McLaren Servicing - What a shambles....
Discussion
CyCy said:
Think it was something like £96 all in. Was called a 'nitrogen service'. Is it available much cheaper elsewhere?
Yes, £1.80 per tyre. E.g.http://www.merityre.co.uk/nitrogen-tyres
The benefits of Nitrogen in your tyres is a complete fallacy and a rip off. For a detailed explanation as to why see:
https://youtu.be/bCnWvMleVD0
https://youtu.be/bCnWvMleVD0
ferdi p said:
red_duke said:
CyCy said:
We agreed to filling the tyres with nitrogen which was the only thing I was meant to pay for, at £100
That's insane!Nice gesture I thought...until I was looking through my receipts. Turns out they’d been charging extra c.£10 each time.
Only a small amount I know but it shows the wider dishonest way a dealership can scam you, be it by hugely overstated goodwill as per the nitrogen example, or by adding in unnecessary “extras” as a way of increasing overall margins.
My understanding of the benefits of having nitrogen only in your tyres is purely because there is no water vapour and therefore the rate of change in tyre pressure due to heating is much more linear. Whereas atmospheric air will have varying amounts of water vapour depending on the ambient temperature and humidity at the forecourt pump leading to an unpredictable variation in tyre pressures.
Only really relevant on a track though
Only really relevant on a track though
Actually, I had a 4-8psi differential between the tires being cold and the tires being warm when it was just "air". With the nitrogen and it becoming piss cold, I noticed the tires were immediately up to pressure from the word go. Basically it. Definitely worth it to not have the blasted TPMS go off.
mcl570 said:
the customers who have complaints tend to be the customers that dealers do not enjoy dealing with 
We should all be treated the same I know, however, I can understand that dealers will always look after their own customers before they look after the ones who are 'ringing around'.
This kind of thinking being unchallenged shows just how bad Mclaren customers are being treated/ attitude of sales team is just not in favour of the customers. If you're paying top dollars you get top service. Maybe it is a particularly prevalent in UK, especially around luxury goods where customers are made to feel grateful to even get to buy these products. If a new car has faults the trust is already broken. If it can't be rectified immediately it really shows the company has serious issues and don't really care about the customers. This will eventually catch up with the brand however many sexy new cars they can release in a year. We should all be treated the same I know, however, I can understand that dealers will always look after their own customers before they look after the ones who are 'ringing around'. Interesting video about the absolute pain one can have with McLaren "Service"
https://www.youtube.com/watch?v=H7qpUqwLS9o
https://www.youtube.com/watch?v=H7qpUqwLS9o
PMarioR said:
Interesting video about the absolute pain one can have with McLaren "Service"
https://www.youtube.com/watch?v=H7qpUqwLS9o
Just watched that. Just when you don't hear things for a while............Absolutely shocking, and piss poor really especially from Mclaren Manchester, can't believe some of things Jay said, and most of the issues were around Mclaren Manchester but the whole thing is enough to put future buyers off. https://www.youtube.com/watch?v=H7qpUqwLS9o
JayK12 said:
Just watched that. Just when you don't hear things for a while............Absolutely shocking, and piss poor really especially from Mclaren Manchester, can't believe some of things Jay said, and most of the issues were around Mclaren Manchester but the whole thing is enough to put future buyers off.
Absolutely what happened there is not acceptable from any point of view. Really hope this "call out" changes some things. Because McLaren can do better, I'm sure about that.JayK12 said:
Just watched that. Just when you don't hear things for a while............Absolutely shocking, and piss poor really especially from Mclaren Manchester, can't believe some of things Jay said, and most of the issues were around Mclaren Manchester but the whole thing is enough to put future buyers off.
It's not great. If you watch the whole thing through, it seems McManchester were the cause of most/all of the gripes. He also mentioned a new UK customer care manager has been recruited.
PompeyReece said:
JayK12 said:
Just watched that. Just when you don't hear things for a while............Absolutely shocking, and piss poor really especially from Mclaren Manchester, can't believe some of things Jay said, and most of the issues were around Mclaren Manchester but the whole thing is enough to put future buyers off.
It's not great. If you watch the whole thing through, it seems McManchester were the cause of most/all of the gripes. He also mentioned a new UK customer care manager has been recruited.
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