The truth about buying a McLaren?

The truth about buying a McLaren?

Author
Discussion

scottydoesntknow

Original Poster:

569 posts

7 months

Friday 20th December 2019
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PompeyReece

732 posts

39 months

Friday 20th December 2019
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It’s not the truth. Next.

hyphen

12,137 posts

40 months

Friday 20th December 2019
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40 min video... whats the summary?

scottydoesntknow

Original Poster:

569 posts

7 months

Friday 20th December 2019
quotequote all
hyphen said:
40 min video... whats the summary?
The cars are epic. The customer experience not so much.

LotusJas

963 posts

181 months

Friday 20th December 2019
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It's simply a st dealer, and by the sounds of it the worst one in the McLaren network.

My own experience at McLaren Hatfield has been exceptional. And my 720S has been 100% trouble/glitch/problem free. HQ at Woking have been fantastic to deal with too.

I do feel for the two Manchester customers. Horrible experience.

AL001

800 posts

220 months

Saturday 21st December 2019
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Gave up after 20 mins, yawn.

Kyodo

617 posts

74 months

Saturday 21st December 2019
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40 minutes to tell a five minute story

Geoff997

97 posts

182 months

Saturday 21st December 2019
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Can someone explain these knock sensor failures he's talking about?

650spider

776 posts

121 months

Saturday 21st December 2019
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Geoff997 said:
Can someone explain these knock sensor failures he's talking about?
Simples...it's dealers 'tall story' to explain delays in having a car prepped ready for collection...

PompeyReece

732 posts

39 months

Saturday 21st December 2019
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hyphen said:
40 min video... whats the summary?
Essentially a very poor car buying experience from McManchester followed by their ability to satisfactorily resolve issues:

- McManchester customers asked to sign a McManchester document agreeing to accept possible imperfections on new cars (now resolved)
- Numerous spelling mistakes in said document
- Cars weren’t prepped properly prior to collection
- No “unveiling” - cars just driven to dealership and parked in front of collecting customer
- McManchester car prep area is 9 miles from dealership so potential for damage en route
- One car was delivered with chips on paintwork
- Logistical issues with deliveries, replacement cars etc.
- Aggressive customer service from McManchester
- Customer accused of moaning/complaining too much when issues weren’t resolved
- Sales people suggested customer wasn’t a McLaren customer due to trying to get issues resolved
- Numerous niggling issues with cars
- Car belonging to another customer incorrectly delivered this customer

McLaren HQ seemed to handle the issue much better than McManchester.

Believe it’s factual but don’t believe this is the experience of a majority of owners, hence my “it’s not the truth” comment above.

Sad for the owner though - McLaren ownership in some cases appears to be like BT broadband - when it works it’s great, when it goes wrong it’s a nightmare

Calculator

593 posts

165 months

Saturday 21st December 2019
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Personally I’ve been delighted with McManchester’s approach - I wanted to buy a new 570s this time last year but they never returned calls or responded to e mails. They’ve saved me a fortune in depreciation and so I can’t thank them enough.

X-Box

179 posts

184 months

Saturday 21st December 2019
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Calculator said:
Personally I’ve been delighted with McManchester’s approach - I wanted to buy a new 570s this time last year but they never returned calls or responded to e mails. They’ve saved me a fortune in depreciation and so I can’t thank them enough.
That’s pretty funny smokin

IainF

104 posts

205 months

Saturday 21st December 2019
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It sounds to me like a operation where the Dealer Principal and the Department Heads are just not managing their teams properly. Am I wrong in thinking that in most decent customer facing operations, the initial problem(s) would have been escalated very quickly and senior staff would have been all over every subsequent customer contact? I worked for many years in a utility company, a monopoly with 2.5 million plus customers. That is how we dealt with customer complaints. It doesn't matter how much the customer spends with you, they are entitled to good quality service. The fact that the customers here spent £400k+ makes the lack of a proper, joined up response from the top even more astonishing.

For what it is worth, I had a very poor experience with the same garage. I had made a Monday appointment to visit and test drive a car, maybe two weeks in advance. I called the sales person on the Friday before, to check that all was still OK. It was a 130 mile trip, we had other appointments on the Tuesday and Wednesday, and had hotel accommodation booked. I was told quite pointedly that they now had an event on, and unless I could be with them by 10:30h at the very latest then they couldn't see me. I actually had the patience to explain that it was 130 miles, the roads would be busy, and I might not get there on time. At this point the sales person suggested that it might just be better to cancel the appointment. They wondered if I would like to re-arrange for another day? That didn't take much thinking about.

Perhaps I am just not a McLaren-type customer either!

ninepoint2

2,193 posts

110 months

Saturday 21st December 2019
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It does strike me that anyone thinking of buying a McLaren at the moment, especially from Manchester, should really think twice. There does seem to a fair amount of negative stuff around at the moment re McLaren. Not sure I would consider ever buying one when there are clearly other marques/dealerships out there that appear to provide a much more positive buying/ownership experience. Just my 2p worth thumbup

p4cks

4,167 posts

149 months

Saturday 21st December 2019
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Funny enough I watched this video just tonight. Lots of talking and making points that just weren't really there, and made me think that no wonder Watchdog have fk all to report on when every YouTuber and their dog are posting guff like this

FezSpider

376 posts

182 months

Saturday 21st December 2019
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ninepoint2 said:
It does strike me that anyone thinking of buying a McLaren at the moment, especially from Manchester, should really think twice. There does seem to a fair amount of negative stuff around at the moment re McLaren. Not sure I would consider ever buying one when there are clearly other marques/dealerships out there that appear to provide a much more positive buying/ownership experience. Just my 2p worth thumbup
I agree.

johnwilliams77

6,194 posts

53 months

Saturday 21st December 2019
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p4cks said:
Funny enough I watched this video just tonight. Lots of talking and making points that just weren't really there, and made me think that no wonder Watchdog have fk all to report on when every YouTuber and their dog are posting guff like this
Not sure why it is 'guff' as you so eloquently put it. His points seemed reasonable, albeit long winded.

p4cks

4,167 posts

149 months

Saturday 21st December 2019
quotequote all
johnwilliams77 said:
p4cks said:
Funny enough I watched this video just tonight. Lots of talking and making points that just weren't really there, and made me think that no wonder Watchdog have fk all to report on when every YouTuber and their dog are posting guff like this
Not sure why it is 'guff' as you so eloquently put it. His points seemed reasonable, albeit long winded.
40 minutes though. He could quite easily have concluded everything within 5 minutes but then again, he’d not get any advertising revenue if he did.

Turbo cab

1,345 posts

182 months

Saturday 21st December 2019
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The people on here with zero problems suprise me, no doubt after this post they will all be along in tandem to proclaim "XXX miles and no problems" however,

I'm on my fourth and each as problematic as each other with the exception of the latest that's not as problematic but still has its ongoing issues.

Yes they are amazing driving machines and nothing on road touches a remapped 720s in terms of performance and thrill however, they are utterly unreliable buckets of st with a service network to match, as long as you go in with your eyes wide open you won't be disappointed.

andrew

8,885 posts

142 months

Saturday 21st December 2019
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Turbo cab said:
The people on here with zero problems suprise me, no doubt after this post they will all be along in tandem to proclaim "XXX miles and no problems" however,

I'm on my fourth and each as problematic as each other with the exception of the latest that's not as problematic but still has its ongoing issues.

Yes they are amazing driving machines and nothing on road touches a remapped 720s in terms of performance and thrill however, they are utterly unreliable buckets of st with a service network to match, as long as you go in with your eyes wide open you won't be disappointed.
so why did you buy another ?
thrice ?