Discussion
Any one had charging problems?
Car will see the charger plugged in but refuses to charge. Thats with the granny charger and 3 different public charging locations.
Factory reset completed with no change.
Snows Southamptons response to the car not working is phone the assistance number. No proactive help at all.
Managed to get a tech on a video call from a dealer close the the wife's work. Tried to be helpful but he's never seen the problem, has to go into the workshop and the earliest they can book in is the 29th as long as we get the car to them!
Awaiting another call back from Snows.
Car will see the charger plugged in but refuses to charge. Thats with the granny charger and 3 different public charging locations.
Factory reset completed with no change.
Snows Southamptons response to the car not working is phone the assistance number. No proactive help at all.
Managed to get a tech on a video call from a dealer close the the wife's work. Tried to be helpful but he's never seen the problem, has to go into the workshop and the earliest they can book in is the 29th as long as we get the car to them!
Awaiting another call back from Snows.
Vroom3 said:
Are most people here from the July 25 offers? Is it still a good deal at current cheapest of £258/month? Is a physical key an add on?
Thanks
I think you’re quoting the select leasing deal which is the best by quite a way. Dealers have a 4 year pcp which is around £350 for 10k miles in white or 360 with the other colours.Thanks
No other similar cars close to the price point at the moment, but deals may come
No physical key, just the rfid card, so kind of Tesla like
Tallboy said:
Any one had charging problems?
Car will see the charger plugged in but refuses to charge. Thats with the granny charger and 3 different public charging locations.
Factory reset completed with no change.
Snows Southamptons response to the car not working is phone the assistance number. No proactive help at all.
Managed to get a tech on a video call from a dealer close the the wife's work. Tried to be helpful but he's never seen the problem, has to go into the workshop and the earliest they can book in is the 29th as long as we get the car to them!
Awaiting another call back from Snows.
Call back from Snows was the same, call the assistance number.Car will see the charger plugged in but refuses to charge. Thats with the granny charger and 3 different public charging locations.
Factory reset completed with no change.
Snows Southamptons response to the car not working is phone the assistance number. No proactive help at all.
Managed to get a tech on a video call from a dealer close the the wife's work. Tried to be helpful but he's never seen the problem, has to go into the workshop and the earliest they can book in is the 29th as long as we get the car to them!
Awaiting another call back from Snows.
Assistance booked RAC, originally for 4.30-7.30pm, this changed to 7-30-10.30pm and has now been cancelled. Please rearrange for tomorrow!
Customer service is not looking great.
There is a lot more positive than negative on this forum!
At less the £400/month for 2 years it’s a no brainer! It’s a lot of money for the car! Maybe however the B10 is a better option if you don’t mind a smaller car! The tech is a little more modern!
Vroom3 said:
Ok thanks.
Keep going back and forth as have been following this thread for a while and there seem to be significant issues like the charging one mentioned above and in the past there's been issues with the car not starting for various reasons.
Keep going back and forth as have been following this thread for a while and there seem to be significant issues like the charging one mentioned above and in the past there's been issues with the car not starting for various reasons.
Has anyone been having problems with the app not showing an up to date status of the car?
We're on latest software and over the last few days the car isn't updating it's status or communicating with the app.
This morning we couldn't preheat the car as the status showed it was driving and 25 degrees, stuck on the time of its last journey yesterday. Also, for our last charge I woke up confused as I'd set a 50% charge but the app only showed a 20% increase, due to being stuck on a status from through the night.
It's been mostly fine (apart from the odd Bluetooth key unlock not working automatically with the button) before then so I wouldn't expect it to be a connection issue. In fact we still get constant Bluetooth connected and disconnected notifications.
We're on latest software and over the last few days the car isn't updating it's status or communicating with the app.
This morning we couldn't preheat the car as the status showed it was driving and 25 degrees, stuck on the time of its last journey yesterday. Also, for our last charge I woke up confused as I'd set a 50% charge but the app only showed a 20% increase, due to being stuck on a status from through the night.
It's been mostly fine (apart from the odd Bluetooth key unlock not working automatically with the button) before then so I wouldn't expect it to be a connection issue. In fact we still get constant Bluetooth connected and disconnected notifications.
Working on the same site as a Leapmotor dealer, i've just noticed that the odd white one has started to arrive. This isn't a colour that we've seen much of yet (if at all). They do look very nice in white! Trouble is....lots of things are in white, now!
Not sure what my fave is. I think my least favourite is the light grey but only 'cos it can look a bit 'beige' to me. The dark grey, black, dark green and white are all nice.
I've now seen quite a few of the B10, too. And to me they just dont look as good. They seem to have a bit of a 'London taxi' look. Considering the C10 is still often coming up cheaper on leasing, it's a no brainer to me.
Not sure what my fave is. I think my least favourite is the light grey but only 'cos it can look a bit 'beige' to me. The dark grey, black, dark green and white are all nice.
I've now seen quite a few of the B10, too. And to me they just dont look as good. They seem to have a bit of a 'London taxi' look. Considering the C10 is still often coming up cheaper on leasing, it's a no brainer to me.
Tallboy said:
Call back from Snows was the same, call the assistance number.
Assistance booked RAC, originally for 4.30-7.30pm, this changed to 7-30-10.30pm and has now been cancelled. Please rearrange for tomorrow!
Customer service is not looking great.
RAC finally turned up at 2pm. Tried the 12v reset, talked to technical and declared theres a fault. Assistance booked RAC, originally for 4.30-7.30pm, this changed to 7-30-10.30pm and has now been cancelled. Please rearrange for tomorrow!
Customer service is not looking great.
Great we thought, not so. Our local dealer is 33 miles away and as there was more available mileage showing (50) we weren't 'broken down' so no tow.
RAC - Is the car safe to drive? Can't tell you that, it's got a fault but you have to drive it to the dealer. What if the mileage is wrong? Thats fine you just call us out.
Leapmotor - Is the car safe to drive? Can't tell you that, you have to speak to RAC. We're only customer services, the process is you speak to RAC.
Snows - Is the car safe to drive? Thats a rediculus question, we can't tell you that, it's got a fault. You have to drive it to the local dealer, it's the process.
So everyone wants my wife to undertake a single journey that she's unlikely to make, in a car no-one can say what the fault is or if it's safe. But it's ok, you can sit at the side of the road and we'll then come and get you. At some point. In winter.
There really is no support. Looks like the only option is to reject.
Tallboy said:
Tallboy said:
Call back from Snows was the same, call the assistance number.
Assistance booked RAC, originally for 4.30-7.30pm, this changed to 7-30-10.30pm and has now been cancelled. Please rearrange for tomorrow!
Customer service is not looking great.
RAC finally turned up at 2pm. Tried the 12v reset, talked to technical and declared theres a fault. Assistance booked RAC, originally for 4.30-7.30pm, this changed to 7-30-10.30pm and has now been cancelled. Please rearrange for tomorrow!
Customer service is not looking great.
Great we thought, not so. Our local dealer is 33 miles away and as there was more available mileage showing (50) we weren't 'broken down' so no tow.
RAC - Is the car safe to drive? Can't tell you that, it's got a fault but you have to drive it to the dealer. What if the mileage is wrong? Thats fine you just call us out.
Leapmotor - Is the car safe to drive? Can't tell you that, you have to speak to RAC. We're only customer services, the process is you speak to RAC.
Snows - Is the car safe to drive? Thats a rediculus question, we can't tell you that, it's got a fault. You have to drive it to the local dealer, it's the process.
So everyone wants my wife to undertake a single journey that she's unlikely to make, in a car no-one can say what the fault is or if it's safe. But it's ok, you can sit at the side of the road and we'll then come and get you. At some point. In winter.
There really is no support. Looks like the only option is to reject.
Sargeant Orange said:
Not an ideal solution by any stretch - but if you stick the pre-heating on permanently plus anything else that draws power, you'll soon be under 33 miles range and "broken down"?
In a strange quirk, it was programmed to do so this morning, we forgot to turn it off. Although this shows there's an issue, dropped to 26 miles just by this.RAC wanted to resend Tech, then didn't, would just collect. Message to say it'd be collected by 1pm. That didn't happen, they don't know why the system hadn't logged it correctly. So it was going to be 9pm, 'Where is it going?', we don't know you're working for Leap. 'We don't know'. How about the local dealer? etc etc etc.
'It'll be collected by our partner at 9pm but we don't know if they'll drop it off tonight or sometime tomorrow'. OK, how about a replacement car? 'We can't start that process until the dealer has confirmed they have the car'. But you're collecting it, you'll have it and you've said it's faulty. 'Thats the process'
They brought the collection forward to 6pm, still waiting..... I work away so have the joy of my decision to get this car being remebered everytime my wife has to make another call to RAC/LEAP and deal with this mess.
Rejection will still be going in, car is good when it works but not worth this.
Has anyone had issues with the app? I have installed and set up but am getting a message ‘saying data sharing is disabled - remote vehicle control including Bluetooth keys is unavailable, please go onto the system to turn on data sharing.’
It looks like Bluetooth is on so just checking whether it’s a common issue?
It looks like Bluetooth is on so just checking whether it’s a common issue?
Denno B said:
Has anyone had issues with the app? I have installed and set up but am getting a message saying data sharing is disabled - remote vehicle control including Bluetooth keys is unavailable, please go onto the system to turn on data sharing.
It looks like Bluetooth is on so just checking whether it s a common issue?
I think you need to accept the data agreement in the data section to make it work It looks like Bluetooth is on so just checking whether it s a common issue?
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