Fed up with the negativity

[mcl570]

Hi All,

I have been reading over the posts for the last month or so, and it is clear that some owners are experiencing problems with their cars ( I am also!)… but why do people feel the need to slate the brand? People are quick enough to post about their bad experiences, but they never post about their positive experiences? For me, all of these supercars have their issues (having previously owned a 458)… for me, it is how the brand/dealer reacts to solving the problem??? I can only praise my local dealer, they have been fantastic with any issues that I have incurred!

It really does frustrate me when McLaren are offering their services/loaning cars to these 'youtubers', only for the 'youtubers' to slag the brand off. I will put a name out there... TGE... was given an early 720s, only to slate the car and sell it on within a couple of weeks. All you see now is himself slagging off the brand, I did see one of his posts on another 'vloggers' post last night. I must make an exception for Shmee and JWW though.. they have great content.

As a customer, I want the brand to excel.. it just worries me that the negative comments may put off any potential customers. If anyone reads this is considering a McLaren then honestly, don't be put off. There was recently a trip of 17 MC'S that travelled EU, 35000 miles combined without any issues...……...

Rant over

[Targarama]

Too right, it might be because they are British (well kind of). I look forward to my trip to The Alps on Saturday, can't wait. 9,500 miles on mine so far, another 3,000 coming shortly.

[JimmyA]

As a potential customer it certainly concerns me but human nature being what it is will always see us rant about problems but not necessarily proffer up the good stuff as we seem to have just come to expect it. It’s been reassuring to see some posts such as yours OP that counters some of the negativity. At the end of the day these are high performance machines that are looking to push boundaries - we should expect the odd glitch to come with that territory; for me it’s all about how that glitch is resolved that matters.

[Ferruccio]

mcl570 said:

Hi All,

TGE... was given an early 720s, only to slate the car and sell it on within a couple of weeks. All you see now is himself slagging off the brand
)

Given - was he?

When I spoke to him about his 720 at Salon Prive the previous year, he had a balanced view.

He is into his cars. He was one of the judges at the Blenheim Supercar Sunday this year.
He has a view.

One of the guys their had just pick up his new McLaren the day before and TGE had done a video of it. No slagging involved.

[mcl570]

Ferruccio said:

Given - was he?

When I spoke to him about his 720 at Salon Prive the previous year, he had a balanced view.

He is into his cars. He was one of the judges at the Blenheim Supercar Sunday this year.
He has a view.

One of the guys their had just pick up his new McLaren the day before and TGE had done a video of it. No slagging involved.

Not literally 'given', allocated was the word I should've used. (apologies).

See picture below... recently taken from a post of social media in regards to a broken down McLaren.

[The Surveyor]

Good post OP.

I've only had positive experiences since buying my 570s, good sales team, good service back-up, good feedback from people I chat with or who have drive my car, and of course great driving enjoyment. Any negativity about the brand has only been read about rather than experienced.

[Nomal]

mcl570 said:

Hi All,

I have been reading over the posts for the last month or so, and it is clear that some owners are experiencing problems with their cars ( I am also!)… but why do people feel the need to slate the brand? People are quick enough to post about their bad experiences, but they never post about their positive experiences? For me, all of these supercars have their issues (having previously owned a 458)… for me, it is how the brand/dealer reacts to solving the problem??? I can only praise my local dealer, they have been fantastic with any issues that I have incurred!

It really does frustrate me when McLaren are offering their services/loaning cars to these 'youtubers', only for the 'youtubers' to slag the brand off. I will put a name out there... TGE... was given an early 720s, only to slate the car and sell it on within a couple of weeks. All you see now is himself slagging off the brand, I did see one of his posts on another 'vloggers' post last night. I must make an exception for Shmee and JWW though.. they have great content.

As a customer, I want the brand to excel.. it just worries me that the negative comments may put off any potential customers. If anyone reads this is considering a McLaren then honestly, don't be put off. There was recently a trip of 17 MC'S that travelled EU, 35000 miles combined without any issues...……...

Rant over

I am really new to the brand having purchased a 12 month 570S in July, it went back for warranty work in August handled really well & efficiently by the main dealer and it has to go back again next month whilst I am on holiday for another couple of little snags one being warranty and the other an alloy refurb.

Now in this short time that may sound awful 2 return visits to the dealers, but they have been great even loaned me a 570 spider during the great weather. The smiles my car puts on my face and the admiration it gets wherever I go really negates this.

I am hoping now this little niggles are done and I will carry on enjoying the car, I understand some other owners have had bad luck but as mentioned its easy to blast the whole brand, its a wonderful car makes me really happy when driving it and yes I would buy again and use the same dealer!!

[JimmyA]

@Nomal can you share which dealer you have had this positive experience with?

[WCZ]

for many people it's not their first supercar so have a basis of comparison in terms of customer service/delays/reliability

not everyone is hating just for the sake of it.

[willy wombat]

who is TGE ??????

[mcl570]

WCZ said:

for many people it's not their first supercar so have a basis of comparison in terms of customer service/delays/reliability

not everyone is hating just for the sake of it.

Yes you're right, for many people it is not their first supercar. If you can find me a Supercar that never has an issue, let me know!!

I go back to a point that I have mentioned before in a previous thread - Dealers will always look after their own before any other customers. I imagine the ones who are moaning tend to be the ones who phone all 8 McLaren dealers, screaming, 'I want this, I expect this, I paid this much, I want my money back'...

I have found that if you support your LOCAL dealer, they will support you when you are in need. I would rather pay extra to buy from my local dealer, rather than pay less and buy from an Indy or a dealer further a field.

[Sarnie]

Great post OP!

I had minimal issues with my 12c...........ordered a new 570s.........had it 15 months now.....it's not been back to the dealer for a single thing.......service was sorted earlier this summer..........no complaints of any description about my cars or the dealers........and as it's Thursday, have a photo too!!

[z4RRSchris]

i suppose its just a level of expectation,

if you spend £200 on food you expect it to be banging,
if you spend £10k on a holiday you expect XYZ
if you spend £20k on a watch you expect it to work
if you spend £200k on a car .....

[ferdi p]

z4RRSchris said:

i suppose its just a level of expectation,

if you spend £200 on food you expect it to be banging,
if you spend £10k on a holiday you expect XYZ
if you spend £20k on a watch you expect it to work
if you spend £200k on a car .....

I've had the odd crap meal & service at Nobu.....
I've had a 10k holiday where the hotel was no better than a premier inn.....
My 10k Panerai has broken more times than my £200 Seiko.....
I've spent 150k+ on a car 3 times & never had an issue.....

Just for balance

[Paza3]

Good post,

Its been pretty awful reading the last few months, however it did not stop me getting into the brand albeit an older 12c which am delighted with earlier this month, as there super value for money against the completion.

Its almost like its the Lewis Hamilton of supercars, not particular popular amongst the Brits , however a Brit , super fast and a winner

Naturally a few guys have good reason to be annoyed, it appears some dealers are not delivering the service levels expected and depreciation on models has cause resentment when compared to the Italians.

[z4RRSchris]

ferdi p said:

I've had the odd crap meal & service at Nobu.....
I've had a 10k holiday where the hotel was no better than a premier inn.....
My 10k Panerai has broken more times than my £200 Seiko.....
I've spent 150k+ on a car 3 times & never had an issue.....

Just for balance

ditto, but if i pay for something and dont get what i was expecting im going to complain,
my AP has spent 8 months of the last 24 in the shop being repaired.

[mcl570]

Paza3 said:

Good post,

Its been pretty awful reading the last few months, however it did not stop me getting into the brand albeit an older 12c which am delighted with earlier this month, as there super value for money against the completion.

Its almost like its the Lewis Hamilton of supercars, not particular popular amongst the Brits , however a Brit , super fast and a winner

Naturally a few guys have good reason to be annoyed, it appears some dealers are not delivering the service levels expected and depreciation on models has cause resentment when compared to the Italians.

'depreciation on models has cause resentment when compared to the Italians' - It really does make me laugh how a thread was started over a month ago now called '720S now below 200k'. I am not sure why it surprises some people that a production car has lost its VAT in its first 15 months? Take a look at the 488, cars are now selling for 189k???

For a company that has been manufacturing road cars now for 8 years, McLaren are doing a great job. Yes they need to tidy up a few loose ends but that will come with experience and time. It seems to me that the Italians may just be slightly worried that the brits have manufactured a car better than theirs

I bloody love my 570S, and yes It has depreciated like all other cars.. but who cares.. it puts a smile on my face! My mrs costs me less per month but she doesn't make me as happy LOL

[AinsleyB]

You tubers need to get clicks, so they are always going to create a post to achieve that aim. Its unlikely to be a reliable view. Also they are there because they crave the attention, not because they are great at providing a well thought out review.

There are some exceptions, Harry of Harrys Garage seems to give real-world reviews.

But it does seem to me that if you spend a shed load on a car it really ought to be perfect.

So when it isn't I think its right post about it. If I had a McLaren and it was off the road for weeks because the service couldn't fix it, I would be making a fuss as loud as I could. If the service centre were not listening I would vent my frustration to my mates and on a forum.

If it worked perfectly then I wouldn't bother mentioning it as that's what I would expect it to be.

Are you upset because the bad news is affecting your cars value

[Nomal]

JimmyA said:

@Nomal can you share which dealer you have had this positive experience with?

Of course !!

Rybrooks in Hockley Heath, both sales and after service so far have been impeccable. I am delighted with my first few months despite the small niggles.

As the last post says, it puts a huge smile on my face every time I press the button and get on the road its awesome!!

[Paza3]

O I agree, in the same way am fully accepting and prepared for depreciation over the next few years at my end of the food chain. As this is the natural course of most cars. Whenever anyone puts "Car+Investments" in the same sentence I tend to shiver slightly as typically its a volatile asset class, the market bubble has created a unstainable expectation for a lot of buyers.

I suppose I was alluding to my model when I made that comment, as the 12c was pitched against the 458 , and weirdly it now in completion with the F430 price point. Absolutely bonkers when you compare the cars, I've had a F430 and there worlds apart.