New ads not appearing in new search

[paulg390]

Submitted a couple of ads on Sunday and I cant find either using the new search ... Although I can find the skyline on the old ads I can't find the VXR on either..

810216 and 810301

The status says they are "live" and I have pressed every button I can to "send live" but still no joy.

??

[MattDell]

I can see them. Found by searching for the first few words in description:

http://classifieds.pistonheads.com/classifieds?Cat...

http://classifieds.pistonheads.com/classifieds?Cat...

[paulg390]

Maybe I hadn't had enough coffee because I can see them now too ! Thanks for checking...

[WillB]

I'm having similar issues

809238
809231
+ others

Adverts say 'live' but when I view live it says "This advert is not publicly available at this time"

What am I doing wrong??
I added them at the weekend and received advert pending emails, how long do they take to go live?

[WillB]

Any ideas???

[RacingPete]

WillB said:

Any ideas???

The adverts you have added are under a dealer account, so that requires authorisation from our dealer team to get make your account live, then all your ads will go live.

I will pass on your details and they will pick this up in the morning.

[WillB]

Thanks, if you could it'd be much appreciated, it's very frustrating when they say live!!

[WillB]

Still nothing....

Do they have a direct email? I tried [e-mail] on Monday and had no reply....

What do they need to do to confirm my account??

[Shaw Tarse]

WillB said:

Still nothing....

Do they have a direct email? I tried [e-mail] on Monday and had no reply....

What do they need to do to confirm my account??

Will, I'd suggest either clicking "report" & add a comment, or dropping one of the techies a pm?

[WillB]

Thanks, any idea who the techies are?

They seem to be able to sort private ads quickly, but not trade ads??

[Shaw Tarse]

WillB said:

Thanks, any idea who the techies are?

They seem to be able to sort private ads quickly, but not trade ads??

<I'm only posting as a PH browser>
But try Matt Dell
Switch
Racing Pete
(ph staff Garlick or Stuart)
I would imagine any of them would be happy to help?

[WillB]

Shaw Tarse said:

WillB said:

Thanks, any idea who the techies are?

They seem to be able to sort private ads quickly, but not trade ads??

<I'm only posting as a PH browser>
But try Matt Dell
Switch
Racing Pete
(ph staff Garlick or Stuart)
I would imagine any of them would be happy to help?

Normally yes, but apparently, as above, it's an issue for the "Trade team" whoever they may be?

I was promised calls back from them last time the classifieds changed and they never called back

Thanks for you help though I'm getting very frustrated, especially with private ads being sorted so quickly

[Switch]

Hullo Will, I've just replied to your support email with some information that should help you out. if you would prefer I could call you and put you in touch with the right people directly.

And thanks for outing us Shaw Tarse!
Pheedbak is a techie too (team leader don't you know)

[Shaw Tarse]

Switch said:

Hullo Will, I've just replied to your support email with some information that should help you out. if you would prefer I could call you and put you in touch with the right people directly.

And thanks for outing us Shaw Tarse!
Pheedbak is a techie too (team leader don't you know)

Cheers, <I'd forgotten him>
Hopefully, Will has got things sorted?
for Stuart!

[WillB]

Switch said:

Hullo Will, I've just replied to your support email with some information that should help you out. if you would prefer I could call you and put you in touch with the right people directly.

And thanks for outing us Shaw Tarse!
Pheedbak is a techie too (team leader don't you know)

Thanks, to be honest I'm at a bit of a loss as to who I should contact?
You said I must contact sales@pistonheads, any idea why this isn't mentioned anywhere??

I would have thought on the trade log in page there should be the correct contact info for PH trade?
It says to email classifieds@pistonheads, which I had done with zero response....
Not great when I'm sure you guys are trying to get more paying trade clients?

Maybe something to change for the future, so emails are getting to the people who can make changes?
Sorry, I have no idea how the system behind it all works, just that for some reason my ads aren't being published!

Stuart kindly called me a coupe of hours ago and said he'd get someone to look into it.

I'm crossing my fingers that maybe by the end of the day I'll have my adverts live......

[Switch]

WillB said:

Thanks, to be honest I'm at a bit of a loss as to who I should contact?
You said I must contact sales@pistonheads, any idea why this isn't mentioned anywhere??

I would have thought on the trade log in page there should be the correct contact info for PH trade?
It says to email classifieds@pistonheads, which I had done with zero response....
Not great when I'm sure you guys are trying to get more paying trade clients?

Maybe something to change for the future, so emails are getting to the people who can make changes?
Sorry, I have no idea how the system behind it all works, just that for some reason my ads aren't being published!

Stuart kindly called me a coupe of hours ago and said he'd get someone to look into it.

I'm crossing my fingers that maybe by the end of the day I'll have my adverts live......

I'm pleased someone has been in touch.

And it says Sales@ on the http://www.pistonheads.com/contact/ contact page. under the Dealer link.

I'll have a look into the [e-mail] issue...

ETA: where did you see the classifides@ email address because I can't find it anywhere on the site?

Edited by Switch on Wednesday 3rd October 15:09

[WillB]

Ah, just checked and it's the "adverts@pistonheads" emails which I've replied to without any response

This is the email I got:

From: "[e-mail]" <[e-mail]>
To: willblackhamlotus
Sent: Saturday, 29 September 2012, 19:20
Subject: PistonHeads: Advert Pending Approval: Lotus Elise S1 111S - Very Low Mileage - Aluminium Silver (809238)

I would have thought approval should not take 3 days?!?

[Switch]

WillB said:

Ah, just checked and it's the "adverts@pistonheads" emails which I've replied to without any response

This is the email I got:

From: "[e-mail]" <[e-mail]>
To: willblackhamlotus
Sent: Saturday, 29 September 2012, 19:20
Subject: PistonHeads: Advert Pending Approval: Lotus Elise S1 111S - Very Low Mileage - Aluminium Silver (809238)

I would have thought approval should not take 3 days?!?

Ahh right. that answers something. The adverts is a catch all email address and dealer issues should have been forwarded onto the dealer team to deal with. Maybe we need to have a look at the copy of that email.

[WillB]

Does the dealer team have a direct email? I'd be happy to email them direct.

All I want is my adverts to go live!

[Switch]

WillB said:

Does the dealer team have a direct email? I'd be happy to email them direct.

All I want is my adverts to go live!

Hopefully you're all sorted now