Best Lease Car Deals Available? (Vol 8)
Discussion
DunDunFather said:
Sorry to hear about your redudnacy. If they won't budge with the cancellation fee I'd leave the car on order on the chance you get a new job soon. If they charge you the £420 whether it's built or not let them build it then if you still don't have a job by June/July cancel it. You'll be no worse off than cancelling it now?
Thanks for that. Yes it is something I'm considering. 
DunDunFather said:
DC-1 said:
Looking for some input from those more experienced than I in the leasing game.
Ordered a new lease and paid the document fee around 3 weeks ago.
Have just found out I'm up for redundancy so contacted the leasing company, explained my situation and asked to cancel the vehicle.
This vehicle has not entered into build yet (due in June / July) and they have been unable to provide me with a vehicle order form confirming it has been ordered despite a few requests.
They are now chasing me for a £420 cancellation fee (which was in their T&C).
Do I have any grounds to dispute this fee given the vehicle hasn't been ordered, built or due any time soon?
Would rather not have this additional outlay given the job situation.
Thanks in advance.
Sorry to hear about your redudnacy. If they won't budge with the cancellation fee I'd leave the car on order on the chance you get a new job soon. If they charge you the £420 whether it's built or not let them build it then if you still don't have a job by June/July cancel it. You'll be no worse off than cancelling it now?Ordered a new lease and paid the document fee around 3 weeks ago.
Have just found out I'm up for redundancy so contacted the leasing company, explained my situation and asked to cancel the vehicle.
This vehicle has not entered into build yet (due in June / July) and they have been unable to provide me with a vehicle order form confirming it has been ordered despite a few requests.
They are now chasing me for a £420 cancellation fee (which was in their T&C).
Do I have any grounds to dispute this fee given the vehicle hasn't been ordered, built or due any time soon?
Would rather not have this additional outlay given the job situation.
Thanks in advance.
This is a copy of a post I made in 2019 on this very matter.
No their fees are not enforceable. In recent times dealers and brokers have tried to circumvent distance selling by adding various fee clauses. They will struggle to enforce it. So far they have failed. I would not pay it and specify why you are cancelling 'consumer law'. You don't need to or want to go into the reasons for cancellation. It is irrelevant and the law states 'for any reason'. You changed your mind. End of. I would suggest if you want peace of mind, call Citizens Advice. They are very good and know exactly what to advise.
Edited by Burwood on Friday 21st February 14:29
Edited by Burwood on Friday 21st February 14:36
Mjsibs said:
HMG1K said:
Mjsibs said:
Or, you can contractually extend for a further year or two years (often at a discounted rate) on your current Audi for a maximum term of four years.
For these options speak to VW Financial services
Edited by HMG1K on Friday 21st February 14:01
[quote=Burwood ]
OP, what is the exact date of the document signing? It could make things easier. Note- they don't have any legal basis to claim this very high fee. In fact they should refund any fees already paid but they won't do so willingly and it's not worth pursuing. Based on your answer to the question i'll give you some more details. Termination fees are for situations where a car has been ordered and is rather bespoke. It is still not an automatic right to claim such fees. They would have to prove loss and they simply can not. Don't pay then a dime.
This is a copy of a post I made in 2019 on this very matter.
No their fees are not enforceable. In recent times dealers and brokers have tried to circumvent distance selling by adding various fee clauses. They will struggle to enforce it. So far they have failed. I would not pay it and specify why you are cancelling 'consumer law'. You don't need to or want to go into the reasons for cancellation. It is irrelevant and the law states 'for any reason'. You changed your mind. End of. I would suggest if you want peace of mind, call Citizens Advice. They are very good and know exactly what to advise.
If you want to terminate, a broker can claim for administration and marketing costs and for any work they had started and loss of profit but no more.
I’d imagine this likely accounts for the fee they are trying to charge, as a chunk would be their profit?
OP, what is the exact date of the document signing? It could make things easier. Note- they don't have any legal basis to claim this very high fee. In fact they should refund any fees already paid but they won't do so willingly and it's not worth pursuing. Based on your answer to the question i'll give you some more details. Termination fees are for situations where a car has been ordered and is rather bespoke. It is still not an automatic right to claim such fees. They would have to prove loss and they simply can not. Don't pay then a dime.
This is a copy of a post I made in 2019 on this very matter.
No their fees are not enforceable. In recent times dealers and brokers have tried to circumvent distance selling by adding various fee clauses. They will struggle to enforce it. So far they have failed. I would not pay it and specify why you are cancelling 'consumer law'. You don't need to or want to go into the reasons for cancellation. It is irrelevant and the law states 'for any reason'. You changed your mind. End of. I would suggest if you want peace of mind, call Citizens Advice. They are very good and know exactly what to advise.
Edited by Burwood on Friday 21st February 14:29
Edited by Burwood on Friday 21st February 14:36
If you want to terminate, a broker can claim for administration and marketing costs and for any work they had started and loss of profit but no more.
I’d imagine this likely accounts for the fee they are trying to charge, as a chunk would be their profit?
Edited by brittas14 on Friday 21st February 15:48
Milkbuttons said:
When I spoke to Audi they talked about an extension of 3 months, which is fine, the problem I have is CarLeasing-Online are giving no indication on at ETA, just makes for bad planning and loads of unwanted messing around.
If you have an order number and it's in the system I'm sure Audi FS will work with you and even try to push your order along via internal means. When I ordered my A5 (my first Audi) in a February I was told by the broker and agent it was an April delivery. By the end of April I didn't even have a build slot, let alone the delivery date having passed. I spoke to the press office at Audi UK (as I'm a journalist) and they told me they couldn't do / promise anything but would investigate. Days later I had a build slot and delivery for end of August. Days after that I jumped up the queue and had an early July delivery date, which happened. Worth a try
HMG1K said:
Milkbuttons said:
When I spoke to Audi they talked about an extension of 3 months, which is fine, the problem I have is CarLeasing-Online are giving no indication on at ETA, just makes for bad planning and loads of unwanted messing around.
If you have an order number and it's in the system I'm sure Audi FS will work with you and even try to push your order along via internal means. When I ordered my A5 (my first Audi) in a February I was told by the broker and agent it was an April delivery. By the end of April I didn't even have a build slot, let alone the delivery date having passed. I spoke to the press office at Audi UK (as I'm a journalist) and they told me they couldn't do / promise anything but would investigate. Days later I had a build slot and delivery for end of August. Days after that I jumped up the queue and had an early July delivery date, which happened. Worth a try
bigbadbazzer said:
Just Ftk on this 18 month deal which works out 16.5% . Saw it on cars 2 buy , when i looked onto the website it was £12 less !!
https://www.discovercarleasing.co.uk/car-leasing/d...
thinking of enquiring on that... given the alias I am not sure which salesman to ask for - may I borrow your staff discount @bigbaldbazzer?https://www.discovercarleasing.co.uk/car-leasing/d...
brittas14 said:
Burwood said:
OP, what is the exact date of the document signing? It could make things easier. Note- they don't have any legal basis to claim this very high fee. In fact they should refund any fees already paid but they won't do so willingly and it's not worth pursuing. Based on your answer to the question i'll give you some more details. Termination fees are for situations where a car has been ordered and is rather bespoke. It is still not an automatic right to claim such fees. They would have to prove loss and they simply can not. Don't pay then a dime.
This is a copy of a post I made in 2019 on this very matter.
No their fees are not enforceable. In recent times dealers and brokers have tried to circumvent distance selling by adding various fee clauses. They will struggle to enforce it. So far they have failed. I would not pay it and specify why you are cancelling 'consumer law'. You don't need to or want to go into the reasons for cancellation. It is irrelevant and the law states 'for any reason'. You changed your mind. End of. I would suggest if you want peace of mind, call Citizens Advice. They are very good and know exactly what to advise.
If you want to terminate, a broker can claim for administration and marketing costs and for any work they had started and loss of profit but no more.
I’d imagine this likely accounts for the fee they are trying to charge, as a chunk would be their profit?
completely wrong.This is a copy of a post I made in 2019 on this very matter.
No their fees are not enforceable. In recent times dealers and brokers have tried to circumvent distance selling by adding various fee clauses. They will struggle to enforce it. So far they have failed. I would not pay it and specify why you are cancelling 'consumer law'. You don't need to or want to go into the reasons for cancellation. It is irrelevant and the law states 'for any reason'. You changed your mind. End of. I would suggest if you want peace of mind, call Citizens Advice. They are very good and know exactly what to advise.
Edited by Burwood on Friday 21st February 14:29
Edited by Burwood on Friday 21st February 14:36
If you want to terminate, a broker can claim for administration and marketing costs and for any work they had started and loss of profit but no more.
I’d imagine this likely accounts for the fee they are trying to charge, as a chunk would be their profit?
Edited by brittas14 on Friday 21st February 15:48
Termination fees (in this case) are an attempt to avoid the Consumer Rights Act. In my opinion are voidable and the broker won't go so far as serving papers because they know they will lose. The only time I have seen a reasonable fee being even considered if AFTER the car has been ordered and if it is rather unique with a lot of options and maybe an odd paint choice. Brokers fees are the £180-£200 'FEE' which the OP has already paid. There are no other areas to make a profit from the leasee. The clause is nothing more than a fee grab.
Burwood said:
No their fees are not enforceable. In recent times dealers and brokers have tried to circumvent distance selling by adding various fee clauses. They will struggle to enforce it. So far they have failed. I would not pay it and specify why you are cancelling 'consumer law'. You don't need to or want to go into the reasons for cancellation. It is irrelevant and the law states 'for any reason'. You changed your mind. End of. I would suggest if you want peace of mind, call Citizens Advice. They are very good and know exactly what to advise.
I had a bad experience with Fleetprices with one of these fees. In retrospect I wish I’d fought it harder.Edited by Burwood on Friday 21st February 14:36
Said goodbye to the Jaguar XF today.
On collection it was just a quuck inspection (BCA) and would then have a through inspection at their depot. Preffered when the assesment was done and you were given an estiamte for the repairs there and then. I won't miss the Jag too much, nice enough car but too impractical for the main family car so got little use.
Kia Xceed arrive an hour or so later (supplied via the Stoneacre deal). It's the 3 and I'm pleasently surpised with the kit and overall finish of the car, infotainment screen is huge, heated seats, steering wheel and reversing camera. A couple of features the Volvo V90 I have could do with in a much smaller car. Will do the job for the next two years as a second car.
On collection it was just a quuck inspection (BCA) and would then have a through inspection at their depot. Preffered when the assesment was done and you were given an estiamte for the repairs there and then. I won't miss the Jag too much, nice enough car but too impractical for the main family car so got little use.
Kia Xceed arrive an hour or so later (supplied via the Stoneacre deal). It's the 3 and I'm pleasently surpised with the kit and overall finish of the car, infotainment screen is huge, heated seats, steering wheel and reversing camera. A couple of features the Volvo V90 I have could do with in a much smaller car. Will do the job for the next two years as a second car.
Burwood said:
HMG1K said:
Milkbuttons said:
When I spoke to Audi they talked about an extension of 3 months, which is fine, the problem I have is CarLeasing-Online are giving no indication on at ETA, just makes for bad planning and loads of unwanted messing around.
If you have an order number and it's in the system I'm sure Audi FS will work with you and even try to push your order along via internal means. When I ordered my A5 (my first Audi) in a February I was told by the broker and agent it was an April delivery. By the end of April I didn't even have a build slot, let alone the delivery date having passed. I spoke to the press office at Audi UK (as I'm a journalist) and they told me they couldn't do / promise anything but would investigate. Days later I had a build slot and delivery for end of August. Days after that I jumped up the queue and had an early July delivery date, which happened. Worth a try
To think all this started because the vehicle colour on my order was incorrect!
Milkbuttons said:
Burwood said:
HMG1K said:
Milkbuttons said:
When I spoke to Audi they talked about an extension of 3 months, which is fine, the problem I have is CarLeasing-Online are giving no indication on at ETA, just makes for bad planning and loads of unwanted messing around.
If you have an order number and it's in the system I'm sure Audi FS will work with you and even try to push your order along via internal means. When I ordered my A5 (my first Audi) in a February I was told by the broker and agent it was an April delivery. By the end of April I didn't even have a build slot, let alone the delivery date having passed. I spoke to the press office at Audi UK (as I'm a journalist) and they told me they couldn't do / promise anything but would investigate. Days later I had a build slot and delivery for end of August. Days after that I jumped up the queue and had an early July delivery date, which happened. Worth a try
To think all this started because the vehicle colour on my order was incorrect!
Tony-nlt38 said:
jonnyefc said:
It says it in the message, 6 payments
of course completely skimmed that and didn't observe it 
chriscat said:
Tony-nlt38 said:
jonnyefc said:
It says it in the message, 6 payments
of course completely skimmed that and didn't observe it Ben Andrews
Email : bandrews@vertumotors.com
Mobile : 07767 117885
Also might be worth giving a guy called Lee at Leasehub a call 01562549022 or lee@leasehub.co.uk - he might be able to help as he emailed this morning offering me a car in 3-4 weeks.
Mjsibs said:
Milkbuttons said:
Burwood said:
HMG1K said:
Milkbuttons said:
When I spoke to Audi they talked about an extension of 3 months, which is fine, the problem I have is CarLeasing-Online are giving no indication on at ETA, just makes for bad planning and loads of unwanted messing around.
If you have an order number and it's in the system I'm sure Audi FS will work with you and even try to push your order along via internal means. When I ordered my A5 (my first Audi) in a February I was told by the broker and agent it was an April delivery. By the end of April I didn't even have a build slot, let alone the delivery date having passed. I spoke to the press office at Audi UK (as I'm a journalist) and they told me they couldn't do / promise anything but would investigate. Days later I had a build slot and delivery for end of August. Days after that I jumped up the queue and had an early July delivery date, which happened. Worth a try
To think all this started because the vehicle colour on my order was incorrect!
Regardless whether or not you order your car from a broker or from a main dealer you will be an Audi customer they will look into your order and talk directly with the dealer that's placed your order to find out exactly whats going on.
If you haven't been given an order number I would ask them for it and put the details into the Audi system and see what it says, it might be worth trying the Affinity order number to see if that works
bigbadbazzer said:
Just Ftk on this 18 month deal which works out 16.5% . Saw it on cars 2 buy , when i looked onto the website it was £12 less !!
https://www.discovercarleasing.co.uk/car-leasing/d...
Good find! Always a bonus when its cheaper than what you first see, wish it happened more haha!https://www.discovercarleasing.co.uk/car-leasing/d...
Milkbuttons said:
Mjsibs said:
Milkbuttons said:
Burwood said:
HMG1K said:
Milkbuttons said:
When I spoke to Audi they talked about an extension of 3 months, which is fine, the problem I have is CarLeasing-Online are giving no indication on at ETA, just makes for bad planning and loads of unwanted messing around.
If you have an order number and it's in the system I'm sure Audi FS will work with you and even try to push your order along via internal means. When I ordered my A5 (my first Audi) in a February I was told by the broker and agent it was an April delivery. By the end of April I didn't even have a build slot, let alone the delivery date having passed. I spoke to the press office at Audi UK (as I'm a journalist) and they told me they couldn't do / promise anything but would investigate. Days later I had a build slot and delivery for end of August. Days after that I jumped up the queue and had an early July delivery date, which happened. Worth a try
To think all this started because the vehicle colour on my order was incorrect!
Regardless whether or not you order your car from a broker or from a main dealer you will be an Audi customer they will look into your order and talk directly with the dealer that's placed your order to find out exactly whats going on.
If you haven't been given an order number I would ask them for it and put the details into the Audi system and see what it says, it might be worth trying the Affinity order number to see if that works
I’ve just spoken to Audi customer services regarding my order. I’m assuming this goes for almost all Audi A4 avant that where ordered on the last deal around November time.
None of these orders have actually been accepted by Audi as there is no more allocation currently available for them.
Your car once accepted will then be at least a further 16 weeks until complete. Estimated around July / August deliveries.
Now who’s at fault here???
Audi dealer for accepting more orders via the broker knowing they have no allocations? Although Audi customer services said the dealer would of informed the broker of this.
Or is the broker at fault for knowing this information and stringing me along saying they will keep me updated with a build slot as they are unaware why it’s taking so long??
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