Vodaphone tracker problems
Discussion
L.Len said:
Warwickshire Coventry area
Could do worse than giving http://www.platinumincar.co.uk/ a shout.GT4 went back to OPC last week for another reset. They fully admitted they didn’t expect it to work and asked me to contact Vodafone to see if this latest attempt had worked. If not they would need the car again for 24hours for another hard reset - this time to allow Vodafone to force an over the air update to solve the issue.
Contacted Vodafone as requested. Tracker still not working. Very helpful Vodafone person confirmed a known issue with some Porsches. The physical tracker unit fitted to some Porsches were only ever designed to handle 4G. When Vodafone upgraded their system to 5G last year these units stopped working. Vodafone/Porsche have been working on a solution (the email some on here have received offering an over the air update) that should solve the issue once and for all. However, your tracker needs to be working to receive the update hence the need for a visit to your OPC for this to happen.
I’m awaiting a call from my OPC to get booked in.
Contacted Vodafone as requested. Tracker still not working. Very helpful Vodafone person confirmed a known issue with some Porsches. The physical tracker unit fitted to some Porsches were only ever designed to handle 4G. When Vodafone upgraded their system to 5G last year these units stopped working. Vodafone/Porsche have been working on a solution (the email some on here have received offering an over the air update) that should solve the issue once and for all. However, your tracker needs to be working to receive the update hence the need for a visit to your OPC for this to happen.
I’m awaiting a call from my OPC to get booked in.
neilf said:
GT4 went back to OPC last week for another reset. They fully admitted they didn’t expect it to work and asked me to contact Vodafone to see if this latest attempt had worked. If not they would need the car again for 24hours for another hard reset - this time to allow Vodafone to force an over the air update to solve the issue.
Contacted Vodafone as requested. Tracker still not working. Very helpful Vodafone person confirmed a known issue with some Porsches. The physical tracker unit fitted to some Porsches were only ever designed to handle 4G. When Vodafone upgraded their system to 5G last year these units stopped working. Vodafone/Porsche have been working on a solution (the email some on here have received offering an over the air update) that should solve the issue once and for all. However, your tracker needs to be working to receive the update hence the need for a visit to your OPC for this to happen.
I’m awaiting a call from my OPC to get booked in.
My GT4 has been at the OPC for 2 weeks now. New tracker unit has been fitted but is still not communicating with the Vodafone network. The OPC is great but the whole thing seems a shambles from Porsche. Re the above post, with total respect to the poster, I have learned never to trust a proposed technology solution that includes the word "should". It either "does" or "doesn't". In this case the latter seems to be the case for my car!.Contacted Vodafone as requested. Tracker still not working. Very helpful Vodafone person confirmed a known issue with some Porsches. The physical tracker unit fitted to some Porsches were only ever designed to handle 4G. When Vodafone upgraded their system to 5G last year these units stopped working. Vodafone/Porsche have been working on a solution (the email some on here have received offering an over the air update) that should solve the issue once and for all. However, your tracker needs to be working to receive the update hence the need for a visit to your OPC for this to happen.
I’m awaiting a call from my OPC to get booked in.
MogUk said:
This thread is not filling me with confidence.
My car is currently having it's PDI ready for collection next week and the OPC have just had me setup the Vodafone account so they can do the tracker.
Fingers crossed.
Well mine has lasted a grand total of 22 days before failing. Spoken to Vodafone who seem to think there is a fault on the GSM antenna, it should have a strength of 11 but is only reporting 3, they've advised I contact my OPC to get it checked/hard reset.My car is currently having it's PDI ready for collection next week and the OPC have just had me setup the Vodafone account so they can do the tracker.
Fingers crossed.
Marvellous
Mine also failed in the first few days of new car ownership - picked new car up early December last year. Vodafone sought permission to do an "over the air" fix (I avoided their calls and ignored their emails for weeks on the assumption that they wanted to sell me something... again). Finally gave them the go ahead to try to fix last week via email. I have absolutely no idea, and little interest in whether they managed.
Liam
Liam
Mine went back yet again on 17th for its 3rd hard reset. All working fine after. OPC said to expect over the air update email from Vodafone within a few days.
Email from Vodafone on 26th seeking permission for update. Second email saying update completed successfully yesterday.
It’s all working, so far.
Email from Vodafone on 26th seeking permission for update. Second email saying update completed successfully yesterday.
It’s all working, so far.
Just picked up a very nearly new Boxster yesterday. OPC couldn't get the connected services/ tracker to communicate so will have to go back for the hard reset involving fuse removal and battery drain down (2 hours) mentioned in an earlier thread. They say issue is now resolved and this will work. Let's see
The new/updated ‘My Porsche’ app will also tell you if your car is communicating with Vodafone. Unusually, several of the features on the previous ‘Car Connect’ app which ‘My Porsche’ is replacing seem to have been dropped.
Current Tyre Pressures
Horn
Flash lights
Trip info
Service info
All missing from the new app.
Current Tyre Pressures
Horn
Flash lights
Trip info
Service info
All missing from the new app.
BarrySt said:
Just picked up a very nearly new Boxster yesterday. OPC couldn't get the connected services/ tracker to communicate so will have to go back for the hard reset involving fuse removal and battery drain down (2 hours) mentioned in an earlier thread. They say issue is now resolved and this will work. Let's see
This thread seems to have been quieter of late so hope this means the issue is now resolved, all be it with a hard reset required. Mine went in last week, battery drain down takes 24 hours plus another 12 for Vodafone to do something or other, but 2+ days later all seems to work.Although as I don't need the tracker, I'm not sure what I get of much value out of this connectivity as I'm using Apple car play for my connectivity requirements
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