Living with a McLaren 650s Spider as an (almost) daily
Discussion
davek_964 said:
Actually, I can kind of understand that water damage may not be covered - after all, if I leave the roof open in the rain it's not really a fault of the car.
What bothered me was that initially it seemed to be assumed it was my fault - and the fact that I was told the climate problem hadn't been looked at when I was called on Wednesday, when the fact that they asked about the battery makes that seem rather unlikely to be true.
But to be fair to Ascot, when I presented my argument they tried McLaren first and then agreed to cover it themselves with no further argument. I think that was reasonable.
That’s a good result. Just a shame you had to explain they have a legal obligation to repair (they knew that anyway). A lot of people are oblivious to the CRA 2015 and that within the first 6 months of purchase the law assumes the fault was there when sold, and the dealer is obliged to repair it.What bothered me was that initially it seemed to be assumed it was my fault - and the fact that I was told the climate problem hadn't been looked at when I was called on Wednesday, when the fact that they asked about the battery makes that seem rather unlikely to be true.
But to be fair to Ascot, when I presented my argument they tried McLaren first and then agreed to cover it themselves with no further argument. I think that was reasonable.
MAC 720S said:
That’s a good result. Just a shame you had to explain they have a legal obligation to repair (they knew that anyway). A lot of people are oblivious to the CRA 2015 and that within the first 6 months of purchase the law assumes the fault was there when sold, and the dealer is obliged to repair it.
Forgive my ignorance (I am one of the oblivious few) but how does this work vs a warranty i.e. what constitutes a CRA 2015 claim and what is a warranty claim? Is there any point having a 6 month warranty?
davek_964 said:
Actually, I can kind of understand that water damage may not be covered - after all, if I leave the roof open in the rain it's not really a fault of the car.
What bothered me was that initially it seemed to be assumed it was my fault - and the fact that I was told the climate problem hadn't been looked at when I was called on Wednesday, when the fact that they asked about the battery makes that seem rather unlikely to be true.
But to be fair to Ascot, when I presented my argument they tried McLaren first and then agreed to cover it themselves with no further argument. I think that was reasonable.
I agree with this .What bothered me was that initially it seemed to be assumed it was my fault - and the fact that I was told the climate problem hadn't been looked at when I was called on Wednesday, when the fact that they asked about the battery makes that seem rather unlikely to be true.
But to be fair to Ascot, when I presented my argument they tried McLaren first and then agreed to cover it themselves with no further argument. I think that was reasonable.
But if you left the roof open, should water then compromise the electrical connectors in sealed areas of the car ?
Porsche had an issue with ECU's under the passenger seat ... but the water did have to get rather deep ...
davek_964 said:
...Headlight range : I don't think this will be resolved. She said they would check the beam once they fix the bracket on the passenger side. I asked her to check that they're not checking the headlight setting when the car is on lift (the cars always seem to be on lift when I've seen them moved at Ascot). She was sure they weren't but would check. I also asked her to get one of the technicians to drive the car down a dark road - I appreciate that's difficult with traffic, but I really don't care whether it is "in spec" adjustment wise - I can't see where I'm going!...
I don't get this with the headlights. Do other owners have an issue with the headlights? If not then surely there must be some issue with your car? Or maybe no other owners drive in the dark. I'd definitely get someone else to check the headlights if it comes back no better. 
jtremlett said:
davek_964 said:
...Headlight range : I don't think this will be resolved. She said they would check the beam once they fix the bracket on the passenger side. I asked her to check that they're not checking the headlight setting when the car is on lift (the cars always seem to be on lift when I've seen them moved at Ascot). She was sure they weren't but would check. I also asked her to get one of the technicians to drive the car down a dark road - I appreciate that's difficult with traffic, but I really don't care whether it is "in spec" adjustment wise - I can't see where I'm going!...
I don't get this with the headlights. Do other owners have an issue with the headlights? If not then surely there must be some issue with your car? Or maybe no other owners drive in the dark. I'd definitely get someone else to check the headlights if it comes back no better. The lights are very bright - I'm quite sure that if they pointed higher, the problem would be solved. But you might be right - if they're not sorted I may take the car to a different McLaren dealer, or even Thorney - the indy.
PompeyReece said:
MAC 720S said:
That’s a good result. Just a shame you had to explain they have a legal obligation to repair (they knew that anyway). A lot of people are oblivious to the CRA 2015 and that within the first 6 months of purchase the law assumes the fault was there when sold, and the dealer is obliged to repair it.
Forgive my ignorance (I am one of the oblivious few) but how does this work vs a warranty i.e. what constitutes a CRA 2015 claim and what is a warranty claim? Is there any point having a 6 month warranty?
Oh my god - how incompetent can you be.
I've just had a Tracker text for a theft alert. Called Ascot - no, my car has not been stolen - but it's currently out being road tested.
I guess he is road testing it while my Tracker fob is safely tucked away somewhere at Ascot. Or if I'm really lucky, they've lost it altogether.
It's hardly the only car they've got that has Tracker installed!
Unbelievable.
I've just had a Tracker text for a theft alert. Called Ascot - no, my car has not been stolen - but it's currently out being road tested.
I guess he is road testing it while my Tracker fob is safely tucked away somewhere at Ascot. Or if I'm really lucky, they've lost it altogether.
It's hardly the only car they've got that has Tracker installed!
Unbelievable.
davek_964 said:
Oh my god - how incompetent can you be.
I've just had a Tracker text for a theft alert. Called Ascot - no, my car has not been stolen - but it's currently out being road tested.
I guess he is road testing it while my Tracker fob is safely tucked away somewhere at Ascot. Or if I'm really lucky, they've lost it altogether.
It's hardly the only car they've got that has Tracker installed!
Unbelievable.
As part of the road test, you now know the tracker works. Sounds like they're doing a great job I've just had a Tracker text for a theft alert. Called Ascot - no, my car has not been stolen - but it's currently out being road tested.
I guess he is road testing it while my Tracker fob is safely tucked away somewhere at Ascot. Or if I'm really lucky, they've lost it altogether.
It's hardly the only car they've got that has Tracker installed!
Unbelievable.
Happened again 30 mine ago - on the second road test.
They assure me they are taking the fob, and even that they changed the battery after the first alert (not necessary, battery was only 3 months old).
So for some reason it seems tracker now activates whenever the car is used. Tracker say maybe the fob needs to be re-paired.
To their credit, the car is ready faster than I expected (assuming successful test drives).
They assure me they are taking the fob, and even that they changed the battery after the first alert (not necessary, battery was only 3 months old).
So for some reason it seems tracker now activates whenever the car is used. Tracker say maybe the fob needs to be re-paired.
To their credit, the car is ready faster than I expected (assuming successful test drives).
BlackR8 said:
PompeyReece said:
MAC 720S said:
That’s a good result. Just a shame you had to explain they have a legal obligation to repair (they knew that anyway). A lot of people are oblivious to the CRA 2015 and that within the first 6 months of purchase the law assumes the fault was there when sold, and the dealer is obliged to repair it.
Forgive my ignorance (I am one of the oblivious few) but how does this work vs a warranty i.e. what constitutes a CRA 2015 claim and what is a warranty claim? Is there any point having a 6 month warranty?
The warranty is additional protection to the CRA 2015, but it is not there to replace it. I think that a claim against the manufacturer’s warranty within the first 6 months is more beneficial to the dealer, rather than the buyer. If the dealer can make a successful claim against the manufacturer, they won’t bear the cost, but if they can’t, they are still liable for the repair – that’s the law.
The dealer must fix any faults appearing within 6 months, at their own cost, if they are unable to prove it was caused by normal wear and tear, modification and/or abuse etc. Within the first 6 months of purchase, the law assumes a fault(s) was there when the vehicle was sold. If they can shift that liability to the manufacturer, it’s a saving for them.
I guess in davek_964’s situation, the dealer would need to prove that ingress of water caused the fault, and was caused by his actions, rather than one that had occurred prior to sale. I guess McLaren may have taken the view that the dealer initially bought and/or part-exchanged the care, then resold it to davek_964, so the dealer should have checked for any potential faults prior to purchase from the previous owner (it wasn’t a new car). It’s a risk the dealer takes.
Caveat: I am not a lawyer but have a little bit of working knowledge and have learnt from experience.
davek_964 said:
Happened again 30 mine ago - on the second road test.
They assure me they are taking the fob, and even that they changed the battery after the first alert (not necessary, battery was only 3 months old).
So for some reason it seems tracker now activates whenever the car is used. Tracker say maybe the fob needs to be re-paired.
To their credit, the car is ready faster than I expected (assuming successful test drives).
The tracker on mine started doing this, it needed a new unit fitting in the car. Guy came to the house and swapped it over and it's been fine since.They assure me they are taking the fob, and even that they changed the battery after the first alert (not necessary, battery was only 3 months old).
So for some reason it seems tracker now activates whenever the car is used. Tracker say maybe the fob needs to be re-paired.
To their credit, the car is ready faster than I expected (assuming successful test drives).
MAC 720S said:
Yes, it would appear so.
The warranty is additional protection to the CRA 2015, but it is not there to replace it. I think that a claim against the manufacturer’s warranty within the first 6 months is more beneficial to the dealer, rather than the buyer. If the dealer can make a successful claim against the manufacturer, they won’t bear the cost, but if they can’t, they are still liable for the repair – that’s the law.
The dealer must fix any faults appearing within 6 months, at their own cost, if they are unable to prove it was caused by normal wear and tear, modification and/or abuse etc. Within the first 6 months of purchase, the law assumes a fault(s) was there when the vehicle was sold. If they can shift that liability to the manufacturer, it’s a saving for them.
I guess in davek_964’s situation, the dealer would need to prove that ingress of water caused the fault, and was caused by his actions, rather than one that had occurred prior to sale. I guess McLaren may have taken the view that the dealer initially bought and/or part-exchanged the care, then resold it to davek_964, so the dealer should have checked for any potential faults prior to purchase from the previous owner (it wasn’t a new car). It’s a risk the dealer takes.
Caveat: I am not a lawyer but have a little bit of working knowledge and have learnt from experience.
Very useful to know thanks. So in effect many dealers when selling you a one year warranty with the car, they are essentially only selling you coverage for the 6months beyond the initial 6 month post purchase period.The warranty is additional protection to the CRA 2015, but it is not there to replace it. I think that a claim against the manufacturer’s warranty within the first 6 months is more beneficial to the dealer, rather than the buyer. If the dealer can make a successful claim against the manufacturer, they won’t bear the cost, but if they can’t, they are still liable for the repair – that’s the law.
The dealer must fix any faults appearing within 6 months, at their own cost, if they are unable to prove it was caused by normal wear and tear, modification and/or abuse etc. Within the first 6 months of purchase, the law assumes a fault(s) was there when the vehicle was sold. If they can shift that liability to the manufacturer, it’s a saving for them.
I guess in davek_964’s situation, the dealer would need to prove that ingress of water caused the fault, and was caused by his actions, rather than one that had occurred prior to sale. I guess McLaren may have taken the view that the dealer initially bought and/or part-exchanged the care, then resold it to davek_964, so the dealer should have checked for any potential faults prior to purchase from the previous owner (it wasn’t a new car). It’s a risk the dealer takes.
Caveat: I am not a lawyer but have a little bit of working knowledge and have learnt from experience.
t then.BlackR8 said:
Very useful to know thanks. So in effect many dealers when selling you a one year warranty with the car, they are essentially only selling you coverage for the 6months beyond the initial 6 month post purchase period.
The bit that pisses me off, is that if davek_964 hadn't been aware of the CRA 2015, and hadn’t challenged the dealer over his statutory rights, the dealer would have happily charged him for the repair, even though it was their legal obligation to pay for the repair.Edited by anonymous-user on Friday 6th December 12:43
MAC 720S said:
BlackR8 said:
Very useful to know thanks. So in effect many dealers when selling you a one year warranty with the car, they are essentially only selling you coverage for the 6months beyond the initial 6 month post purchase period.
The bit that pisses me off, is that if davek_964 hadn't been aware of the CRA 2015, and hadn’t challenged the dealer over his statutory rights, the dealer would have happily charged him for the repair, even though it was their legal obligation to pay for the repair.Edited by MAC 720S on Friday 6th December 12:43
BlackR8 said:
MAC 720S said:
BlackR8 said:
Very useful to know thanks. So in effect many dealers when selling you a one year warranty with the car, they are essentially only selling you coverage for the 6months beyond the initial 6 month post purchase period.
The bit that pisses me off, is that if davek_964 hadn't been aware of the CRA 2015, and hadn’t challenged the dealer over his statutory rights, the dealer would have happily charged him for the repair, even though it was their legal obligation to pay for the repair.Edited by MAC 720S on Friday 6th December 12:43
- I was called to say the fault was due to water ingress -> Not covered by extended warranty
- In the same call, I said this wasn't acceptable. I was told the service department would talk to the sales department and see if they would cover it
- I mailed them to confirm I expected them to pay, and that CRA2015 said they should
- The next day I was told McLaren had been asked for goodwill
- Two days later I was told McLaren refused goodwill but Sales department would pay
It's true that the service department didn't start the process by saying "It's not covered by warranty, but CRA2015 means the sales department should cough up" - but realistically, I'm not sure I'd expect them to say that.
I don't know whether CRA2015 specifically made a difference - or whether me just saying "you should be paying not me" would have been enough. But I'm happy with the result either way.
Well, now I know why the cilmate module got water in it.
Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
davek_964 said:
Well, now I know why the cilmate module got water in it.
Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
I feel for you, I would have been spitting feathers if I'd found this leak like you have after all their accusations. Premium manufacturer service department's should be impeccable not Dacia Duster territory. I would be demanding a like for like courtesy car too when it goes back and get them to collect and redeliver, you shouldn't be inconvenienced one bit for their amateur service.Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
Crazy4557 said:
davek_964 said:
Well, now I know why the cilmate module got water in it.
Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
I feel for you, I would have been spitting feathers if I'd found this leak like you have after all their accusations. Premium manufacturer service department's should be impeccable not Dacia Duster territory. I would be demanding a like for like courtesy car too when it goes back and get them to collect and redeliver, you shouldn't be inconvenienced one bit for their amateur service.Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
davek_964 said:
Well, now I know why the cilmate module got water in it.
Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
Omg , I would of gone home too .Went to Thruxton Sunday service - and while there, it rained. After the rain, I opened the door to put something in the car and noticed water on the climate module - and evidence of where it was getting in.
Was pretty annoyed, so left at that point - came home and did a host test (with a towel and sheet of paper over the climate module). Had the hose on a spray pattern - basically like heavy rain.
The door seal leaks - exactly where the top of the front quarter window is. In fact, the top of the quarter window seal (on the door) does appear to stick out slightly which it doesn't on the passenger side. Water runs across the windscreen pillar then drips down onto the climate module.
What annoys me the most is that I specifically asked them to check that the water damage was not due to a leak. I was assured it wasn't.
I only collected it at the end of Friday. It is going back to McLaren again tomorrow.
I’ve followed all of this thread and at this point I would be ballistic .
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