

Ive always been very impressed with Tonbridge and Kendal. Not overly impressed with the Surrey A3 dealer in the past, but that was a long time ago and haven't been back in a while. If and when I buy another Porsche I would be looking to deal with either Tonbridge or Kendal if possible.

Another for Tonbridge.....very pleased with their service department (particularly Damien).

[Dyffed]

Been dealing with Tonbridge since 2002 and been very happy. Though a new Porsche dealership is opening (Sidcup) near me in the next month or so, I have no reason to move my custom.

[bcr5784]

edo said:

Silverstone were good to me too; another helicopter landing!!

+1. Didn't buy my car there, but have been good with warranty claims, test drives and loan cars.

[alanshaw]

Recently picked up my 718 Cayman from Mid-Sussex (Sytner), having ordered last July, during the wait was given 3 test drives of various 718's. Car registration was delayed due to Porsche s/w clitch, so provided me with demo mecan then swapped it for the latest top spec Panamera, then paid for meal out for my trouble.
One week of having Cayman.........puncture, OPC replaced tyre (insured) but when got car home noticed small indentation on front wing ( probably AA, as they picked up the car), but OPC repaired the dent FOC................so no complaints about Porsche Mid-Sussex from me.