McLaren Servicing - What a shambles....
Discussion
Henr said:
Just sold my 991.2 turbo S back to the Porsche dealer as incredible price offered due to supply issues. They had none in stock and won't be getting anymore. It was 18 months old, done 6500 miles. Got same price as list new before extras.
Try doing that with a Mclaren, excellent.cayman-black said:
Henr said:
Just sold my 991.2 turbo S back to the Porsche dealer as incredible price offered due to supply issues. They had none in stock and won't be getting anymore. It was 18 months old, done 6500 miles. Got same price as list new before extras.
Try doing that with a Mclaren, excellent."McLaren have a MASSIVE problem with their own Dealer Service Capacity"
Agree completely and sympathies to you and others in the same shameful situation. I have purchased a McLaren new in April and have had many issues both software and hardware. Dealership is so out of touch that they even wanted me to pay for the collection of the car when the fault was all with them. They took weeks to arrange a collection, kept the car for 3 weeks and returned with a gash on the body work and only half the issues sorted. On the question of when they are going to collect the car to complete the remaining fixes and the new issue of the bodywork, I have been waiting for over 2 weeks to get a reply after numerous messages to the dealership. If this is going on in the US market they are heading for a class action law suit which will bring the company down. I think it would take serious mental incapacitation to buy a McLaren, new or old. Wish the company luck. Be grateful if anyone has ideas on how to deal with them.
Agree completely and sympathies to you and others in the same shameful situation. I have purchased a McLaren new in April and have had many issues both software and hardware. Dealership is so out of touch that they even wanted me to pay for the collection of the car when the fault was all with them. They took weeks to arrange a collection, kept the car for 3 weeks and returned with a gash on the body work and only half the issues sorted. On the question of when they are going to collect the car to complete the remaining fixes and the new issue of the bodywork, I have been waiting for over 2 weeks to get a reply after numerous messages to the dealership. If this is going on in the US market they are heading for a class action law suit which will bring the company down. I think it would take serious mental incapacitation to buy a McLaren, new or old. Wish the company luck. Be grateful if anyone has ideas on how to deal with them.
Blenheimorange said:
"McLaren have a MASSIVE problem with their own Dealer Service Capacity"
Agree completely and sympathies to you and others in the same shameful situation. I have purchased a McLaren new in April and have had many issues both software and hardware. Dealership is so out of touch that they even wanted me to pay for the collection of the car when the fault was all with them. They took weeks to arrange a collection, kept the car for 3 weeks and returned with a gash on the body work and only half the issues sorted. On the question of when they are going to collect the car to complete the remaining fixes and the new issue of the bodywork, I have been waiting for over 2 weeks to get a reply after numerous messages to the dealership. If this is going on in the US market they are heading for a class action law suit which will bring the company down. I think it would take serious mental incapacitation to buy a McLaren, new or old. Wish the company luck. Be grateful if anyone has ideas on how to deal with them.
Which dealer was this?Agree completely and sympathies to you and others in the same shameful situation. I have purchased a McLaren new in April and have had many issues both software and hardware. Dealership is so out of touch that they even wanted me to pay for the collection of the car when the fault was all with them. They took weeks to arrange a collection, kept the car for 3 weeks and returned with a gash on the body work and only half the issues sorted. On the question of when they are going to collect the car to complete the remaining fixes and the new issue of the bodywork, I have been waiting for over 2 weeks to get a reply after numerous messages to the dealership. If this is going on in the US market they are heading for a class action law suit which will bring the company down. I think it would take serious mental incapacitation to buy a McLaren, new or old. Wish the company luck. Be grateful if anyone has ideas on how to deal with them.
9 weeks yesterday Manchester have had mine , suppose to be back today , although was told that last Wednesday and the Wednesday before , tried saying thanks for killing my summer I can have it back just in time to store for winter , everything is always down to parts on back order , yet they stop find a issue order a part that’s on back order then find another weeks later then again back order , love the car hate the rest of the brand
Jack-flash said:
9 weeks yesterday Manchester have had mine , suppose to be back today , although was told that last Wednesday and the Wednesday before , tried saying thanks for killing my summer I can have it back just in time to store for winter , everything is always down to parts on back order , yet they stop find a issue order a part that’s on back order then find another weeks later then again back order , love the car hate the rest of the brand
And I thought I had a bad experience... Why are you not rejecting the car and asking for a refund? Jack-flash said:
9 weeks yesterday Manchester have had mine , suppose to be back today , although was told that last Wednesday and the Wednesday before , tried saying thanks for killing my summer I can have it back just in time to store for winter , everything is always down to parts on back order , yet they stop find a issue order a part that’s on back order then find another weeks later then again back order , love the car hate the rest of the brand
annoying, not to mention (depending on when you bought the car etc) the depreciation could be £5-10k It’s being delivered back today , when questioned the time I’m told it’s not abnormal that McLaren repairs are lengthy due to the parts are to be ordered and it’s common not to be in stock , this has killed my summer experience and as such cancelled by 600lt spider with Leeds , yet even they think it’s longer than normal, would definitely be thinking of changing brands in the immediate future
Jack-flash said:
It’s being delivered back today , when questioned the time I’m told it’s not abnormal that McLaren repairs are lengthy due to the parts are to be ordered and it’s common not to be in stock , this has killed my summer experience and as such cancelled by 600lt spider with Leeds , yet even they think it’s longer than normal, would definitely be thinking of changing brands in the immediate future
How on earth can parts be an issue when they have only been making cars such a short time?Coolant pipe up 16 weeks , yet I got it by contacting McLaren on there customer relations line 3 days , everything is slow and I mean slow by anyone’s standards , they simply are not up,and running properly logisticaly wise and how,on earth they don’t have spare stock of parts I can’t understamd
Ferruccio said:
How on earth can parts be an issue when they have only been making cars such a short time?
Surely because they have been making/sourcing parts for a similarly short period of time, have very limited data on which they should stock most of vs failure rates and haven't invested in a massive inventory ?Frustrating I admit but doesn't seem the hardest conundrum to fathom.
Jack-flash said:
I’m told it’s not abnormal that McLaren repairs are lengthy due to the parts are to be ordered and it’s common not to be in stock
Once upon a time, Mclaren were very proud to tell prospective customers in 2010 at MTC that they would ensure every dealer had a decent inventory of parts such that they would be able to turn round cars quickly when required. That definitely went out of the window by 2014 probably once the former MD was pushed out along with a lot of other things that were initially promised.....Brooking10 said:
Ferruccio said:
How on earth can parts be an issue when they have only been making cars such a short time?
Surely because they have been making/sourcing parts for a similarly short period of time, have very limited data on which they should stock most of vs failure rates and haven't invested in a massive inventory ?Frustrating I admit but doesn't seem the hardest conundrum to fathom.
That is a hard conundrum to fathom, given all the capital already invested and the length of time the problem’s clearly been going on for.
Jack-flash said:
Coolant pipe up 16 weeks , yet I got it by contacting McLaren on there customer relations line 3 days , everything is slow and I mean slow by anyone’s standards , they simply are not up,and running properly logisticaly wise and how,on earth they don’t have spare stock of parts I can’t understamd
If they had no stock they could manufacture it themselves inside of a week (a day if they're any good), or get it shipped from anywhere in the world in a similar time - so it must be their processes are simply not up to providing parts.Hi Guys,
I'm forever toying with the idea of getting a McLaren. For someeone reason I just can't shake the idea that owning one would be great, even though I actually prefer lower powered (more exploitable) and manual cars.
The biggest thing putting me off though is the servicing issues. I've done a couple European trips, and each time there has beeen a McLaren on the same trip they've always had issues (nothing major...just small niggling ones...but sometimes they're the most annoying to get!).
I'm considering 12c's now they're around my price range. Given it's a slightly older car.....would it be completely unthinkalble to just use an independant for servicing? Obviously, without the warranty major issues could get expensive, but when the small niggling issues are 'relavatiely' cheap to sort out, would it not be worth considering? And the money saved not taking the warranty could be used to sort any major issues if (more likely when?) they arise.
I'm forever toying with the idea of getting a McLaren. For someeone reason I just can't shake the idea that owning one would be great, even though I actually prefer lower powered (more exploitable) and manual cars.
The biggest thing putting me off though is the servicing issues. I've done a couple European trips, and each time there has beeen a McLaren on the same trip they've always had issues (nothing major...just small niggling ones...but sometimes they're the most annoying to get!).
I'm considering 12c's now they're around my price range. Given it's a slightly older car.....would it be completely unthinkalble to just use an independant for servicing? Obviously, without the warranty major issues could get expensive, but when the small niggling issues are 'relavatiely' cheap to sort out, would it not be worth considering? And the money saved not taking the warranty could be used to sort any major issues if (more likely when?) they arise.
Spiritual_Beggar said:
I'm considering 12c's now they're around my price range. Given it's a slightly older car.....would it be completely unthinkalble to just use an independant for servicing? Obviously, without the warranty major issues could get expensive, but when the small niggling issues are 'relavatiely' cheap to sort out, would it not be worth considering? And the money saved not taking the warranty could be used to sort any major issues if (more likely when?) they arise.
The issue with going fully outside the dealerships is selling the car on after might well be a problem (and believe me it is already a not inconsiderable problem) without the official servicing stamps. The pool of buyers that will consider independent servicing is going to very very small imo - just look at practically any other marque, even for say Porsche with a very strong indy network, OPC service history still is awfully (and tbh incorrectly) important even for something like a 997 gt3 nevermind a 991. If you're close to Thorney or Backdraft or similar, using them for everything else than the required annual service but getting the dealerships to get those might be a better idea than doing everything via an indy I think.
isaldiri said:
The issue with going fully outside the dealerships is selling the car on after might well be a problem (and believe me it is already a not inconsiderable problem) without the official servicing stamps. The pool of buyers that will consider independent servicing is going to very very small imo - just look at practically any other marque, even for say Porsche with a very strong indy network, OPC service history still is awfully (and tbh incorrectly) important even for something like a 997 gt3 nevermind a 991.
If you're close to Thorney or Backdraft or similar, using them for everything else than the required annual service but getting the dealerships to get those might be a better idea than doing everything via an indy I think.
Makes sense. I own a GT4 at the moment so know full well about the OPC stamps' importance...unfortunately.If you're close to Thorney or Backdraft or similar, using them for everything else than the required annual service but getting the dealerships to get those might be a better idea than doing everything via an indy I think.
To be honest, that's what I was thinking....using an independant for sorting out the small issues (as long as the cost wasn't extreme), but still using he dealer network for servicing.
It's hard to gauge how 'unreliable' these older cars are though. As with the whole IMS bearing issue Porsche had, you only really hear about the problems....no one really says anything when there aren't any issues...so the bad press always seems more prevalent. But is that really a valid portrayal?
Spiritual_Beggar said:
isaldiri said:
The issue with going fully outside the dealerships is selling the car on after might well be a problem (and believe me it is already a not inconsiderable problem) without the official servicing stamps. The pool of buyers that will consider independent servicing is going to very very small imo - just look at practically any other marque, even for say Porsche with a very strong indy network, OPC service history still is awfully (and tbh incorrectly) important even for something like a 997 gt3 nevermind a 991.
If you're close to Thorney or Backdraft or similar, using them for everything else than the required annual service but getting the dealerships to get those might be a better idea than doing everything via an indy I think.
Makes sense. I own a GT4 at the moment so know full well about the OPC stamps' importance...unfortunately.If you're close to Thorney or Backdraft or similar, using them for everything else than the required annual service but getting the dealerships to get those might be a better idea than doing everything via an indy I think.
To be honest, that's what I was thinking....using an independant for sorting out the small issues (as long as the cost wasn't extreme), but still using he dealer network for servicing.
It's hard to gauge how 'unreliable' these older cars are though. As with the whole IMS bearing issue Porsche had, you only really hear about the problems....no one really says anything when there aren't any issues...so the bad press always seems more prevalent. But is that really a valid portrayal?
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